We stayed here for a swim tournament and enjoyed ourselves. Rooms were modern and very clean. Front desk staff was friendly and fun, even though the checkin lines got pretty long and sometimes front desk peeps can be grumpy about it. We rented a banquet room that was perfectly sized for our event. Again, staff was friendly and helpful. They even gave us some free ice cream for the kids. I hope we can stay there again next year! Pool and fitness center also clean...fitness machines were modern too. read more

I stay at Marriott hotels exclusively, and I would stay far away from this location. Front desk and personnel in the restaurant are excellent. Unfortunately, the hotel itself is rundown. The AV (TV Cable) is terrible. The reception comes in like they are using a satellite and storms are overhead. But it's a clear day.......... Carpeting and hallways look like it was last updated in the 1970s. I would have checked out if it were not so late. read more

The hallways smelled like weed anytime we were outside. Our sheets were dirty. Will from the front desk was kind enough to order new sheets. When they say that it would be "delivered", that was accurate! Housekeeping knocked on the door and handed them to me! I had to change the dirty sheets myself! The door did not have a safety lock and the door appeared to have been pried open prior. The picture of the bar is accurate! The rest of the hotel is (?).. It is not recommended! read more

Just had a one night stay while visiting family in the area. Staff were friendly and room was clean and comfortable. Pricing was also lower than other places in the area, especially if you have any sort of discount (senior, government, AAA, etc). Pets are also welcome here! Biggest downfall was no complementary breakfast and the layout of floors with a really long walk from the elevator. If you have anyone with mobility issues with you, ask the front desk how close your room is to the elevator or request during booking. read more

I would not recommend this hotel since there are several better options in the area. Overall, the hotel is outdated and is in poor condition. The staff were all great--it's just that this hotel is in need of a reno. My room doesn't smell bad, but the hallways stank. The lighting in the rooms is poor and spooky, and the arrangement of the room is strange. The only window is in the bedroom, so it's sort of secluded and dark in the living/den area. Saw some bugs. It is hard getting connected to the Internet, and if I had, it was slow and kicked me off several times. The Internet service is terrible and unreliable. No recycling bins. Some pros: got free breakfast, good tv channel options, coffee maker, free coffee, nice plug ins throughout, easy parking, and it is nice having a microwave and mini-fridge in the room. read more

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Bed was comfortable and everything and my room was fine but my Titi's room was disgusting!! Bed sheets were all dirty and if u shined a flashlight at it you cannot see the dirt but if u face it in sunlight you can see all the dirty whatever blood stains on it . Outside in the parking lot we found gun bullets! Food was rubbery and gross. I'm just a teen and even I know better read more

Four Points by Sheraton Milwaukee North Shore - Not a pattern that is straight up dirt and it even smelled - Hotels Near Me - Milwaukee, Wisconsin

We booked this hotel a couple of months in advance for a moms weekend getaway in June (6/25/22). After an extensive search for a hotel that had both indoor and outdoor pools (indoor just in case of bad weather) the Four Points appeared to check all the boxes. First when booking online I requested an early check in, so we could get as much pool time as possible. Online early check in was noon. We get to the hotel at 1pm and were told that our room wasn't ready and even if we requested an early check in that it could not be guaranteed... my suggestion would be not to offer a service you cannot provide. Second when we came back after 3pm when our room was ready we asked reception about the hours the restaurant and pool were open. They quickly told us the restaurant hours but hesitated on the pool info... we were told that their outdoor pool is closed. It was in the 70's (temperature) in June and the entire reason we picked this hotel to use the amenities they had advertised. We were then told that they had to drain their indoor pool earlier that day because someone had gotten sick in it and they were unsure when it would be filled up/re-open. It turned out the indoor pool was re-opened within an hour of our arrival. Finally we get down to the indoor pool area and I was looking forward to relaxing in the hot tub and sauna... To my utter disbelief and disappointment there were signs on both the hot tub and sauna that said out of order. The hot tub was especially disgusting because it was full of the most disgusting brown/green water. You would think if you could go through the trouble of draining an entire swimming pool of contaminated water it wouldn't be that difficult to do the same for the hot tub. The hotel room itself was fine, the walls were extremely thin. It was almost beneficial that the AC was so loud because it drown out all the noise from out in the hall. As I'm sure you can tell from this long review I will not be returning to this hotel for another stay. read more

