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    Ac Hotel - Pleasanton

    3.4 (85 reviews)
    Open Open 24 hours

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    Bathroom
    Carson M.

    Only stayed for one night on a Sunday so this review is purely for the room itself. Check-in was relatively easy, as I had requested early check in. There were some events and a wedding happening, so rooms were not available. Had to call the morning of and was able to get a room a few hours earlier. Parking is complementary which is nice. The room was fairly nice. It seems like a somewhat recent renovation. The shower and bathroom vanity looked great. I believe the vanity was missing a soap holder, and the water pressure of the shower was on the lower side. For the bedroom, the lights were a bit dim (didn't seem like there was overhead lighting). I was on the 3rd floor facing the freeway and the noise wasn't too bad. TV does have apps you can sign into, like YouTube and Netflix. Overall a solid hotel if you're only staying there for the room itself! Also near BART which is a plus.

    Diane S.

    This hotel was a fantastic find! The atmosphere was incredibly clean and inviting from the moment we walked in. Every single staff member we encountered was super friendly and helpful. A special shout-out to JANE, who was exceptionally nice and kind throughout our stay. We'd definitely recommend this place! Super great price for your stay! We were so shocked how reasonable it was for the bay.

    Front door signage
    Katrena H.

    The bartender was kind and friendly. Food came out fast and delicious... my Long Island was just right !

    King bed
    Brian P.

    Our stay here was nice until we had breakfast at their on-site paid restaurant - AC Kitchen. The server working that morning was Sandy, and she was extremely rude and unprofessional when we inquired about food allergens, telling us that "this isn't your house" and that no accommodations could be made despite us booking a hotel stay with breakfast rate. It wasn't until we walked over to the front desk to ask for a refund that she saw we were pissed and said she'd talk to the cook to see what he could do. We spoke to the Front Desk Manager - Earl - upon checkout to let him know what happened. He said he'd relay our complaint to F&B management and offered us 10,000 points as an apology. From that conversation, it sounded to me like Sandy has had complaints like this before. If this is how she talks to customers, then she has no business working here or in hospitality in general. I've worked in restaurants and hospitality before and would definitely never do this. It definitely soiled my view of this hotel as it was my first time visiting an AC. The hotel itself is nice. The rooms are clean, and the front desk staff was friendly and helpful. Parking is free, and it's within walking distance of the BART station. I would recommend the hotel but definitely not their restaurant.

    Hotel entrance.
    Courtney C.

    4/5 for this hotel: I stayed one night to attend a corporate party. +contemporary and clean +comfortable bed +temperate and responsive climate control +nice, modular shower +accessible with free parking -service (e.g. had to grab my own luggage cart to bring items up to room) -breakfast option is overpriced -echoey hallways; not much sound proofing -one small mirror in bedroom; only sizable mirror is in the bathroom Overall I had a comfortable stay and it is well kept and modern.

    Bathroom

    Outstanding two night stay for business. To start, I was greeted by Ivy at the front desk - she was AWESOME. For some reason she mentioned that there is a hiking trail nearby and I went! As a female traveler, I asked if it was safe and she said yes... so I went! the hotel is across the street from a Macy's mall and the trail head for the "Pleasanton Valley Nature Preserve Loop" was on the far side of Macy's, in a very affluent area up the hill at the "Pleasanton Preserve" sign. In less than an hour and a half, I walked to the trail head and hiked a glorious mile loop in open space and returned, totally refreshed. Thank you Ivy! A shoutout to the maintenance person - I locked the safe and couldn't remember the code. Even though it was late on a Fri night, there was a maintance man on-site who quickly opened the safe for me. I stayed in the King room on the mountain side- it was very quiet. SPOTLESS and very comfortable. Coffee was available in the beautiful upscale and lovely lobby. I did pay for the breakfast, which was fine... there's nothing nearby to easily walk to for bfst, so glad to have this option. Worth mentioning, the mall had JC Penny's closing, so the parking lot was vast and semi- deserted. The Macy's side has a Cheesecake Factory, California Pizza Kitchen and PF Changs - chains, but makes it easy if you need dinner, which I did with a colleague. One small point, while the AC Marriott has great aesthetics, the toilet seat is horrible - it is cut way too small for the bowl, which is gross. The design flaw is in all the AC Marriots, as I've experience this before and complained to corporate HQ. If I was traveling with my husband, it would be absolutely disgusting, but since it was just me, it was semi-fine. I would highly recommed AC Marriott, except this issue stands out which is why I'm mentioning.

