What a wonderful experience! Owner is the sweetest person! Helped me find a specific frame i was…read morelooking for. Im very picky when it comes to my frames but found them here so quick i was shocked. Bought a gucci frame

Eunice (owner) is very fair about pricing with and without insurance, and her friendliness and…read moreexpertise make it a pleasure to get glasses. Not many places carry Silhouette frames (rimless) anymore, but Naperville Optical has a full selection, which is what brought me there in the first place about 8 years ago. They have been willing to, at no extra charge, customize the size and shape of my lenses. They have not tried to talk me into buying new frames when I have old frames (previously bought there) that I'd rather use. As an extremely picky glasses wearer, I have refused to even consider buying anywhere else since buying my first pair of glasses with them. They are very responsive and treat me like family. Really cannot say enough good about them!

Disclaimer: I've only interacted with the staff. I did not purchase anything or get an eye exam…read more I stopped by one afternoon hoping to ask a few questions and browse their selection. Unfortunately, the experience matched what several other negative reviews had mentioned about the staff's attitude. There were three employees working at the time, and not one greeted me, offered help, or even acknowledged me in a friendly way. Instead, I was met with stares and an overall vibe that I was inconveniencing them just by being there. I genuinely wanted to schedule an eye exam and pick out a new pair of glasses since this location is so close to me, but after less than two minutes, I felt uncomfortable enough to walk right back out. It's disappointing, especially knowing others have experienced the same unwelcoming behavior. I hope the management takes this feedback seriously, because the convenience of the location can't make up for how poorly customers are treated.

I brought my five year old daughter here for an incoming kindergartners eye exam. I also had my…read moreeighteen month son in tow. We showed up on time to the appointment, maybe a few minutes early even. After checking in at the desk, the receptionist handed me a clipboard with a few pages of paperwork to fill out. This is all seemed standard and there was no one else in the waiting area. They have a few toys in the corner of the office, so the kids were busy playing while I tried to fill out the forms. Then this woman descends from the back all huffy and puffy and literally starts yelling at me for not having the forms completed. I was in shock, as she came in aggressive immediately and didn't even introduce herself. I told her I was working as quickly as I could, but I'd be happy to bring the forms back with me to complete if they need to start the exam now. I'm super calm. She yells AGAIN. "We can't do that, you better hurry or we won't be seeing you today. We're already SO behind and the doctor doesn't have time to wait on YOU." My hand literally starts shaking trying to finish up the paperwork and my son starts crying because the vibes are off. I feel like I can't even console him, because I'm rushing and my hand is still shaking. I finish the paperwork and check the time on my phone - it was 6 minutes past the appointment time, and again, there's not even another person in the waiting area. No one at the office told me to arrive extra early for paperwork before the exam time. The assistant brings us back to a cramped room and again is incredibly rude and snappy, demanding I sit down and my daughter sit on my lap. I explain that will be hard with my son who is now hysterical from her disrespectful tone. I ask if perhaps they have a booster, which seems like a normal request for an office that sees children and has toys in the waiting room. She then gets mad at ME for my daughter not being able to see well through the machine while on my lap (while I'm also trying to juggle my son on my other leg). Again, she gets all huffy "WELL THIS ISN'T GOING TO WORK!" After she left, the doctor came in to the exam room and was calm, patient and accommodating. He made my daughter feel safe and comfortable, but I was fighting through tears the rest of the exam in disbelief at the disrespect I had encountered from his assistant from the moment I walked in the door. I would never go back to this establishment with a child.

Finding the right team to care for my eyes, let alone my family's, is no easy task. Dr. Klover…read moretakes the time to get the right fit for your eyes, and that attention to detail makes me feel much more at ease. Couture Vision has the feel of a small boutique shop in downtown Naperville with none of the boujee-ness associated with shops like this. They are friendly, patient, and kind here.

I am writing this for 2 or 3 years ago. This store in order to push sales, told us that we can get…read morefree exams and glasses. We pay first then to claim money from our insurance. We spent over $1600 for the glasses, then waiting from them to get insurance's check, we visited them several times, but never got paid. It has been almost 3 years past, we are still waiting. We know it was Actually a lie, it was their tricks to push sales. The place people was ok before, but looks wired now, does not looks like normal people. Will not come back to visit anymore.

Super friendly staff and a great doctor. They are always very accommodating and willing to help…read more The doctor came up with a solution to my vision issues that no one else had ever thought of. Highly recommended.

My family has been going to Dr. Boots for over 25 years...with good reason. He always made my…read morechildren feel comfortable, when they were younger, with his humor and is very professional. He keeps up with the latest advancements in his profession and is attuned to the information that may be needed, concerning optical questions. His staff is the best. They are helpful in insurance processing & questions. They're always available for minor repairs, adjustments, having cleaning materials available, etc. with a smile! I highly recommend them.

Dr. Paula is fantastic. Very knowledgeable and engaging. My session was very detailed and…read morethorough, so that I knew exactly where I stood with my eye heath. They hooked me up with two nice pairs of glasses, which have worked well for me. My experience was so good that I sent my wife over there for an exam. If you are sick of your eye doctor and want a new place to visit, give Dr. Paula a shot. You won't regret it.

