If youve ever gotten your nails done properly this isnt the place to go. My wife got her nails done here and several of the acrylic nails that the technicians put on were crooked. She proceeded to tell the technician. The technician then sanded them down to fix her mistake. By this time she had been sitting down for 2 hours. I requested to speak with the manager who would not tell me his real name, after sometime of badgering he refused to tell me it unless I paid. Apparently its "B. Quang Thai" Howevere, I had to badger him for his real name which he said was "Branden". Then he started yelling me saying I was looking for an excuse not to pay. To which I said I will pay. He refused and said he would remove the acrylic nails from my fingers which would have been very painful. Talk about a Sadist. End of my wifes nails look like a child played arts and crafts with glitter and a hot glue gun. They look messy and an utter waste of time and money. Dont go here unless you just want tachy looking nails in a single color. read more

*Before you even read my review, go look at how the owner/manager responds to people who have issues at the salon. Wish I had read that before I went in. So rude! Very unprofessional arguing with people publicly.* I went out in a limb and came with a friend here instead of going to my usual spot. I specifically signed in and asked for 2 pedis, explaining how we wanted to sit near each other. While my tech gladly tried doing what I had asked, the lady at the front was yelling that we were going to sit separate. Luckily our techs got us next to each other (there was plenty of seating.) I was sad to see that they had sharpied out some inclusions on their pedicure menu. The classic no longer included what you'd think a basic pedi should. Thus, I had to upgrade to a more expensive selection, a $15 upcharge. This selection was to include a better massage, include hot stones and an exfoliant. I also paid $10-$15 more for gel. I was so disappointed when my high end "massage" ended up lasting less that 2 minutes, including the exfoliant and stones. Normal pedicures give you at the very least a 5 minute massage. I also noticed afterward that my tech only put one thin coat of gel so it was more like regular polish and began chipping right away. I was very unimpressed with the service... what made it worse was the crazy expensive price. I would not recommend. Also, if you do go, take a fan. Not sure if their air wasn't working or what, but they only had two plug in fans towards the back of the establishment. I was in one of the first chairs and was sweating up a storm. Not exactly my idea of a relaxing pedicure. read more

I came in to get my nails done with my daughter. My daughter wanted gel and a little diamond in one of her nails. The lady that was taking care of her grabbed her by her arm and pulled her up to take her to someone else. I told her don't grab her like that and she denied grabbing her like that when I clearly saw it. Never again. The fact that they get mad because of a little rim stone, fucking ridiculous. read more

Great Service and clean, they really take your time to make you feel comfortable and enjoy your service . Love the complementary wine!

EDIT: Kelly called and made the situation right for me and thats truly all I wanted. Changing my review to reflect my satisfaction with the service I received just a short hour after I left. I am going to start off saying that I love Fountain Nail Bar - usually. I frequent the shop and have had a fabulous experience with most nail techs. Until today. What's more disappointing is how it was handled. Today I saw Andy for a pedicure and sns dip. This is my usual and I spend $80-$120 each time I come in to do this. Today I wanted a classic pedicure but I have gotten several higher priced pedicures in the past. I had a 15 min pedicure. 15 MINUTES. 20 if you include the time to put the gel polish on. I had no exfoliating done and no massaging. When I told the front desk that I didn't have exfoliating they said it's not included. Well it's listed in your menu so I suggest you update that or honor for your customers. I was out of there in less than 1 hour from start to finish. I would appreciate this if I was in a hurry but I am always in there for about an hour and a half to hour forty five every single time. Again, I'm not new to this salon. The exfoliating pad they used was one quick swipe on my feet and done. I just paid $45 for this pedicure and it was 20 min?! I am a busy working mom and this is me time and today I was just boiling the whole time. When I continually told the front how horrible it was and how I frequent the salon they basically just brushed me off and checked in everyone else that was walking in. Nail salons are a dime a dozen and I choose to come to your place of business - you should take feedback more seriously for someone that comes in pretty much monthly. I was also charged for a manicure when I didnt receive one, when I questioned it, it was switched to a gel take off (which was about 4 nails) so fine whatever, but I really felt nickel and dimed today for really poor service. I HIGHLY suggest you skip the services if it's with Andy. I have never once in my life left no tip but because of how poorly this was handled I opted out on the tip because it truly wasn't earned today. I always tip 20% and I feel bad I couldn't do that today. Hopefully someone takes this feedback seriously because the front desk sure didn't. Terrible pedicure and terrible customer service today. read more

