So I went to get my oil changed and on the ride home about 90% of the oil leaked out of my engine and pretty much ran dry as I pulled into my garage. What oil remained in the engine then leaked onto my garage floor. I called them and they gave me the number of the tow company they use and 2 hours later the tow truck showed up (not Fowler's fault on the long wait). Fowler got me right in and gave me a loaner vehicle to use while the put oil back in the engine and checked it to make sure it was ok. The oil was all over the exterior of the vehicle as well, and they did give it a good wash to take care of that. The 1 Star really comes to play because they said they would send someone over with a power washer to power wash the oil off of my garage floor, but they no show/no called me. When I called the supervisor I worked with the first day and the next he was never around and did not return my calls. I cannot stand subpar customer service and that is what I received. I would not recommend Fowler dodge for service. read more

I was happy with my purchase at Fowler. However their service department is a disappointment. The car had a small ding in it when I bought it. Not very visible at all. I took it in the next week and left it all day for them to remove it. I am not sure why they did not take care of it but the would not. I called Jeep and Jeep called Fowler. Fowler still would not take care of it. Finally Jeep sent me to Bob Howard Jeep and they took care of it in 20 minutes while I waited. I left several messages for the service manager at Fowler, Dustin Pember, and he never once had the courtesy to return my call. I feel like once they sold me the car then they got their money and I was not important. Too bad because I would have been a loyal customer. Thanks to Bob Howard's service department taking care of it for Jeep I will be going there for future service. read more

I took my truck to get my dash replaced and was quoted a price to which I agreed. Afterward they mentioned that air condition parts had to get replaced as well to which I agreed to also. My a\c worked just fine when I took it in but when I picked it up it was not working well. Also, one of my tail lights was not working so I had to take it back. They rush so much that they don't fix things correctly. So they fixed my tail light afterward but left my a\c broken and didn't want to honor their warranty. I would not rec read more

I highly recommend this dealership and will definitely buy from Fowler again! We had purchased 3 other cars from Fowler dealerships, but this was our first experience with Fowler Dodge. My daughter needed a newer car, and she found a 2015 Chevy Cruz on True Car at Fowler Dodge. We drove the car and negotiated the deal, including the trade. We worked with Jesus and Dustin, and drove the car home that night. The following evening, less than 24 hours after purchasing the car, the check engine light came on. I immediately thought "what did I get into." The next morning I called the dealership and was told to bring it in. My daughter took it in that day and the service department looked at it. They could not figure out what was wrong and needed to send it to a Chevy dealer. They gave my daughter a brand new Jeep to drive while her car was being repaired. I called and spoke to Barrett, the Used Car Manager, and he assured me they would take care of everything. We got the Cruz back this evening, and it is running great. They gave us receipts from the work done at Fowler and the other dealership for our records. Each staff member I dealt with at Fowler was excellent! After driving the loaner Jeep, I may be buying my next car at Fowler Dodge. read more

I contacted them about a car I've been looking for and offered to put a deposit down to hold the car until I could drive down to buy it. The salesman assured me there was no need for a deposit and that he had the keys and it would be there when I arrived the next day. 8:00pm that night I received a phone call saying that another salesman had sold the car, apparently over the objections of the salesman I was working with. This is just a HORRIBLE business practice. The salesman had the gall to ask if I still wanted to come down and look at other cars, despite my having told him I was looking for that specific car. Then on top of that I start receiving email reminders that I missed my appointment and was something wrong, or did something come up. Nothing like rubbing salt in the wound after stabbing someone in the back. Avoid this place like the plague. read more

Requested a transmission service along with filters replaced , alignment and rear differential fluid change , the only thing done rite was the rear differential fluid , after waiting almost over 6hrs went back to the dealership to see if services had been performed , I was given a total 500$ above what I was initially quoted , upon asking for a breakdown I learned the filters on the transmission still hadn't been changed as requested in the original work order , had to wait another 2 hrs almost for that to be fixed .... , While I asked the service advisor of the breakdown I demanded to see the alignment results which I was charged for but failed to be informed earlier that one of my struts is bent and my vehicle can't be alligned , about 1500 so miles later I notice higher temps on the transmission n it starts slipping on climbs , go in to another dealer to have it checked out n the transmission fluid is a quart low .... I.e transmission damaged on a work truck that's my bread n butter , this place is a no go for service ! read more

