Today was my first time at Mason Dental after recently relocating to Texas from California and I…read morehad the best experience with Chandra and Dr. Mitchell who both made me feel at ease. I have a fear of the dentist like most people and I recently broke a tooth so I came in today before it got to bad and they were able to save the tooth and crown it which was amazing! The level of professionalism and excellent customer service have been outstanding and I highly recommend Mason Dental. They also have the latest technology and are able to make crowns onsite which means you can get it done all in a few hours. Remember the hardest part is getting in the chair, once you are here at Mason Dental they will take care of the rest!

Be very cautious - all about money, not the patient…read more I visited Mason Dental for a new patient exam after calling ahead and confirming that my insurance will most likely be covered. I was told that insurance would be verified and that they would submit everything for a coverage estimate prior to treatment. After my exam and X-rays, I was informed that I had periodontal disease and would need scaling and root planing. I was also told I had approximately nine cavities and was strongly encouraged to proceed with laser treatment that was not covered by insurance. At no point did I feel I was given clear, conservative options or a breakdown of urgency versus elective procedures. The initial visit resulted in a $200 charge, and I was quoted approximately $800 for the recommended deep cleaning. Because the diagnosis felt significant, I sought a second opinion as I've never had periodontal issues and receive regular cleanings (I worked in the dental industry for years). At another dental office, I was told that I do not have periodontal disease and do not need scaling and root planning cleanings. Their review of my X-rays showed no signs supporting that diagnosis, aside from two isolated pockets near areas where my wisdom teeth had previously been extracted. Then was informed I have two areas on my molars that needed very small fillings on the occlusal areas. They were shocked my Mason Dentals treatment plan! Based on this second opinion, I'm concerned about the difference in diagnoses and the treatment plan I was given. I would recommend getting a second opinion before proceeding with Mason Dental.

Here's a synopsis of my visit:…read more My typical location was near my house in Richardson. They apparently shut it down and changed it to a surgery only facility. Luckily, for me, I work near another location. My appointment was expected to begin at 1 on the dot. I'm very picky. When I choose a time, I expect them to be running on time and to see me at my designated dental time. My compliments -- The lobby is bigger and has a bigger waiting space. I didn't see any of the healthy snacks out but perhaps it is due to COVID-19 and to keep up with the government regulations set in force to keep the contamination down. They are not polishing teeth due to CDC guidelines. That's fine, they will send you home with the polishing and explain exactly how to use it. The goodie bags they give you are now reusable which I like. My dental hygienist cleaned my teeth very well and was very detailed oriented. Because of the virus, the CDC no longer allows them to polish your teeth at the visit. Instead, they will send you home with the polish instead to do at home. No big deal' Complaints -- I checked in and the woman was going to have me fill out the new patient enrollment forms again. I'm thinking in my head -- "I am not a new client and the call center that I did call should have conveyed this." Filling out the paperwork can be time consuming but I am glad they were able to transfer my records over. I'll keep visiting as long as the service remains detailed orientation.

Don't wasn't your time here. Complete joke. No one knows how to do their job. They gave us the run…read morearound for 2.5 hours so we finally left and will go somewhere else. Congrats, you lost 2 customers.

The allonx procedure has been one of the best decisions in my life. I'm so glad I came across Dr…read more Iskandar, he's very knowledgeable and skilled. I look and feel like a million bucks. Highly recommend!

4 years in and I am still so incredibly happy with my smile. I have had no issues at all…read more In maintenance mode all you have to do is keep up with cleaning! No more teeth drama, no more pain and no more people judging me by my teeth. I have only one regret in life: not doing my teeth sooner!

I have a major fear of going to the dentist, however Lewisville Dental made me feel so at ease…read more Everyone is so nice and friendly. Dental assistant, Jas, is very professional and excellent at making the patients feel comfortable. Highly recommend this dentist!

I have been so very blessed to have found my new dentist Natalie Goodman . I am 62 year old coward…read morethat waits until I have no choice but to go to a dentist. Then I found Lewisville Dentist and meet an incredible staff that works along side of Dr.Natalie Goodman . From a former coward of dentist this is the place to go For all your dental work. They are honest, caring, compassionate staff R Knighton 62 reformed coward

I've been a patient for years now. Each and every time I receive a warm greeting. Dr. Patel has a…read moresuperb staff. I TRUST my care to Karen. Not many people can say they actually fall asleep during oral care treatment, but I do. When I leave, my teeth sparkle, my gums feel healthier and I feel better about myself. Even my puppy Joy loves my smile.

I was referred to Root by another Dentist when my implants failed. Dr. Patel took an Xray but did…read morenot look attempt to remove the failed implant because he said he did not have the equipment to remove the failed implant. He did however give me anti biotics and meds for my extreme pay. He did not tell me how bad they were infected , but another Dentist after him did. And that Dentist had them removed. He was friendly and his staff was very nice. But I left in pain and I feel he did minimum for me.

The office manager was horrible to me. They made mistakes and I called them out on the mistakes…read more Instead of an apology, they threatened to cancel my daughter's appointment and call the police. The medical staff that helped my daughter were wonderful, but not worth dealing with the inept front house personnel. Really awful experience for the exorbitant cost!

