Just as others have said, Mr. Lee is the man. When I tell you the process to rent was easy, it was…read morelike driving through a drive-thru putting in your order and your order being ready by the time you reach the next window lol. 24 hour car rental business Located in Ontario, CA only 3 miles from Ontario airport. A small lot with more of SUV/mid size SUVs and a few sedan vehicles. Plenty of options to fit your needs. It looks a little sketchy from the outside BUT it is LEGIT as they come. We've rented 2 vehicles within a month for local road trip purposes. Both cars were very clean, serviced up to date, had gas and ran smoothly. No problems whatsoever. We rented a Toyota Sienna 7 passenger mini van that had plenty of space and was honestly one of my favorite rentals, super good on gas! Next, was a smaller mid-size Mazda 4 cylinder. Amazing on gas of course & really easy to drive. Lee is so quick to respond and is an excellent communicator. He has a great feel for making sure his clients are taken care of. He goes above and beyond to make sure your rental experience with him runs as smooth as possible. He is such a nice guy and really makes it a point to help you especially if you're in a bind for a rental. Lee even offered pick up/drop off services. AND he gave me a free apple car charger for the road. Seriously just the best. They accept all forms of payment. Credit card, Debit Card, Cash, Zelle. There is no credit check. There is a $500 deposit that will be returned to you once the rental is returned. THEY ARE OPEN 24 HOURS but the lot is locked so you will need to call before hand to meet Lee or another employee at the lot. It isn't your typical Car rental place that you can just enter during business hours. Think of this as a private car rental agency exclusive to those who "know" lol. It really is a great business. If I had to compare, it works the same as a TURO rental but obviously better. HIGHLY HIGHLY recommend renting from here. An option to choose from if you don't have a credit card. And a terrific option if you're not able to rent anywhere else. Already referred friends and family here & I hope you do too after you rent from DT 24 Hour Car Rental.

The best service ever!!! Mr. Li saved our frustrations upon arriving late from our flight Breeze…read moreAirways from SFO to SBD Airport. We missed our car rental booking, closes at 8pm. We found Lee at google maps open 24 hrs for Car rental. He answered the phone and helped us to get a car!!! He drove the car and picked up us. It was a nice Chevy Traverse, provided us with a phone chargers. Excellent service!!! He was our uber driver on our return flight at SBD Airport to SFO. Hazzle free !!!What a stress relief!! Definitely we will call him again for a car rental!! Highly recommended for travelers!!! Thank you Mr Li...

Excellent except for shuttle fee when you have to take 2 shuttles each way. Ug. My car & facility…read morewas fabulous

My flight was delayed, so I missed my scheduled pickup before closing. I called Fox to tell them I…read morewould be by in the morning to pick up the car. When I arrived at 8:30 the next morning, they no longer had the vehicle category I had reserved, and all "Jamen" at the desk could offer me was an upgrade @ $30/day, take it or leave it. I'm stuck and 70 miles from where I need to be with very limited alternatives; best available option was to pay the $180 (6 days) upgrade fee. You can be sure I will never rent from Fox again. There are too many other choices.

Rented from Budget Rent a Car and the experience was pretty underwhelming. The pickup process was…read morepaintful...long line and only 1 person at the counter. The car itself was pretty beat up and not in great condition. It got the job done, but it definitely didn't feel well maintained. Overall, a functional rental, but I'd expect better.

I had to rent a car from this place great customer service nice car, clean and ready to go. It was…read morejust as easy to return it.

Love this enterprise I have always had great service here! Evan is the best very nice and great eye…read morecandy!!! (Says my 84 yr mom) Rocky picked us from the collision center she was so sweet and great driver! Please check them out if ya need to rent a car!

I normally don't leave reviews for large corporations, but this location really impressed me. All…read morethe employees I came across gave me excellent customer service. I was initially not happy because they gave me the wrong class of car than what I reserved, but Noel more than made up for the mistake at the end. I actually joined Enterprise Plus because of my experience here.

i had the pleasure of meeting peter and faiz (manager). They are very nice and efficient. Worked…read moretheir butts off to get me a car at the last minute. I think I take customer service SO SERIOUSLY in everything I patronize. So for that reason I will stick to this place.. BUT!!... I was quoted one price and I think my desperation was taken advantage of cuz the price almost doubled when I arrived. Also, though I explicitly told Peter that my insurance covers my car and any car I rent 100% I realized later that I was charged for full insurance!!! That kinda pissed me off. Partially, my fault for being in such a rush and not checking... but yea, that's not very honest of them. Woulda been 5 starts otherwise.

Be aware of incorrect fuel charges. It seems that AVIS has automated the process and their system…read moredoes not work. I returned the vehicle to AVIS at ONT airport on June 22 with a full tank of fuel and got charged $115 for 10 gallons of fuel. Called AVIS customer service spoke to Anika, the supervisor she was not helpful. Same issue happened on June 6th, when I returned a vehicle at AVIS LAX with a full tank and got charged $11 for 1 gallon of fuel.