Be on your A game when coming into this dealership. I wasn't and am gonna pay for it now. I got caught in a circumstance where I had to buy a vehicle, just happened to pick this place by chance, after wandering where my plates were I contacted the dealership and turns out not a single thing they told me was true. If I ever have to buy another vehicle in Oklahoma, there is zero possibility it would be from this dealership read more

I bought a used Jeep Wrangler 3 years ago. They wouldn't budge even one dollar off the asking price and low balled me on my trade in. The Jeep had tons of play in the front end and they said they would take care of it. (Only after I raised a fuss). They looked at it and said there was nothing wrong and it was a Jeep thing and seemed confused that I didn't already know that. I took a look myself and noticed oil coming from the front stabilizer shock. I replaced it myself and that fixed it. It had a leak on the drivers side door when it rained and they charged me $100 to look at it and said it was because of a wire that was for the light bar. I checked it out myself and it had nothing to do with it. Countless times I was told the best time to be there for an oil change and when I got there, I had to wait forever and then was told a better time when I got there and the times were always different. I will never do business with them again and I will never refer anyone to them. read more

Man, it's been a bad day shopping for cars. At least this time, Fowler Dodge had the car I was hoping to test drive, a 2006 Chrysler Pacifica with 98,000 miles on it selling for $4,998. Unfortunately, from the moment I got on the lot, the dealer I was speaking with did not think my credit was strong enough to finance this vehicle, even though they did not check my credit and do not know what it is. Now I know that financing a vehicle with this type of mileage on it might be a little unusual, but I wanted to get something that was safer than the car I am currently driving and has more cargo space, plus a third row for seats. I could easily pay this vehicle off in under 6 months, but just do not have the money right now. Regardless, the dealer took me in the Pacifica and kept trying to sell me a used 2016 Dodge Journey. After two awkward and quiet test drives, I met with a financing office agent and he told me that it would be tough to finance this vehicle for me, but it wasn't impossible. It was on me to pull the trigger that night instead of seeing if it was possible to do so. Afterwards, I left the dealership feeling like a bad person for wasting their time, and they clearly did not want to help me, they just wanted me to waste more money on an almost new vehicle when that is not what I was in the market for. I do not want to be saddled with car payments for 72 months. Bottom line, if you don't have money for a new car or are too smart to fall into their traps of high car payments, don't come here. read more

Scheduled an appointment for warranty and recall work on my 09 Dodge Ram. During the call to schedule they indicate a date and time (7am) for the appointment. The issues with the truck were discussed and they said no problem, they will get to it. I arrive at 7am and let them know who I am and why I am there and they seem confused. (They did do a call the day before to confirm, which was good). I explain my issue with my truck and they say well, they don't think they can get to it today, but to wait until 8am when there service employees actually arrive. Why have a 7am appointment if they don't arrive till 8am?? Then what is the point of an appointment if they can't get to it?? Still here in the service department waiting for my 7am appointment and it is after 8am... Looks like I will be getting my keys and going else where. Do yourself a favor and do the same. read more

I had pre-approval with my credit union and they ran an inquiry and processed my purchase in their system. DON'T GIVE THEM YOUR SSN IF YOU'VE BEEN APPROVED ELSEWHERE!!! I should have checked reviews beforehand. read more

Be careful about giving them your phone number. I made an offer on a car and asked them to please not pester me but to call if the offer was acceptable. They will call over and over and over. You can block their numbers and they'll keep calling from other ones. You can tell them you already bought a car elsewhere and they'll still call. They'll text. They'll call more. They'll have numbers from Deer Park Texas call. They won't give up. It's been a month and a half and I'm still getting calls and voice mails. read more

I had an appointment on Monday to drop my car off and they still hadn't even looked at it by Thursday night! Every time we called they would just tell us it was next or we will get to it by the end of the day. When we went to go pick it up we heard every excuse in the book as to why it hadn't been worked on and frankly the employees were not very nice. I can guarantee I will never recommend or bring my car to this dealership! I ended up just picking my car up from there and taking it straight to a different dealership and had a totally different experience. read more

I live in California. Somehow I got on Fowler Dodge's email list. They send me spam marketing from time to time. I have opted out of all future communications, yet they keep sending it to me. This violates the federal CAN-SPAM law, as well as ethical business practices. I write to them to have my name removed from their list but still it happens. Losers! read more

Wow just had the best truck purchasing experience ever. This whole team really rocks. They really want your business and it is shown by action not empty words. I am soooooo impressed! read more

