Absolutely loved Ty in the Service Department at Toyota of Grand Rapids. He was professional, kind,…read moreand courteous. Thank you for making us feel valued as customers! You are so appreciated!

Horrible service. No communication while fixing car. Dropped off at 8:30 (supposed to be done at…read more12) and they did not even start till noon. Then they kept stringing u on that it will be done soon. 8 hrs later (yup, that long) and no apology, no call (I had to walk to desk to find out done). Waiting room had only like 2 outlets so you can't even work/charge computer. Overall I would give a zero if I could. This has turned me off of buying another Toyota. Horrible experience. Do better.

Kimani Belcher kimani.d.belcher@enterprisecarsales.com…read more616-389-6520 office 616-308-5145 cell 3005 Broadmoor Ave SE Grand Rapids, MI 49512 Kimani took great care of me. I purchased a Compass Jeep through him. He fulfilled all of his commitments: purchase price and service. Any questions I had, he answered same day, even after post-closing. I highly recommend Kimani, because he is trustworthy. Howard Rose

From the owner: Enterprise Car Sales in Kentwood makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

I got an oil change on Monday and Thursday night my car started leaking oil pretty heavily. I left…read moremy apartment, made a stop, and when I came out I noticed something leaking under the car. I parked the car in the parking lot of my apartment building rather than in my garage. When I opened the garage door, there were large drops of oil leading to a large puddle. I checked my oil in the morning and there was no oil on the dipstick. I noticed fresh oil around the top of the oil filter. I called Fox Ford, and talked to Mitch. I told him about the situation and after checking with the manager, he came on and told me they would send someone out to look at it, assess it, and then add oil so I could drive it to the shop. About 20 minutes later two guys showed up, checked the oil filter, and there was no gasket on it. They replaced the oil filter, added oil, and then one of the guys drove it to the shop. Chris, a manager, called me later and apologized profusely. He said they did another complete oil change and cleaned it all off. He apologized again and told me he was giving me a coupon for a free complete oil change and tire rotation. The two guys then brought the car back to me. They brought some disposable pads and a cleaner and cleaned up my garage floor and the pavement in the parking lot. Now THAT'S customer service! I was so impressed. I don't fault them at all for the mishap. Things happen. It's more about how a business handles it once they find out about the situation and Fox Ford gets an A+!

First time customer to this location, I arrived early for my appointment, truck checked in for…read morebrakes, the waiting area is very nice and comfortable, a variety of drinks provided, the service advisor met me in the waiting area to discuss needed repairs. The repairs were completed.

I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

We bought a new car at Courtesy and had a great experience. Jake D, our salesperson, was…read moreexceptionally helpful in matching our needs (and wants, to be sure) with a vehicle. He is very low pressure, totally transparent, and helpful. He worked very hard in overcoming some special circumstances that we had, and helped us secure a stunning vehicle at the most competitive price by far. We will recommend to our our friends and family, without hesitation, to seek out Jake at Courtesy CDJR.

Levi was extremely helpful when my daughter bought her first car. She was pretty overwhelmed…read more After looking at a couple of other dealerships, she was more comfortable at Paris. They walked her through the whole process and put her completely at ease. We will be back for sure. Rosi C.

Much respect to the staff of Paris Motors. Team member Levi made purchasing a used vehicle seamless…read moreand worry-free. Over the phone and in person I was impressed. They have a nice variety of vehicles in their inventory which I was expecting honestly to find at larger dealerships. My interaction was mainly with Levi but everyone was friendly. This was a short-notice purchase for me and it couldn't have gone any better. I would definitely recommend Paris Motors on South Division. 28th street is not the only one in GR with nice vehicles.

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

Berger is an awesome place to buy a vehicle. The staff is nice and very knowledgeable. We will…read moredefinitely be back.

