Kyle was a great person to work with during my car buying experience. He made shopping for a new vehicle easy and I felt like I was in good hands. I had found a vehicle at a different dealership and we negotiated a deal I could feel happy driving away from. Nathan handled the finance side of the deal professionally and quickly. The only thing we had to wait on was the transfer going through! Thank you Bob Moore Ford! read more

Went there to buy a truck, and the salesman I was dealing with never reached back out. They treat you like you're lucky to even buy from them. Wouldn't recommend. read more

Bob Moore Ford shows zero concern for customers once the sale is complete. The managers and sales staff were completely unhelpful, and they refuse to stand behind the wrecked, unsafe truck they sold me. They pushed the paperwork through before disclosing the accident, and now they won't take responsibility for the vibration, shaking, and safety issues the truck has. Multiple dealers won't even take it on trade because of the accident history. Buyer beware--inspect everything and make sure you are completely satisfied before signing anything, because they won't help you afterward. read more

I am traveling from out of town and I had my engine light come on. Our company likes to make sure that we use dealerships and so I was passing through and I went into the service department. The door lifted up and immediately I was speaking with a gentleman by the name of Lee in the service department. He came out talked to me and ran the codes and told me I didn't really have anything to worry about. Just take care of it when I got home. It was a wonderful experience! He was so nice, kind and I could tell that he actually cared about what he was doing. Thank you guys! John read more

If I could, I would rate it zero f****** stars. Bought a ford fusion from there with no brake fluid, no wiper fluid, no coolant, gas less than half a tank, and the oil tag on the windshield is unreadable so, i changed the oil as soon as I bought it. They also, swapped a pristine key remote to a really bad conditioned one. Saying it was the only one they had for the car. Also, do not trust anthony he is a snake. They should fire his ass, but they won't cause they're all shady as f*** and unprofessional. Do not conduct business here. Take your money elsewhere. read more

Every thing! To start no one ever answers the phone, They're answering service transfers you but when no one bothers to answer where you're being transferred to; she picks up and makes it keep on ringing. I did this four times each time it rings for 5 minutes. I was trying to get a service and oil change then when I finally do get to speak to someone in the service department , he acts like it's an inconvenience that he had to answer the phone to set an appointment! I definitely don't recommend Bob Moore ford If this is the way they run everything! read more

Bob Moore Ford was great to work with. I was looking for a used F150 for my son. They allowed me to just test drive the vehicle I was interested in and not pressure me to buy it that moment. Jordan was helpful in answering my questions, understood exactly what I was looking for and respected my budget. Ask for Jordan L. If you're shopping for a car. Dave the Sales Manager worked with me and met me at my price point. When it came time to sign the papers the Mike the Business Manager showed me the "upsell" options but didn't push them and didn't use any high pressure sales techniques. They even threw in a 12mo service agreement as a bonus. Bob Moore Ford will be my first call the next time I'm looking for a new or used car. Thanks to the entire team from the front office to the folks who serviced the truck prior to picking it up. You made buying this truck a truly awesome experience. read more

Glad we "misunderstood" your salesman today and walked out. Ended up getting a nicer, newer truck at Metro Ford of OKC and they were awesome. That was the second time I've walked out of Bob Moore Ford. Your salesman kept talking about how great the Bob Moore name is but I haven't experienced that. You guys are shameful! I didn't think a dealership could get worse than David Stanley or Joe Cooper, but here you are rocking it! The second time I told your salesman to stop interrupting me, the anger in his face was so satisfying. He was visibly shaking and gritting his teeth. I thought (and was kind of hoping) that he was going to come flying over the desk at me. And then the best part was when he said "I will not have my integrity questioned". You're kidding me, right? Did you hire a comedian? read more

This is not the same place as in the past. Their service and expertise has gone down hill. My daughter bought a vehicle from them less than a year ago... she brought it in recently to have some warranty work done on it... not only did it take three days to get to it, they ultimately did not fix the issue when they assured her it was fixed. She continued to have the issue and at one point she was stranded on side of the road due to their inability to fix the issue . She had to take it to another dealership in Dallas and that's where they told her that this dealership did not correctly and completely fix the issue. Hubs bought a truck from there about 5- 6 years ago and this place was excellent.... Will not be back. read more