Great!! Kenny at service took care of me with no notice! traveling across country from md to Cali trucks check engine light came on Stopped in Nashville and Little Rock those dealerships took the light of the dash and that was all. Light came on shortly after each stop. Pulled into fowler dodge shortly before they closed Kenny and his crew took the truck and really fixed the problem not just take the check engine light off. read more

Well they are very friendly people that work there. But whoever is there detailer ain't every good on detailer vehicle out. The vehicle I bought the back seat had stain on the seat. And it smell like dirty feet when I got in to test drive the vehicle. So if y'all want to keep business teach your detail guys how to detail . Because I had to used my stream cleaner of the seats to get them clean. But another than that my experience that where good. read more

The salesman that I had an appointment with was not there, but I got a new salesman that was very good. Unfortunately, the salesman I had the appointment with got some or most of the commission. PART 2. They had prices on the internet and kept bringing up coupons to print that said $3000 off for Memorial day. When I got there I had to argue just to get the internet price and that included a $1000 veterans discount and a $1000 finance with them discount. So I got no discount? Not everyone is a veteran (I am), I wanted to pay cash, but to get the internet price I had to finance with them. Okay, so then we looked at several cars and the salesman went into the back numerous times. We finally came up with a price and they took my trade-in for less than a junkyard would pay, but I had been looking at new cars for weeks. PART 3. I got to their finance guy and he raised the price to more than the than what I had agreed to. I had been there for 3 hours so I gave in. I am 73 years old...is that a crime against seniors. I walked out of other dealers over the last 2 months because I did not even get that far. I wish they had Lincoln/Mercury dealers that were good to work with and made me glad I dealt with them, but they quit making the Mercury and I don't want to pay for a Lincoln. I wanted a Jeep and I talked to more than one crook, I mean jeep dealer. I was trading in an old Jeep with 262,000 miles but everything on it worked like new and did not use oil. I may be sorry I got another Jeep. read more

This was the worst car buying experience ever. They lied to us from the start. The worst part came ten days after buying two vehicles from fowler---2015 challenger and a 2014 customized jeep. The contracts that we signed with payments and interest rates that had been agreed upon apparently were not good enough for them so they tried to con us into signing new contracts with a higher interest rate and payment. We new they were trying to cheat us so now we are seeking legal counsel. The managers at this dealership have got to be stopped from scamming Oklahomans. Do not shop here!!! read more

We had a GREAT experience with all the staff involved in the purchase of our new vechicles. Tom King did an amazing job as our salseman. Every step of the process was very accomidating and we got a great deal on two brand new vehicles. We will buy from this dealership again in the future. read more

I ran into a problem while traveling and they got me in and out in no time. Made it home 800 miles with no other problem. Appreciated Brian's help! read more

Bought a 2012 Jeep Wrangler Unlimited! Sarge the salesmen and Ethan the financial manager were great! Very personable and knowledgeable. Easy buying process. Drove from Tulsa to buy the Jeep. Only wished they would have filled up my gas tank for me and had made sure it had a recent oil change. read more

Do NOT buy from this dealer if you are coming from out of state and think you will be getting a great deal. This dealer is dishonest and will not honor the agreed upon price when you get there! Even if you negotiate the pricing in advance, they will scam you. I traveled from Texas and ended up paying $400 for documentation fees and $599 for "add on" items like nitrogen in the tires, wheel locks and a tire cover with their advertising on it. They refused to remove those items so i was stuck paying for them or drive back home to Texas empty handed with a wasted trip. So, they basically scammed me out of about $850 if you assume that normal documentation fees would not exceed $150, which they shouldn't. I would have walked out the door (out of principle) if I had not brought my fiance with me and the new car was for her. This was her first new car, so I was determined to make it a pleasant experience. I decided to eat their up-charges so as to not ruin her first new car experience. Don't trust that it will be OK to do business with this dealer. Before I left on my trip to OKC, I asked the salesmen, Chris, for his personal guarantee that there would be no "surprises" upon my arrival and he provided his personal guarantee. I understand dealers pulling stunts like this because they have for years, but I had all of the numbers worked out and agreed upon up front. There was no room for this level of dishonesty. read more

I have been to a lot of horrible dishonest dealerships and this is by far the WORST place I have ever been. Marcus never answers, calls you back , and will lie straight to your face. They "promised" so many things that were suppose to be done with my truck and NOT one of them were ever done. I called numerous times to set up an appointment to get the work done and they would never called back or set up a date to get me in. They made me make several unnecessary trips to get my tags because they did not do their paperwork correct and did not get me my title in time. Only after I threatened did they agree to pay if any fees were due when this was by far NOT my fault. All the warranties they sell you .. ARE SHIT! NOTHING is covered under any of those warranties. DO NOT buy any kind of warranty from these people. These people are all about the dollar to dollar and have NO customer service. They want to move vehicles and do not care about you for one second. Better yet ... DO NO BUSINESS WITH THIS DEALERSHIP AT ALL! I will NEVER be back. read more