Should not have allowed myself to be rushed into this procedure. Before agreeing to a bridge…read moreimplant, do your research online - lots of research. The office video of a young woman biting into an apple - don't trust it and don't do it. That phone call from Dr Vickers - mine came at 10pm, maybe later, the night of my surgery. Dr left a message asking how I was doing. Ha! I was not a bit coherent and totally asleep. I doubt I saw the Dr more than 5 minutes total from beginning to the time the office released me - 5 weeks earlier than originally told. Instead of a video about the longevity of an implant, effort could be better spent on after care such as: what kind of problems to be aware of, what to watch for, etc. I thought I was the patient. Instead I had to be a detective trying to decide if post surgical issues were normal, realizing I was charged for services not given, asking for a refund, trying to get a surgical report that might have helped me understand what the surgeon did or didn't do, why I was having problems recovering from the surgery, etc. No questions were adequately addressed on follow-up visits. The surgical report was unreadable and worthless. I get a better report after a flu shot than what this surgical report offered - a bunch of incoherent scribbling. The office has some good employees - use them to transcribe a surgery report. Courtney was a wonderful, helpful tech. Her abilities are impressive. However, on my last visit when the final bridge was going to be measured, Courtney had the day off and a new employee was working with me. Was this a coincidence or calculated? I'll never know, but I am suspicious. The office literature says it is not a corporation. Oh yes it is. The office system works like a big corporation where the process seems to be calculated by an analyst who offers advice on how to grow the business, make more money and work less hours. I'm not making this up. Search the Internet. Honestly, I don't think this Surgeon would like this kind of patient care for his family members.

Be careful! This is a super expensive place just scammers! I was scammed into paying more than I…read moreshould have! We just called to the office but the doctor's assistant is such a shameless liar! My surgery for 1 tooth extraction was on Friday, they charged me more than I should have, charged me extra for deep sleeping anesthesia. The surgery lasted about 30 minutes. At 9:04 am I went into the surgery room with the doctor's assistant (there was a monitor with the time right in front of me). I waited for the doctor until 9:30 am (when dr.Shillingburg came in, I looked at the time on the monitor again). A few minutes later I got an injection from deep sleep . They called to my husband at 10:01am so he could pick me up! I'm 100% sure surgery was about 30 minutes, maybe even less!! But the doctor's assistant lied so much that the surgery lasted 47 minutes! REALLY??? And she said the surgery started at 8:52am! What a shame! Omg ! Check your cameras before lying to a patient who trusted you! At 8:52am, I was still standing at the checkout, sorting out the bill you gave me and trying to add $3,000 for an additional service I didn't need, in addition to $3,313 for one tooth extraction! I asked for it to be removed because the bill was already huge! It was about 6.000$ ! CRAZY ! They are the most expensive in this area, but they turned out to be such scammers! I'm shocked!

Doctor Shillingburg and staff are GREAT! As professional as…read morethey come. Definitely recommend these folks!

If you want to end up in the hospital due to negligence and neglect go here. dr heroon did my…read moresurgery (gum grafting and a tooth extraction). she severed an artery during surgery and attempted to stitch it up to stop the bleeding but didn't care to notify me about the mistake. when my surgery was over the stitch failed leaving me bleeding profusely out of my mouth, i was unable to talk so i was typing my concerns on a notepad on my phone for dr heroon to read. she kept saying everything was normal and to let her know when I'm ready to leave. i was sitting in the chair i had surgery in holding a trashcan, switching the gauze in my mouth every 1-2 minutes due to the amount of blood pouring out. after 20 minutes of the doctor saying i can leave and its fine i finally left since she wouldn't help or tell me what was wrong. on my drive home my mouth was just filling with a pool of blood and i had to pull over and wave someone down to call 911 for me. (the picture of the road was a day later, shows the amount of blood i was losing and that's after only 5 minutes of me being in that spot). dr heroon showed up at the hospital when my dad called and she came in to cauterize it then proceeded to lie about me bleeding in the office and said "he must have taken the stint out in the car and messed with the stitches". throughout the whole process i had 3 more arteries randomly burst, the doctor continued to lie and blame me for her botched surgery, and management showed no care or concern for what i went through. dr heroon also had her contract end which left nobody in the office that was qualified to do the work i paid for. i was abandoned as a patient. my stint broke and the management refused to make me a new one so now my teeth need braces again due to how much they moved. i also requested the work i paid for that hadn't been done to be taken off the loan and the manager said she would take it off but didn't until 2 or 3 months later when i called and found out she didn't do it. i also had permanent stitches holding the artery closed which were in for over a month causing me pain and the manager refused to get me in to have them cut out so i was forced to cut them out myself at home. i paid 6k in work and got screwed and put in the hospital. DO NOT GO HERE, if you do decide to chose this place for dental work i suggest you find a good lawyer.

Dr Fadi gave my mom a beautiful smile! They have an in-house lab to make teeth, which helps reduce…read moresome cost.

I tried several other implant dentists but they always told me I had too much bone loss for this…read moreprocedure. However Dr. Lee performed it and did an excellent job! He was kind, caring and always patient with me even when I was being a perfectionist. His office was spotless and his staff pleasant and friendly. I recommend him very highly.

Excellent staff. Honest pricing. Separate hygienist to do cleaning. Flexible hours. Hope to be a…read morelong time patient.

Absolutely LOVE these guys. I can't say enough good things about 214. They've gone above & beyond…read morefor me. I have an autoimmune disease that can cause some significant dental issues. They have taken the time to learn about it & came up with a plan to treat me going forward that is cost effective & minimally invasive. I'm so grateful because a lot of dentists I have come across in the past didn't know about this condition & didn't know how to treat me. My parents go to them as well & have had the same fantastic experience. Also, how can you ever be sad about going to the dentist when they have two service puppers Franklin & Oscar?!

My son had a cleaning here and said the office was nice and he had a good overall experience. The…read morestaff did not try to oversell services and respect our holistic views on dentistry. We will all be using this dentist in the future.