Fastest time to purchase a vehicle in our lives! In and out in less than 3 hours! Thank you Robert Hooks and Matt Thompson! Ask for them to help you! They are awesome! read more

I am here for a weird problem. The truck zi bought has theft locks for the spare tire.. i.e. I cannot take off the spare tire from under the vehicle. It was a stupid design by Ford. Dusty Rose was the service manager that addressed my issue. He was busy but still said he would look into it and seeing if there was a solution to get the tire off. He told me that the service department was slammed and they are taking appointments 3 weeks out. Within a half hour, he had the truck in the back and having someone assist with it. The lobby waiting area was very clean and comfortable. Within an hour, I had the spare tire off and the truck ready to go. He even looked up the key on eBay since there are several unique keys that this Ford truck used. They didn't even charge me for the effort. Now that is awesome customer service. read more

The shop guys said they'd finish it the same day. Nope. Said they'd finish it the next day. Nope. Had to wait at the dealership the 3rd day. (Today). The girl behind the computer has been coughing loudly, maskless and without her mouth covered this entire time right where the waiting chairs where we were are. Disgusting and unsanitary. Staff needs basic decency for elementary manners. Cover your mouth if you won't wear a mask. But she's too busy gossiping to shut her mouth enough. The pricing for having to keep it for 3 days to barely touch it was also wild. 0/10 don't plan to come back here read more

I always thought car shopping was a chore, to many cars to choose from, how will I ever be able to narrow it down? and then there was the bad experiences in the past of pushy salesman and people who just dont listen to my needs. I was completely wrong this time around. From the minute I walked into Bob Moore Ford it just felt different and not at all intimidating. The receptionist was friendly and very helpful. My mom and I were greeted by Robert Hooks. Robert has a kind calm demeanur about him and put me at ease right away, he listened(really listened) to what we had to say and what was important to both of us. We gave him a wish list and our budget and he was very cautious to stay within that. We had expresse that on that particular day we were just looking and were not ready to commit just yet. Robert was not pushy or just trying to make a sale he really understand the value of treating people the way you want to be treated. As we left that day the Buick GX that we drove was planted firmly in my mind. Fast forward about a week. Fred one of the manager called to check to make sure all was good and I was still interest in the Buick GX. Fred was not pushy or trying to make a sale either he was kind and understood that I was still looking. My mom jokingly told him to make her a deal that she could not refuse and he did. Thank you Robert and Fred and many others at Bob Moore Ford for makeing the car buying experience a good one for me. I LOVE my Buick GX :) I will absolutly recomend Bob Moore Ford and go see Robert Hooks and Fred. read more

Les was my salesman and he was so helpful and nice and easy to deal with. He seemed extremely genuine and was very laid back and not pushy. Everyone at Bob Moore was so friendly and made me feel at ease. I would definitely recommend buying a new vehicle from them. 5 stars for sure!!! read more

Went to the parts department and bought 3 parts. They get two stars because 2 of the 3 were correct Motorcraft parts. I also bought a cabin air filter and was charged for the made in USA Motorcraft part. They claimed they were out of the boxes for the part and just handed me a filter. Unfortunately, it was not a Motorcraft part. It was a microgard filter made in china. I really wish ford would crack down on its dealers selling non ford parts especially when they lie about it. I will never shop here again. No parts, no service, no car purchases. If they lie about a filter, what else are they going to lie about. read more

I've used other Ford Dealer/Shops in the past, Bob Moore Ford has definitely won my business. Jesse was my service advisor, he was quick to give me updates and let me know exactly why was going on with my vehicle. I feel safe on the road again! Thanks so much! read more

