I have to say I was skeptical about storing here at first due to mixed reviews BUT Michael and his team in the main office have been so accommodating and very kind to me during this particularly difficult move. The building does need some updating to say the least, and while it is unfortunate they are unable to offer the convenience of 24-hour access at this time, I'd still say this place is the best bang for your buck. The website is very staright foward which makes paying your bill nice and easy, even if overdue. All in all I consider myself a satisfied customer and wouldn't shy away from recommending Fontainebleau Self Storage to others. read more

Rented a unit in December for 38.00 paid that amount monthly. Went June 9,26 to pay and the amount doubled. The special during that time didn't say 6 months later fee would double to 69.00. Wanted to check with the manager ,but he was at lunch. Was asked if I wanted him to call and explain I said yes I'm guessing didn't feel the need to call because he didn't. The young man who the manager shouldn't be in that position he not customer friendly and frankly don't give a D&$@. I needed an explanation. I wouldn't recommend Fountainbleau storage to anyone, and I will most definitely find another storage unit. Poor customer service and nasty attitude. read more

This place is a Scam!!! Do Not Rent Here!!! I was informed by the office personal that the customers at Fountainbleau who were not allowed proper access to their storages was not expected to pay until the issue with the Fire department locked down your Hazardous building over 2 months ago due to Code Violations! I visited last week and was told I probably wouldn't have full access until the end of November and you have the nerves to send a bill? So, how in the hell do you expect customers to pay on a storage/storages that they could not access no longer than 10 minutes per your office manager and staff! I was in the process of moving items from 1 storage 1026 to #11 on the bottom floor and my deceased brother items to another storage but was not able to do so because of your 19 minutes restrictions!!!. This is Unacceptable and I will be contacting an Attorney and the news to expose your unfair business practices! Instead of an Apology for the Months of inconvenience, this is what customers was sent Dear @#$&@, We contacted you today regarding your rental of unit 1026, which now has a past due balance of $208.00. Please pay as soon as possible to avoid further charges. Fountainbleau Self Storage 4040 Tulane Ave. New Orleans, LA 70119 (504) 486-2227 www.fountainbleauselfstorage.com Dear ¥€¥€, We contacted you today regarding your rental of unit 0011, which now has a past due balance of $194.00. Please pay as soon as possible to avoid further charges. Fountainbleau Self Storage 4040 Tulane Ave. New Orleans, LA 70119 (504) 486-2227 www.fountainbleauselfstorage.com read more

Fountainbleau Storage - Self Storage Near Me - New Orleans, Louisiana

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This place is a Scam!!! Do Not Rent Here!!! I was informed by the office personal that the customers at Fountainbleau who were not allowed proper access to their storages was not expected to pay until the issue with the Fire department locked down your Hazardous building over 2 months ago due to Code Violations! I visited last week and was told I probably wouldn't have full access until the end of November and you have the nerves to send a bill? So, how in the hell do you expect customers to pay on a storage/storages that they could not access no longer than 10 minutes per your office manager and staff! I was in the process of moving items from 1 storage 1026 to #11 on the bottom floor and my deceased brother items to another storage but was not able to do so because of your 19 minutes restrictions!!!. This is Unacceptable and I will be contacting an Attorney and the news to expose your unfair business practices! Instead of an Apology for the Months of inconvenience, this is what customers was sent Dear Elaine, We contacted you today regarding your rental of unit 1026, which now has a past due balance of $208.00. Please pay as soon as possible to avoid further charges. Fountainbleau Self Storage 4040 Tulane Ave. New Orleans, LA 70119 (504) 486-2227 www.fountainbleauselfstorage.com Dear Elaine, We contacted you today regarding your rental of unit 0011, which now has a past due balance of $194.00. Please pay as soon as possible to avoid further charges. Fountainbleau Self Storage 4040 Tulane Ave. New Orleans, LA 70119 (504) 486-2227 www.fountainbleauselfstorage.com read more

Horrific, Disgusting, Negligent, Unsafe....got locked in building and pulled fire alarm, no one on the property responded, no emergency exit, no way out.... called 911, police and fire came to the rescue, requested a call from corporate, not surprisingly, no one got back to me. Unit reeks of cigarette smoke. Gate is always broken. Shame on this facility and the higher-ups running it! Stay away! read more

