To: James D. Farley Jr., Chief Executive Officer William Clay Ford Jr., Executive Chair Ford Motor Company I am writing to formally address a significant breakdown in customer service and product support that I recently experienced with Lincoln/Ford. Your published commitment states that "a great company delivers excellent products and services and strives to make the world a better place." Unfortunately, my recent interactions reflect the opposite of that standard. I received a letter instructing me to contact the dealership (Norm Reeves Ford, Cerritos, CA Service Department, 562-469-5915 to make an appointment for the Customer Satisfaction Number/Program repair (back up camera). They said, "oh that number isn't working - it's just an advanced notice", I said no, that is not the fact, according to this letter. After that didn't work I contacted the Lincoln Recall Assistance Center line listed on the back of the mail, 866-436-7332, as directed in the mail notifications directions, to figure out how to schedule an appointment for a recall-related repair. That didn't work and I was passed on to the customer satisfaction department @ 866-436-7332 and I was provided two different case numbers. Since it was closed out because my car was not sitting at the shop. I followed the instructions exactly, invested more than three hours of my time, and was ultimately informed that the repair could not be honored at this time. This process was inefficient, misleading, and deeply frustrating. At present, Ford Motor Company/Lincoln is not providing the customer satisfaction, transparency, or accountability represented in your corporate values. Recall notices are being mailed to my home, yet the remedies outlined in those notices are not being made available. Additionally, the lack of a direct email channel prevents customers from maintaining a written record of communications, which further erodes trust and accountability. I am requesting that this matter be reviewed and that Ford/Lincoln take immediate steps to address the service gaps that customers are experiencing. For reference, the only escalation paths currently available are: Corporate Switchboard: 313‑322‑3000 Lincoln Client Relationship Center: 1‑800‑521‑4140 Written Correspondence:1 American Road, Dearborn, MI 48126P.O. Box 6248, Dearborn, MI 48121‑6248 I look forward to a timely and meaningful response that reflects the standards Ford Motor Company publicly upholds. read more

Review for Ford Motor Company & Ricart Ford I'm extremely disappointed in both Ford Motor Company and Ricart Ford (Columbus,OH). I purchased my 2022 Ford Bronco Sport (Outer Banks) brand new from Ricart in January 2023, with only 6 miles on it, to avoid repair bills and have a reliable vehicle. Less than three years later, I'm now facing nearly $4,000 in repairs, not including a $1,300 water pump replacement that barely made it under warranty. It's incredibly frustrating that a new vehicle can deteriorate this quickly. It feels like Ford's warranty coverage is timed to expire just before major components begin to fail. I was offered an extended warranty at purchase but never imagined I'd need one so soon. Shame on me for expecting quality and longevity from a brand like Ford -- lesson learned. The Ricart Ford Service Department experience made things even worse. I was told the diagnostic fee would be waived if the problem was under warranty, yet I was charged anyway. When I questioned it, I was told the fee applies "per issue." The representative even implied I was unappreciative because some repairs were covered -- as if honoring a warranty was a favor. When I requested a copy of our recorded call to verify what I was told, I was informed they couldn't obtain it. Only then did they remove the charge. I also paid for a "mini detail," and while the interior looked decent, the exterior looked like a basic car wash -- bug marks still on the windshield, dirty rims, and no real shine. For a paid detail service, that's unacceptable. To add insult to injury, when I mentioned multiple technical issues -- including the Bluetooth audio randomly going from loud to low, Android Auto not connecting properly, dual-zone climate control not responding correctly, and other display malfunctions -- I was told, "It's just technology, there's not much we can do." That dismissive response sums up my entire experience: lack of accountability, poor communication, and little regard for customer satisfaction. At this point, I feel angry, misled, and completely disillusioned with both the manufacturer and the dealership. I bought a new Ford to avoid exactly this kind of stress and expense, yet I've experienced both. Between poor manufacturing quality, questionable warranty coverage, and dismissive customer service, I've lost all faith in the Ford brand. Buyers beware: Ford vehicles today lack durability, and Ricart Ford's service department offers little more than excuses. I will not purchase another Ford, nor will I recommend Ricart to anyone. read more