    Lobby, bar area
    Margot R.

    This hotel was pretty nice. Here is my experience: The lady who helped us up front was very nice and courteous. The rooms are very modern minimalist in their design. I liked most things about it other than the bathroom door and the toilet. The bathroom door is a heavy sliding glass door that sticks. It seems dangerous and like it could easily come off the tracks. The toilet has a square shape and it feels like you fall into the toilet when you sit down because of it's shape. Other than that, the design feels nice. It seemed fairly clean, other than the bathroom mirror (which had water spots all over the center of it). The bed felt comfortable, somewhere between soft and firm. The pillows seemed nicer than average. Everything in the room worked, however the bathroom light seemed to stick and was hard to turn on and off. It was a button, but pressing it sometimes would do nothing. The bar area is open to either 9 or 10pm. They seem to be a full bar. They also offer food till around 8:30pm. There is a snack bar with items for purchase, including alcohol as well. The pool looked beautiful, but we didn't try it out. Overall it was a nice experience and I'd recommend this place to others.

    Krishna C.

    We stopped here one night on our way back from Oregon. Booking was easy. Early check-in option was present as well when we inquired. Comfortable room. Decent Swimming Pool. Bar is open late. Gentleman bartender mixed up some serious cocktails per my request! This should be an option if you are trying to stay in this general area.

    Room pic
    Rochelle 'Shella' T.

    Good place for our family weekend staycation. We wanted to earn our platinum status before the end of the year. And relax in a nice place with a restaurant. I liked their breakfast buffet. They had a lot to offer. I like the room size and cleanliness. It was nice to have a spacious bathroom and room. We spent most of the time playing board games and shuttling my kids to and from their ice hockey practice and games from the nearby Dublin Ice Rink. The staff are all very nice: had an easy check-in, the bartender was very helpful and patient with our dinner orders, and the breakfast buffet staff were very friendly and efficient: made sure that the buffet table was well-supplied with fruits, bread, meat, etc.

    My daughter making herself an espresso.
    Carol B.

    Check in was easy. Very clean. Lots of towels. Very clean looks remodeled lots of parking.

    breakfast buffet ($18/person)
    Be H.

    Such a beautiful hotel right near the mall, bart and freeway! This new hotel is much more beautiful in person. Their $18/person breakfast buffet provides endless option from bagels to pastries to eggs, sausage and bacon... all yummy and fresh! Sandy and Joni took great care of us! The rooms were very new and clean, I prefer the king size bed over the 2 queens; the layouts were a bit different. They also have a few corner one bedroom suites available as well which were huge.. bigger than my old apartment forsure! We plan on coming back to host meeting and events here!

    lavender bags
    Wesley S.

    Stayed here for a wedding near by. Very nice and clean hotel. Free parking in the lot. Free water & ice station in the hallway on each floor. Small gym on 1st floor with some equipment to get some reps in. Breakfast buffet food was good, but kind of expensive. Would stay here again next time.

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    9 months ago

    Great and clean hotel. Centralized in area where you can grab meals and easy access to freeway.

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    9 months ago

    I was out here for two days for an event and they were super friendly and super clean love it here will definitely come back to this spot

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    1 year ago

    Staff friendly and helpful. Breakfast a big hit. Great location. Only negative was not having a restaurant in the hotel.

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    Page 1 of 3

    Ask the Community - Ac Hotel - Pleasanton

    Review Highlights - Ac Hotel - Pleasanton

    SPOTLESS and very comfortable.