Four Points by Sheraton Milwaukee North Shore - Outdoor pool closed / not filled at the end of June with upper 70-80 degree weather. Why?????? - Hotels Near Me - Milwaukee, Wisconsin

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The Four Points Sheraton is a hotel that could be great with an overhaul. The actual hotel is pretty nicely located in a quiet suburb of Milwaukee. Rates were way cheaper than downtown so it was a good option price wise. The staff was very friendly and check-in was easy. My room itself was very spacious and had separate sleeping and front room areas. The issue was the room was very dated and worn out. You could tell this place has hosted many guests and it is in need of some remodeling or at least a quick facelift. Even with all the lights on the room felt drab and dark. The bathroom was also pretty small and needed some TLC beyond normal housekeeping. On the plus side the sink is outside of the bathroom for privacy. There was a restaurant and bar in the lobby that was very crowded on the Wednesday night. They have a prime rib special that people were saying was very good, so check out the restaurant if you stay here. read more

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Whenever I visit Milwaukee, I bypass the Downtown/Eastside hotels and head north to Brown Deer for sentimental reasons. Four Points North Shore is not a Kimpton property, the Mandarin, the Sofitel, etc. If you're hoping to find that type of experience here, your expectations are unrealistic. Nevertheless, this hotel earns a solid four-star rating from me. The room was clean, the bed was comfortable, and the hospitality team was stellar. Exceptional, really. Admittedly, there were a few rough patches during my three night stay. First, I couldn't check in on time because the computer system wasn't working. Then the internet went down. Yari at the front desk handled everything with commendable poise. After checking in and going up to my room, I discovered that the air conditioner and land phone weren't working. Benjamin from engineering came up and kindly attempted to fix it, but I was eventually moved to another room. Later on, I went to the dining room and ordered braised short ribs, a favorite of mine. They were underwhelming, but Luke, the night server, was very kind and attentive. After dinner, I stopped to grab a bottle of water from the area next to the front desk. Telindé kindly acknowledged me with the sweetest smile and we chatted for a few moments before I returned to my room for the evening. The next morning, I had breakfast at the buffet set up in the dining room. Karen, the day server, was a delight. Aside from being kind, her interactions with all of the guests seemed relaxed and effortless. I was in town for a funeral, and her words and actions were a great source of comfort to me. Later that evening, I returned to the dining room for dinner. This time around, I asked Luke what was good on the menu, and he recommended the crispy chicken sandwich. It was delicious. After dinner, there was a final snafu with my room key not functioning. Stephanie was working the front desk. She, too, was kind, helpful, and graciously took care of it right away. Words matter, so I loathe the term customer service. When it's truly working, the "service" one receives is less of a one-way commodity and more of a dialogue - an open-ended one at that. Things break. Mistakes are made. Menu options are hit or miss. Every day, all the time. When it happens, it isn't the end of the world, nor should it define an experience overall. Especially when the people around you are professionals who truly care and are doing their best to make things right. read more

My husband and I stayed at the Four Points by Sheraton recently for a week. We had the pleasure of meeting the kindest and hardest working employee I've ever seen! Her name is Karen Kuhn and I absolutely hope the management team is aware of her skillset and positive traits. She provided stellar customer care and is truly an asset to the Sheraton/ Marriott organization and she is the sole reason that we will be retuning for our next visit. We were visiting to attend a funeral of a family member and Karen really went out of her way to make sure we were comfortable. Whether she was offering words of encouragement, providing quality customer service to gifting us with her warm smile, her efforts lightened our hardship and we are grateful for her kind spirit! She is a gem and I sure hope she will recognized for shining bright like the diamond she is! Thank you from Marcus and Maria Karen! You are a rockstar! read more

