Had an appointment booked for 12:30pm on 4/4/26 got there 10 mins. before our appointment . was told to change and sit in the sauna. They left us in the sauna for 45mins. without coming to check or start our massage. I opened the door and they asked if I was ready? I had been ready since 12:30pm hints why I booked for 12:30pm. Once the massage started it was only one person the other didn't come in until 10 minutes into my massage which was confusing because we paid for a couples massag. the entire massage was rushed and me and my girlfriend both have bruises on our backs. Also I paid the full price in place when we arrived and they asked me to add a tip before the session even started! They are not passionate about their work they just want the money!!

Sara S.

I was nipped during my service and this is how I was sent out after being charged more for a manicure than the sign states. The most unsanitary salon I've ever stepped foot in. This area deserves better nail salons than this.

Tina Q.

Update: I got another tattoo coverup and look how amazing it turned out! Rose is the best

Chesley M.

I've been a customer for 3 years. Today an issue arose and to the matter I said I've been a loyal and consistent client for 3 years now. Ivy yelled repeatedly "I don't card how long you come here anymore you never have to come". Not only was I upset but this hurt when I think of how much money I've spent and how many customers I've brought their business over the years. First off there is not enough staff to work on the busy days. This is a small shop with short staff who often at times have to make a call for someone to come in to complete a service for customer (I'm assuming they all live nearby). The days when they are busy Ivy is extremely rude, impatient and inconsistent with her work. I recommended my mother to Ivy and she stopped after a few visits because Ivy was so inconsistent and rude. Today is a Saturday 3/26 and maybe go my better judgement I should've gone with my first mind and not had come in at all. I've noticed Ivy rushes when certain gentleman come in for a "MASSAGE". Now I'm not rocket scientist but how can 1 woman go into a room and massage 2 men at once? I used to love this place but after today this was the final straw. I've spent thousands of dollars with this business and Ivy is is rude and only nice when business is slow other than that she rushes your service. Today I went in for a lash refill. 2 of my eye lashes needed to be removed but instead Ivy insisted doing it her way and cut the lashes instead of removing them completely. This made a visibly noticeable difference. She continued to try and argue about the difference in a fresh full set vs a refill which still had no barring as to why she did what she did and didn't just listen in the first place. This is always my issue with these sorts of establishments because the moment you make a complaint they make it seem as if you lack comprehension skills. I asked her to remove the entire eye and do it fresh but she told me she "didn't want to be frustrated as she had other clients waiting on her" and shooed me out the door, only before stating that "She wasn't going to charge me" I mean I wouldn't think I would be charged for a service that not only wasn't complete or to my liking but she didn't even finish. I've never been to an establishment yo be serviced for beauty and the stylist didn't fix their work if it wasn't to my liking. It was never about the money or wanting a free service as Ivy continuously exclaimed. She made it seem as if she did me a favor and gave me a free service when in fact the issue was never fixed or resolved. I was again appalled but didn't want to cause a scene because not only was she clearly dismissing my concerns she wouldn't even rectify the situation and take accountability to fix her error I am now left with a white residue on my right eye lid. I had to call and pretend to be another client because they'd stopped answering the phone from my number. Ivy thought I was another customer and said I could come in and that is when I informed her that it was me and she needed to fix the mess she created. She told me to come back at 6pm and she would fix it because they closed at 8. I went back and waited patiently 40 minutes for her to finish with another customer. Once I got in the room I again explained she was only to be concerned with the right eye, doing a full removal and relash but instead so that she could get more money Ivy insisted both eyes had to be removed and she would take $30 off. Lady not only are gas prices extremely high but I took 2 trips across town and missed an event that was scheduled for 7pm. She began yelling and I asked her calmly several times to stop yelling at me and she continued to yell. That's when I said "As a customer whose done business with your for 3 years not only am I saddened at your behavior but it makes me never want to come here again". Ivy response was "Good you never have to come here again and I don't care about your business or how much money you spend here". Meanwhile she was just on the phone prior to this pleading her case and apologizing and ensuring me how much she "appreciated" my business. If so only for tattooing which is done by Rose Huang. Tina who was off today is always nice but doesn't do the best nails or pedicures. Although Cindy is hardly there and seems to be the one who corresponds via their Yelp page. Ivy is always the one present and answering phones. The instant I wanted to correct her about her mistake she became nasty and shows her true colors. I would never come here again nor do I recommend anyone. They are nice when business is slow and they need your money but when business picks up it's like a factory they push you in and out. Shady business, poor customer service. Ivy is a terrible representation for this business. Ivy, not only did you lose a great customer but you guys lucky I'm not suing you right now. This is my eye we're talking about not something that should ever be taken lightly. 0 stars. 10 out of 10 do NOT recommend.