    Mentioned in 2 reviews

    Read more highlights

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    Hyatt House Pleasanton - Restaurant

    Hyatt House Pleasanton

    (155 reviews)

    $$

    My husband and I visited to see family and we had a pleasant time here at the Hyatt House!…read more PARKING Lots of parking around the property-- no overnight fee! I appreciated that there were spots just right in front of our room. SERVICE We opted to not receive room service so I can't attest to its quality. However, our check in and check out processes went smoothly. Very quiet, no complaints of noise around us. ROOMS We were upgraded to a two-bedroom suite which was plenty of space for just the two of us. Ours was located on the second floor and I didn't look too hard but there weren't elevators around-- just a heads up for those who might need one. The two rooms and two bathrooms were spacious. The living room had a pull out couch. There was a booth dining table that seats 4 and the desk worked perfectly for my husband who needed to work. Each room also had their own desks. The kitchen was equipped with a stove, microwave, and fridge-- ample for anyone who has to stay for a longer period of time. I always appreciate when hotel rooms have a full body mirror, so thank you for having one. AMENITIES We didn't get to enjoy the pool but we were impressed with the gym! It had 3 treadmills, 1 Peloton, 2 ellipticals, and 1 low bike. They also had medicine balls and dumbbells, but no bench or barbells. Unfortunately, the temperature inside was locked so it got warm pretty fast. BREAKFAST I appreciated their made-to-order omelets on top of their regular continental breakfast which included eggs, bacon, waffles, and fruits. There were plenty of seats in the lobby with TVs around. OVERALL I would definitely stay here again if we were to come back to Pleasanton! Great value for its price.

    An amazing stay! My…read morefriend has been staying at Hyatt House for an extended stay and had me over for a few nights. I was amazed by the property and its many amenities. This hotel is set-up much like a nice apartment complex. Her room was the One Bedroom King Suite. It was very spacious and has everything you may need for a long stay. The bed was comfortable (but lacked in pillows in my opinion). The sofa easily converts into a bed which is nice for having guests over. The kitchen is fully loaded with all the necessary dishes and utensils. The bathroom is a little small but the vanity is huge. The closet is also very spacious. There are large TVs in both the living and bedrooms which is a nice touch. The amenities are great too. There is a basketball/pickleball court, pool, grill, and hot tub outside. It feels very communal. People are always lounging out at the tables and around the pool. There are also fire pits to relax at. There is a nice gym, market, and small lobby bar. There is also complementary breakfast every morning (which is actually very good). They offer omelets made fresh to order with other items that rotate daily. The staff were all very friendly and accommodating! One thing I did notice is that after a while, even with the constant room service and a clean room, the room develops a little bit of a stale smell. Unfortunately, the windows don't open, but if you leave the door open, it will air out. I would definitely recommend staying here!

    Courtyard by Marriott Pleasanton

    Courtyard by Marriott Pleasanton

    (94 reviews)

    $$

    This has to be one of the worst hotels I've ever stayed at. The staff here do not care and will do…read morewhatever is necessary to make sure you know this. First off the exterior and lobby look clearly remodeled. The rooms are dirty. The gym is absolutely nasty. The walls are super thin. I had issues with my bathroom sink not draining. I called the front desk and the lady would not even listen but went on her speech of "we are unable to change rooms" even though I was only asking for someone to come look at the sink. I again had to call front desk at midnight because the noise coming from unit above and again they "we are unable to change your room" as if they are reading a script. Save your money and go to the Sheraton a block away.

    The rooms are very nice, the pool is large enough and heated (somewhat). The front desk is…read morefriendly and there is a Korean BBQ restaurant right next door, which was quite good but pricey. Carpets were clean and the Hotel was clean and modern. Air Conditioning was very loud in our room so we couldn't use it, pretty warm. WiFi, like almost every Marriott, is just terrible. Not sure how they attract any business people at all. Our room had almost NO WiFi at all, and it was only useable if you went to the lobby - and that was their solution - hardly a solution when most of the business that we conduct is in our room, early in the morning, with a decent WiFi connection. We travel a lot for business, so much that we are Platinum at Marriott, but they clearly need to do something about their business model, get some decent WiFi for their rooms!

    Ac Hotel - Pleasanton - hotels - Updated August 2026

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