The Entrance, as we approached the entrance you could see people wearing beautiful dresses, and suits as far as the eye can see. It was safe to say, me and the kids where a little under dress. As I check in after making reservations, I decide to bring my oldest daughter, there she asks "why does everyone look so pretty daddy "she says Kinda sad, I responded "it's because there having a wedding sweaty" she looks back at me and asks "do I look as pretty as them?" I responded "of course you do sweaty" the receptionist then says" you look very beautiful" with a smile my daughter smiles back. Later that night I decided to get the kids ready for swimming, Later I find out they have restrictions and reservations for the pool, I understand this completely, due to covid being a high risk and all.  So, I make reservations and head upstairs to get the kids. We get too the pool and the first things that happens is my second eldest falls, she lands on her but unharmed. I tell her "No running in the pool area" she gets the point and shrugs me off. Meanwhile others where swimming with us, they were very friendly, everyone had a good rest of the night that night and sleep pretty well, besides my mother who was not a fan of soft beds. I watched Demon Slayer and sleep like a baby after a nice hot tub soak. The Morning After, I woke up like every morning to the sounds of my family, we all decide to have breakfast at the hotel, they charge 15$-3$ depending on the type of breakfast you decide to get, we of course got the 15$ breakfast. As soon as we sat down the place looked liked no one was working in the dining hall, it looked empty, we sat down and waited at least 15-20 min before being served, then they asked us what we wanted to order, afterwards they took another 20 min to bring us are drinks and food. We got are drinks last, and some of the food was cold, at this point we were very disappointed, even after my youngest spilled syrup on the table, my mother goes and asks if they could help clean it up, they then start by handing her the dirty rag, he stops knowing that wouldn't be the right choice and decides to do it himself, at this point I had to say something, so they finally bring me the bill, it was around 46 dollars, I stand up and tell the young man, " we have a few issues with are service" he looks back at me, I then continue by saying " First we did not get are drinks for at least 20 min, The food was cold, and the service was not good at all" he then reply's "let me go and speak with the manger" later he comes back with a bill of 20$ and apologies for the in convince. Later that night, we just got back from watching Godzilla Vs Kong in theaters for my oldest daughter's birthday, we then celebrated with a cake, in the hotel room, and song her a happy birthday. She was very happy with her birthday that day. Later that night I made reservations for just me and my wife for a private session in the pool, it just so happened we were the only ones at that time, it was one of the most romantic moments, that I've had with my wife, in several years. The lights where dim, water clear, everything was perfect. Later that night we went upstairs, and made love, and both passed out shortly after. The last day and night of are stay we decided to eat at Denny's instead for breakfast, we didn't get back to the hotel till later that night. My wife asked me if I could do some laundry, I told her "Of course" I go down stairs and ask for some quarters, the man looks and says" I have no quarters sir, I am so sorry maybe you can ask the bar they may have some" so I go over to the bar, where the people who served breakfast where that one day. Without even thinking I ask "do you have any quarters, I need to do my family's laundry and the young man said you may have some" The women looked at me and without even checking says" nope sorry, we are all out of quarters" I then say "you must have some?" the manger comes and says rudely "I can get it out of my purse if it would make you happy" I softly say "no thank you "and walked away. Later on, that night I ask my mother, who is our driver, if she may have any spare change, and by chance she did.  I then go down stairs again, and buy the soap, from the hotel store, I ended up buying a few things, I then ask the front desk how much he then reply's "for you 4$, to make up for not having any quarters" I then reply "Really thank you " and continue to do my laundry and head too bed. Leaving the hotel, was Kind of sad, I wanted to stay longer. A part of me loved the hospitality, and adventures that it brought, it wasn't too bad for the price I payee, which was 636$ dollars for four nights, for two bedrooms. The place looks amazing at night when lit up, as long as you don't go on the weekends they may not be as busy, the hotel was a wonderful change from your basic 60-90$ a night hotel. There were times I got upset, however they did everything to try to help me threw it. My only complaint now was how read more