Bob Moore Ford - My car - Auto Repair Near Me - Oklahoma City, Oklahoma

sent my Raptor in to replace a CV axle. When the service advisor contacted me, I was informed that they wanted to change both front brake calipers, rotors, brakes, and a whole list of other stuff. When I asked why they said it was mandatory to change out all of these items at the mileage I was at. The cost was near $2000 parts and $3400 labor, total cost of $5400. I then called the Ford dealership in Edmond and asked if that was mandatory and the for rep there said no that's all unnecessary. So I made a trip the Bob Moore and told them I would approve repairs related to the cv axle but nothing else right now. The advisor informed me that if I didn't do the recommended repairs they wouldn't do any of the work for me. So I had my truck towed to another shop. Where they inspected everything Bob Moore said had to be replaced and it was all good. If your vehicle is under warranty they will hardly change anything out, when out if warranty they want to rip ya off and replace stuff that's still good. If you need honest Ford work done, I suggest driving a few extra miles to the dealership in Edmond. They are honest. Bob Moore was not honest or fair. They wanted me to finance extravagant service work that was not needed or they refused to do the work. When I questioned this and mentioned that the other Ford dealership said it wasn't necessary, the service advisor mentioned to me that I was being disrespectful, as though he was doing me a favor. This sort of behavior comes directly from the work culture. read more

Eric, Matt, and John made your car buying experience easy and stress free!! Highly recommend!

we bought a truck this week from this dealership. my husband had spent at least a month looking online for what he was looking to buy. We had secured our own financing and the day we showed up to close on the vehicle not only was the dealer we worked with rude but acted as though we were a total inconvenience. The finance guy was equally as impatient with us and our bank representative. If we had not already done the paperwork I would have chose to walk away. I have always bought vehicles from the same dealership back home and never ever have I been treated in this manner. I would not wish this kind of treatment on anyone else seeking to buy a new vehicle. Customer service truly matters. read more

Was planning to take my vehicle for a recall service. Made the appointment, the tool at the desk was a bit weird! But made the appointment anyways! The day of my appointment, I tested positive for Covid so had to reschedule... made the call and the guy was a bit rude on the phone! This place is HORRIBLE! Wouldn't recommend! It's a shock they keep these terrible people employed! read more

Didn't have a pleasant experience buying my truck here to begin with and now I am sitting with a flat, where I have been waiting for a tow from Road Side Assistance yesterday because the bright dealership didn't put the lug nut key in the vehicle. Done with Ford and done with this dealership. read more

Note: Feel free to laugh about me being 25 years old and just now buying my first car. It's pretty amazing, I know. Okay, so! I actually had a surprisingly great experience here. I came here with my dad because he's been doing business with them for years and he knows a thing or two when it comes to buying a car. Though, in the end, I'm not sure I needed him (in a good way, 'cause he's great!), because the experience was smooth and the people I interacted with were great and genuine. My dad did do a lot of the talking, but our salesman (Zachary Bridwell) was completely upfront and helpful with everything. I had nightmares about wheeling and dealing car salesmen (not really, but ya know), and Zachary was nothing like I've ever heard of when it comes to car salesmen. Buying a car is a long process. If you don't have a few hours set aside, it probably won't be an enjoyable experience for you. I already had the car I wanted picked out and that's what I was going in there for. There was no Plan B (I know! I plan so well!). I had my eye on the 2016 Ford Fiesta (that name is really tragic) S and that's the car I drove away with. Zach was very clear with all of his information and he smoothly answered any questions my dad or I had for him. Zach's a swell guy and I'm glad that one of my dad's trusted service techs at the dealership pointed us toward him. After a little while, he handed me off to the financial fellow (I seriously can't believe I've forgotten his name, but I'll rustle it up later and edit), who was also amazing. He didn't try to jerk me around with APR or the monthly payments. He also didn't try to force anything unnecessary on me when it came to coverage. After all was said and done, I came out of there with a fantastic APR and doable monthly payment... and ya know, a car to show for it. As some of the finances were being wrapped up, I went to the service department to meet Jose Santos, the service specialist I think my dad is in love with on the down-low. He talked this man up like crazy, but for good reason, I'm sure. He's an awesome guy and the one I'll be going to for any check-ups and repairs. As the deal wrapped up, I spoke to another young man who went out to the car with me after doing a little education about the car and all that inside. I asked a dozen questions about the cat as I sat inside of it ("what's this do?", "where's this?", "where's that?"); you know, generally dumb questions. He answered me with a smile each time and was a pretty funny guy... even after I accidentally sprayed him with windshield wiper fluid. Sorry! Advice!: I'm no car expert, but... *7 year extended premium warranty: Yes. Manufacturer's know when their cars are going to start falling apart, and it's after your original warranty ends. The number on the paper looks big but that's only a couple dollars extra a month on the payment/ *GAP insurance: YES. Why is this not mandatory? The value of a car depreciates the second you drive it off the lot. For those who are as new or newer at this than me, GAP insurance is "It may pay the difference between the balance of a lease or loan due on a vehicle and what your insurance company pays if the car is considered a covered total loss." Hence, gap. Better to have it and not need it, than to need it and not have it as they say. *There are some other things that you can choose, but that's based purely on what you want most of the time. I didn't get some things because the covered fixes were purely cosmetic and that's not a priority for me. I didn't opt for the windshield coverage because I'll get the exact same thing from State Farm. So definitely know your auto insurance coverage as well so you're not double covered for no reason. I hope this was helpful! read more

