They sold me a glitchy car. A brand new Nissan Sentra with electrical glitches. They said that since they can't replicate the issues and they don't happen during the 20 min they are looking at it, then, in their book, everything is good. I have pics and videos of the car malfunctioning. They didn't care. I was actually stranded for a bit bc the car wouldn't start bc of a "system failure" and "start \stop fault"... I have pics. They didn't care. The car sometimes doesn't recognize it's own key. I have video. They didn't care. 1600 miles. That's it. LESS THAN 2000 miles. I'm stuck with a glitchy car read more

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We worked with Keidrik to purchase both a Moreno and a Frontier. Very knowledgeable and offered no pressure. This is our 3rd and 4th vehicle we purchased. They have consistently offered fair deals for a great product. read more

This review is for the service department only, I do not know anything about the sales department. I came in here a while back in order to do some routine service to my Altima as well as replace the battery to my key fob as it wasn't working anymore. Came in, gave my keys and in a short time I had my routine maintenance done in about an hour. Waiting room is comfortable, free popcorn and Otis Spunkmeyer cookies... can't complain about that! read more

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I went to get a tune up was promised a diagnostic test. It never happened. All they did was a basic inspection like you'd get at a drive through oil changing place. The spark plugs were $105.68. On Amazon they are less than $40. The 45 mins of labor was $160. I could have done this myself if I knew they'd do basically nothing for over $250. Also called 4 times. I was on hold for 2 hours once, an hour and a half another time and after waiting was hung up on as they were closing. I eventually got the manager to answer after also leaving a message, which was never returned. He said well mark up can be 88%. We have no control over that and it's $160 an hour even if it takes only 30 minutes. read more

AWESOME!!!! Everyone from my salesman Kaleb to the finance person Cody were extremely helpful and very nice. Unfortunately you hear stories about people being taken advantage of if they are widows, or shopping on their own. I never felt that at all. Kaleb was beyond being professional, he truly understood my situation. I definitely will buy from this dealership again. Thanks to all for your kindness with my parking lot situation. Again I will say you will be treated right with Fort Wayne Nissan. Kim S. read more

We were helped by Nichole Moerhing on a rainy Friday night. My Daughter was looking for her first big girl SUV. Nichole was amazing and stayed late to help us through the process. She bought the second one she looked at. Could not ask for a more honest and friendly sales person. We were super impressed. read more

I bought a certified 2023 Nissan Rogue in early February and was provided with a bill of sale including an IOU sheet listing items that have been not received. Despite paying for a paint coating that I did not want, the dealership claimed that it was already done. However, my local VA Nissan dealership conducted a demonstration which proved that the coating was not done. I am seeking a refund of $400 for the paint coating and delivery of the remaining items as per the bill of sale or the MSRP amounts to purchase them myself. I am disappointed with this car purchase due to the dealership's failure to honor their commitments and communicate effectively. read more

Fort Wayne Nissan service department is the best! I worked with Conrad and Dave and got new tires and alignment. They were both very helpful and the service was very fast. I'll be back in a few weeks for brakes and a tuneup. Thanks Fort Wayne Nissan! read more

Purchased a vehicle here for around 16,500 in December of 2023, a 2016 ford explorer.. I was told it was serviced and looked over thoroughly and had ZERO issues! The day driving it home from the lot, it started shuttering and misfiring very bad. Told the dealer about it and they offered zero resolution that SAME DAY, and i was told you bought it as is" you didn't buy a warranty. Then, a few days later I noticed a coolant burning smell. Come to find out, it needs a water pump which is internal on this engine. Thousands of dollars later it's wasn't leaking coolant. Mind you; this dealer took zero responsibility or offered any help. Now the shuttering I noticed on the first day of purchasing; I had it recently diagnosed as no one could figure it out. I was told it needs a torque converter and transmission. After all of this hassle, they offered me less then half of what I paid for it just months ago, on trade in. They sold me this vehicle with a plague of major issues and offered less then half of what I paid. read more