$45 for a powder (dip) color change. Over priced and the guy spent more time fixing his lights than he did doing my nails.

Terrible work. They guy I got was rude, he cut me multiple times, my nails are uneven and bumpy. Way longer than what I asked for too. When I told him they're bumpy, he redid ONE nail by filing it in one spot and painting over it. On top of that he charged me $60 for a full set when it says 39+ . I got a full set, no extras. He took forever and my nails look horrible. Don't go here. read more

If you read and understood the review you could have saved your time and phone call. This argumentative and very public stance you're adhering to isn't doing much for your social profile. Don't toss your poor decision making in my direction. Just accept the situation for what it is and move on. I can't be sure how many people will actually read this review, but I definitely don't recommend your location for services of any kind. read more

Terrible service!! Had an appointment with Mel, first she texted she was running15 minutes late. Finally she got there and her vibe was so rude and unprofessional not friendly or welcoming at all. Started my nails then got up to go somewhere finally came back started ONE nail then proceeded to get on her phone for about 10 minutes without saying a word. It was very annoying and frustrating sitting there watching her on her phone with her saying nothing not even apoligizing or explaining. I finally got up and left with one nail barely started because I dont have time to sit there and watch someone blantanly ignore me during a service. Would never go back nor recommend her to anyone read more

I was 20 percent off because of the pre existing coupon. Not because you saw and remedied that did wrong. "Brandon Thai" said I was just trying to not pay for my items. But I had no idea a gel pedi and full set would be $180. It should have been 60 for a nice pedi for the nice pedi I chose from the menu which wasn't worth the price and $45 for the nails. They tacked on 5 dollars for a coffin shape, 25 for pushing cuticles back, extra for matte nail, etc. until the total reached 180. Using the coupon it went down to 120 but that's just because that's their current promo. 120 is fair if the nails look like they said they would. I presented two photos, one easier and one harder. I said I'd be fine with the easier one if she can't do the harder one. She said she could do the Geode harder nail but even as she was doing it I was asking for it to look more like the pictures. She got frustrated and said that it was the best she could do. I still told the manager and he was just rude. He said he'd take them off so I didn't have to pay for them but I'd already been there 3 hours and I had to go so he rudely said I just didn't want to pay. It was mean. I got no discount or apology for their rudeness and ugly designs. read more

Worst Nail Bar in El Paso. First off all the quality of their material sucks. I've lost two nails in just 4 days. When I went back in to try and fix it they told me they were closed when it was only 7:30. The manager is rude. I've dealt with her at a different nail salon and honestly it's never been a pleasant experience with her. Don't waste your money on poor quality work. read more

The place is beautiful and looks clean but I was very disappointed with the service and the outcome of my nails. I went in with one hand already done because I was a nail model at my school so I wanted to keep the shape but just add acrylic on the other hand. I paid $47 just for one hand and not even the shape I had wanted. Sad but oh well. read more

I came in to get fake nails removed and have a manicure of my natural nails and hopefully get one fixed that had broken halfway down the nail over my nailbed. I kept telling the tech while she was filing my nails that it hurt, only to discover afterwards she had actually taken the skin off my fingertips to the point where it hurts to touch anything. Not only that but the nail lamps she kept making me put my hands in burned my hands! And the broken nail? She put a light layer of some type of nail polish glue on it and it broke again a couple hours after I left the salon. All my nails are uneven lengths, she missed spots painting them and my nail has ripped even more all for $50. I'm never going back here again. read more