Four Points by Sheraton Milwaukee North Shore - Hotels Near Me - Milwaukee, Wisconsin

I don't understand why housekeeping knocks on your door at 8am on a saturday morning when you're checking out that day any way. annoying. When we got to the front desk, there were two people, one on the phone and another chatting with a co-worker. Then the phone rings and she tells us it's more important to grab that rather than help us. In the meantime, someone else comes out and checks us in with no direction to where the elevators are or asking what Platinum amenity I'd like to choose. All the staff members are so non-chalant and couldn't care less. This is also an older property with old noisy air conditioners in each room and musty carpeting in the corridors. The coffee flasks were all out at 10AM but no one was around to ask for a refill. read more

Four Points by Sheraton Milwaukee North Shore is a nice hotel for those traveling for business. My old company use to put me up that this location each time I'd visit Milwaukee for work. The rooms are super clean, the beds are comfortable, and room service did a great job at keeping the rooms clean. The staff at this hotel is great from the people working the desk to the bartender and room service professionals. They were are always super friendly and liked to carry on a meaningful conversation. The restaurant and bar area at this hotel is very nicely laid out and has a wonderful bar stocked with not only a full selection of liquors, but also some very fine quality local crafts on draft; such as New Glarus Moonman. They also put out a nice selection of happy hour appetizers and drinks are discounted at this time. The hotel has a nice gym with all the equipment needed while traveling for business. And the pool is indoors and very nice as well. When traveling back to Milwaukee for business again I'll certainly consider this hotel. read more

Tabitha was AMAZING!!! best bartender I've had in awhile. I will come back just for her :)

My wife and kids stayed here over the July 4th weekend, while the actual visit was mediocre at best, what has us upset is that we paid the amount asked at checkout. Unexpectedly, last week, nearly 2 months later, without warning, an identical duplicate charge shows up. When I called (repeatedly actually) for an explanation, they claimed that we were only billed for half of what we owed. Still not our fault, this bill should have been closed at checkout. Because we didn't have the funds we expected, our Labor Day weekend plans were ruined. UPDATE: just got off the phone again with the hotel this afternoon, and have been promised a refund. read more

No maid service I fixed the toilet seat the bolts needed fighting Ordered the cod fish special was so over cooked one piece I could not pull apart super dry overall Beds were not queens some sort of full Brought a pizza to the outside pool and was quickly told that was not allowed...but across the pool a party was drinking glass bottled beer. And yes the staff did see this because he was emptying the trash in the pool area read more

We only stayed here one night, but it was not as good as expected. We missed the "happy hour", and having to ask the bar for ice, as we stayed on the first floor, seems silly. The sink in our room didn't drain, and when we pointed it out, the only comment was "thanks". No compensation, or acknowledgment that the housekeeping staff should have reported that way before our visit. Lastly, the internet was sketchy at times. read more

No one is wearing masks, the Hôtel seems unkempt and from the nasty elevators to the broken hot tub I cannot say I'd suggest or ever return to this hotel . Holiday inn express would have been a wiser move. Tvs have no pay per view and lousy reception air conditioning sounds like tin cans in a dryer. Don't stay here if you can help it. Four points down to this joint read more

We got married there August 24, 2019 and it was beautiful everything was clean everything was great my guest had no complaints. My husband and I stayed here last night May 29 and I must say it was horrible the furniture was filthy the shower had hair in it where you would place your soap the walls head dust and the TV only work from channel 65 to 70. Found out this morning that they're under new management I would not recommend this place to anybody unless you're going there for a quickie and the fish fry read more