So disappointed in Ford Motor Company. We were so excited to get the new Ford Bronco, but it's been nothing but recalls and frustration. Crest Ford's service department has been a huge letdown -- it's like they just don't care. We've been loyal GM owners for over 35 years and only switched to Ford because we loved the style of the Bronco. Now, after everything we've dealt with, we're completely disappointed and regret switching. Ford needs to do better -- customers deserve more than excuses and indifference. read more

I'm disgusted in Ford after having Ford vehicles for many years. I am a recent widow and have a 2016 Ford edge. I'm just trying to survive every day. When driving the other day my check engine light goes on and I take it in only to be told the engine has failed. Vehicle has 80,500 miles on it doesn't get driven every day. I'll go far. This is due to cool coolant leaking on the engine which Ford knows about and has since 2010. I'm told it would cost $10,500 to fix. How do they expect me to pay for something like that? They are not willing to cover anything they basically are like you're on your own figure it out. Ford can just throw in an engine and pay their mechanics and it wouldn't cost them that much and turn around and sell this vehicle for a lot more . But no, they continue to take advantage of customers and leaving them hanging like I am. You should be ashamed of yourself Ford. How do you expect to have customers come back to you when you treat them like this? Apparently, Ford has lawsuits against them for the same reason. And they continue to build and sell the cars with the eco-boost, which is what mine has. Anybody out there think twice about purchasing a Ford. Honda & Toyota seem to be so much better. Future Ford in Concord, CA is who handled my vehicle. But apparently Ford headquarters doesn't even listen to them or to the service tax. Nobody wants to help. read more

Ford Motor Company - Document on answer from Ford when a goodwill claim was put in to them - Car Dealers Near Me - Dearborn, Michigan

I have written two nasty and hateful reviews about the once glorious and proud Ford motor company. How they have fallen from grace. Some one has removed them both from this website. This one will be short and to the point. As fun as it would be to retell how they willing stuck it to 1000's of hard working people who honestly believed in Ford and the legendary vehicles they used to make. Instead we all just bought pieces of crap made in Mexico and overseas. Because these places have ALWAYS BEEN KNOWN FOR SUPREME QUALITY!!!! . Awww here comes the POINT i promised i bought a 2015 Ford focus in October of 2024. Me and my wife drove it for all of the grand sum of 2860miles and the transmission has completely failed other than reverse. I can go backwards fairly well. With the extended warranty that Doesn't actually cover any thing that is actually messed up. So for five thousand dollars for the vehicle. There is one good shiny spot in this turd on four brand new kumho tires is that the Subaru dealership has agreed to take it on a trade along with the 2017 chevy cruze hatchback that the timing chain destroyed the top end of the engine. So for two worthless vehicles made from two worthless car manufacturers who only care about their bottom lines and not the little people who line their pockets with the money that all have worked for. The car manufacturer that we should of went to in the first place SUBARU. One of their dealership has came to the rescue. $28,760 later we got a GREAT car. If not I will set it on fire and give it back to the dealer read more

My Ford Maverick is over a year old and 12k the battery and gas gauge and went to 4 different dealership and they refused to fix it and won't honor lemon law contacted attorney general michigan read more

DO NOT BUY A FORD! They do not make reliable vehicles any more! Our Ford Escape (2015) had just over $84,000 miles on it when the engine light came on. Turned out that we needed a new engine block, which shouldn't be necessary at that mileage. Looking online, we saw that there were many Ford owners who had the same issue. There was a design flaw in the eccoboost engine design that allowed coolant to leak into the engine itself, thus causing it to fail. There have also been class action lawsuits, as well as a Ford offer to replace the engine but that offer expired in 2022. Ford was obviously aware of this design problem. The cost of the engine was $11,000, and while Ford did pay $4000, we had to pay $7000. Contacting Ford did not help and we were informed that there would not be any further payment by Ford. DO NOT BUY A FORD! The quality they used to stand behind is no longer there. We have owned a Ford of one sort or another for fifty years! Never again. We will be looking at cars that actually do last. And, by the way, we maintained our car consistently, so we know the problem is the faulty engine design. So much for trying to buy American products. read more