Fountain Nail Bar - Nail Salons Near Me - El Paso, Texas

I typically love this place however whoever scheduled my daughters appointment for today at 9:45 should be trained further in scheduling or Diana should not take a client when she knows she has an appointment pending ??? 9:45 appointment-- waiting 45 minutes?!?!! Not OK read more

i went in for a fill and my nail tech began to file my pinky nail for too long and broke into my nail splitting it in half (i didn't notice until a month later being that my acrylics were on top of it) which resulted in me pulling my hand away because it hurt so bad. he didn't even acknowledge what had happened, he said absolutely NOTHING, he just sat there and stared at the desk. when i gave my hand back he just continued on with my fills. it was a bit sore after which i felt was normal and i really didn't think anything of the incident until later that evening i noticed a black spot began to form underneath my acrylics and was barely peeking out. i figured it was from when he filed too deep. personally i have never had any trouble until this incident and i didn't understand the severity of it until i removed my acrylics this month. my nail growth has slowed and my nail up until the breakage is dead and possibly infected. it doesn't hurt like it used to but my nail has a hole in it and is breaking. i kick myself for not saying anything to the manager or the tech when he didn't even apologize for drilling too far or even acknowledge what happened. read more

Fountain Nail Bar - this is the hole - Nail Salons Near Me - El Paso, Texas

First time getting a pedicure outside of Oregon. Was driving by and saw this place, so here I am. Currently only half way done and my feet are singing with immense joy. I went with the the jelly pedicure and added the paraffin wax. The price is a little more than I'm used to paying, but well worth it. If I'm ever back in El Paso I shall return. read more

Got us in the next day, then got us in early. Great job, got pedicure and manicure. It was very clean.

Not so great. Was here in El Paso traveling for work and decided to stop In and get a pedicure. The staff was borderline friendly but the job on my toes was awful. The gel looked clumpy and messy and when you have a bad polish job especially with gel, it ruins the entire experience. The most important thing to me with a mani or pedi is a neat polish job. I'm always scared to try new places and this confirms why. Sorry Fountain Nail Bar but a thumbs down from me read more

AVOID THIS PLACE!!! Nice looking facility however, after making an appointment and waiting for over 30 minutes no one was attending to us or keeping our scheduled reservation. We were able to wait in the massage chairs but the staff was overwhelmed understaffed and incredibly rude. Do not recommend anyone coming here. Lots of better places to go in the El Paso area. We eventually left as well and did NOT get our pedicure as our relaxation mood was completely ruined. Zero stars. read more

I just don't think seventy dollars for nails that don't look good is worth it. My nails are lumpy, striped in the sun too because I asked for gel polish instead of gel powder. The tech said she'd give me a discount but really she was just adding unnecessary charges and trying to make me feel better by saying it was a discount. I do not tip at this place because I know they get their big cut anyway. I asked for coffin and was charged $10 for coffin and my nails are very square. I feel cheated. I only asked for gel polish because she initially wanted to charge me $75. I understand inflation but I do not understand bad work when the salon was empty. Train your techs better please. We are not your practice. You should already know what you are doing. These are my graduation nails. I should go back and have them fixed but I have bad anxiety. read more

Where do I start to begin The pedicure set up was terrible the towels look like they haven't been washed or cleaned out in years and it felt like hannah the woman doing my pedicure was rushing through it because she would do one process on one foot and not the other then she used the cheese grater looking thing on my heels and was so rough with it she cut me , now i went in for a full set in the exact design my friend got the day before just a different color they charged my friend $65 but we're trying to charge me $81??? how does that make sense, so i said no thank you just a manicure will do to which I believe Yasmín was her name began rushing through it clearly upset at the fact I did not want a full set and let me tell you my manicure was HORRIBLE and i was still charged $30 for it!! it has been two days and my nails are peeled off and completely breaking because they had my fingers sitting in a bowl of acetone for over an hour!!! Definitely do not recommend this is the second bad experience i've had here will not be going back just horrible horrible service and rude employees so disappointing that a place like this even gets customers read more

