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    Four Points by Sheraton Pleasanton

    2.6 (317 reviews)
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    Nikkomae S.

    So upon arriving and checking in I was advised that there was no pool view available when I specifically booked for that. I checked in maybe a little past 3 and did the mobile check in already prior to arriving so I wasn't sure why they didn't save a room for my reservation. I was offered a garden view which I agreed to at this point since I'm assuming was their second best. After that check in was smooth. We stayed at room 221 which had an open patio that easily led to the garden/pool area. You can tell the room was clean. The smell of bleach was present but not overwhelming. It shows that the room was cleaned. We walked around the whole complex, were able to check out their gym which was also very clean. There were a good amount of people in the swimming pool and hot tub. No security patrolling the area so be aware of that. They have signs in the parking lot saying park at your own risk. Again, I don't understand establishments charging for parking if you can't provide some security. Before we left the following morning we saw syringes on the parking stall next to our vehicle where we parked. We brought this up to the front desk so it can get cleaned, but this made me decide to drop the rating to a 3 star. Customer service was amazing. They addressed all of our concerns but I was bummed that I didn't get the room I booked and finding syringes in parking lots especially when there we're kids running around the lot the night before is very concerning to me.

    Ducks in the Sheraton artificial river

    We had an emergency trip to the hospital in the middle of the night this week. Czarina got us into a hotel room with no reservation at 9 am, when check in is usually at 3 pm. The renovations have made this a very peaceful hotel. We enjoyed our stay.

    Hard to tell, but there are oily handprints and dust on the bathroom door

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    12 hours ago

    Beautiful grounds, pool, ponds, gardens, waterfall, geese. Very nice, hwlpful knowledgeable staff.

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    2 months ago

    Always great hospitality. Never had a problem checking in, or a dirty room to come to.

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    Page 1 of 8

    Ask the Community - Four Points by Sheraton Pleasanton

    Review Highlights - Four Points by Sheraton Pleasanton

    Cozy,small friendly very accommodating and convenient for the Pleasanton Double Road race we attended Sunday.....

    Mentioned in 5 reviews

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    Hyatt House Pleasanton - Restaurant

    Hyatt House Pleasanton

    (154 reviews)

    $$

    An amazing stay! My…read morefriend has been staying at Hyatt House for an extended stay and had me over for a few nights. I was amazed by the property and its many amenities. This hotel is set-up much like a nice apartment complex. Her room was the One Bedroom King Suite. It was very spacious and has everything you may need for a long stay. The bed was comfortable (but lacked in pillows in my opinion). The sofa easily converts into a bed which is nice for having guests over. The kitchen is fully loaded with all the necessary dishes and utensils. The bathroom is a little small but the vanity is huge. The closet is also very spacious. There are large TVs in both the living and bedrooms which is a nice touch. The amenities are great too. There is a basketball/pickleball court, pool, grill, and hot tub outside. It feels very communal. People are always lounging out at the tables and around the pool. There are also fire pits to relax at. There is a nice gym, market, and small lobby bar. There is also complementary breakfast every morning (which is actually very good). They offer omelets made fresh to order with other items that rotate daily. The staff were all very friendly and accommodating! One thing I did notice is that after a while, even with the constant room service and a clean room, the room develops a little bit of a stale smell. Unfortunately, the windows don't open, but if you leave the door open, it will air out. I would definitely recommend staying here!

    Had a very pleasant stay. We have 1 dog with us . The bed was very comfortable. The staff was…read morehelpful and friendly. Their facilities like the gym were clean did not have any odors! Their breakfast was awesome with personally made omelets. Honestly their small little yogurt parafaits cupw were what had me waking up early in the morning to have breakfast. There's 2 options for them. Ones with frozen berries and plain yogurt. I tried both multiples times. For the plain one I would add pineapple from the fresh fruit bar. I loved the texture and taste of the yogurt. If I ever had to stay in pleasanton again I'd book almost solely for that yogurt and the dog friendly vibe.