Won't be back here. Stayed multiple times. Depending upon the room, there's an issue with the TV reception, or with the mini-fridge squealing all night, or with the room smelling like cigarettes, or with shower dispensers being empty, or the Kleenex box being empty, or the coffee maker leaks, etc. My biggest gripe is how management regularly clusters occupied rooms right next to each other--even when the parking lot has perhaps 15 cars in it. 15 cars in the parking lot on a Sunday night and a noisy family with kids checks-in to the room next-door at 10:30 pm. I've held employment as a housekeeper--it's definitely hard work--but if the management's reasoning in clustering the occupied rooms together is to perhaps save the housekeeping from having to take additional steps, it is not a wise move. Whatever the case, this hotel is an extremely noisy environment on a regular and consistent basis; paper-thin walls and guests up all night, throughout the night. (Incidentally, this hotel is overrun with families with unattended kids--and perhaps prostitution.) FourPoints, you lost a customer tonight. I won't be back. read more

Wow. I was very impressed. I am a frequent traveler and stay in many hotels due to my job as a flight attendant. I wasn't familiar with Brown Deer so my guard was up. Not only was the staff member accommodating with my very late check in, he was super friendly. I can't remember his name but he worked the evening of October 3rd. Once I got to my room, I checked the bathroom for cleanliness and if the bathtub drained (per previous comments). All seemed to be very clean and in working order. I proceeded to the bed where I peeled back each layer and checked for uncleanliness. The bed received a 10 out of 10. I hung my "green" sign on my door handle which meant I wanted to go "green" and not have service done to my room. I woke to find a $5 voucher under my door. I used it to buy snacks at the little outlet they had next to the front desk. I didn't get to try the restaurant but there seemed to be a lot of people eating breakfast in the morning and some having a few cocktails at night while watching football on the screens. There was a conference going on during the day and a wedding reception happening at night. I couldn't hear any noise in my room. I would definitely stay here again read more

Don't stay here. You're better off at the courtyard just down the road. The air conditioning was so noisy had to change rooms 3 times only to be put in a room where the blinds didn't work. Crazy hotel read more

Nice hotel for business travel, decent room, table, staff are friendly. Only thing is they do not have bath robe, otherwise I will give a five read more

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I stay here whenever I'm visiting family, but this hotel would be excellent for business travel too. The rooms are big, comfortable, and immaculate. Fitness center was well kept and the indoor pool is fun for families but often we have been the only ones there. This is really the best bet if you're staying in Milwaukee's north shore. read more

A sad hotel: floors dirty, carpets unswept, room lacking basic amenities (no couch? really? a single desk chair in a double room? no place to sit other than the bed? Construction noise starting at 0759 with radio blaring spanish music. (Oh yes, fine print at the bottom of the single page left on the desk says they are doing a 'refresh'.) read more

I stayed here for 5 nights. This place is immaculate, the cleanest place I have ever stayed. I laughed at my coworkers. They were give 2 queen beds in there rooms and I got the King room. Ha ha!! I Loved the shower heads, hard to explain that one. I wish every hotel I have stayed out had been like this experience. The staff was so helpful and always talked to you regardless if you needed something. Every morning it was more than good morning, they asked about what you were going to for the day, when I got back later 3 of them wanted to hear about my day. They were not acting like they were expected to do this, they seemed genuine which I liked. In the morning we ate in the Bistro which is part of the hotel. Each morning the same servers worked and knew exactly what I wanted to drink. They were the same as the rest of the hotel staff, genuine. I have stayed at a lot of hotels in my like and this is definitely the best one yet. read more

Not long after getting engaged, the planning began. On one January weekend, we scoped out a few of the area's local hotels and banquet facilities. Sheraton Milwaukee North was our last stop. To be honest, I wasn't sure about the hotel because of its location adjacent to TJMaxx's and the strip mall where I enjoy shopping. Lucky for me, Four Points by Sheraton Milwaukee North is a gem of a hotel. The banquet facilities are gorgeous. The main ballroom is spacious, bright, and ornate. The other ballroom is a decent size, but didn't meet our needs while the main ballroom was a little too big. The restaurant is swanky and cool. The guest rooms are also clean and bright as well. On our Saturday visit, the staff was very helpful and accomodating since the event planner was at a bridal show that day. Overall, it's a great hotel and a great location for weddings and meetings. read more

