Dave was awesome! I dropped off my new Huffy mountain bike which had a defective derailleur upon…read moredelivery. He helped me get my bike out of my trunk and inspected my bike right away. The part was in stock and Dave got my bike turned around and tuned up ready to ride in 24 hours! The shop has a lot of great products. There were no high pressure sales just casual conversation, I like that! I highly recommend Dave and this business!

BUYER BEWARE!! DO NOT PURCHASE A VELOTRIC BIKE!! DO NOT PURCHASE FROM ROGUE ELECTRIC CYCLERY IN…read morePHOENIX!! Battery is terrible. Warranty with Velotric is worthless. Rogue sells you a high-priced bike, pockets your money, and takes no responsibility when things go bad. I paid $1,500 for a new Velotric Fold1 in late 2025. By Spring 2026, the battery (with a full charge) would go only 2 to 3 miles, then completely die. After cooperating with Velotric's warranty department to troubleshoot, they concluded what was obvious: it needs a new battery. Only after several weeks of back and forth troubleshooting did they inform me they have no batteries in stock and it would be another 2 months until they had any. They provided no compensation of any kind for the major disruption, nor did Rogue Electric Cyclery. Both Velotric and Rogue Electric Cyclery continue to sell new very expensive Fold 1 bikes that come with new batteries. However, neither Velotric nor Rogue is willing to provide one of those batteries to cover a customer's legitimate warranty issue. I am still waiting for a new battery covered under warranty.

My neighbor Mr. G is starting his first jobs. Earning what I think is pretty good money…read more Got first jobs im the USA? what do you do? Spend Money! Mr. G's first desire? He blew one payday 100% taking his friends on a bowling? Eating? Game playing spree? I'm not sure. This time he wanted a bike. Wheels. Transportation. Independence. For weeks he's talked about when he gets paid and his new bike. Would I help him pick it up? We scoped out a nearby bike shop. He switched to a pawn shop on his bus route home. Today was Thursday Sit and Chat, 2:30-4 pm Corner on the Market. He loves it because people enjoy him. Plus food and Independence! On the journey home was Grey Matter Bike Shop. We stopped to investigate. You donate a bike, they refurb it. Proceeds from used bike sales are donated to Barrow Neurologic Hospital. The owner's son died from brain cancer. Barrow treated him. The owner is paying back by healing old bicycles and donating the profit.. They also have a full showroom of fine electric and pedal powered bicycles at standard pricing. Plus excellent repair and service staff. Mr. G wanted a bike with a wide, comfortable seat. Sit and Chat Dave advised him to pick a bike short enough to not injure his groin areas when putting both feet on the pavement. We found a One Speed coaster brake cruiser, semi-fat tires. Simple to ride and repair. Wide, supportive seat. Built for comfort. Nearly new, brand new rear tire. $125.00. We pick it up tomorrow ar 10 am.

Finally a bike shop I feel like I can trust. Unlike the bike shop around the corner(Landis) they…read moreare not jerks here, nor do they think they are above you because you don't ride a Pivot(one can dream though). Took my recent build bike to them to finish it off. Quoted me pretty in par with other bike shops and was done the next day. Although I do wish I had specified to cut my cables as they are a bit long. Oh well.

This shop is great! I recently got back into mountain biking and a friend recommended I contact…read moreWill at Sonoran Cycles. Will is extremely knowledgeable and helped me narrow down what kind of mountain bike to get based on what trails and where I plan on riding. He gave me a great deal on a bike that he ordered for me. When my bike was in, Will set me up with everything I needed to hit the trails. Since getting my bike back in September, I've spent hours on the trails with no issues. When I got the bike, Will recommended to get some rides in and then to bring it back to make sure everything was good. I recently took my bike back to have it checked, Will checked everything and made some quick adjustments. I am extremely happy with my bike and recommend this shop!

Brought my son's Guardian bike in because it wasn't moving well. They fixed it in one day at a very…read moreaffordable price! My son hopped on and said it was "so fast" which I take as meaning it rides smoother than ever.

I haven't been in this business for years. They were rude and overbearing. There goal was to sell…read moreyou something that was more than what you needed. My feeling was if they didn't think you were going to do that, they'd go to someone else who might. Today, against my better judgment, I stopped at Sun Cyclery. I didn't take my bike in because it would give them a chance to over sell me. I was in no mood for that. I was amazed by how helpful Troy was when I walked in the door. He was very willing to help me find really what I wanted and suggested ordering the bicycle seat that I needed. I had checked prices on line before going in so was pleasantly surprised to find the price would be about what I would have paid online. I also found other accessories I've needed. I feel good about my experience. One thing too. Troy was more than willing to take the time to discuss my needs. When I left, I asked what time they closed. Turns out they had closed fifteen minutes earlier. I never would have known. That is great service. I asked and found out Sun has had new owners for about four years. How nice! It sure has changed and for the better!

Great service on a custom hand cycle for my handicapable friend . Got him back to rollingread more

Ryan set me up with a new chain quickly and under budget. Great experience as always. It is why I…read morekeep coming back every time.

Walked in looking for either a casual cruiser or a town hybrid. And, simply got a lecture on how…read morebad Trek, Specialized and Giant overprice their products. Not a good experience. Especially since I was a Trek sponsored rider and love their products. Joe would never bag on another company or shop, apparently the new guy will. Buyers please be aware that you can buy quality products at a reasonable price if you simply lower the component groupo. I would never buy anything based on the interaction I had today. Retail rule #1 don't badmouth other companies or shops based on their products. Especially when you carry Bianchi and next Wilier. What a waste of time, but now I know not to send anyone back to this shop. RIP BOP.