Dr. Mintchell and staff are great. Have been going here for a few years and they make my…read moreappointments painless. They are super helpful when ordering my contacts and glasses

Communication. Each of the employees do not talk to each other & so I found that I was repeating…read moremyself multiple times. I was getting so frustrated because I came in for an eye and contacts exam. They then told me that I had a valid prescription and wouldn't need to do an exam. However, after 20 min - they decided to tell me that in order to get contacts, I would need to do an exam. Which I specifically asked for and scheduled. But they were explaining it to me - like I didn't know what was going on, when I know what I signed up for. Then the ladies kept speaking down to me - and I had to stop them and say "I'm aware of what is going on, I think that you guys aren't communicating with each other so you don't know... but I'm aware." lol So after 30 min, we officially started my ACTUAL exam. It stinks cause the doctor is very nice, but there's just a level of miscommunication that make things really unnecessarily annoying. So I don't truly recommend this place; but I'll come back cause they have my glasses but I plan to go to another store in the future cause I just don't like that they don't know what's happening, they ask me to know rather than read the paperwork and because they also end up taking a long time (my one hour appt turned into 90 min). So this place ain't worth it until they can organize themselves better.

I came in for a simple eyeglass adjustment because my nosepiece was loose. Everybody greeted me…read morewith a smile and it did not take long for someone to tighten my nosepiece. Come here if you want excellent customer service.

Highly recommend. From making an appoimnet to picking out frames Claudia was so helpful with…read moreeverything . She was so patient with all my question and helpful with the process of everything!!

This place has some serious management issues with how they operate. After my eye exam I ordered…read moretwo pairs of glasses, same prescription, because the reason for my visit in the first place was I had broken my only pair of regular glasses. I made a point to tell them this and that I couldn't see. I only had a pair of sunglasses from a few prescriptions ago, which is not at all ideal for daily wear. They said, on July 12 that they would be ready in about a week and a half which would have been around July 24. I never heard anything so I called them on that day to check and they said one pair had come in. Not sure when that happened or why they hadn't called me but I gave them the benefit of the doubt. Now it has been 2 1/2 week, I still had not gotten a call about the second pair and so I call them again and they say they are ready. For being a company supposedly passionate about people's vision, they sure don't seem to be in a rush to get you to see properly. If I hadn't called, how much longer would it have been? I'm beyond disappointed and will be looking elsewhere for my eye exams and glasses in the future.

Today I was helped by a lady named Gabby... Who was extremely helpful... Not only was she solving…read morean issue related to scheduling texts..that I had with a previous staff member...she was very pleasant about making the changes to the appointment and understanding my concern... That being said... We have been with Rosin for over 15 years... And I guess because I have compared other eye care businesses who carry our insurance... Rosin is very expensive! The frames are grossly overpriced.. the Lab & Service can be very slow... And their policy of $50 if you cancel your appointment the day of where I believe each individual case should be looked at with discretion! The doctors are very friendly and professional...Hope you have good insurance...!

New to the area and we found out this eyecare takes our insurance. No confirmation when we booked…read morethe appointment after calling. Then a day before they told us there's a $50 cancellation fee but not even the website says this. When we came in we were poorly greeted by a blonde lady who was not welcoming. After we were told to wait we heard a girl in front say she wouldn't pretest us. She had short straight black hair and we only like the doctor not the staff so hopefully she leaves.

AVOID IF POSSIBLE! Terrible dismissive customer service experience on July 3rd 2024 around 7pm…read more First time here and will definitely be the last (representative told me they couldn't help me because I was not in their system even though I made it clear I wanted to consider a first time consultation).

First time customer and went in for annual check up. When I got in the exam room and was using the…read morephoropter my vision kept getting worse instead of better. At the end of the exam I was given a worse prescription I came in with and told the doctor this is now worse. He made some adjustments, but eventually just looked at my contact box for the prescription I was currently using and gave me that.. After when I was trying to redeem my rebate for the contacts I was going back and forth with the assistant who kept giving me the wrong information and made errors on my receipt. Edit: Response from owner sums up the place. Pretends can't find my appointment and doesn't read my review fully.. I bet he does his own prescription

Dr. Kampschroeder really takes the time to thoroughly examine all aspects of eye health and…read moreexplains everything in plain language without being condescending. His friendly demeanor puts the patient at ease immediately, but he is also meticulous in looking at all factors when addressing patients' vision and eye health issues. I have a complicated vision/eye health situation, and he very patiently explained all aspects of what i was dealing with, and gave me clear options for solutions. I felt like i was in great hands when facing vision issues. I give him the highest praise possible. The office staff is also very friendly and professional, and is quick to accommodate any issue or question i had.

My family and I have been going to Naper Grove for close to 20 years. This is the best eye care…read moreoffice in the area. Amazing doctors and wonderful selection of glasses. I always recommend this office to family and friends. My biggest disappointment is that they have recently passed along the credit card fee along to patients. This is shameful. Being able to offer the convenience of using a credit card is the cost of doing business.