Four Points by Sheraton Milwaukee North Shore - Hotels Near Me - Milwaukee, Wisconsin

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The rooms are remodeled recently. Everything within the rooms was upgraded. The elevator broke down during my stay so had to climb six flight of stairs to get to my room and down again. Apart from that, the staff and service was perfect. The restaurant serves average food, there aren't many restaurant in the immediate area. Overall, better than most four points that I have visited around the country. #VeggieAbroad read more

I will give the hotel a four star the rooms are good but do not I repeat do not depend on the shuttle service. It seemed every day that there issues getting it scheduled and or they actually recording the schedule correctly. read more

This hotel is disgusting, filthy, and I had bugs in my room. I am a business traveler and have been back on the road for 6 weeks.. This hotel obviously is not being cleaned, people put garbage in halls, and it sits there for over 24 hours..The manager called me to set up phone call and never called... read more

Stayed here while on business and honestly an amazing hotel. Yes the place is immaculate and the rooms are very spacious. However, it truly is the staff that makes the experience. The restaurant is delicious and Matt at the bar is incredibly friendly and great with people. In addition, breakfast in the morning - the two lovely ladies down there are hysterical. They remember little details and are moving quickly without making you feel rushed. I would recommend this place to anyone visiting. read more

Was here for a brunch. On the outside I expected an old hotel. On the inside it was renovated, modern, and in very good shape. I thought the service from the banquet staff was excellent and the food was good. They are on their game here. Staff was very warm and welcoming in this place... Having worked in hotels for years i pay attention to that stuff. read more

Stayed here for 3 nights for work meetings. It's a nice hotel that definitely seems to cater to the business traveler. GOOD: Beds were very comfortable and had lots of pillows. Nice desk and plenty of workspace. Yummy breakfast buffet with both hot and cold choices. Comfortable bar area and lobby. BAD: Air conditioner in room was loud. Hallways and lobby were very (overly) warm. Not much else to complain about as I didn't have any problems while I was there. Staff was very nice. Overall a great experience and I will definitely choose to stay there again next time I'm in town. read more

The front desk staff is wonderful. Deja in the restaurant is sweet yet not sure if I spelled her name correctly? I wish I remember the bartenders name she is amazing from last night. Yet when I arrive for my included breakfast before 10 am with plenty of time to choose items from the buffet I expect to be treated better. All I got was a very grumpy woman yelling we are closed. There was more than 5 minutes left and she was yelling there isn't much left. Like she is trying to guilt trip and push around guests who spent a lot of money to stay at this property. No that is not the way. You say good morning. Let people choose what they want. You have no idea what someone is going through. If they only had a little rest. How far they have traveled. Please train the overly grumpy lady to be kind to guests or find a new job for her where she has no guest interaction. Not sure what is happening in her life yet to yell at people and demean them just for coming to breakfast is terrible. The suite is very nice. The bed and sofa is firm. The sound insulation can be better. I clearly heard the words of a guest in a nearby room and toilets flushing because the toilets are very powerful. The property is pretty. I'd rather not stay here again. Glad I booked for only one night. This mornings terrible breakfast attitude pushed me over the edge. read more

me and my family stayed here to help move some friends to the neighborhood and the roomed smelled like stale cigarettes and had very obviously been smoked in multiple times due to the nicotine stains on the walls not nice at all. read more