    Springhill Suites By Marriott Pleasaton - Pool and large hot tub

    Springhill Suites By Marriott Pleasaton

    (26 reviews)

    $$

    Stayed here for a staycation and was pleasantly surprised by the hotel. I usually don't stay at a…read moreMarriott hotel but it's competitor hotel chain but I did enjoy this place Parking is free and there is an EV charging station outside that you pay. Not sure the company but chose to charge my Tesla and their supercharger a mile away. Place was clean. Hallways was nice and fresh. Even the rooms had a nice look and appeal to it. Refer to photos. 5 stars The comp breakfast was meh. Not a lot of selection. Hot meals were scrambled eggs, biscuit and gravy and sausage. It was sufficient so can't complain. 3 stars As a Bonvoy member, I had the app but noticed I didn't get a digital key card to bypass having to check in at the Lobby desk. Overall, I would try another Spring Hill suite and for sure this one

    First timer at this hotel and it was not a good experience. The room itself was spacious, clean,…read moreand lovely. However, the staff was not exceptional. When I entered my room, the body wash was empty. When I asked the front desk for more, they said there's no one that works in room service in the evenings. They then said I would have to get it from the front desk since they were alone. They never called staying they had it ready. Next day, I inform the front desk again. They promise to fill it. I return in the evening and nothing. I reach out a third time and they said their co worker will deliver it. I wait 45 minutes and nothing. I call a fourth time and they said the co worker told them they delivered it (they did not). Finally, five minutes later I receive it. Worst customer service ever!

    Ac Hotel - Pleasanton - Room 329 March 2024

    Ac Hotel - Pleasanton

    (83 reviews)

    Outstanding two night stay for business. To start, I was greeted by Ivy at the front desk - she…read morewas AWESOME. For some reason she mentioned that there is a hiking trail nearby and I went! As a female traveler, I asked if it was safe and she said yes... so I went! the hotel is across the street from a Macy's mall and the trail head for the "Pleasanton Valley Nature Preserve Loop" was on the far side of Macy's, in a very affluent area up the hill at the "Pleasanton Preserve" sign. In less than an hour and a half, I walked to the trail head and hiked a glorious mile loop in open space and returned, totally refreshed. Thank you Ivy! A shoutout to the maintenance person - I locked the safe and couldn't remember the code. Even though it was late on a Fri night, there was a maintance man on-site who quickly opened the safe for me. I stayed in the King room on the mountain side- it was very quiet. SPOTLESS and very comfortable. Coffee was available in the beautiful upscale and lovely lobby. I did pay for the breakfast, which was fine... there's nothing nearby to easily walk to for bfst, so glad to have this option. Worth mentioning, the mall had JC Penny's closing, so the parking lot was vast and semi- deserted. The Macy's side has a Cheesecake Factory, California Pizza Kitchen and PF Changs - chains, but makes it easy if you need dinner, which I did with a colleague. One small point, while the AC Marriott has great aesthetics, the toilet seat is horrible - it is cut way too small for the bowl, which is gross. The design flaw is in all the AC Marriots, as I've experience this before and complained to corporate HQ. If I was traveling with my husband, it would be absolutely disgusting, but since it was just me, it was semi-fine. I would highly recommed AC Marriott, except this issue stands out which is why I'm mentioning.