This place is a complete RIP OFF! They are RUDE, UNPROFESSIONAL, and moreover SCAMMERS! They LIE and try to put in as many hidden costs as possible. I waited hours on the car salesman to put together a deal, once i got with the finance manager it was a different story. The finance manager then made rude remarks to me for deciding i was done watching them try to scam me. DO NOT give this place your business! read more

We was buying a 2015 RAM 3500 dually pickup. As me and my wife and salesman walk around a lot they had some 2014 that had all the options that we wanted on the truck but not the color. The salesman needed to run inside to get a key, he had asked us to look around outback to see if we could find a color that we would like. As we walked around outback we did find the color I was looking for we looked around the truck and seeing that it didn't have an antenna on it, we looked around and noticed a mechanic walking around the yard we stopped him and asked him about why it didn't have an antenna he told us the truck just arrived and didn't have P.I done on it yet so we walked inside to tell the salesman that we found the color we were all excited about that so they started the paperwork. We had never looked inside real good never took it for a test drive so it was unaware of the problems that the truck has. So they took all the paperwork down and told us there was going to do a P.I on it and we can pick it up the next day. This was on a Saturday evening when we was looking at the truck, 01-31-15. So I come back in that following Monday on 02- 02 -15. So I was looking at the truck and noticed it didn't have the fifth wheel tow package that was something I needed very very bad I was telling the salesman about it and he said he could have all that added to the truck the drop ball and the fifth wheel so as they wrote that we owe you on it . They added the drop ball but did not want to add the fifth wheel as agreed so I was very unsure with everything anyways and waiting head and settled for what they asked so that afternoon we drove off in the truck and went home the next morning on my way to work I noticed a bad hesitation in the acceleration from a dead stop. And the passenger door was very very hard to show it you had to slam the door to close it that day the salesman had called and said that he had a better deal on the truck a lower interest rate which I drop my payments down by $85 and would like for us to come in and sign the new contract. So that afternoon we came in and I was addressing the concerns of the truck and how I felt some of the package of the 2014 didn't make it onto this 15 and about the hesitation in the acceleration and the passenger door the finance manager entered the room and to us it seemed like you had an attitude about it we were addressing the problems with the truck and he told us that we knew everything about the truck before we sign the contract and drove off in it. Which that was far from the truth we never went through the truck we never test drove the truck until the day we drove it off the lot. He proceeded to argue with us about this and tell me how it was all my fault that I knew everything about it and as it got worse I did tell him if he kept it going I was going to set the keys down and giving back the truck. So he proceeded to keep it up about 3 minutes into it I got more aggravated and set the keys down on the table and told him he can now have the truck back I do not want it. As me and my wife was trying to walk out the door he comes up from behind us and leans up against the wall and tells us Mr loper I know you know your rights but let me tell you the rights of Fowler Dodge, he told us if we do not sign the new contract he would force the old contract on use, he said no matter if it was in my driveway or on the car lot we was going to buy that truck no matter what. I told him I did not want the truck no longer and it was a waste of his time to try to finance that truck he said before we left he was going to push that contract through. Me and my wife felt very threatened about the way he approached us and talk to us. We no longer want the truck, we no longer want to do business with Fowler Dodge . They have the truck we gave it back to them on 02 03 2015 and I turned in the second key to them on 02 04 15 that they didn't push the very first contract through after us telling them we did not want to do any business with them at all . We gave him back the truck and the keys before they submitted any contract to any bank. read more

