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    Ac Hotel - Pleasanton

    3.4 (83 reviews)
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    Bathroom
    Carson M.

    Only stayed for one night on a Sunday so this review is purely for the room itself. Check-in was relatively easy, as I had requested early check in. There were some events and a wedding happening, so rooms were not available. Had to call the morning of and was able to get a room a few hours earlier. Parking is complementary which is nice. The room was fairly nice. It seems like a somewhat recent renovation. The shower and bathroom vanity looked great. I believe the vanity was missing a soap holder, and the water pressure of the shower was on the lower side. For the bedroom, the lights were a bit dim (didn't seem like there was overhead lighting). I was on the 3rd floor facing the freeway and the noise wasn't too bad. TV does have apps you can sign into, like YouTube and Netflix. Overall a solid hotel if you're only staying there for the room itself! Also near BART which is a plus.

    Diane S.

    This hotel was a fantastic find! The atmosphere was incredibly clean and inviting from the moment we walked in. Every single staff member we encountered was super friendly and helpful. A special shout-out to JANE, who was exceptionally nice and kind throughout our stay. We'd definitely recommend this place! Super great price for your stay! We were so shocked how reasonable it was for the bay.

    Front door signage
    Katrena H.

    The bartender was kind and friendly. Food came out fast and delicious... my Long Island was just right !

    King bed
    Brian P.

    Our stay here was nice until we had breakfast at their on-site paid restaurant - AC Kitchen. The server working that morning was Sandy, and she was extremely rude and unprofessional when we inquired about food allergens, telling us that "this isn't your house" and that no accommodations could be made despite us booking a hotel stay with breakfast rate. It wasn't until we walked over to the front desk to ask for a refund that she saw we were pissed and said she'd talk to the cook to see what he could do. We spoke to the Front Desk Manager - Earl - upon checkout to let him know what happened. He said he'd relay our complaint to F&B management and offered us 10,000 points as an apology. From that conversation, it sounded to me like Sandy has had complaints like this before. If this is how she talks to customers, then she has no business working here or in hospitality in general. I've worked in restaurants and hospitality before and would definitely never do this. It definitely soiled my view of this hotel as it was my first time visiting an AC. The hotel itself is nice. The rooms are clean, and the front desk staff was friendly and helpful. Parking is free, and it's within walking distance of the BART station. I would recommend the hotel but definitely not their restaurant.

    Hotel entrance.
    Courtney C.

    4/5 for this hotel: I stayed one night to attend a corporate party. +contemporary and clean +comfortable bed +temperate and responsive climate control +nice, modular shower +accessible with free parking -service (e.g. had to grab my own luggage cart to bring items up to room) -breakfast option is overpriced -echoey hallways; not much sound proofing -one small mirror in bedroom; only sizable mirror is in the bathroom Overall I had a comfortable stay and it is well kept and modern.

    Lobby, bar area
    Margot R.

    This hotel was pretty nice. Here is my experience: The lady who helped us up front was very nice and courteous. The rooms are very modern minimalist in their design. I liked most things about it other than the bathroom door and the toilet. The bathroom door is a heavy sliding glass door that sticks. It seems dangerous and like it could easily come off the tracks. The toilet has a square shape and it feels like you fall into the toilet when you sit down because of it's shape. Other than that, the design feels nice. It seemed fairly clean, other than the bathroom mirror (which had water spots all over the center of it). The bed felt comfortable, somewhere between soft and firm. The pillows seemed nicer than average. Everything in the room worked, however the bathroom light seemed to stick and was hard to turn on and off. It was a button, but pressing it sometimes would do nothing. The bar area is open to either 9 or 10pm. They seem to be a full bar. They also offer food till around 8:30pm. There is a snack bar with items for purchase, including alcohol as well. The pool looked beautiful, but we didn't try it out. Overall it was a nice experience and I'd recommend this place to others.

    Krishna C.

    We stopped here one night on our way back from Oregon. Booking was easy. Early check-in option was present as well when we inquired. Comfortable room. Decent Swimming Pool. Bar is open late. Gentleman bartender mixed up some serious cocktails per my request! This should be an option if you are trying to stay in this general area.

    My daughter making herself an espresso.
    Carol B.

    Check in was easy. Very clean. Lots of towels. Very clean looks remodeled lots of parking.

    Room pic
    Rochelle 'Shella' T.

    Good place for our family weekend staycation. We wanted to earn our platinum status before the end of the year. And relax in a nice place with a restaurant. I liked their breakfast buffet. They had a lot to offer. I like the room size and cleanliness. It was nice to have a spacious bathroom and room. We spent most of the time playing board games and shuttling my kids to and from their ice hockey practice and games from the nearby Dublin Ice Rink. The staff are all very nice: had an easy check-in, the bartender was very helpful and patient with our dinner orders, and the breakfast buffet staff were very friendly and efficient: made sure that the buffet table was well-supplied with fruits, bread, meat, etc.

    breakfast buffet ($18/person)
    Be H.