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While the lady who did my nails was nice, we barley spoke, the prices are way too high for basically nothing, I wanted to love this place but I should have stayed with my normal place which I love. I asked the lady if she could do a certain nail she said no so I went as simple as you could get. They charged $69 for a new set, they charge for literally everything length and shape which I can understand if my nails were long but they aren't, I can easily ball a fist still and the shape I've never been charged for short coffin style nails before. They charged me same price for what my normal salon does when I do more exotic nails with actual length. I'm so disappointed. The length isn't even what I asked for, my friend went with me also, they asked if she wanted a "manicure" on top of her fill and she said yes, their "manicure" consist of ONLY a cuticle trim? $10 extra for 30 seconds of "work". Most places at least massage your hands for a few mins to make it feel worth it.. Also my thumb nail isn't even fully covered. I'm posting pictures of the nails they did along with prices. The set I got done is plain white nothing else and I'm posting pictures of what I got done at my normal salon at the SAME price for comparison!! If you want to treat yourself and be happy with it I'd stay away from this place. Go to FOREVER nail spa behind Buffalo Wild Wings. You'll be much happier! read more

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Professional staff. Availability was great. Got a gel pedicure and couldn't have been happier with the service. A little pricey for the service but definitely worth it. read more

Definitely not my favorite. Nice and clean inside and they serve beverages but the actual product (nails) was subpar. The girl didn't even have me wash my hands after filing and buffer so there are little tiny bumps under my polish. I've had lots of gel manicures, I've NEVER not had the rinse my hands. Very odd. Plus my manicurist was crying the whole appointment. I have no idea why but she was obviously very distracted and rushed. I felt bad for her but at the same time the manager was there watching her and didn't do anything about it. I wouldn't go back...just a weird vibe in there. read more

While my results were good, I didn't like that they used the electric buffer on my nails (it leaves a ridge when they grow out) and I felt pressured to upgrade my mani (to a full set) and pedi which I declined. read more

Wonderful experience! Highly recommend to everyone I know, just wish I had tried this place out sooner!

Beautiful luxurious salon, with great customer service. John did a great job on my nails. Employees are always so nice and attentive. Really nice environment! read more

I've been here before and have gotten my nails done with designs for at least $65. Today I go in, I was almost charged $100 for a basic French tip. This place is literally the worst and over charges so much. Highly recommend going with those girls that book appointments through instagram. They will give you professional drawings and rhinestones on your nail for $75. Don't be like me and get your nails done there to not even get what you wanted in the first place. Never again read more

This was the WORST pedicure I've ever received. The cut and color were so terrible, once I got home I had to remove the polish and redo the cut. The nail technician also failed to cut a hangnail, so now my toe is in terrible pain. Absolute worst, would never recommend this location. read more

Get service, nails, relaxing, and clean. You get free beverages, alcoholic and non alcohols. Hardly ever wait.

Heaven nails was closed so I decided to get my nails here. Ivy assisted me and she kept getting very distracted and yelling constantly. The nails were okay. read more

I'm so disappointed, I kept hearing that this place was amazing and I've been on the hunt for a great nail place here in El Paso. This isn't it. While the inside looks beautiful and is super clean the service sucks. We both got a pedicure done, first the water was a little cold so I mentioned that. The guy got sort of defensive and made it extremely hot. I tried telling him now that it was too hot but didn't listen. I also got some gel polish on my toes and they look horrible. For the price I would've export to look great. Definitely won't be coming back. read more

Not sure the price is suitable for where I'm from. But the service is fuc...ing awesome. To bad my nail tech, I prefer, is gone for 6 weeks but when she does my pedi it feels like she been knowing me for years. I recommend Kate at this spot for men who want that good feeling. read more

