I've leased five vehicles from LaFontaine over 15 years--NEVER AGAIN. First, I had 3 months left on…read moremy 2023 leased Sportage (approx 28,000 mileage) extremely low mileage and wasn't interested in turning my car in early. However, my car had "excess wear and use": the hood and grill were damaged. It was suggested that I take the car to LaFontaine to be appraised and to find out the repair cost. My intent was to make the necessary repairs and re-lease in 90 days. The sales person took my car to Service to be appraised for damages but Instead of properly advising me of the cost--he proceeded to lease me a 2026 Seltos. Therefore, I'm left believing they were either covering the cost or rolling the repair charges into the purchase of the 2026. So I left a $3500.00 downpayment. A month later, I received a bill from KIA Finance for $1456.64. If the sales person and his manager had properly advised me, I could have taken care of the cost and re-leased in 90 days. They wanted my low mileage car so bad until they misled me in order to procure a sale. I will be taking this up with the A.G.

Shame on me for not reading the reviews beforehand. We have had some absolutely awful experiences…read morewith car dealerships and salesmen, so I have been really careful with who I speak with and work with on getting a new vehicle. I was texting with Sam and he was honestly great. Good guy, was really trying to make it work, but I am not about to pull the trigger when I know I have other options I need to look into. After test driving a vehicle my husband and I were still not thrilled with the pricing and so we wanted to leave and think about it. The manager comes out behind us and starts yelling at us to wait. He begins to ask us what it'll take to get us to drive off with a new vehicle today and starts offering extra discounts. It's just so messy and dirty. Give us the best deal in the first place? And then we wouldn't be in this situation in the first place. I'm not going to beg someone to knock money off a vehicle. How about you give people the best option before anything else? This guy seemed slimey and just wants his sale, which I understand- I've worked sales. But there's a way to make it beneficial for everyone involved and this guy just seemed to want to go about it in the dirty way. No thank you. I highly recommend steering clear of this location. Obviously a lot of other people feel the same way.

I had a issue with my Bronco took it for service mad as heck. Pete one of the service advisor…read morestepped in and made my day a little brighter. He was one of the best service advisors I've ever had. Along with the help of Kim the guest service Manager. This dynamic duo was thee best. Thanks again for your help.

Not much to say other than if you have another option for servicing your vehicle you should…read moredefinitely, absolutely use the other option. The ONLY redeeming quality that business has is its Quick Service (i.e., oil change) department. That's it (that's why the rating is a 2-star instead of 1-star!

Took my Equinox in to get the front brake pads replaced and rotors resurfaced. After waiting for…read moreabout an hour, Candice Clark, my Service Advisor, brought my estimate. $2,740.40. Of course it shocked me, but Ms. Clark said don't look at the bottom numbers. That's the total amount for the service that is due because of the 44,000 miles on the odometer. The brake repair is only $1561.60. I asked why replacing the front pads and rotor resurfacing was so expensive. Candice informed me that they #1, don't resurface rotors, they only replace them (how convenient). And #2, they don't just do the front, they do the rear as well (again convenient). That was enough for me. I said "Pull the car around, I'm out of here". 10 minutes later, she came back and told me that I could just have front brakes done but it was still going to cost $649.85 because they won't resurface the rotors.. Ms. Clark's vibe was condescending, disrespectful and unethical. This is where I take my car for everything. Oil changes, tire rotation, regular maintenance but apparently that doesn't matter. I don't drive a new Cadillac only a 2017 Equinox.

My father needed a new vehicle after his bankruptcy and 'Baldy and Gab handled us quickly with…read morecare. We were able to get approved for a 2024 fully loaded blazer in 4 hours. 10 out of 10 experience.

I had an awesome experience at this dealership. Everyone was welcoming and took the time to answer…read moreall my questions without any pressure. The process was transparent, efficient, and stress-free. I'm very happy with my purchase and would absolutely come back in the future.

Absolute trash, called and scheduled an appointment to have my recalls fixed In a 2026 Ram. Gave…read morefull details to the service person, was told to bring it in. Drove to the dealership just to be told they couldn't work on the truck. I've lost all faith in these dealerships.