Took my 2021 ford F150 in to Hixon auto center in Lessville Louisiana for recall update. Made an appointment for 7:30 am was told by staff the it Would take around 6 hours.It was taken into the service stall at 7:45 am or 8:am At 10:00am ford service mechanic and service rep said that the updates had about 3 too 3.5 hours left. so it should be around noon or 1:00 pm should be done. At 3:00 pm service rep said the updates could not be completed. No word or updates where told to me about the problem with the updates between 10:00am to 1:00 pm from the service manager, mechanic or service rep until 3:00 pm and at 5pm was given a small bronco that I would not recommend anyone to waist money on. Have to return to dealer the next day and see if the the service department can get the job done if not i will get it towed to a more qualified dealer with be employees with a hig work ethic and will be hiring a attorney to clam a lemon law clam on the 2021 ford f150 and get a Tocoma read more

LESS THAN 1 STAR/MORE LIKE -5. I got a recall for my car (HCU, hydraulic control unit) last February. My brake pedal goes to the floor and even then the car hardly stops. I took it to the closest Ford dealership and they said it was the control unit and parts would be available in late fall of 2020. I just got a letter on Saturday telling me that parts will not be available until the first quarter of 2021. THIS TOTALLY UNACCETABLE AND I WILL NEVER BUY ANOTHER FORD/LINCOLN VEHICLE. Nor will I do business with any of the Ford dealerships this is the second winter I've had to go through this!!! read more

I Bought a 2019 Eco sport, says no key detected will not go in gear to drive while key fob is in my hand. Took to dealer 3 times and they cant figure it out the last time didn't do it for them. It has been in my garage for 30 days still paying and can not drive. Scared to drive for who knows where i will be stranded. read more

trash ass company. accessories.ford is a joke. Waiting now for two months on a refund and points back for THEIR mistake. DO NOT USE FORD OR THEIR ACCESSORIES WEBSITE read more

We purchased a 2021 F150 Powerboost in April 2021. Mechanical and electrical issues began in the first week. It's now the end of June 2021 and the truck is not driveable. Ford Corp has no time frame for the work to get done, and won't provide a truck in the interim. Need a lawyer now to try to get our money back. Sorry we didn't buy another GMC. read more

Wish I could give -10 star negative star!! Ordered a vehicle from FORD 1 year ago. Been in transit for 4 months, Eagle Pointe Texas, St Louis, Illinois, west side of Michigan NOW for 8 weeks sitting in Wayne Michigan hasn't moved 1 inch. Turned in my 2019 FORD escape lease because I'm tired of paying for a 4 year . I think that's FORD'S GOAL to have customers continually extend their lease so when you turn in it's totally been paid off ! FORD does not care about the customer. Why are they producing vehicles and they can't deliver vehicles that customers ordered over 1 year ago. Wonder what OG Henry Ford would think of his company today. Unbelievable. read more

BE AWARE EXTREME FIRE DANGER! FIRE FIRE FIRE. 2017 F250 Platinum turbo diesel with 53k miles. While towing our trailer home from camping with family and with zero warning of anything, our truck was on FIRE with 5ft FIRE balls shooting out of exhaust pipe. Complete exhaust system FIRE/failure. Truck was on FIRE as well as brush FIRES on side of rd. Ford had truck for 7 months trying to get the thing back on the rd, the whole time I was telling them how traumatized my family is of that vehicle and that it shouldn't be on the rd at all (there is another example of this same FIRE that happened in Canada). All along the OGC Counsel was supposed to be reviewing my truck and why it caught on FIRE, and what to do. Accept the FIRE was never reported to Counsel in first place. So after 7 months, the counsel finally reviewed the case, and after two days, said that the truck is operating as intended. After 7 months, truck now has complete new exhaust system, 2 pcm's, countless wiring harnesses, glow plugs etc, over 70 parts. Accept they don't know why/how this specific truck caught on FIRE. With that being said the heartless OGC counsel after 7 months decided to put my family back in the truck that caught FIRE with no warning. I will add that dealership bought the truck from me at a very discounted rate because they know how misleading they were the whole time and I just wanted out. I will check car-fax to see if the fireball hits the rd again and update (they said it wouldn't be sold). Meanwhile considering that discount, 7 months of payments on truck and trailer (that was useless for 7 months), insurance, registration, countless canceled trips, we are out a considerable amount of money. This whole gut wrenching feeling could have been avoided with simple decency. This has been extremely difficult for my family and I, and for the end resolution from Office Of General Counsel to put us back in the truck is very disheartening and concerning to us. read more

