I visited GO AZ Peoria fully prepared to purchase a motorcycle I had seen online. My experience…read morestarted off strong; I was greeted warmly with a water, and my salesman, Dustin, was a polite, upfront gentleman. However, the experience fell apart during the trade-in process. After being quoted a fair range of $1,500-$2,000, the "verdict" came back at a laughable $500 for a low-mileage Ninja 300, citing wear-and-tear costs that didn't come close to justifying a $1,500 drop. When I chose to walk away from the deal and mentioned that my time had been wasted, I was met with shocking behavior from the General Manager, Brian Ruiterman. Instead of trying to save the deal or de-escalate, Brian made a dismissive hand gesture and told me, "BYE, BYE." To be treated with such arrogance by a GM is unacceptable. Dustin actually came out to apologize for his manager's behavior, which says a lot about the culture Brian is fostering. I would have likely bought the bike outright without the trade-in if the management hadn't been so disrespectful. I will be reaching out to corporate and Gina Marra. If this is how the leadership treats customers, go elsewhere.

Refusal to help unload a motorcycle off a carrier. Stating it's a liability to be within 5 ft of…read morethe truck and carrier. Kyle is very rude and disrespectful in his tone and delivery of how he states his opinion and talking down to the carrier driver. One of the sales team came out to see what he could do. Stating he'd help and do what he was able to do without violating his company policy. Craig operated the carrier lever lowering the deck and its extension. In what took less than 3 minutes Kyle was still getting himself worked up over this situation. Kyle even gave a rude hand gesture to the driver upon my leaving the property.

Anthony was my service man for repair of my ATV. Provided excellent customer service; explained…read moreeverything that needed to be repaired; very helpful in every way.

Your Indian staff, Ian, Jarrett and JR are exceptional. Totally customer service and…read moreprofessional. I can't say enough good things about these members of your staff and being a customer over the years, these guys I would consider more of like family members. Whatever it takes, RideNow needs to keep these guys. All of these guys are super valuable to Indian sales, service and RideNow. Thank you Ian, Jarrett and JR!!!

I walked into the new AZ dealer excited to have another option for my moto needs…read more I walked in used the rest room then walked the store to look at inventory. I counted three parts guys 1 salesman on the floor and another employee in a clear glass corner office. Not a Welcome in Not a can we help you Not even an acknowledgement HUGE let down! Im in the market for another sport bike and new H2SXS. I seen the H2 SXS but had zero help and no prices on them. I walked in excited and ready to purchase a sport bike and sxs I walked out let down and disappointed. Staff to busy looking at computer screens and cell phones . I get it if you actually had customers in the store and helping them but I literally was the only person in the show room. Great job AEO AZ

Showed up at this place looking for some info on a Husqvarna purchase, and worked with Joe (along…read morewith some other guys). They were all very helpful, informative, and patient with my questions. I would definitely visit this place again, and recommend if you're looking for a low-key, no pressure environment.

Keegan and his crew are fantastic. Knowledgeable and friendly, they took care of my 300cc SYM…read morescooter in a very reasonable time. They moved next door, so they had some down time with the transition to that location. Worth every penny. Help local and smaller businesses like this out!

I bought a 2017 KTM 300 XC from these guys a while back and it's been an awesome bike. The whole…read moreprocess was easy and straightforward with no pressure. They were honest about the bike and answered all my questions. I've put quite a few rides on it since and it's been a blast. If you're looking for well taken care of used motorcycle, dirt bike or ATVs. I'd definitely recommend checking them out.

These guys are top notch. Ordered some custom rims for my 06 Yamaha Stratoliner and boy did they…read moredeliver. These rims are gorgeous and even harley riders have complimented on how they look. They said 8-10 weeks and they delivered on that. Wheels, rotors and sprocket and everything needed to put them straight on the bike. I'm more than satisfied!!

Was searching for someone to get me wheels for a few years everyone took my money said yes then…read morewhen it came time to get the wheels it was always an issue so i found SMT WHEELS and they made it easy convenient and everything they said was on point delivery was exactly what they said it would be and im very happy with everything Spencer helped me get it done and I appreciate it

These guys are great, bought my 2nd bike from them yesterday, financing was a breeze, showed up…read moredecided to buy it and left with it an hour later. So much better than a Harley Dealer, prices are phenomenal, whether you're buying your first or are a seasoned biker, they'll take great care of you!

I wanted to take a moment to thank Dwn N Out for working with me on my transaction. I took a…read morepersonal gamble on a used Indian motorcycle, never having ridden before (and consequently not knowing much about motorcycles and their quirks). I asked about the motorcycle's history, but it didn't seem there was much history that they knew about or (if they did know) that they would share with me. That's always a little concerning, but I didn't have a reason to not believe the motorcycle was in good working condition. Of note, they generally will not let you test ride motorcycles because of insurance reasons, but neither will most major dealers. They will let you start and sit on the motorcycles. The manager shared with me that they do an inspection of the motorcycles to ensure they aren't coming back in to the shop with issues after they're sold. Makes sense, so if you want to be sure after the purchase, you get a 30-day warranty from the shop and you can inspect it if you want elsewhere at your cost. I also purchased an additional major parts warranty from the shop at my cost. Sometimes if you want a good deal, you have to roll the dice. I want to apologize to Dasen for getting worried after I bought the motorcycle - a check engine light came on, but I later researched and realized this can be common and isn't always a big deal... I felt a bit worried and emailed them. They had a mechanic call me and discuss it with me, and it made more sense. To be clear, I do NOT think it's wrong for a buyer to be concerned about their investment... that's normal and okay. But I may have come off as a little overly concerned and I didn't mean to worry them, so I'm sorry if I did. Thanks for your patience with us newbies, Dasen! Overall, they have been wonderful to do business with, and I recommend finding a great used bike at a great price here, instead of paying exorbitant dealers fees at major dealers. If you know bikes, you will feel more comfortable in buying used. If you don't, then learn a little about them first. You can save good money here. I LOVE my new (used) Indian. Thank you, Rachel, Dasen and staff for working with me. I look forward to sharing a positive purchase experience with others in the Phoenix area. -J

I wanted to take a moment to leave a 5 Star review for Ride Now Goodyear AZ…read more This location has been good to me helping me with two motorcycle purchases. Both purchases have gone smooth Brandon is my go to he has helped me get the deals done. Patient and ready to help make the process smooth and easy. Thank you Brandon and the Ride now team Goodyear. I will be back soon for my next purchase.

Offer good prices and service. But their third party registering process is lousy. Bought new ATV…read morethey told me it would take 45 days before MVD would receive the paper work. So my new ATV sits till MVD gets papers so I can get an off and on road lience . Think about were you spend your money. Buy a new car you drive it home .

They team there are great took care of my bike for its 5k maintenance and they gave my bike back…read moreeven cleaner then how I had i!

Just wanted to give a big shout out to Pat and the other riders/leaders for keeping the demo riders…read morein line, they are very helpful and knowledgeable, thanks guys, Steve