I have been coming here since they first opened. Every visit has been pleasant. I more recently had a massage, mani, pedi & the technician was very patient, friendly even with our language barrier. my nails have lasted for about 3 weeks now without any mishaps. Ivy, their main technician is so kind, sweet, caring, and ensures every time I come in that I leave with a huge smile on my face. Rose, is their tattoo artist & she is constantly booked. I had a smaller tatt on my wrist but she is an extremely talented artist! Cindy, is very great technician as well. Although, I have not seen her in some time.

Ang M.

Customer service- 3/5 Had an appointment for 11:30. Walked in at 11:27 and was told to 'pick a color'. Then no one said anything else after that. Just waited for 45 minutes and told to sit down. The staff is quite, but I think it's more along the lines of the staff not speaking English fluently. When my daughter messed up both her mani and pedi, they did not seem to mind fixing it for her. Quality- 4/5 My pedicure was done by Kevin, whom was quick and professional. The leg/ foot massage wasn't all that great. My no chip was perfect and I have zero complaints. My no-chips done from here typically last 2.5 weeks. Cleanliness-3/5 He used his bare hands to get the lavender sugar scrub out of the container after rubbing my feet.... twice. Made me tad suspicious of how many times he did that with other people. Color selection- 5/5 They have so many options!

WOW, absolutely amazing service! I got gel x nails with multiple layers, including french tip. They are lovely - anything you want can be done. Along with the service, prices are reasonable and nice atmosphere. I will definitely be back.

Megan B.

This is my second time here at Forever Beautiful with a Groupon for a no-chip and like the first time, my no chip turned out amazing. The first time I went, I got a no-chip before going on vacation and it lasted the whole trip (about a few weeks in total) and did not chip at all. I didn't get her name this time but she did an amazing job with application and shaping. I called in on New Years Eve at around 1 and was able to book an appointment for 4 since they were already fully booked before then. I would recommend called and asking when their schedule will be cleared so you won't have to wait. After I arrived, 3 other ladies arrived after me, also saying that they called in and made an appointment at 4, but since they had me and another lady in front, they had to wait. The longest they waited was about 10 minutes until another tech got to them but do beware I guess that they will book more than one person with the same time as you. Overall, I would rate this place a 5/5 for service and quality of application. I am expecting this no-chip to last over a few weeks like my first one.

Yalin Y.

This is my first time doing acrylic nails and I really like them. Tina was so patient and helpful in helping me picking the style and color. I got so much compliments for my nails. Definitely will come back to Tina again!

Helen L.

I am a loyal customer after finding this place so close to my house. With tons of free street parking, this was one of the attraction that sold me. As you walk in, they will ask what type of service you are coming in for.... I have only come for no chip manicures! All of them have been outstanding. I am using all my experiences to write this review. All the nail techs know what they're doing! (Also important to note that I only get no chip done on my real nails!) They take time to clean my cuticles and also trim any side nails I have.. They have not hurt me at all! Also!!!! I really love their no chip nail polishes. This place has really thought about their suppliers because not many places uses the brand they use. With my last recent experience, there was a bit of a delay because my friends and I decided to do a walk-in but they got our nails fresh and ready for an upcoming wedding we had. Long story short, I'm sitting here staring at my nails and how well the polish stayed! I wash my hands.. a lot!!! Esp with an increase usage of hand sanitizer. Here are the pictures of when I first got them done (10/06) and today (10/26).