Worst service ever !!! Took my 2016 Nissan Rogue to this dealer because of noise coming from the drive train at 65,000mi. Of course you would think it would still be under warranty with that low mileage. After a week they called and said the transfer case was the problem and it was not covered under warranty because Nissan warranty was 60,000mi and it would cost $3,400 to fix. I approved the repairs and over two months later they called and said the repairs didn't fix the noise problem I took it in for and it would now need a transmission which Nissan would only cover partial cost under warranty. They charged me an additional $900.00 on top of the $3400. After three months in their shop and $4400,00 I finally got my Rogue back. Would HIGHLY not recommend Fort Wayne Nissan for any type of repairs. read more

Part I: BUYER BEWARE! DO NOT buy from Bob Rohrman Fort Wayne Nissan/Infiniti, however, do buy a Nissan because the car is fantastic. They lie about and try to make you finance through them. Also they called me the next day after I bought my car and threatened to take my car back if I did not pay $43.00 and sign a form. Please search my other reviews for more details on how awful this place is. Matthew and Dom made my experience buying a new Nissan Kicks one of the worst car buying experiences I have ever had. read more

LOVED my Rohrman Nissan experience. very knowledgeable staff. No pressure in sales or service department. just a great team all the way around!!!! read more

The sale experience was great. Peyton and Logan were kind and helpful. The 2017 Dodge Journey has been nothing short of a nightmare since I bought it from Fort Wayne Nissan. 6 days after purchase, the front left brake caliper fell off. Yes, it fell off. It carved a nice line in our wheel and had to have it towed and fixed. Thankfully we were at meijer when this happened since my wife and two children were in the car when the caliper fell off. A week or two later, whining from the transmission began. Turns out, there was a transmission fluid leak. The inspection done by the dealership said there were no fluid leaks. A leak coincidentally beginning only couple weeks after the purchase date is extremely unlikely according to two different reputable mechanic shops. Their sales manager and my salesperson have been helpful in providing us a rental car free of charge during this time, but it's the least they could do since I suspect the leak was due to a neglectful or lazy inspection, just as I suspect the brake caliper falling off was. I'm out over $500 out of pocket between warranty deductibles and other non-covered repairs. The cherry on top, the most recent repair bill was about $164. The sales manager at Fort Wayne Nissan refused to help pay for that. He only wanted to help cover the expenses for the previous non-covered repair bill of about $120. After talking to their sales manager on the phone to ask for help with the second repair bill for the vehicle they just sold me, he said he can't look through a crystal ball into the future to see if they'll be able to help. At the beginning of this call, he also interrupted me mid-sentence to let me know that he's very busy and to get to the point of my call. On Dec 14th, the sales manager claimed he would send the check out. After weeks of not receiving it, I had to make multiple calls to the dealership to find out the status of the mailed check. When the envelope finally arrived, it was stamped on Dec 28th. It seems they want to help just enough to get me out of their hair, rather than doing what's right and making sure they are selling functional vehicles. The transmission is still giving issues and, once again, it had to be towed to a mechanic today. Now, less than two months of owning the car, it's been in and out of the repair shop for the fourth time now, which is where it's currently sitting. I've probably driven and had the car in my possession for maybe two weeks. If you purchase an extended warranty, make sure you have your salesman go over the conditions of the warranty with you. American Auto Guardian is the warranty company that my warranty happened to be through and they're awful. That's a whole other story. In summary, avoid this place and it's vehicles at all cost. They will do just enough to the vehicles to get them sold only for them to have serious issues shortly after. I've heard similar stories about this place from others. It's unfortunate that Fort Wayne Nissan chooses to fulfill the negative stereotypes that used car dealership have earned. read more

Gage did a wonderful job at getting me a 2017 nissan rogue, explained to me in detailed answers to my questions, with the help of the other great staff!!!! Thank you to all!!! Definitely a top notch place to go to buy your next vehicle read more