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If you're homeless and need somewhere to live for $60 something a month, just rent a unit on the second floor. There's a whole community of people who live in their storage units up there. I've had to ask them to move their bikes/furniture/etc. just to get something from my unit. It's unreal. read more

I made my reservation way in advance for my unit. I called the facility for my reservation and they said all I needed to do was to come and fill out my paperwork. I come to the facility and they are now telling me I never spoke with them and that I don't have a unit at all. This has been incredibly bad service on the corporation and facility. When I tried to make dialogue asking questions the staff became incredibly defensive and rude towards me. How am I deserving of bad customer service when it isn't my fault that your company is really unorganized? All I know is that I planned in advance to have a unit and now I do not know where I am going to store my couch I bought and other belongings. They are currently scrambling to find something and if they try to make me pay anything more than what I confirmed over the phone I will not be doing business here. read more

For the rock & roll storage space experience... Fountainbleau is the place for you if: -you're under 25 and in a metal band looking for a cheap place to practice-- or live (?) -you're under 25 and looking for a boyfriend who is in a metal band -you're looking for a cheap, accessible storage unit that makes you feel like you're in an abandoned motel Guess which category I fall into? So, unload your car in the parking lot to the tunes of chugga-chugga coming from the practice rooms above you, and bring your crap in (they have those flat/hand truck thingies), say hello to the aspiring musicians who will share the elevator up with you, and walk down a deserted, slightly spooky, mothball scented cinder block hallway to your unit. You might pray that you won't get raped. Note: I'm not accusing the aforementioned young metalheads, just saying you might want to come in pairs. The creepiness of it is all part of the Fountainbleau experience. Office staff is also a pleasure to deal with. Just don't be late with your payments if you don't want to see your stuff auctioned off on Storage Wars. read more

I was one of the first in the downstairs outer units I am not going to say that there were no problems there was but they got them fixed very quickly, I was please with that. The ladies and gentlemen working the front desk were very friendly and helpful. George Porter Jr 08/06/2018 read more

RESERVATIONS BEWARE! Made a reservation for a small climate controlled unit. Went in today to claim, and staff member told me there were none available. And not apologetically either. Blamed it on the 'company that takes the reservations'... Said I was the third person who came in with 'a reservation' they can't fulfill. I'm no expert, but seems you have a problem on your hands that can be fixed. Maybe stop takin reservations you can't fulfill and wasting people's time? Worst part was staff member looked at me like it was my fault.. ?? .. And I highly doubt anyone is getting right on the problem, so smart money is on plenty more people making 'reservations' and wasting an afternoon trying to figure out what to do with their van full of boxes. Yikes.. read more

I recently moved out of this storage unit after over three years of service, and find it to be lacking on so many levels for what you're paying for, and would not suggest this as a viable option to folks looking to store their stuff. There are things beyond the control of this building, like the personal feelings of safety and the street leading up to it that has literally been chewed apart in the last year or so, but it's still something to take into account if transporting valuables to store. It's not easy to traverse. Personal safety. I can 100% say I never had an experience where I felt like something could happen though you can definitely get an eerie vibe off the empty hallways but I would not suggest sending a person to go to this unit after sunset. I believe this property also has living quarters, band practice space, and storage units on it. Obviously I utilized the storage unit portion. These are things that are within the control of the building: Overall cleanliness. This place was a dump towards the end. While a printed note taped to the wall by the tiny trashcan downstairs did deter dumping for maybe a few days, there was a time when a soiled couch just sat by the elevators for a week, or the trashcans overflowed with junk, or the elevator reeked of weed. Though I was only a few floors up, I hated taking the stairs since they nearly always smelled of urine. I used to see ladies cleaning a few times when I visited, but when a cockroach is dead in your hallway for over a week, then I wondered how often they came towards the end. They had maybe three janky carts, that sometimes weren't available at the most necessary of times (so if you do still get a unit there, get a cart), and the elevators were standard so getting two carts in there was a skill you only learn from Tetris. I also had a "light timer" for my storage unit in the hallway, so occasionally I'd be in my unit, and then in pitch black dark...With my lack of night vision, this freaked me out every time, and was not super ideal. While staff was quick to reach out to me if a payment wasn't able to post via automatic pay, I was never informed of when they decided to paint the floors on my level or of the new times that folks could get into their units due to a new automatic locking mechanism they put on each floor. All this being said, I have since moved to another storage unit that is around $25 cheaper, and 1000% cleaner with responsive customer service (things that this place could work on). Before I moved, they had just put up new signage and a new system on the gate (and the automatic locking gates on each floor) so maybe someone has since purchased this property, but they weren't currently working on the things that truly matter before I left. read more

