Here Is a letter that I wrote to the ownership of this place. I have yet to hear back from them. I…read moreguess they dont care. It used to be five stars but if I could give them ZERO stars I would I was taught by my mother when I was a child that if you really want to get your point across with a business, you do not make a phone call or send an email, or even write a review about them on their webpage, you send a well written letter because it hits harder and it shows seriousness about the issues at hand. We have been back from our annual summer vacation at The Biscayne for a few weeks now and I have been thinking about how I would write this or if it is even worth my time writing this. All this time I kept hearing my late mothers voice in my ear telling me I must do it. Me and my fiancée Tina have been coming to The Biscayne now for the past 11 years. Before that she would come with her family every year well over 20 plus years. Over those years they had became very close with the ownership there. The problems started when we checked in. We had 2 rooms reserved. When we arrived only one of the 2 rooms were ready. We got checked in and we were told that we would be called when the second room was ready. So, we unpacked the car and put everything into the available room. This was at approximately 1pm. We then decided to go to lunch. We got back to the Biscayne at approximately 3pm and still no phone call. Tina's sister arrived with her family at approximately 330pm and they got their room. At 4pm myself and Tina walked down to the office and inquired about the second room. Pretty much to make a long story short they forgot to call us and made up some excuse. Strike 1, We were given the keys to the room and proceeded up to the room. As we walked it the room was nice. We immediately noticed there was no air conditioner in the bedroom and it was very uncomfortable. The only air conditioner was located between the bathroom and the kitchenette. Me and Tina both looked at each other and said "this is not going to work" We both went back down to the office and addressed the issue. We both got looked at as if they had no comprehension of what we were talking about. Tina explained that she is in menopause and she could not sleep in a room with no air conditioning and if we could possibly have our room changed. I guess that was not an option. We were then offered a fan for the room as if that would really help when the temps were over 90 the whole time we were there. Tina then stated to the staff at the desk if they could call Patrick to see if he could try to resolve the problem because if not we would just go home then she began crying. Patrick arrived and Tina explained the problem this is now after 5pm we went back up to the room and Tina showed him the issue and stated some ways that could fix the issue. The response she got from Patrick was "well when you booked I told you this and that" Tina's reply was "you didn't tell me there was no air conditioner in the room" Patrick now visibly getting annoyed relies back to us "it's almost 6pm what do you want me to do now" Strike 2. The answer that should have been given was "Tina, John I'm on it" Ultimately Patrick got a portable air conditioner and had the maintenance person install it. We both thanked him and told him we were sorry that he had to come in and handle this for us. He was very understandable so for that we thank him so much. Now Strike 3 occurred on the afternoon of July 30th. Myself, Tina, her daughter, her niece and her niece's boyfriend were all by the pool along with numerous other guests. Because there were no umbrellas and it was approximately 95 degrees out I grabbed one of the potted plants and stuck our beach umbrella in it. Many staff members and guests noted that it was a great idea since there are not enough umbrellas. Patrick's father was doing his rounds and saw my umbrella idea. He immediately started screaming at us "You stuck an umbrella in a live plant, take that out" "you're going to kill that plant how dare you move it". He was literally screaming at us in front of everyone by the pool. We have never been so embarrassed in all our lives and you could tell that the other guests were very surprised on how he treated us. I then tried to explain to him that I only did it because it was blazing hot and we needed some relief from the sun and the only 3 umbrellas at the pool were being used by other guests. The way he was screaming was uncalled for and VERY UNPROFESSIONAL! He then went on "How we were told the day before about doing it" I replied "it was not us, we were at the beach until 5pm" He then scolded me to put the plant back to where it was which I did without any argument or hesitation. I suggested to him maybe to get more umbrellas because obviously 3 are not enough. Ran out of room but you get the picture

My boyfriend booked a room last month for this week/weekend. Neither of us had been here before…read more It was such a well maintained property and our room was spotless clean! The room was a decent size too with two bedrooms, a dining table that seated six and a pull out sofa. They are located in the block with the beach so it was a short walk to the beach. And they have TWO heated pools! Staff was friendly and accommodating. Any other guests we crossed paths with were friendly too! We are looking forward to possibly staying there everything summer for a year after our stay this week!