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First time Ford owner, not very impressed with the service department. I went in for an Oil change 2 Nov 2020. Everything seemed good they were professional and fast until, during my drive home I heard a sound coming from under my truck. Upon further investigation they failed to secure a skid plate on the bottom of my vehicle. I wasn't in danger but this was a major waste of my TIME (our most valuable thing) all I received for my wasted time was a "haha we can put it back on". Considering making the drive to the next dealership for service and sales in the future. read more

Bob Moore Ford - Disappointed in QC. - Auto Repair Near Me - Oklahoma City, Oklahoma

Great customer engagement and service from their reps. The ladies at the resistor are hateful but the remainder of the team is amazing

I want to the dealership building and nobody engaged me to see if they could help me. I'm not sure what they're doing here but it seems to me that they're not trying to sell cars read more

After completing the survey The dealership contacted me and replaced the lug nuts. I am happy to see action in a companies part towards a customers concern. My experience follows. I purchased my vehicle from bob Moore so I have continued to use them for service. After this most recent incident I am unsure if I will return. They rotated my tires as part of service, of corse next day I got a flat and was unable to remove lugs without destroying them due to damage caused by their installation. All of this is fine but when we approached dealer they just blamed the lug design. read more

Able to make appointment for the next day for alignment of my F-350 pickup. Arrived on time and they did the job in the estimated time frame They kept me informed as I waited fir my truck. I appreciate their responsive communication read more

In 11/21 our car broke down.  It was saying"911 assist is set to off " then random errors and if you turned it off while it was doing that it wouldn't come back on.  That was the only issue we've ever had with our Flex..... until we took it here.  We've picked it up 4 times and had to return it with 24 hrs with issues. Yesterday we picked it up for the 5th time.  We still have issues bc we refused to replace yet another part. We've paid over 5k and now they say it needs another 1k repaired 11-03 Car broke down and had it taken to Bob  Moore 11-05 Replaced the PCM Module $1176.64 Same day the issue started again. 11-12 Wiring is bad $810 11-15 Picked it up returned next day 11-19 It wasn't just the wiring in the harness it was the whole harness which would be around $1000. 11-24 Replaced and it happened again during the test drive.  They said they need to replace the PCM module that they fixed 11-29 PCM replaced same issue. They said they were talking to Ford engineers to help 12-02 No good leads.  12-03 Still trying and still no loaner car 12-30 The engineers on vacation We were told that they had basically taken the whole vehicle apart,  took seats out,  unplugged every module and everything looked fine and they couldn't figure it out. 01-05 They said the engineer found that the harness had two pins backwards.  On the test drive they found a leak. Water pumpwould be around $2500+ . 01-14 Car done but due to Covid we were quarantined and couldn't pick it up until 1-19 01-19 Picked up car remote start not working,  Bluetooth not working right and creaking noise.  Check engine light came in within hours.  Returned next day 01-25 Timing issue they caused- fixed 1-26 APIM needs Replaced 1k- refused 01-27 remote start still broke picked up 1-28 They took the whole car apart, seats even removed,  and unplugged almost every module- everything ok.  Which means everything was in working order except th the original issue until they put it back now more and more issues read more