Only thing that went well was purchasing the car. Of course that's because they get your money. I was told they'd fix the paint chips and detail my vehicle and look for a new wobble noise I heard 2 days later. I never got a call about my vehicle and no text or call back the day they had my vehicle to do all of this. I had to call every department to talk to anybody. I finally was told a time to come get it and it looks like they used nail polish on the paint chips, didnt buff some of the marks like they said they would and they also didn't detail my car bc the detailer wasnt there..they could have at least had their department porters clean it. I definitely don't recommend this place at all, even nissan bc it's the same people working there. Waste of money and time. read more

I traveled 4 hours for an appointment to look at a CPO Infiniti Q50. When I arrived and inspected the vehicle, I found front end damage on the passenger side front bumper (crease in the bumper and missing paint), as well as a large spot (12" x 12") on the driver rear quarter and a smaller spot on the driver side lower front bumper where the paint had been "touched up" by a very poor job of spray paint. I can't believe the dealership would not disclose this damage, much less try to sell it as a CPO when the CPO inspection clearly calls out damage to the vehicle. The dealership offered to repaint the and fix the bumpers, but I had lost all confidence at that point. I left and drove to another dealership in Illinois and had a fantastic buying experience. read more

WORST CUSTOMER CARE IN HISTORY! We are a family of 8. We have a NV3500 12 passenger van. In June/July of 2022 we made a scheduled appointment to have a noise looked at. The appointment was for 10 AM. We were told they would call us when it was ready, assuming a few hours. After several hours of no contact, we called them. Our van had not even been LOOKED at, several hours after the pre scheduled service time. We live an hour away, and this was the closest Nissan Dealership to us. We were not impressed, and inconvenienced. This was the FIRST red flag. On August 8, 2022 we were finally able to make the time to get the van back to the shop. (Over 10 weeks ago). Come to find out, we needed a whole new engine block. Luckily it was covered under warranty, however, we quickly learned that FT WAYNE NISSAN treats warranty claims as a 'least of these' situation. We were told 2 weeks, to get the job done. After over 2 weeks of no contact from them, we called to check the status. We found out that our van had been sitting still, no progress for at least 4 days, because the mechanic was out sick. They didn't even THINK about letting us know this pertinent information. They left us in the dark. We were told that the mechanic would be back to work within 2 days, and it would be another 4 days of work after that. Let's recap, we are now 2 pick up dates into this service...the initial 2 week pick up date, that came and went with no contact from them, and now a 2nd pickup date after the mechanic gets back to work. At this point in time, the service manager gave us his word that we would be notified every 2-3 days of the status of our van...pshhh his word is no good...you will see. It is difficult to clear our calendar, being a FAMILY OF 8, that lives an hour away. But we stayed patient, and forgiving. We have so much grace, until we couldn't. Let's continue the story... So, we call them the night before our 2nd pickup date, to verify that it will be ready. Mind you, this is now just short of a MONTH, of them having our van, for a job that is forecasted by corporate for 18 hours. Guess what, it was not ready, yet again, because the mechanic BROKE the intake manifold when working on our van. So they were waiting on parts for the intake manifold to arrive, before they could continue. WHY DID THEY NOT NOTIFY US OF THIS? WHY DID WE HAVE TO YET AGAIN CALL? And to top it off, they never even apologized for this. Their attitude towards us on every phone call, was like THEY were inconvenienced for having to keep explaining why our van is not finished yet. Yet we STILL gave them grace. Now we have a 3rd pickup date, which was Over another week away after the intake manifold came in. So, we cleared our schedule again, to drive an hour to get our van. Called the night before, and NOW it was an issue of a misfire from bad spark plug wires. They didn't even call us. What if we actually trusted them, and drove the hour it takes to get there, and the van was not ready? Why can't they let their customers know, what is happening to their vehicles? Where is the fore thought, for the customer experience? We are a family of 8, and transportation Is a critical part of life, so at this point we finally asked for a loaner. They told us we would be on a wait list for a loaner. They told a family of 8, that has already been waiting 2 months, that they would be on a wait list for a loaner. At this point in time, we actually showed them our frustration, and they were able to get us a loaner...a KICK, which is a BABY BOOT on wheels. What a slap in the face, a big middle finger, that FT WAYnE Nissan gave us, with that puny, pesky, little kick. It barely fits 4 people and we are 8. By this point in time, we were given a 4th pickup date. 4 times they told us it would be ready and it wasn't. 4 times we cleared our schedule to drive an hour away to get our van. 4 times they FAILED to notify us that it was not ready, and left the customer to do the leg work in communication. 4 times they gave us their word, and did not follow through with it. Now is when We asked them to just STOP telling us what they think we wanted to hear (it will be ready on this date) and to just be HONEST with us. We explained our family dynamic, and we were given no apologies, we were shown no remorse, and we were treated as if our warranty claim was low priority. FT WAYNE NISSAN has HELD OUR VAN HOSTAGE for 10 weeks and 1 day at this point. We have made 5, about to be 6 payments (loan is set up for 2 payments per month) and have YET to get our van back. We asked for compensation in the form of 6 months extended warranty, to compensate for our un just treatment, and to give some assurance in this vehicle that keeps having issues come up, while in their hands. We were told, on the only call back we ever got (they left a voicemail and we have proof of what they said to us) we were told that they are UNWILLING to do such a thing. FTWAYNENISSAN is a joke. read more