BE AWARE!!! **A…read moreplace where my family, friends and i have stayed for the past 3 years!! My friend always used to book with Angie in prior years. But this year, they decided to stay somewhere else. So we decided we wanted to stay at their place again. So I had to book it. When I called the heart of Wildwood motel to make a reservation i spoke with the owner Rakesch. We told him the dates we were planning to come and booked everything through him! When he asked us for a deposit we requested if we could zelle him the money and he said that was fine. So the reservation was book and i recieved an email conformation and everything was completed and set for our trip in August. The next day comes and I received a phone call from Angie (who is the owner as well) as soon as she heard my voice she seemed very irate and started questioning me about who I was, how do I know Rackesch, why I booked for 4 days and why he gave me a discount. She came off very aggressive, hostile and had a MAJOR attitude on the phone. She didn't even give me chance to explain myself and who I was. She then proceeded to ask me questions about my reservation and how I can't zelle my money for the deposit because her and her husband and her are divorced and how he is not a nice man and that he will take my money and pocket it. She also then started bashing him about how hes ruining the business they have together and that she divorced him for many reasons as I could tell. ** When I picked up the phone call from Angie I was at work and just so happen to be on my lunch break and I was able to have a phone conversation. I was in front of my co-worker, and he heard the whole conversation and could not believe that a owner was talking to a customer like that about her family issues, her divore and her trying to find out information as if it was my fault. And how she called frantically thinking that I was doing something wrong. When I wasn't doing anything wrong, I just booked a reservation with him. First off, I had NO IDEA they were divorced and quite frankly I really dont care because its none of my business. They BOTH are running their business TOGETHER and from what she was accusing me about was VERY UNPROFESSIONAL AND DISGUSTING it made me feel VERY uncomfortable. I guess when she heard a females voice she automatically assumed I may have interest in her ex- husband and that he was giving me a deal to stay which wasn't even the case everyone who mails a check gets the 10% discount offered!! I told her that my family and I booked a trip and that we would be staying there. We have booked our vacations with them for the last 3 years. And since my friend didn't book it, and I did as soon as I told her, who my friend was, she was very apologetic and said, i'm so sorry I was unprofessional and questioning you about all these things. She demanded me to pay with a check for our deposit so i did and then asked for my credit card information to hold our reservation and I booked the trip with her to confirm it. When I got off the phone she called me another 2 times and didnt realize it was me again. Once we ended the call I wrote the check immediately and mailed it to her for the deposit. I asked for Angie to call me when she received the check. She didnt call and just sent me an invoice via email when she got the check and I then I called because the money for the deposit was still in my account. When I called again, she had an attitude and I was very thrown off and I asked her why the check wasn't deposited yet she said she misplaced the check and she couldn't find it. I asked her where the check was and she said, I must have lost it in the paperwork (not what I wanted to hear)..... I was very thrown off and extremely upset that she lost my check knowing it was posted and could of been cashed by whoever at this point. Angies response back was to call my bank and cancel the check. I told her to try to find my check that she misplaced and I would call back the next day to see if she found it. I called back the next day and another girl who works there picked up and said Angie wasn't at work yet to call back in an hour. So, I did, and when I called back again, she had another attitude. I asked if she found the check, she said, no. And she got very angry and said to call my bank and cancel the check. Like, she told me the day before. During the conversation she got even more angry and started yelling and being disrespectful and she responded to me and said, "don't you ever make a mistake in life?" And I told her nicely that this has nothing to do with a lost check! I said I just dont get it and how she could be so careless with someone's money when she owns a business! ( I did call my bank to cancel the check and it was a $30 fee to do so....so im not paying that fee because of her stupidity) after she said that to me, I said, I'm sorry you feel like that. Can I pay by credit card or send you another check? And her response was, I'm

This motel is exactly what you would expect from any motel in Wildwood. It is clean. Staff was…read morenice. It had an older vibe. One building is right at the boardwalk and the other building is across the street. They also have small apartments for families.

We always stay in the Crest but the property we've always stayed at has gotten extremely expensive…read morefor rooms that really haven't been updated other than flooring. Needing only one night I tried to book something we could walk to dining. Arrived about 1:30 to see if we could check in early, we could. The front desk lady was funny and personable. She was efficient with check in/checkout rules, hotel features. All rooms are keyless. Upon entering the room has been fully updated, bright, clean but on the small side. The pool busy but the noise couldn't be heard in our room. Kitchenette had a stainless steel fridge and a four burner gas stove. Everything you need to prepare a meal. Plenty of towels in the bathroom. Air conditioner worked a little to well in our room, it was freezing. Two pool showers, one pubic pool restroom, small designated smoking area, ice machine that actually works. WI-FI signal strong with no issues. Start of the boardwalk across the street. This motel was awesome and I actually think I like it better than our normal place. Two things I'd change. The parking. Finding a spot to fit our small SUV was challenging, only three available with two having poles making them even smaller than the other. The walk to the beach.