I never thought I'd need to make it clear to a company that it's not okay to tell young children…read morewho have been riding around with no heat in 8-degree weather that they are "definitely" getting a car unless you can actually deliver. I was rushed to provide a down payment and start a new insurance policy that day because it was "a done deal." In fact, they were so confident the deal was done that they let me take the car to pick up my children so they could finally have heat - specifically telling me that since I "already had insurance on it," I might as well. What followed that handshake and congratulations was a two-day saga of moving goalposts. After three 80-minute round trips in inclement weather, the tone shifted to condescension regarding my company's financials - as if they were doing me a "favor" by selling me a car. This was after being lightheartedly told the evening prior, "as long as the pay deposits are on your bank statement, you're good." I get that this is partially the bank's doing - but if you don't know your lenders that well you certainly shouldn't be making promises where it concerns them. The lack of respect for a customer's time was staggering. I was pressured to provide more paperwork (including more proof of my VA disability - despite having my award letter) while they knew I had to transport my kids back and forth to school, and in fact also do parenting things - only to be told at the last second they were closing two hours earlier than the day prior. When I realized I wasn't going to meet their shifting deadline, I texted to let them know I was driving another 40 minutes to drop the car off to relieve the pressure and rethink the deal until the morning. When I arrived, instead of a professional return, the finance guy tried to move the goalposts yet again with more requirements. When I finally called it quits, the gaslighting began. I was transparent about a clerical error on a proof-of-income document generated by my own company - an error that did not change the actual income reported on my application or my ability to prove it through bank statements. Knowing how openly embarrassed I was about the mistake the day before, the finance guy loudly accused me of submitting a "fake" document to justify the deal falling apart. The logic doesn't hold up: Why is he letting a customer drive a car off the lot to pick up their children if he truly suspects a document is malicious or "fake?" By weaponizing a transparent mistake at the finish line, they were simply trying to shift the blame for a deal they couldn't close. When I walked away, they blamed me for their failure and refused to refund my down payment on the spot, insisting on "mailing a check and maybe getting it refunded to my card." On a separate note, my company deals in email security. As I do with any company I share PII and financial information with, I did a scan of their sending domain to find that it is critically unsecured. That, combined with the fact that they condone using personal Gmail accounts for professional correspondence and documentation sharing, raises serious security issues. I chose to overlook these for the promise of a good car-buying experience, but I feel others should be able to make that decision from the same position of knowledge. It seems like this is not the status quo at Berger. I can respect that this isn't peoples' normal experience, but it feels pretty uncalled for that it even happened once. I can also understand how if others have been a victim of this type of degradation, pride may prevent them from speaking of it publicly. It certainly isn't a comfortable experience for me. P.S. Shout out to my sales guy whose name I don't want to associate with this review. Top notch, 5/5 stars. You deserved the commission - thanks for everything.

Recently purchased a Acura MDX from Fox Acura. Amazing vehicle. Great experience from all I spoke…read morewith! Including the service department team, who shared similar interest. Aimee was so kind and helpful in the financing portion. Cory and Jacob were kind, informative and moved the process efficiently. They even delivered the MDX, due to me not trading in a vehicle. That was a first for me. In my 40 some years of purchasing cars...best experience ever! Much respect and appreciation!! Thanks so much! Mark P

Excellent car buying experience . Very friendly and professional staff. Good price and good trade…read morein price to take the hassle out of selling my Tahoe. Thank you Fox Acura Grand Rapids !

I bought the cheapest car on their lot, but they treated me like I was buying the most expensive…read morecar. From start to finish they were responsive, attentive, helpful, and went above and beyond to ensure my experience was truly a positive and memorable one. Used car shopping can be incredibly nerve wracking, Shannon with Encore put my mind at ease right out of the gate and sold me a great car at a fair price. Best used car experience I've ever had, and I will send all of my friends and family to Encore first if and when they're looking for cars in the future.

I had a great experience buying my car from Shannon at Encore Motorcars, he was very professional…read moreand made it an easy decision. My work schedule wouldn't allow for me to get to the dealership, so he actually brought the car TO ME.. TWICE! Once to test drive, and then AGAIN to buy. He was so accommodating and friendly and I'm extremely pleased with my purchase! Thanks Shannon and Encore, I highly recommend doing business with them!!

If I could give negative stars I would…read more The salesman Greg Haman was extremely unprofessional and lacked basic respect throughout my visit. I felt talked down to, my questions were brushed off, and the overall attitude was dismissive. Honestly, it felt like I wasn't being taken seriously because I'm a woman. This wasn't my first bad experience here either. About a year ago, I used their service department for a two-year lease vehicle, and they repeatedly tried to push unnecessary services and add-ons. It felt dishonest and aggressive, and I never went back to their service department after that. Between the sales and service experiences, this dealership has shown a clear lack of professionalism and respect. In the end, I drove two hours to Saginaw and bought the exact car I wanted with no issues and far better treatment. That should say everything. I would not recommend this dealership to anyone expecting honesty, respect, or fair treatment.

I have had continuous issues with my vehicle since shortly after purchasing it, and unfortunately…read morethere has been no resolution. The most frustrating part of this experience is that I have not even had the vehicle in my possession for nearly one full year because it has repeatedly been in the shop for repairs. A vehicle is a major investment, and customers should be able to depend on both the product and the support behind it. After a year of ongoing problems and being without my car, this situation has been extremely inconvenient and frustrating. I truly hope the company takes responsibility and works toward a fair solution for customers experiencing long-term unresolved vehicle issues.