Bought my truck from them, had a nice enough experience. Few months past and it needs a wheel hub replacement, fair enough, it was a used vehicle without warranty. They also mentioned I would eventually need the other replaced. So I go in about a year later to get the other replaced because i can hear the grinding and they tell me, actually nothing wrong with that side but I need a whole new front differential and they have to build one from scratch, along with all the little extra stuff they found wrong with it, was gonna come out to about 6k in repairs. Or they would buy it from it for (insert low ball, insulting offer). Paid $140 to get it out of their shop without them working on it and took it for 2nd opinion. My actuator was stuck in 4WD, they knocked it out by switching it in and out a few times. Thats it. My baby is back on the road no thanks to the service department that clearly didnt even put my truck in the air to look at anything. Never going back. They are just desperate for vehicles right now. So much theyll tell you yours is so bad you should prolly just sell it to them. read more

Was heading from Arizona to Ohio,when my master cylinder went out ,the day after Christmas.. Made an online appointment for the next morning. Dusty Rose was my service advisor.. Great young man and extremely polite. Told him my situation, said he would get me back on the road ASAP,if he can get the part. 4 hours later,I was heading too Ohio. Thx,Bob Moore Ford and Dusty Rose,plus the Mechanic! read more

Do not use BOB MOORE FORD to service on your vehicles! We took our 2014 Explorer in that had check engine light on. They had it for 3 days and told us it would be $2300 to fix it. We paid it (keep in mind $1300 was for labor) and picked it up 5 days later. We weren't even one mile from the dealership and the engine light came back on. Took it right back and they said it would be another $1800 to fix it. Spoke with the manager and he had us bring it back in (hoping for a resolution) 2 days later, same answer. It would cost us another $1800 to fix it. We have used BOB MOORE FORD several times since moving into the area but we will never go back and would never recommend it to anyone! read more

I essentially had to sell the car to myself. The salesman as well as the sales managers were completely unknowledgeable about one of their own Ford products. They even went as far as to try and say the price was based off the inclusion of accessories that the car clearly did not have. The vehicle was a CPO. The recalls were not fixed prior to it being sold, which per a Ford customer service representative, should have been. The paperwork for the CPO was not filed with the manufacturer and they had no record of it being a CPO. It took several calls with the dealership to get this straightened out. I was told someone forgot to finish the last step. To get the recalls fixed, the salesman assured me that he would have it done in 2 days. This timeline continued getting pushed out as they discovered they needed to order parts to implement the recall fixes. The dealership was in possession of my car for 7 days to fix a recalls that should have been done before the sale--leaving me without transportation. No loaner was offered to me. After getting the recalls fixed for the door latches, I discovered that they neglected to hook up the drivers side door lock switch requiring me to return to the dealership yet again to have this corrected. The finance department handled the financing like they said they would; however, they insisted that the lender was requiring GAP insurance and would not process the paperwork without me purchasing it. This is despite the contract saying it was optional coverage. This was later verified with the lender directly. Upon requesting to cancel the GAP coverage, the finance department has been unresponsive in filing the paperwork and I've had to follow up multiple times. I've bought plenty of Ford vehicles over the years, but this was a very underwhelming sales experience by far. They gave the impression that they were not interested in selling the car. If you buy a car here, be sure to watch them through every step of the process to make sure things are done as promised. read more

The service department was terrible. I had my Lincoln in for service and the service department has no people skills. I am looking for a new car but I WILL NOT look there. read more

You know those cliché stories people tell about car salesmen circling you like a hawk, being incompetent about the product and inventory, and focusing all their energy on a sale? Well take that, add a classless redneck ambiance, and you have Bob Moore Ford. Came by today to take a look at a 2017 Ford Fusion Sport. This location is the only one in OKC that has these cars. They have two listed on their site and one (still listed) is nowhere to be found on the lot. The one that was available is being sold as a *new car* even though it is periodically being loaned out for use with 1300+ miles and has numerous scratches, chips, and dents. The salesman came out with keys that read 2018 even though the sticker said 2017. He bragged about selling the other Fusion Sport that was listed online, even though he was describing the engine and interior of a completely different one than what was listed. As soon as we turned the car on, there was a warning that the rear left tire's psi read 22 when it should be over 30. As soon as this was pointed out to the salesman and we asked if we should fill it up before we take it for a drive, he declined stating it wouldn't matter. Well, it certainly didn't feel like a car I'd want to drive. Overall a mess and never visiting again. read more

Brought my Focus RS in for a recall, Chance my service writer did a great job getting the parts, setting up a loaner car and kept in constant contact letting me know the status daily. I buy a lot of cars and will be back when I'm ready for my next. read more