I was trying to work out a deal on a 2017 black Longhorn Ram truck that the salesman promised was one I could turn down. This proposal was introduced to me because I was not completely satisfied with the exterior color. When I met the salesman I mentioned to him that I was looking for a maroon or red type color which he did not have on the lot. He and I rode on the black truck only for the purpose of introducing me to the smooth driving control of the Longhorn. Later on during our negotiations a gentleman from the financial section walked in and sat behind the desk. He introduced himself by name only and added that he understood I was trying to purchase one of his truck. He then started throwing out some figures at me regarding monthly payments and the duration of the loan. He asked me if a monthly payment $640.00 for 84 months would be OK. That proposal was not even close to what the salesman and I were working on before he came in. I responded that if I did decided to pay that much I would want a Longhorn with exterior color I requested, maroon or red. The gentleman turned to the salesman and asked him about my requested colors which he stated that there were none on the lot. The gentleman walked out and went to the main office and within a few minutes he walked back toward us smiling and waving a set of keys. He asked the salesman to assorting to the lot to retreat a truck. While they were doing this I went outside the main door and waiting for them. This was about 9 pm and already very dark. Suddenly a maroon type truck stopped in front of me and both the salesman and gentleman got off and stated that here was the truck I was looking for. I immediately noticed that the truck's grill was not the same as the black longhorn truck. The salesman added that he could have the grill exchange from the black truck to this one. I than proceeded to check the interior in which immediately noticed that is completely difference then the longhorn. I finally realized the this truck was a Laramie not a Longhorn. I turned to the salesman and with a smile stated, "what are you trying to do pass this truck as a Longhorn in the dark?" I was so upset and immediately decided to retreat because of my 100% disability with PTSD and did not want to make a scene. I am a disable Viet-Nam, Desert Storm, Enduring Freedom Veteran in which these people have no respect other than out disability income. SFC Bob read more

The "$599 Dealer Added Equipment and Services" is a scam! I bought a used car on Saturday and was told that I had to pay the $599 Dealer Added Equipment and Services fee. This fee allegedly covers floor mats, nitrogen, and wheel locks. There weren't any floor mats, so my salesman found some cheap ones in the back. He then called this morning and told me he found a back floor mat. When I went in to pick up the mat, I asked about the wheel locks. Not surprisingly, there weren't any (and I'm sure that's the same for Nitrogen). I asked to speak with a manager to get the fee refunded. Mitch Wilbanks said Fowler wouldn't refund it. Scott Rigney, General Sales Manager, said the same. When I asked for the cost of the floor mats, nitrogen and wheel locks, they gave me a paper that said the TOTAL cost of all three is $178! Fight back future buyers - this is ridiculous! And I'm hoping a Small Claims Judge feels the same. read more

DO NOT BUY A CAR FROM FOWLER DODGE! I knew what I was going to pay (had my own financing) and I knew what equipment and model I wanted. I wanted a new vehicle and they kept trying to push a used one or one that was not what I wanted on me. They kept telling me they were losing money on the deal and would probably get in trouble!?! So why so determined to make the deal? It took almost 4 weeks to get the vehicle delivered to the dealership and install a DVD player. When I picked up the vehicle there was a bad scratch on the rear door and it had an additional 100 miles on it! I told my sales person about the scratch and was told that it would be fixed. At 4000 miles the brake system malfunctioned and the power door stopped working correctly. They had the vehicle for 3 weeks to repair the brake system, the power door and scratch. I spoke with the manager about the scratch because I was getting the run around from my salesperson (Salesperson told me it would have to pay for it out of his own pocket?.....SO!). The manager told me it would be fixed. They even called and told me the scratch had been fixed. When I picked it up the power door had not been fixed and the scratch was still there. Now they are saying that they are not going to fix it. They were very condescending and very disrespectful. I think they thought they had a women in front of them that they could intimidate. My salesperson could not even look me in the eye while he and the manager argued with me about the scratch. He flat out lied and his story kept changing and the manager was just a creep! UGH! read more

Avoid this place like the plague. Do NOT buy a used car from this dealership. I had a great experience purchasing the vehicle, the sales people were friendly and helpful. They showed a Car Fax report stating it had no prior damage. However, a few months later I found out it had extensive prior damage to the right rear quarter panel that was hidden with glue, tape, and molding. The estimate to fix it was close to $2000. When I called the dealership the used car manager, Shawn, told me "I can sell a car that has been crumpled up into a little ball and put back together again as long as it doesn't have a title problem or was flagged for salvage and not disclose it....all used car sales are AS IS and you just need to take responsibility for your car". When I asked him if he felt bad at all about selling a car that had such extensive undisclosed body damage he said "I feel empathetic towards you but I do not feel bad at all, it is just part of the business". When I asked who his immediate supervisor was he said the "the man's name is on the sign". Please just keep in mind that this is the type of person who is selling the used cars at Fowler before buying. They obviously have no thought or care about retaining customers or they wouldn't talk to them in this manner. They are just about a sale and a quick buck. I might not have any legal recourse but I hope I can prevent others from finding themselves in my situation. read more