It's getting hard to find a bike shop in Scottsdale, AZ that will not gouge you on the cost of…read morelabor. Scottsdale Bike Co. is one of the last reputable shops standing in my beloved Town of 53 years. At other shops in Old Town, I feel the money getting sucked out of my pockets just walking in the door. Some of the smaller shops even think it's acceptable to talk down to me when I am asking about service. The Team at Scottsdale Bike Co. are my kind of people. They'll openly chat about what I can fix on my own and what I need them to handle for me. Their labor costs are the lowest I have found in Scottsdale, and I genuinely enjoy chatting for a few minutes with the service team when I have a chance to pop in to get some work done or see if they can find a part for me. If you're not getting your service and repairs done at Scottsdale Bike Co. you're throwing money away, and I can give you my Zelle if you want to throw your money away in my direction. Thank You Scottsdale Bike Co. for helping me keep my costs down as low as possible while I enjoy the thrill of the ride with my friends and family.

Above and beyond shop and people, that just care. I wouldn't be able to say enough about…read morethe guys at SBC... gentleman, knowledgeable, friendly, incredibly helpful. What started out as a Google search to rent a quality and fun mountain bike, at an affordable /fair price, lead us to Scottsdale Bike Company. Quick call on the drive from California confirmed they had what we needed. Upon arrival they noted we were stacking the bikes in the back of our suv, and one of the guys offered his personal hitch rack to ease our load and set it up for us. After a fun hour at the Mesa bike park, we had my gfs son's personal bike break. After fiddling and realizing the severity we quickly ran back to SBC just before closing. The guys got right to work without much more than a question to see if they could get us back on the road before we left the shop. I rented a Large MTB and they offered to swap us out for a bike more fitting for the 12 year old. I said thanks, we'll take it. They then insisted I didn't miss out and sent us on our way with another bike rental. A beautiful amazing and quality full suspension MTB. They inspected each unit thoroughly. Noting one had some damage, and despite them being able to send us with it, they did not. They ensured they sent us on the trails with a solid well looked after unit. As we came back to return the next day, and pick up the bike. They did everything they could to get us running, but it being a 10 year old model (They didn't have parts on hand) they offered to help but would take time to get parts, we're just in town for a short while. When I asked what we owed them for inspecting and trying to fix it, they declined our payment outside of the rentals. True gentleman, incredibly kind, generous with their time and resources. I'd pay every penny to them for parts, service, even a purchase. Whether visiting, or a local, take a minute to give them a chance to have your business! You won't regret it. As honest as they come.

Came in with two flat tires and the team helped me immediately with the repair. I also purchased a…read morepair of gloves and brake pads. Great septic gear and the prices are very fair. Thanks for helping me out of jam and getting me back on my bike that day!

Unfortunately, this business does not understand the legal implications of accepting a service…read morerequest from someone with younger onset Alzheimer's, without contacting POAs (powers of attorney). And yes, the shop owner was aware of my husband's Alz diagnosis prior to accepting the service request. My neighbor Greg, who I asked to leave our family alone in February 2025, took my ill husband with younger Alz and his bike in to this shop in July 2025. The neighbor struck a deal with my husband's mother to pay for the service. As my husband's medical power of attorney (btw he has a court appointed conservator for financials), I was never informed. When my 5yo daughter and I got home, my husband had no idea where his bike, his backpack, or his cell phone were. All was lost in the time that I went to have lunch and pick up my daughter from kindergarten. On our wild goose chase that evening when I should've been helping my daughter with homework, brushing teeth, and evening routine, we found his bike at this bike shop, and then my husband vaguely recalled some intervention by our dirty gossip-Gabby, Nosey Nancy neighbor Greg who refuses to leave our family alone. Little did the shop owner realize that our family had been in legal battles with my husband's aggressive horrible mother for 3 years. She has lost every futile battle, yet she keeps trying. Her latest failed attempt involves threats of legal action regarding my daughter. So the neighbor Greg striking a deal for my husband's mother to pay for his bike? No. Not allowed. My husband's conservator even refuses to answer his mother's calls due to her belligerence. So unfortunately, this shop should educate themselves on accepting service requests from persons with Alzheimer's, and understanding that you need to communicate with the POA prior to service acceptance. The outcome: I accepted the invoice and paid from our marital account, even though I never (nor did the conservator) requested or agreed to this service. EDITED TO ADD: When we all came in for me to pay and pick up his bike, I asked the shop owner "do you know he has Alzheimer's?" he said YES. So please, if you are a business owner and you knowingly accept a service request from someone with a severe cognitive impairment, you MUST ask for POAs to ensure this is the right decision for that person. Someone told me "what are you supposed to do when someone with Alzheimer's has a broken bike?" You find the Medical and/or Financial POA for that person and work as a TEAM. You don't take matters into your own hands - this is literal exploitation of a vulnerable adult. Fortunately for us, my husband is now placed in memory care so he cannot be exploited, and so we don't end up with wild goose chases around town when I need to be working and raising my daughter on my own. Shame on everyone involved who caused confusion in my husband and harm to our family.

When I started my rebuild Cooks Bros' 3 bar cruiser with period specific parts, I called 3 bike…read moreshops, all three didn't feel comfortable working on the bike. But all three recommended Thomas at Brass Monkey. Not only did he help with finding parts, but he also took his time in determining the way to go about cleaning the bike back up and finding period specific parts. Ultimately, they proof was real when I started getting offers exceeding $18K. Thomas is not just a respected locally but also nationally. Great to have him here in PHX.

Excellent bike shop!! Thomas was super helpful and kind. Gave me a good deal with a used bike and…read moretweaked it into perfect condition. They have an awesome collection of all sorts of bikes, especially vintage. Can fix any problem you have as well. Highly recommend this place