    A Frenchly Honest review, as told by MaisOui Le Frenchy. One…read moredoes not survive decades of hospitality across Europe -- from the zinc bars of Paris to the grand salons of Vienna -- without developing a finely tuned instinct for the unwelcome. A particular chill in the air. A look that communicates: you may exist, but you need not exist here. I had always assumed this gift belonged exclusively to the Parisian waiter -- perfected over centuries, practically a protected cultural institution. And then I met the bartender at AC Hotel Pleasanton. What she accomplished through a single look, a studied posture, and whatever words she deployed in lieu of a greeting was, objectively, extraordinary. I -- MaisOui Le Frenchy, a man who has approached bars on three continents without once questioning his right to be there -- found myself thinking: what did I do wrong? This is not a sensation I know well. It is also not a sensation any guest should ever know. I did not order a drink. The communication had already been made perfectly clear. The room, for its part, arrived with its own atmosphere: a large, mysterious smear on the exterior of the bathroom door, trailing downward in long dramatic streaks, as though whatever was responsible had made a desperate and unsuccessful bid for freedom. I did not touch it. I did not investigate. One night does not require a formal inquiry. Which is what makes all of this so particularly frustrating. Because the hotel itself is genuinely good. The room is well-appointed, spacious enough to breathe, and the design has been executed with care. The lamps by the pool, in particular, are a small but considered touch -- the kind of detail that signals someone, somewhere, actually thought about the experience. For the business traveler who has suffered through the beige indignities of lesser roadside accommodations -- and I have, more than I care to recount -- this is a meaningful step up. It is worth noting -- and fairness demands that I note it -- that the manager, upon being made aware of the evening's highlights, was gracious, competent, and genuinely concerned. She is, without question, working above her surroundings. The bones are good. The execution, on two particular fronts, was not. Three stars reflects precisely that arithmetic: a four-star property undone by a bartender who should not be facing guests, and a bathroom door that should have been faced by housekeeping. Fix those two things, and this review writes itself differently.

    Pleasanton Marriott

    Pleasanton Marriott

    (272 reviews)

    $$

    As far as Marriott's go this is mediocre. No welcome at the front desk, no acknowledgement of…read morestatus or even a friendly interaction. There were definitely a few homeless people living there, and hanging out in the club food area. I did pay extra for that benefit, and the food was gross. Don't bother and grab food nearby.

    Stayed here for work again as part of a group…read more Two things will drive this review: housekeeping and the internet service provider. I stayed four nights this time around. The first night, housekeeping did an amazing job serving the room. It was exactly what I expected. In fact, because I rarely see good servicing since COVID, I was going to leave a tip. Then the rest of the days came. After that first night, they simply changed the towels and straightened the bed. Nothing more and they didn't empty the trash. The third and fourth days, it was clear the housekeeping team phoned it in. The last night the bed wasn't really straightened. As for the internet. The first three days it worked great. The last night, it kept prompting me to log in and the pop-ups were endless. In the end, it never worked. When I called the front desk to ask them to reverse the charges, the desk clerked laughed at me that I couldn't get the internet working. I'm fairly tech savvy, so I know it wasn't me. See the picture below...and the endless popups. In the end, the Pleasanton Marriott is an OK property, just don't expect a clean room if you're staying more than one night.

    Hyatt Place Dublin/Pleasanton - Restaurant

    Hyatt Place Dublin/Pleasanton

    (181 reviews)

    $$

    Had a nice stay at a very reasonable price here. The front desk staff were very friendly and…read morehelpful. They even offer a local shuttle (24 hr notice), which I was able to schedule and take to the nearby BART station. The hotel itself is fairly small, but nice. They have a bar in the lobby and offer a nice complimentary breakfast of hot food, fresh fruit, etc. it is in a great location right off the highway, close to the Dublin BART station, and in a decent shopping mall with plenty of restaurants and shops. There is also a small fitness center and outdoor pool. The rooms are spacious with a large couch / sitting area separate from the bed area. Bed was comfortable, room was clean. They don't provide much for room amenities other than hand soap, shampoo, conditioner, body wash, and a small single serve coffee maker. A convenient and comfortable stay for a short work trip.

    This is a small hotel located inside the shopping center between Dublin Blvd and Hacienda Drive in…read moreDublin . It has outdoor swimming pool and fitness center . The place is compact with modern design and very comfortable lounge and bedroom . The staffs are very friendly and helpful. There is cute dinning area , easy access to microwave , snack bar , TV , restaurant,etc . Rooms are spacious and super clean . East access to 580 and 680 Highway . Within walking distance to nice restaurant like Urban Plates , fine food market ( Whole Foods) , Barns & Noble Bookstore, a cinema and other shopping. With reasonable price and great service , this is a hard to book hotel ! If you make the reservation earlier , then you have a better chance to reserve your rooms .

    Four Points by Sheraton Pleasanton - hotels - Updated June 2026

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