Don't waste you money on an expensive Maintenance plan. I did. Had the tire guarantee as well. Got a flat on Friday afternoon, went to Capital Ford on Monday morning. They gave me an 800 number to call. Called to find out because I did not get approval before getting a new tire put on my claim is denied. Said I should of received approval before I got the tire replaced. I guess I was supposed to call when I was along the road with a flat tire. That is all nice if you are at home with all of your paperwork in front of you. That is what happens when Ford uses a third rate contractor. I bought my truck at Capital Ford, Raleigh. read more

I purchase my 2015 Ford Explorer brand new in August of 2015. In May 2018 I notices the paint on my hood is chipping and bubbling. I took it to my local Ford dealership in Marple/Broomall in May 2018, I was told pictures of the paint were taken and submitted to Ford. Several phone calls later I was told Ford denied the claim because my Explorer has 37,000 miles on it and warranty only covers up to 36,000. My extended warranty that I paid extra for of course does not cover the issue either. I next turned to Ace Ford in NJ where I originally purchased my vehicle from. Countless e-mails and phones to their manager was a waste of time. I waited about 3.5 weeks for the manager to give my Ford customer relations department or I could pay for the paint job which would be about $3-4,000.00. Next I turned to Ford customer service, first phone call there was placed on 07/28 when a case was created. I was told I would hear back 48 hour later. Five days later I called back to follow up. I was told customer service was waiting on info from local Ford. I followed up with local Ford and manager noted he provided all requires info and it was in Ford Customer services hands. I called customer service back and spoke to 4 different ppl (Judd twice, Lucas and Kim) All had different stories with no resolution, telling me case was pending. I finally spoke to manager at local Marple Ford who said Ford approved to pay $520 and I would be responsible for the rest. I called Customer service back and asked to speak to a manager which I had to wait 24 hours for a return call. When he did call back he called my home number. Prior to that call I literally called Ford customer service about 10 times NEVER giving my home number always providing my cell. I called back the next day and was told I had to wait another 24 hours. Manager finally called me back next day named Kim: she was rude, not helpful and said there is nothing further she could do. When I began to ask further questions she hung up on me. So now 3 months later Ford refused to fix my paint on a vehicle that is not even 3 years old and stand behind their product. Oh and forgot to mention my sister purchased her Ford Explorer 3 weeks before me and had same issue, Ford covered the whole paint job no questions asked because she didn't have 36,000 miles. Paint is not a warranty issues, a brand new vehicle should be experiencing paint chipping ever let alone 3 years later. I have wasted so much time and energy on this with no resolution. I am disappointed, disgusted and outraged at the response Ford has provided me. Multiple Ford owners have reported this same issue, including their own employees yet Ford does nothing to rectify the issue. I regrettably say I WILL NEVER PURCHASE a Ford again. This is my third Ford vehicle and my husbands second, never again. Ford only cares about getting your money then once they get they do not care about their customers. Sincerely, Disgusted Long Time Ford Customer Crystal Loder read more

I baught a 2010 F 150 Lariet fully loaded we had 3500 miles and my sun roof stoped in the open position. I took it to Lanore City Tenn. they told me I did not buy the right insurance. Well I baught what they sold me. They would not even help me close the window and it was raining. They told me it would cost 1500.00 they did not even take a look at it. I'll never buy another FORD. My family worked for Ford. read more

I fell in love with the Ford Fusion. Two days ago I leased one. At closing I was told to bring $1,000 for the final paper work. As I read the list of items which was in the final closing costs imagine my shock & surprise when $401.00 of the money was to go for Ford Advertising! Why would a multi-billion dollar corporation charge a middle income person to advertise for their cars? I was told that all people who bought or leased a Ford automobile was charged for Ford's advertising. This is an outrage! No wonder Ford did not ask the government for a bailout....they were sticking it to their own customers! read more