I was happy with this booking until I got my bill, despite the fact that they charged top dollar with ongoing construction, despite the fact that the light in the bathroom strobed like a seizure-inducing light show, despite the fact that when I called the front desk about the light show, I was told maintenance wouldn't be in until morning so that i had to ASK for a different room. Which they did give me. And it was very nice. Then I got my bill. Both of them. When I called to protest the double billing, I was a first told it probably wasn't a real charge. Then they contacted me and said they'd remove the charge. Today I check my credit card account and see that they removed only part of the charge. And when I called to see if we could correct the situation, they said it could take eight to 10 days. So I am no longer very happy with this hotel. I was inclined to believe there was a reasonable explanation for the first mistake. Now I'm far less inclined to think so. read more

I've stayed here twice. Days ahead of my arrival, I arranged for the shuttle to give me a ride from the airport, and BOTH times they said they didn't know what I was talking about. So, that was a $50 dollar cab ride both times. Now I check my credit card balance and they have charged me for my same stay this week TWICE!! I don't know if it's incompetence or what, but I'm running out of patience! The girl working reception during the day is great, though. We'll see what happens tomorrow when I ask for my money back. read more

First of all, the fire alarm went last night by their mistake twice and so nobody was able to sleep. They have a shuttle that they use to drop you as the hotel is 22 miles from the airport and 12 miles from downtown Milwaukee. The manager told the driver to not drop me at my stop even though my stop was on the way. On Tuesday, He was able to drop but on Wednesday he was not. On Monday when I had called the hotel, the front desk rep mentioned they don't have shuttle at all. Over all very bad experience. read more

We had our wedding here and I couldnt be more pleased with ABSOLUTELY EVERYTHING! Communication with Kristopher: Wonderful! I was planning my wedding here from Washington state. Kris was very responsive and timely, which in planning a wedding from a different state is very important! I emailed him almost daily as the last few weeks approached and he answered all my questions along with giving me suggestions on various items. He was VERY helpful and I am so pleased with him. D'Angelo(spelling??) otherwise known as D: He was the man who, on the day of my wedding, made sure everything went smoothly and he did just that and more! I made my own centerpieces that needed to be put together on the tables that morning and had 8 candles per table and there were 12 tables. Lots of candles to light and D made sure they were lit and the tables were set properly and checked in with me to make sure everything was right. He checked in with me on the times for the bar and the timing for the entrance into the ballroom and the setup for everything else. He was so so so helpful. After the ceremony I needed another chair at a different table and I found him and told him and it was done in minutes! I cant stress this enough, SO HELPFUL!! Even after everything the next morning he loaded my parent car with all of my centerpiece items after his staff had packed them all up the night before. HE LOADED MY PARENTS CAR! Serously if that isnt customer service I couldnt tell you what is. The dinner staff: We had a buffet and the staff was so great at making sure empty plates were cleared and everyone had water during dinner. They set up the tables beautifully and made sure the food at the buffet was filled and fresh. They lit all the candles on the aforementioned tables as well as blew them out at the end of the night and packed them into their original boxes. So great! THE FOOD!!! Oh the food! Planning this wedding from another state I was in town just long enough to pick the location but that was about it, I never had a taste test of their food. What could have been a disaster was anything but! The food at our buffet was so great. People were so full and so happy with how the food tasted. We had beef tips, shrimp alfredo, carved turkey and carved ham(both of which were very tasty and tender!), whipped potatoes, rigatoni with marinara, along with a green salad, fruit, pasta salad and ambrosia salad. Being that I was squeezed into my dress I only ate the beef tips and potatoes and veggies but everyone RAVED about the food! I was so thankful everything was so good having not tasted it previous. I could go on and on for DAYS about everything that was wonderful because there were absolutely no issues at all. If you want to know more just send me a message on here and I would be more than happy to talk to you!!! read more

Had a problem with Hotels.com who is now affiliated with Expedia who doesn't communicate well with the hotel. The hotel and management get 5 stars Judy Tobin, Jessica and an unnamed manager bent over backwards to make right what Hotels .com messed up. Book directly and thank you Sheraton management. read more