My husband and I just bought a 2016 Nissan Rogue. Great customer service. John H was very helpful and explained everything that we had questions about. The process was fast and very efficient. This is our second car from Nissan and have had no problems. read more

I had been receiving texts and emails from the staff at FW Nissan for a while and waiting til the time was right. I finally went in when they told me they had a 2018 vehicle for $10,000 off. We negotiated and came up with a price. I went in the following day after getting my own financing, because they couldn't get me the better interest rate (which is currently advertised with the $ off invoice). When I got there they told me they didn't have payoff on my trade and needed confirmation, which we had received the day before. Come to find out, they had read the payoff wrong by $2700 and expected me to go ahead sign and we'd work it out tomorrow. I left. The next day they called me and we worked out a new deal and told me the price was one amount out the door. I agreed and was on the way there. While driving there, the GM sent me a text and told me I would need $2000 down. I had received an email with the pricing and told him to check his email. He said that was the best be could do. I told him I hoped the person that bought the vehicle loved driving it as much as I would have! I am not sure if they thought I was a naive women or what. Now it wouldn't matter if they had my dream vehicle, I would not buy from them. They manipulate to the point of lying. Just be very cautious if you decide to do business with them. read more

My wife and I just purchased a 2011 vehicle from Fort Wayne Nissan and we couldn't be happier the effort that was put us in a great vehicle at a good price. When we test drove for the first time, there were a few things wrong with it that we identified. They didn't hesitate to fix them. We agreed on a price and I then asked for new tires since the current ones were in rough shape. They not only replaced the tires for me with run-flats, but also came down a bit more in price! I really appreciate the willingness for the guys at Fort Wayne Nissan to work with us on this used vehicle. read more

This dealership is absolutely horrible. They preach about their "Certified and Inspected" vehicles, but when you have an issue with a vehicle right after you purchase it, no one is to be found. When you finally get to speak with someone (they like to pass you around) then they try to fight and tell you that you are wrong and charge you money for repairs that they should be responsible for. Whatever happened to customer service? So friendly and reassuring BEFORE they get your money. After you pay the bill you don't matter. Horrible, horrible company. I would HIGHLY suggest avioding them. read more