LOVED staying here! Upon arrival, the front desk was kind and helpful. She went over everything in…read moregreat detail. Throughout our stay, everyone on staff was super nice. The pool area was awesome and kept clean. There are several chairs and three large tables with umbrellas to use. My only suggestion is some tables in between the lounge chairs to set things on. My kids loved that there were pool toys already there. Our room was newly renovated and clean. There was a small kitchen, which was fully stocked with everything you might need to cook a meal. They came and tidied up our room each day with fresh towels. Truly enjoyed staying here and would come back. Highly recommend!

Positives:hotel is conveniently located at the north end of the boardwalk, near beach. Has…read morerefrigerator,microwave,safe. Negatives:Small room(oceanview king),actually was facing mostly a staircase. Bath not updated. Beds are very firm(some may like this). Air conditioner rusted/falling apart/smelled like burning when on auto and noisy. Walls are very thin and unfortunately if you have inconsiderate folks near you, it sounds like they are in your room whether on sides or above room. Kids walk in your room if you don't immediately lock door. People can gather right outside your door talking so loud it sounds like a noisy bar in your room. Folks who were 6" outside our door for more than 30 minutes )and our door had do not disturb/resting sign on), did not leave after opening door to show them we were inside.When I asked front desk if there was anything they could do (like ask folks to at least gather outside their own room/or move to more open public spaces, she told me just leave room and "go enjoy yourself", that I was "being difficult" by just asking for some common sense considerate behavior.After I then commented that I guess it doesn't matter how much noise I make:She did finally say she would send someone up to disperse crowd. Ceiling tiles have water stains. Had leftover half used hotel hair conditioner bottle in bath. Doormat on inside room is filthy and stained. Parking spaces VERY narrow. Expect dings in your vehicle. You could have a nice stay, but better hope you have 1) more considerate bunch of folks staying when you do 2) Don't mind cramped room.3) Don't get room with deteriorated toilet seat/AC/doormat/walls,4) Have beat up or really tiny car PS bring earplugs if you want to sleep

If you're looking for a place close to the beach and the boardwalk in Wildwood/North Wildwood, this…read moreis the place. Affordable, clean and friendly....you're just not going to find a better place for location and comfort! Have stayed multiple times and always had a very good experience. Parking can be a bit tight, but we never had to move the car after arriving because everything else is so close. Room had a. Ice living room with a pullout couch bed. Small kitchenette with fridge and a full bath. The bedroom in the back had two queen sized beds that had plenty of room around them. Awake to the most amazing sunset views on the sun deck, enjoy the ocean views for the rest of the day, then hit the boardwalk (which starts right in front of the hotel). I prefer the 4th floor rooms for a better ocean view. We didn't use the pool much due to the ocean being so close, but it was clean and always had room to enjoy!

We loved the Windward motel so glad it's being rebuilt we made some great memories there and Pat…read moreand Will were great hosts.

Clean, family friendly motel. We have been going there for years. The owners are wonderful. Free…read morecoffee and donuts every morning for breakfast.

We have stayed at many wildwood motels and none have been as good as this motel. The staff is…read morefriendly and always ready to help. The rooms are clean with some partial upgrades. The pool was clean and fun. And you can't beat the location. For the cheapest motel I could find with only two months notice, this was a steal and we will be back next summer. My only issue is the beds are not comfortable. Bring a mattress pad if you need better support. The AC is powerful and new but its loud, even with the fan on low, consider it some nice white noise to sleep to

My family and I stayed here for my son's USCG graduation. It was a great experience. The rooms are…read moreclean. The furniture and floors are new, along with the appliances. The pool is very clean and there are pretty flowers everywhere. They have grills for the guest to use. It is very close to the beach and boardwalk. Very family friendly.

We stayed here last year and loved the old owner, Mark. But since the management was replaced, they…read morehave slacked on cleaning and making the place nicer. I also feel like they need to replace the stairs because every dog is scared to walk up them with the spaces in between.

I would give zero stars if i could. Left over 70 paying customers with no where to stay and no way…read moreto get home a day early. This is truly not how you run a business. All guests were calm and followed all rules. Just disgraceful. Do not stay here if you want to enjoy yourself and have a relaxing vacation. You will be stressed and left to get a $300 uber.

Our bed had Bed Bugs!! We stayed in August 2025…read morePlease consider this before booking I am bitten all over my body, saw one actually under the pillow and had to isolate all of our clothes before entering my house upon return. What a nightmare

It's amazing the owner Kathy is nice pool is refreshing and the rooms look like a basic hotel roomread more