Fast and reliable…read more Great prices and value. No hassle service Become a preferred member and skip the line!

Returned my rental here. One note if you are coming off interstate 10 and on South haven drive,…read moremake sure you turn right at east airport drive. There was no signs saying to turn right. Afterwards then there is signs on where to go. The person who greeted us on the return was really nice and friendly. She asked us how our rental was and if we had any issues with the vehicle. Overall a pleasant return. They have a shuttle service that goes to the airport terminals. Keep in mind that terminal 4 is one of the last stops on the shuttle. So it takes about 20-25 minutes to go around the airport before it gets to terminal 4. Make sure you have enough time allocated for this.

A few months ago I flew to Ontario for an interview and had to rent a car to drive to my interview…read more Hertz bailed on me because of some complicated issues, so this guy came and picked me up and helped me rent a car. He could've easily denied me, but he worked with me for a couple hours to let me rent a car. I don't know how I would've gotten to my interview without the car, so I'm extremely grateful.

Yes this is an amazing place the owner and workers here are very knowledgeable and very friendly I…read morewould recommend this place to literally anyone and everyone in the area or around to take a look at for their rental car needs or if you need a good deal on a used car call them they may have one they are selling.

Outstanding service deserves to be recognized…read more I want to take a moment to shout out Pablo Lopez Giron at Enterprise Rent-A-Car for making my rental return experience smooth and stress-free. From the moment I arrived, he was professional, welcoming, and on top of everything. He made the process quick but still took the time to make sure I was good and had everything I needed. It's the little things that stand out--clear communication, a positive attitude, and treating people with respect. You can tell when someone takes pride in their work, and Pablo definitely does. Service like that doesn't go unnoticed. It builds trust, keeps customers coming back, and sets the tone for what great customer service should look like. Appreciate you, Pablo.

I had a fantastic experience with Enterprise Rent-A-Car, especially working with Garrett. After…read morebeing rear-ended, I was able to get a rental vehicle the same day, which took a huge amount of stress off an already overwhelming situation. Garrett and the team were incredibly kind, professional, and flexible. When my car ended up being totaled and I needed to extend the rental, they made the process easy and accommodating with no hassle. The customer service was truly above and beyond, and I felt supported the entire time. I would absolutely recommend this Enterprise location and will definitely rent from them again in the future.

Great experience at the new Hertz location on Foothill Blvd in Rancho Cucamonga. The process was…read moresmooth, quick, and very professional from start to finish. A big thank you to Phillip Carty for the excellent customer service. He was friendly, helpful, and made the entire rental process easy. You can tell he genuinely cares about making sure customers are taken care of.

Poor customer service, Monday June 1st she didn't even have the decency to greet us when we walked…read morein smh.

They made it right took 2 months but they gave me money back finally an I'm good with that not…read moregonna rent a car for a hot min

Normally, I always go with Enterprise Rent A Car, but with my trip out of Ontario airport, it was…read morenot a good experience. When we arrived in Ontario, the online check in was great. We were able to skip the line and get right into our vehicle which was a Waggoner. However, within 2 miles of driving the Waggoner off the lot, we began to experience problems. As we drove down the highway and made full stops at red lights, the car would idle and completely turn off. It was very scary and we were almost rear ended twice. We knew that we could not drive up the mountain to Big Bear in this vehicle, so we decided to pull over into a parking lot and call Enterprise. This was when customer service became very poor. To explain, I called their hotline, and the woman who answered said she would have the Ontario Enterprise call us from their store right away. This NEVER happened. Since we did not feel safe driving the vehicle, I called another number provided on the Enterprise website that was supposedly linked directly to the Enterprise Ontario website. Once I connected with someone the woman on the line directed a tow truck to come jump the car. I informed her that what we really needed was the tow truck to tow the vehicle back to Ontario Airport and that we would need another vehicle. This person on the phone was not understanding this. She kept saying that the jump was on the way. I asked her how were we supposed to get back to Ontario airport and she could not explain. After being put on hold, I decided that we would drive the car back ourselves and risk being rear ended and potentially getting in an accident. The woman on the phone said okay. As we drove back, luckily we made it back to Enterprise unscathed, however, the car did shut off again 2 more times, and I put on the hazard lights for other cars to avoid us. Once we got back to Ontario, the Ontario staff was very helpful. When I asked them about the customer service hotline, they said that they do not even have a phone that is linked to their site. Furthermore, we were charged for a tow truck service, but I explained to the on site staff that we refused this service. Luckily, this was taken off our bill. This whole ordeal costs us an additional 2 hours of time when we were trying to get up the mountain to Big Bear. It was extremely frustrating. As you travel, no one wants to be stuck on the side of the road, and Enterprise is not helpful with their communication system. Our reservation was 71822394. I would appreciate to be contacted by Enterprise about this experience. *Please see comment below from Enterprise. If you actually read my review, you would see that I went through circles to get help on your hotline phone system. I would like to be contacted directly.