WOW - a car dealership for people that hate the process and research all of their purchases! If you're like me, and know when you're being "sold", and just want to make an educated purchase that is exactly what you're looking for, then go to Fort Wayne Nissan and ask for Steve Dice. First of all, Steve Dice was patient, relaxed, friendly, honest, and a great listener - I told him what I needed and he let me take my time exploring but ultimately steered us in the best possible direction. We visited this dealer on two occasions the last week and the first time we did work with someone less impressive, but still above par and friendly. We found all communication to be consistent and completely honest. The first time, we were put into a sell and I didn't care for that, but that is what they are trained to do. Steve didn't push a method on us and just knew we were going to do what was right for us. So, after three test drives, we finally made a decisions and they did all they could do to get the price where we needed it. The General Manager is also very involved and obviously cares about his customers being happy and his team being a good representation of the company. We LOVE our new vehicle and all of the warranties and perks - like free oil changes/car washes for life! I would not hesitate to come back to this dealership if I have any problems. Above and beyond service must be standard here - the General Manager even brought me a frappuccino from Starbucks and Steve Dice delivered our vehicle!! We now love Fort Wayne Nissan :) The Bob Rohrman Auto Group has not let me down in every experience I've had with them! read more

Tommy Huynh and hector did an amazing job and everyone at Nissan worked together to help me and my girlfriend get a family/work vehicle. Our situation was very difficult and they all did their best to help us get the vehicle we wanted and we're happy with despite the bad credit and situation. Everyone made us feel at home and they even gave our 2 year old son a car fox pet animal that kept him occupied the entire time we were there. 10/10 recommend these people for all your cars. I will be coming back next time I need a new car. read more

Shopping online for a new car. What we wanted was here and glad we came here. Need a car, see Bryant as he is willing and able to help you out. Tim was great as well. This was a very positive experience. read more

I dropped my car off Sunday night for a wax appointment 8am Monday morning. I call at 2 to check on the status and was told they only have one detail guy and he hasn't gotten to it and would like to keep it over night. Doesn't that defeat the purpose of an 8am appointment?!?! read more

I would leave a zero star review if that was possible. I went to this establishment a month ago to purchase a vehicle was sold a vehicle with a blown head gasket drove the vehicle for one day before I brought it back and I have been in constant contact with Nissan with them not responding at all the Service advisor Keaton is unreachable and when you do when you are able to get a hold of him he has no answers for you they they didn't even know my vehicle was still there. They thought that I had taken it home. That's how bad this establishment is it's been with them the entire month I'm about to make my first car payment and I have only drove the car for less than a day stay clear of this place there's there's no reason to go here Bad business all the way around nobody knows what they're doing the the employee who sold me my car had no idea what was going on. They gave me as a portal to when my vehicle was supposed to be finished that was supposed to be on March 3. It is now March 25. Still no answers still no communication Say clear read more

Bought a Certified pre-owned 2015 Altima in January 2019. Repeatedly reached out to the Used Car Manager and sales staff to get a copy of the Certified Pre-owned Inspection Checklist that I signed. I've still not received it. Not a big deal not having the checklist, but it's the idea of being told more than once it would be taken care of and it never was. (Keep in mind, this was in addition to them forgetting to put the SD card in the car before I drove off and having to call them to get it shipped to me.) read more

This is a true story albeit hard to believe. They wanted hot charge me $530.00 to fix a door handle on my 2017 Nissan Rogue! I took it to 14/69 Auto collision and they fixed it in five minutes at no charge. I called Nissan to complain and they said "Sorry but we don't do that kind of work"!! These people are plain crooks!! $530.00 holy smokes I could have bought a new door for that kind of money!!! read more