    Such a beautiful hotel right near the mall, bart and freeway! This new hotel is much more beautiful in person. Their $18/person breakfast buffet provides endless option from bagels to pastries to eggs, sausage and bacon... all yummy and fresh! Sandy and Joni took great care of us! The rooms were very new and clean, I prefer the king size bed over the 2 queens; the layouts were a bit different. They also have a few corner one bedroom suites available as well which were huge.. bigger than my old apartment forsure! We plan on coming back to host meeting and events here!

    lavender bags
    Wesley S.

    Stayed here for a wedding near by. Very nice and clean hotel. Free parking in the lot. Free water & ice station in the hallway on each floor. Small gym on 1st floor with some equipment to get some reps in. Breakfast buffet food was good, but kind of expensive. Would stay here again next time.

    Gabe T.

    Love AC properties. Although this was a short stay this property was pretty nice, sharing a location with a mall. The price was affordable and the amenities were clean. Staff was ultra friendly and the dinner choices were not bad! I would definitely stay again.

    Offset seat!

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    7 months ago

    Great and clean hotel. Centralized in area where you can grab meals and easy access to freeway.

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    7 months ago

    I was out here for two days for an event and they were super friendly and super clean love it here will definitely come back to this spot

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    1 year ago

    Staff friendly and helpful. Breakfast a big hit. Great location. Only negative was not having a restaurant in the hotel.

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    Page 1 of 3

    Ask the Community - Ac Hotel - Pleasanton

    Review Highlights - Ac Hotel - Pleasanton

    SPOTLESS and very comfortable.

    Mentioned in 2 reviews

    Read more highlights

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    Hyatt House Pleasanton - Restaurant

    Hyatt House Pleasanton

    (154 reviews)

    $$

    An amazing stay! My…read morefriend has been staying at Hyatt House for an extended stay and had me over for a few nights. I was amazed by the property and its many amenities. This hotel is set-up much like a nice apartment complex. Her room was the One Bedroom King Suite. It was very spacious and has everything you may need for a long stay. The bed was comfortable (but lacked in pillows in my opinion). The sofa easily converts into a bed which is nice for having guests over. The kitchen is fully loaded with all the necessary dishes and utensils. The bathroom is a little small but the vanity is huge. The closet is also very spacious. There are large TVs in both the living and bedrooms which is a nice touch. The amenities are great too. There is a basketball/pickleball court, pool, grill, and hot tub outside. It feels very communal. People are always lounging out at the tables and around the pool. There are also fire pits to relax at. There is a nice gym, market, and small lobby bar. There is also complementary breakfast every morning (which is actually very good). They offer omelets made fresh to order with other items that rotate daily. The staff were all very friendly and accommodating! One thing I did notice is that after a while, even with the constant room service and a clean room, the room develops a little bit of a stale smell. Unfortunately, the windows don't open, but if you leave the door open, it will air out. I would definitely recommend staying here!

    Had a very pleasant stay. We have 1 dog with us . The bed was very comfortable. The staff was…read morehelpful and friendly. Their facilities like the gym were clean did not have any odors! Their breakfast was awesome with personally made omelets. Honestly their small little yogurt parafaits cupw were what had me waking up early in the morning to have breakfast. There's 2 options for them. Ones with frozen berries and plain yogurt. I tried both multiples times. For the plain one I would add pineapple from the fresh fruit bar. I loved the texture and taste of the yogurt. If I ever had to stay in pleasanton again I'd book almost solely for that yogurt and the dog friendly vibe.

    Springhill Suites By Marriott Pleasaton - Pool and large hot tub

    Springhill Suites By Marriott Pleasaton

    (26 reviews)

    $$

    Stayed here for a staycation and was pleasantly surprised by the hotel. I usually don't stay at a…read moreMarriott hotel but it's competitor hotel chain but I did enjoy this place Parking is free and there is an EV charging station outside that you pay. Not sure the company but chose to charge my Tesla and their supercharger a mile away. Place was clean. Hallways was nice and fresh. Even the rooms had a nice look and appeal to it. Refer to photos. 5 stars The comp breakfast was meh. Not a lot of selection. Hot meals were scrambled eggs, biscuit and gravy and sausage. It was sufficient so can't complain. 3 stars As a Bonvoy member, I had the app but noticed I didn't get a digital key card to bypass having to check in at the Lobby desk. Overall, I would try another Spring Hill suite and for sure this one

    First timer at this hotel and it was not a good experience. The room itself was spacious, clean,…read moreand lovely. However, the staff was not exceptional. When I entered my room, the body wash was empty. When I asked the front desk for more, they said there's no one that works in room service in the evenings. They then said I would have to get it from the front desk since they were alone. They never called staying they had it ready. Next day, I inform the front desk again. They promise to fill it. I return in the evening and nothing. I reach out a third time and they said their co worker will deliver it. I wait 45 minutes and nothing. I call a fourth time and they said the co worker told them they delivered it (they did not). Finally, five minutes later I receive it. Worst customer service ever!