I have been renting a music studio from fountainbleu for 7 years now. The first 5 years were great and had a decent staff that would work with me. Mrs. Deandre the new Manager is as incompetent as they come. Can't get get anything done right. Honestly shouldnt have her job. They required insurance on the spaces recently which is also ridiculous. Wont answer the phone. Electricity went out and they wont fix it. This company is terrible. FIND NEW OWNERS ASAP!!! read more

Do you ever watch those horror movies where an innocent and naive woman approaches a creepy building that foretells doom? Yeah, I'm that person every time I drive up and walk into the building. Thankfully this place isn't a crime scene waiting to happen. They have a coded gate, so not everyone can just walk in. They have a constant flow of people coming in and out. They have band practicing on the other floors, so you can hear them outside. Its temperature controlled, so its not as hot and sticky as it can be in the middle of the summer. Though strangely, this winter, it did feel a little damp. Not humid, but wet. I don't know how else to explain it. read more

Reviewing storage units are tough, so I asked lots of questions when I set up a unit here: Fountainebleu is a mixed use storage building, converted from its days as an apartment complex back in the day - it's existed in it's current incarnation for years now, and most of the top floors are dedicated to musician space...meaning that chances are when you stop by, you'll hear band practice happening somewhere -- in fact, many somewheres -- all at once. The vending machine with drum sticks in it is kind of a gas (if practical for the reasons stated above), and less like some storage units with a more benign lineage, this place smells a little like a thrift store, all moth balls, and must. Do know that they did apparently flood during the storm, so if that's a concern, you're well served to request a higher floor than ground level. But once you get past that notion, they do offer climate controlled units, payments are month to month, and renting is super easy. And with a wacky cast of musicians in the background, you never know the conversations you'll enjoy in the elevator. read more

This storage gets 4 stars because you get the most space for your money anywhere in NOLA. It's also a very interesting place. It used to be a hotel. Now most floors are converted into storage units and the top two or three floors are being leased as affordable "apartments" to inspiring musicians. You'll hear them banging on their drums at night. They even have a vending machine with guitar strings etc. in the lobby. BIG plus: elevators They did lock up my unit a few times on accident (even though I paid my dues), so I had to waste my time going to the office and wait for them to sort it out. They apologized and it has not happened in the recent months. MINUS: they only have one or two flat carts in the section where I store, and most of the time they are taken or nowhere to be found. read more

If your looking to have your personal property stolen, then Fountainbleau Storage is the storage facility for you. You can also count on the owner and management being to busy to help you in your time of crises when you property was stolen. In fact you might even be threatened to be sued if you ask for help to review the video to determine when and by whom your property was stolen. I had my property stolen from there. I asked the management to help me, by reviewing the video footage to determine when my property was stolen. One day went by, I called, and they did not even know who I was. I called on the second day and was told they were to busy and would get to it. I wrote a letter (somewhat nasty letter) and received a letter from the owner a day or so later. His letter threatened to sue me and insinuated that "there was no evidence of theft" even though he admitted in his letter that no one even knows what the stolen property looks like. read more

The staff is very disorganized, and often frustrating. They will find some way to keep all of your security deposit. There is parking during the day, but you must park outside at night when bands rehearse. They will tow your car if you leave it on the loading dock for too long. Elevator malfunctions are not uncommon. It's cheap and you get what you pay for. I wouldn't mind most of these things if the staff weren't so rude. They never check their voicemail, never return phone calls, and often forget things that you've told them about. read more