I took our vehicle there because of a non starting problem. I was there right around 2PM and did not get the vehicle back till just before closing at 6 PM. When I was told it was done I asked if they had even tried to restart the truck.... "Well no we didn't, we just pushed it from place to place." The service department then pushed my vehicle outside for me to try and get it started and just before they left I finally let them call a tow truck. They all "vanished" at closing. About 10 minutes later the truck started for me and I went to the sales staff and asked if they knew who had been called for the tow in order to cancel it. Nope no one knew. I left because if I had shut off this truck it would not start again. To me it was a waste of time and money to go to this dealer's service department. They only guessed at what was wrong and for that they quoted me almost $600 for that Job. We are senior citizens on a fixed income and this was a VERY costly lesson.. NEVER AGAIN It's bad enough that most of the local garages charge so much to diagnose and repair. :( read more

Hope you are not in need of buying from this place. Dad bought a 2020 Nissan Sentra (4k miles) that after a couple months the seat belt light kept coming on. After 4 times in the mechanic for the light issue he was told they couldn't fix it at all and then couldn't let him drive the unsafe vehicle he was driving and they knew he had to fix 4 different times. Then he was forced to by something else so he got a 2022. When they brought it up to him they brought the wrong one and he had to walk across the parking lot in the rain to get it, he is 83. Also took months for them to turn in the paper work to the BMV. They lost his paper work or just simply put it aside and everyone is pointing fingers at each other.. If you don't want bull crap go to another Nissan dealer. He will never go back to this one. They have a manager that really doesn't know how to make it right for customers, he was just worried my dad yelled at him because he was frustrated about bringing his POS car back that he paid thousands for, for the 4th time. Yeah 4th time. read more

I had a great experience with the salesman...until it came time to deal/ negotiate with their smug, arrogant used-car manager. If I ran my company with the same lack of customer service/friendliness that he demonstrated, I'd be out of business. What a horrible representation of their company. BOOOO!!!!! I shopped nearly every dealership in town and the treatment here was truly bottom of the barrel. I'm heading back to O'Daniel. read more

Warning Fort Wayne Nissan lacks any integrity! I purchased a new 350Z with a choice between lifetime oil changes or a set of new tires. When it came time for a set a new tires I find out that agreement was only good for 30 days after the purchase of my new car. Really! Who needs new tires within 30 days. I was treated extremely rude over the phone and was passed from one person to the next also. Lance the manager of FW nissan promised to return phone calls and never did! I finally reached him and I find out FW Nissan has no intention of honoring their written agreement. Beware of FW Nissan! read more

Horrible customer service on the Infiniti side. General Manager is clueless. I've seen what great Infiniti customer service should look like and you won't find it at Infiniti of Fort Wayne, IN. read more

After 2 test drives, we found the car we liked and went in to talk price.....The salesman promised the moon, but the the sales manager said no deal. I wasted 2 hours there with no chance of getting the car at the price I wanted.....you would think the salesman would have known that from the beginning....Sales manager was a real dick too. I would never buy a car from this place. read more

Took 2007 xterra in for a/C not working told me it needed new condenser ok but to the tune of almost 1000.00 dollars it is fairly simple to change I know fan shroud etc has to be loosened and radiator moved a little but that is crazy the condenser cost them about 149. Not even original nissan part I wouldn't own another Nissan if they were buy 1 get 1 free if they that expensive to work on also some mechanic copped big time attitude because I said bolts hard to get out was irrelevant it is $420 labor to change it at 105 per hour I guess that why I prefer to buy American no more nissans for me I have installed thousands on new trucks and replaced several of my dodge vans never took 4 hours read more