    Four Points by Sheraton Pleasanton

    Four Points by Sheraton Pleasanton

    (317 reviews)

    $$

    The grounds are beautiful and exceptionally clean. I had a comfortable room. The front desk staff…read morewas unfortunately rude and dismissive. The television in my room displayed snow. I haven't seen snow on a television screen since 1985. I tried to connect the television to the network but failed. I attempted to call the front desk from the phone in the room but the phone had no cord. I then called on my cell phone and was placed on hold and no one came back. I went downstairs explain the situation and the woman at the front desk immediately told me that's normal and I needed to channel up, she raised her voice as if I should be familiar with their rooms and equipment. I also told her about the phone and she said their cordless phones. I explained to her that the cord port was empty, and when I lifted the receiver, there was no dial-tone. I was provided with another room, it would be most helpful if the televisions did not turn on to a snowy screen and they displayed a guide for viewing channels and shows, A clock in the rooms would be most helpful. A few upgrades are needed. The only person at the hotel that was gracious was the Asian woman that works at the front desk. She was always attentive and ready to assist and was very professional and kind. When I checked out, I stood at the desk while two employees went on and on regarding a personal conversation. They completely ignored me. I was headed to the airport and was not going to be late. I just left my room key on the desk and walked out Sheraton. You need to retrain the majority of your employees on customer service and kindness. Everyone should be treated with respect and no one should ever be spoken down to.

    Found this guy on the bathroom floor this morning!!…read more Found long black hair among towels and on the bathroom floor and shower tub. Room just wasn't very clean. The walkway to my car was smeared with dog poop! If you're going to allow pets then you should be prepared to deal with the mess!!

    Pleasanton Marriott

    Pleasanton Marriott

    (272 reviews)

    $$

    As far as Marriott's go this is mediocre. No welcome at the front desk, no acknowledgement of…read morestatus or even a friendly interaction. There were definitely a few homeless people living there, and hanging out in the club food area. I did pay extra for that benefit, and the food was gross. Don't bother and grab food nearby.

    Stayed here for work again as part of a group…read more Two things will drive this review: housekeeping and the internet service provider. I stayed four nights this time around. The first night, housekeeping did an amazing job serving the room. It was exactly what I expected. In fact, because I rarely see good servicing since COVID, I was going to leave a tip. Then the rest of the days came. After that first night, they simply changed the towels and straightened the bed. Nothing more and they didn't empty the trash. The third and fourth days, it was clear the housekeeping team phoned it in. The last night the bed wasn't really straightened. As for the internet. The first three days it worked great. The last night, it kept prompting me to log in and the pop-ups were endless. In the end, it never worked. When I called the front desk to ask them to reverse the charges, the desk clerked laughed at me that I couldn't get the internet working. I'm fairly tech savvy, so I know it wasn't me. See the picture below...and the endless popups. In the end, the Pleasanton Marriott is an OK property, just don't expect a clean room if you're staying more than one night.

    Hyatt Place Dublin/Pleasanton - Restaurant

    Hyatt Place Dublin/Pleasanton

    (181 reviews)

    $$

    Had a nice stay at a very reasonable price here. The front desk staff were very friendly and…read morehelpful. They even offer a local shuttle (24 hr notice), which I was able to schedule and take to the nearby BART station. The hotel itself is fairly small, but nice. They have a bar in the lobby and offer a nice complimentary breakfast of hot food, fresh fruit, etc. it is in a great location right off the highway, close to the Dublin BART station, and in a decent shopping mall with plenty of restaurants and shops. There is also a small fitness center and outdoor pool. The rooms are spacious with a large couch / sitting area separate from the bed area. Bed was comfortable, room was clean. They don't provide much for room amenities other than hand soap, shampoo, conditioner, body wash, and a small single serve coffee maker. A convenient and comfortable stay for a short work trip.

    This is a small hotel located inside the shopping center between Dublin Blvd and Hacienda Drive in…read moreDublin . It has outdoor swimming pool and fitness center . The place is compact with modern design and very comfortable lounge and bedroom . The staffs are very friendly and helpful. There is cute dinning area , easy access to microwave , snack bar , TV , restaurant,etc . Rooms are spacious and super clean . East access to 580 and 680 Highway . Within walking distance to nice restaurant like Urban Plates , fine food market ( Whole Foods) , Barns & Noble Bookstore, a cinema and other shopping. With reasonable price and great service , this is a hard to book hotel ! If you make the reservation earlier , then you have a better chance to reserve your rooms .

    Ac Hotel - Pleasanton - hotels - Updated June 2026

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