Was told a truck was available to purchase. Drove over 100 miles, notifying them more than once while i was on my way. Drove the truck. Decided to make a deal on it. While we were trying to make a deal the salesman comes in and says its no longer available, that some person that had tried to buy it the day before had come up with some money. Come to find out the guy was also there before we arrived. So this dealership does not have the common courtesy to call you to inform you that someone is buying the vehicle. They will just let you keep on driving. They asked me what they could do for me on their website after a bad review. I told them they could just send me $100 check for my time, fuel and my families lunch on our way up there. Of course crickets, haven't heard back from them. read more

I went to many dealerships, and I do mean many I never got near the quality nor the service from any that I got from Bob Moore. If your looking for a new ford I recommend it highly to make Bob Moore Your first choice. I'd like to thank David blankly Kyle Christians and Dan Gillipsy for all the help and highly recommend you ask for them at Bob Moore. Thank you again Bob Moore -Andrew read more

I have had my truck in 4 times for the same issue. No check engine light would come on, but the temp was raising. 1st time I took it in, they said it was the thermostat. Paid repair. It was continuing to happen, I took it in again. Still no light or codes, but they said the water pump was the issue. Paid repair. Same problem continues. I told them it only happens while I am driving on the highway. They told me with no codes or lights, there was nothing they could do. However, when it was a paid repair, they didn't need codes or a light on. The 3rd time I took it, I was in a hurry and dropped it off. They told me they drove it around town no problems. I told them it doesn't do it in town only on the highway. The service manager said he could not test drive it anymore because it was low on fuel. Best line I had ever heard. I told them I would pay for the fuel. oddly enough, the fuel didn't change from when I dropped it off, but maybe they just put enough in it. They think they found the problem, which was nothing more than a shutter in the grill. They told me they took it on a 200 mile test drive and it did not get hot. They did not charge me for the fuel, even though they were insistent on me paying for it. I picked it up and drove it to Tulsa and the temperature got hot 70 miles into the trip. I sent pictures to the service manager, and tells me he isn't sure of next step. I hear nothing back from him. 4th trip in- I drop it off it needs a cam sensor put on, I told them it is still running hot. I was told by Jesse, he doesn't have time to take it on a test drive to see if they can get it to get hot so they can fix it. I have bought vehicles and had vehicles serviced there. I will no longer use Bob Moore at any location. They could care less if the problem is resolved. The arrogance of the three people I dealt with is reflective of the treatment I received from the service manager in the beginning. I had to be persist to get them to look at it. However, they are done with my truck. I am out 2000.00 for rental vehicles, the cost of repairs, and I still have the same problem. read more

They sold us a warranty on a truck we bought only two years ago. The trucks motor blew so we took it in for service. Bob Moore messed up the paperwork on the warranty so the warranty company won't fix it. The cost on the motor replacement is 10k, the warranty was 3k. Bob Moore is only agreeing to refund us the warranty, not replace the motor. What a scam! Awful awful awful! read more

Bob Moore Ford you have once again made our experience in working with you horrible. We brought in our F250 last Friday for it not starting and an oil change. You called us and let us know we needed more work to it and we went ahead and had you do all of it. We went in Saturday to pick it up and you told us it was going to be $1805. So we went ahead and paid it. We then walked out to the truck to go over the checklist, in which the tech and the manager signed off on. We opened the hood to only be disappointed. One of the things you said you did was top off all fluids. So you can imagine how mad we were when we opened the hood to see that all of these were not completed but signed off that they had been completed. We went back inside to have a discussion with your tech guy for him to come out and look at what was not done. Sure enough he had some techs come out fill them up because they were almost empty. What concerns me about this whole issue is what else did you NOT do that you said you did. We spent $1805 and feel that when you sign off on a checklist that you should in fact be 100% certain that the things that were on the checklist were completed. The only thing that we can be certain was done are the 2 new batteries. We as the customer should be able to drive away knowing that what we just paid for was in fact done and this was not the case. After talking to the tech guy he of course apologized and informed us that he will call his manager and get back to us that same day. We never heard anything from this tech guy or a manager. Horrible customer service on your part all around. You have once again made us realize why we will never use your services again. read more