I've been a loyal Nissan owner for over 20 years, but Nissan of Dearborn gave me the most…read moredisrespectful and distressing experience I've ever had with a dealership. I dropped off my car for service, only to be told to just "throw the keys in the drop box" while staff stood inside. I was left waiting over a week for answers, only to learn the car supposedly needed $12k in repairs. Then I was offered just $500 for trade-in value -- a slap in the face. When I mentioned possibly buying a new Nissan Juke, they didn't even give me a business card, treating me like I couldn't afford it. On a second visit, their rep even told me to drive my unsafe car off the lot and "sell it on Facebook." Completely reckless advice. When I stood my ground, they made me come back a third time with my title, making the process as painful as possible. Meanwhile, their staff lied in follow-ups, claiming they only met me once. I have proof I was there multiple times. Worse, I am a combat veteran living with PTSD. Phone calls are a medical trigger, and I made it clear I needed communication by email only. Nissan Consumer Affairs and this dealership ignored that reasonable ADA accommodation request, continuing to call and text me instead of respecting federal law. A formal complaint has already been filed with the U.S. DOJ, and the MDCR will be next. To top it off, I even got a text asking me to change or remove my review -- showing their real priority is protecting their reputation, not fixing how they treat customers. This entire ordeal has been disrespectful, unsafe, and discriminatory. After two Nissans, I was ready to buy a third -- but not anymore. The one-star review stays.

If you want a seamless car shopping experience be sure to stop in and ask for AJ…read more AJ was able to get me into a new 2023 Pathfinder Platinum AWD vehicle with a small down payment after trading in a vehicle with negative equity. Great service communication and follow up. I'll be back!

This review may seem redundant, I went there today to get tires for my 2010 Ford Ranger Sport…read more It's the same old song, just like the other times I went there. This is the chain of events: I was greeted by Ken G,with a smile I was asked what brought me in today (tires ) I gave him my keys A little over an hour later I left with 4 new tires ( Hankook Dynapro HT ) with a smile on my face and a ton of savings in my pocket . I have several Quicklanes a lot closer to my home ,where I can get the same price . None can match the kind of service that I get from the Good People at Jack Demmer Quicklane in Wayne ,Michigan . They make it easy for you to become a loyal Customer ,Very Easy.

I had a very bad experience here with a brand new car delivered to me with significant damage…read more Follow ups with Jack Demmer were maddening. I won't recount the experience, because it is too stressful to think about in detail. Suffice it to say I hate these people with a passion. Would never set foot on their property again.

To: James D. Farley Jr., Chief Executive Officer…read moreWilliam Clay Ford Jr., Executive Chair Ford Motor Company I am writing to formally address a significant breakdown in customer service and product support that I recently experienced with Lincoln/Ford. Your published commitment states that "a great company delivers excellent products and services and strives to make the world a better place." Unfortunately, my recent interactions reflect the opposite of that standard. I received a letter instructing me to contact the dealership (Norm Reeves Ford, Cerritos, CA Service Department, 562-469-5915 to make an appointment for the Customer Satisfaction Number/Program repair (back up camera). They said, "oh that number isn't working - it's just an advanced notice", I said no, that is not the fact, according to this letter. After that didn't work I contacted the Lincoln Recall Assistance Center line listed on the back of the mail, 866-436-7332, as directed in the mail notifications directions, to figure out how to schedule an appointment for a recall-related repair. That didn't work and I was passed on to the customer satisfaction department @ 866-436-7332 and I was provided two different case numbers. Since it was closed out because my car was not sitting at the shop. I followed the instructions exactly, invested more than three hours of my time, and was ultimately informed that the repair could not be honored at this time. This process was inefficient, misleading, and deeply frustrating. At present, Ford Motor Company/Lincoln is not providing the customer satisfaction, transparency, or accountability represented in your corporate values. Recall notices are being mailed to my home, yet the remedies outlined in those notices are not being made available. Additionally, the lack of a direct email channel prevents customers from maintaining a written record of communications, which further erodes trust and accountability. I am requesting that this matter be reviewed and that Ford/Lincoln take immediate steps to address the service gaps that customers are experiencing. For reference, the only escalation paths currently available are: Corporate Switchboard: 313‑322‑3000 Lincoln Client Relationship Center: 1‑800‑521‑4140 Written Correspondence:1 American Road, Dearborn, MI 48126P.O. Box 6248, Dearborn, MI 48121‑6248 I look forward to a timely and meaningful response that reflects the standards Ford Motor Company publicly upholds.