I went in for service on my 2013 Nissan NV2500 van. I had to book the appointment 1-1/2 weeks out due to their schedule. The side door on my van would not open. I called the day before to confirm if they felt that would have the parts to repair (I understand that this is hard to answer without a diagnosis, but I didn't want to have to make multiple 1+ hour trips to the dealership waiting for parts) I spent 2 hours at the dealership and over $100 to have them tell me the door wouldn't open (I already knew this) and that it would be over $1,000 in parts and labor to have it fixed. Having the side door working is important to my business, and they didn't try to do anything other than tell me that they would replace the main door actuator. The people I dealt with at Ft. Wayne Nissan were not rude, but every time I tried to discuss the situation they were confrontational and not helpful...they treated me like I was on trial. I drove to the Nissan dealer in Toledo, Ohio for a second opinion. They were able get the door working again within 5 minutes, and explained clearly what caused the problem. Similar diagnosis as Ft. Wayne but done in a much friendlier and professional manner. They got the door working, and while they said I may have to replace the actuator in the future, they got the door working which gave me time to review my options and plan ahead. They were understanding and sympathetic to my situation. I will drive the extra distance in the future to go to the Toledo, Ohio Nissan dealer. read more

They got me into the exact truck I wanted within the payments I wanted as well. Everyone was friendly and the process was really easy.

If I could give less than one star, I would. I took my qx56 into them to have them check out the "shaking." I knew I had some issues I had to work out but I wanted to start with the most important and then fix them one by one. When I dropped of my Infiniti QX56 to have the drive shaft replaced, my speedometer was working. I know this because I drove my vehicle in every day and never had an issue with it. When I picked up my vehicle, my exhaust was hanging down. When I asked the nice gentleman at the front desk, he said it was like that when I drove it in. I back my suv into my driveway and my husband works on vehicles for a living, one of us would have noticed this. The nice man drove it over to the technician who told him it was rusted and broke when they put it on the lift. Fine. Why didn't I get that story or a phone call letting me know? When I went to drive away, I noticed the speedometer not working properly. It is not uncommon to have the speedometer not working after replacing a drive shaft. Something was not hooked up correctly. When my husband called in to let them know, they told us we needed a new instrument cluster. We did need a new one, but our speedometer was working. I reached out to Shane Householder on May 2 and asked for a refund of $160.32. That is what I had to pay after warranty. No reply. I send the same email again on May 6th. He replied that he needed one day to look into the matter. On may 21st, I asked if he had any questions for me. He then replied the same day that he "had overlooked my name in his calendar" and would ask corporate for a "goodwill adjustment." I reached out the bbb in June because I had heard nothing back. He sent a letter saying "Infiniti is not willing to refund any money for service work performed" because he asked his technician about it on June 17. A month and a half later. Just disappointing. I usually try to leave good reviews, but I will be sharing this with all my social media friends. This is unacceptable and it was such and easy fix. read more

BUYER BEWARE!!!!!!! My Infiniti Q50S was under the factory powertrain warranty and it was a certified used car on top of that. Brought it in because I heard a noise, they tell me I need a new engine?!?! It only had 55,000 miles on it! All services were done on schedule and at Fort Wayne Infiniti. And then tell me that it's not covered because of aftermarket parts. It had a Stillen exhaust which was on the car already when I bought it from them and they certified the car with that exhaust, but then try to blame me. Horrible customer service!!! You tell your customer they need a new engine and it's not covered at no fault of the customer...and are very rude to the customer. Instead of reassuring me that it is covered under warranty...they keep you in limbo. Infiniti USA was just as bad. Infiniti is not a luxury brand. Get a BMW, Acura, Lexus...do not get an Infiniti. They kept me in limbo for almost 3 weeks going back and forth on something that should be clearly covered under factory warranty. They act like a sleazy used car lot....stay far away! If it would let you give negative star ratings, I would give a negative 100 stars! One star rating is too good for this sleazy used car lot. read more

Bought a new 2004 Altima and had no problems. Recently took in for tire rotation and mechanic (at another business ) showed me huge rust underneath almost going through floorboard. I only have 43,000 miles on it and has been stored in garage. Nissan refused to even look at or discuss since warranty expired. Went online and saw many lawsuits about this problem. Shame on you, Nissan, and not just this particular store, for not taking care of the problem. Superior service is one of the keys to repeat customers. I will never buy another Nissan and I plan on telling everyone I know the same. read more