Tech was sweet but service was subpar. 10 minutes into my pedi, I asked for a drink... let's just say, I'm still waiting for the drink seriously over priced. My nails are crooked even after she attempted "fix" it. Never again! read more

This place was lacking everything from sterilization, quality of service, to poor customer service. On the 13th I had a pedicure and shortly after started having pain in my toenail bed. A day later it had become evident that the nail was infected as it had pus coming from the wound. I tried to treat it on my own with epsom salt baths and neosporon bandages. Until I noticed granulation tissue, at which point I called my Doctor. I am now being treated for Staph. I tried calling but the manager had no desire to speak with me, instead she left the conversations between me and the front desk girl who had to play the awful middle man. I was offered NO apology from management but instead offered a 20% off next service. Clearly I will not repeat service at this location. In which case they offered 30% off next service. Instead they keep focusing on the fact the pedicure was "2 weeks ago". Tomorrow will mark 2 weeks, so that is irrelevant. The pictures I am posting are from my dr having to remove my polish to ensure the infection had not gone into my nail. read more

Fountain Nail Bar - Granulation tissue from ingrown toenail and infection. - Nail Salons Near Me - El Paso, Texas

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This place sucks!! Stay away! They do not have any customer service skills and they absolutely don't care or listen. Went in for a gel manicure and it was literally applying polish!! They didn't massage or even oil your cuticles. The polish is applied really crappy and thick and all my nails have bubbles and lumps. Terrible work.. seriously they give these types of places a bad reputation because they do shoddy work!! I have been here several times and it gets worse and worse... no more! Trust the majority of the reviews and find somewhere else to go. They really have terrible skills in every way!!! read more

Did a walk in and they took me right away . Loved the way my nails came out in the end.

Clean friendly place. Paid for a Spa Pedicure with aroma therapy. Was disappointed with the hot stone massage and foot massage. Massage was very short with no massage on the bottom of my feet and hot stones were passed over legs only a couple times. Nail technician was super friendly and did a great job on nails, but I don't think the extra money was worth the massage. read more

Very pricey for mediocre service. I made an appointment through Facebook so that was easy enough. The staff not so friendly and they care more about hanging out and talking than getting the job done and paying attention to the customers. A lot of the women there are in their early 20's so lots of gossip I guess. Chloe did my nails and while they look nice she seemed bothered the entire time. I tried to be friendly and make small talk so it wasn't so awkward and quiet and she didn't seem to like that. At one point she even pulled her cell phone out while doing my nails and made a phone call. If you are going to charge such high prices you might want to make sure your customer service skills are up to par. I paid $107 for a pedicure and full set! I think If you're going to charge $45 for a full set it should at least include a basic manicure, all she did was push my cuticles back. The menu had a sign on it that said they have to charge $2 extra for services due to COVID-19. Also they claim you receive a complimentary beverage while there and I was never offered anything. I think the reason they get away with everything is because there's no other place in El Paso that looks as nice as there. When I lived in Hawaii I didn't even pay that much for nail services. read more

Fountain Nail Bar - Kind of ridiculous. I should have just gave her the $5 cash in my wallet as a tip. - Nail Salons Near Me - El Paso, Texas

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I have been here a few times and sometimes my service is good and sometimes it's so-so, however my last trip here this morning will be the last time I ever visit Fountain Nail Bar. I had the absolute worst pedicure experience of my life. The nail technician was rough. Every single one of my cuticles was cut and bleeding. I left with my feet killing me. She would roughly move my feet where they needed to be. She put old nail clippings and skin from my cuticles ON TOP OF MY FEET. It was disgusting. She gave me gel polish without asking me what kind of polish I wanted. I spent over $100 and left more stressed than I was when I walked in. There was no relaxation whatsoever. I even talked to the staff at the front desk and was still charged for an unacceptable pedicure service. read more