Review for Ford Motor Company & Ricart Ford…read more I'm extremely disappointed in both Ford Motor Company and Ricart Ford (Columbus,OH). I purchased my 2022 Ford Bronco Sport (Outer Banks) brand new from Ricart in January 2023, with only 6 miles on it, to avoid repair bills and have a reliable vehicle. Less than three years later, I'm now facing nearly $4,000 in repairs, not including a $1,300 water pump replacement that barely made it under warranty. It's incredibly frustrating that a new vehicle can deteriorate this quickly. It feels like Ford's warranty coverage is timed to expire just before major components begin to fail. I was offered an extended warranty at purchase but never imagined I'd need one so soon. Shame on me for expecting quality and longevity from a brand like Ford -- lesson learned. The Ricart Ford Service Department experience made things even worse. I was told the diagnostic fee would be waived if the problem was under warranty, yet I was charged anyway. When I questioned it, I was told the fee applies "per issue." The representative even implied I was unappreciative because some repairs were covered -- as if honoring a warranty was a favor. When I requested a copy of our recorded call to verify what I was told, I was informed they couldn't obtain it. Only then did they remove the charge. I also paid for a "mini detail," and while the interior looked decent, the exterior looked like a basic car wash -- bug marks still on the windshield, dirty rims, and no real shine. For a paid detail service, that's unacceptable. To add insult to injury, when I mentioned multiple technical issues -- including the Bluetooth audio randomly going from loud to low, Android Auto not connecting properly, dual-zone climate control not responding correctly, and other display malfunctions -- I was told, "It's just technology, there's not much we can do." That dismissive response sums up my entire experience: lack of accountability, poor communication, and little regard for customer satisfaction. At this point, I feel angry, misled, and completely disillusioned with both the manufacturer and the dealership. I bought a new Ford to avoid exactly this kind of stress and expense, yet I've experienced both. Between poor manufacturing quality, questionable warranty coverage, and dismissive customer service, I've lost all faith in the Ford brand. Buyers beware: Ford vehicles today lack durability, and Ricart Ford's service department offers little more than excuses. I will not purchase another Ford, nor will I recommend Ricart to anyone.

I had a truly outstanding experience at Les Stanford Cadillac. From the moment I arrived, the staff…read morewas welcoming, professional, and genuinely focused on providing great customer service. My sales consultant was knowledgeable, patient, and made the entire process smooth and stress-free. They took the time to understand exactly what I was looking for and guided me through all my options without any pressure. The dealership itself is clean, organized, and comfortable, and everyone I interacted with--from sales to finance--was friendly and transparent. I left feeling confident in my purchase and extremely satisfied with the overall service. If you're looking for a dealership that values its customers and delivers a top-tier buying experience, I highly recommend Les Stanford Cadillac.

My sales representative, Rochelle, is GREAT! ! Thus far, we have leased 3 vehicles from Les…read moreStanford Cadillac, and we have been totally happy with our vehicles and our experiences, and we can't wait until it's time to lease another vehicle. Rochelle, is so awesome that she helped my husband and I to become knowledgeable and comfortable enough to lease an electric vehicle Lyriq. Yeahhhh!!!! Now I'm anxiously awaiting to lease the Optiq!!! Rochelle is just absolutely amazing. She is devoted to her customers. She listens to our needs, wants, goals, and objectives Rochelle's passion for what she does shines through! She's not only selling beautiful luxury vehicles, but she's making dreams come true! Thanks! Rochelle and Les Stanford Cadillac! My husband and I are now lifetime customers of Les Stanford Cadillacs luxury vehicles!!! Sharon & Allan Bryant

"Working with Rick Dawkins was an exceptional experience. RIck's professionalism, attention to…read moredetail, and commitment to delivering exactly what I wanted made all the difference. He went the extra mile in every way, and it shows. This was by far the best car-buying experience I've had." I highly recommend purchasing your next vehicle at Pat Milliken Ford!

They are honest respectful people. They identified the problem, provided a fair repair quote in…read moreadvance and completed the repair timely. Very impressed with the service advisors and service manager.

This dealership is the worst took car in for oil change, leak in windshield, radio not working…read more They kept car 24 hrs only to do oil change and recall on car. Radio still not working and windshield still not fix! I must find another dealer to take my car. KP

Was given my "good faith" quote for a Kia Rio and when I decided to make this purchase the $500…read morerebate credit was suddenly removed without them saying so. When I asked about it they said I didn't qualify because of my good credit score which beforehand was the reason I was getting that offer which they took away. I asked again to be reimbursed after the fact when I explained to a manager what had happened but he refused. I regret not having walked out on this transaction. $500 is not a lot of money to them but it is to me. I've purchased my vehicles from here in the past but will not return in the future because of these slimy sales tactics. EDIT: This is a repost because original post from earlier this summer got deleted. So this guy mszabla@lafontaine.com reached out on here pretending to want to restore confidence but it was a big lie no surprise. I emailed him a total of three times amply spaced apart and got a zero response of any kind. This place is a disgusting joke. I am bombarded constantly with junk mail and I want it to stop. I will NEVER ever return to La Fontaine for any reason. Stop making contact! Zero Stars