Great service! Will be back! Bought oils, clothing and soaps! GOT A FABULOUS DEAL!…read moreTHANKS GUYS!

I love to come here to buy supplies for my business. the prices and products are great. I can…read morealways get the help I need when I am a little lost. I will continue to come here and recommend this place to all my friends.

I discovered Parfums de France /PerfumedeFrance.com in early 2025 and I have placed several orders…read morefor their decants in the past year. They are fantastic on shipping times and they carry authentic niche perfumes that may be difficult to find elsewhere. I've also noted that they usually have things in stock, even when other places don't: case in point Loumari's Porthole, which I will discuss later. First, I want to discuss their customer service. I placed my first order with four decants; one was a 5ml of Valaya Exclusif, the rest were 2mls. However, when they arrived, I didn't notice that they were all 2mls. It took months before I started cataloging my perfumes on a spreadsheet, and only then did I realize that I had been sent a 2m instead of a 5ml. I emailed PdF explaining what had happened including pictures of my order and what the sent. I asked if they could send me a bottle with the additional 3 mls that I was missing. Instead, they apologized and said they would send an additional 5ml, rather than the missing 3ml; meaning I ended up with 7 mls instead of my original order of 5 mls. This interaction made me appreciate and respect the company because they own up to their mistakes and take care of their customers. One of my next orders included a decant of Vanilla Powder Extrait. However, when it arrived, the printed label just said Vanilla Powder. I had previously ordered Vanilla Powder EDP, but it was also just labeled Vanilla Powder. So, I was unsure if I had been sent a second EDP in this order, or whether I was sent the Extrait I had actually ordered. I emailed customer service and they confirmed that I had been sent the Extrait even though the label didn't specify. So, I manually wrote Extrait on the label to prevent confusion with my other EDP sample. Their labels are literally my only gripe. I wish that they included more than just the perfume name--eg. Including Extrait/EDP/EDT would prevent confusion; having the brand, the decant size, and the date of the decant would also be great. But these are all things I can 'fix' manually by just writing them on the label. I've also had to manually write over some of the perfume names because they fade on the newer white labels. The old clear labels haven't fade. I manually written over them and then taped over that to seal them. After the above orders, I read that they have FREE brand samples, separate from their in-house hand decants, which cost $. So, I emailed them asking about the free samples, and about a promo code I had received from their marketing email. They didn't respond right away, which is very unlike them, so I emailed again the following week. I received a response apologizing as they had been very busy (I believe it was Valentines orders), and they explained that some brands don't allow higher discount codes, but they provided some other codes to try, and they provided their phone number and told me to text them directly when I place my full bottle order and they would add some free samples to my order. I had Loumari Porthole in my cart, but delayed ordering it because I wanted to make sure I didn't want to add anything else to my order before I placed it. Of course, when I went back to my cart to order it a week or so later, it was listed out of stock but available for pre-order. I checked several other websites, and no one had it in stock. This is something I've noticed about PdF, which other sellers don't do. They will tell you when something is unavailable (truly out of stock) vs currently not in stock but available for pre-order from their next shipment. AND they often have things in stock that others don't. Instead of preordering, I decided to check the website every now and again, and the day it came back in stock I ordered it with a 15% off code. I then text the number the customer service person gave me, and they replied immediately --even though it was Mother's Day weekend--and said would add some samples to it for me. WELL....I got my order today and along with with FB, and a 5ml decant I purchased to carry in my purse, it arrived with 7 free brand samples! These aren't just your normal run of the mill samples, they are expensive niche perfume samples (from the brands; not decants) including: Roja - Isola Snow (Parfum) Xerjoff - Torino24 (EDP) Vilhelm Parfumerie - Mango Skin (EDP) Fugazzi- Angel Dust (extrait) Matiere Premier - Vanilla Powder (Extrait) Matiere Premier - Crystal Saffron (Extrait) Essential Parfums - Bois Imperial (Extrait) Honestly, I couldn't be happier. I love this company. Yes there are other stores out there (Lucky Scent/Scent Bar; Twisted Lily; etc), but I adore Parfums de France above all others because of their customer service, attention to detail, glass (usually metal topped) spray decant bottles, non gouged prices, frequent discount codes AND FREE fast shipping (their order total for FREE shipping is lower than any of the other stores I mentioned). If you haven't tried them, please do!

Terrible customer service, I purchased a perfume online that arrived damaged and leaking. I…read moreprovided video proof of damage to seller in which he responded for me to return the item as he provided a return label. After a few days he contacted me by phone stating he received the product and that he was going to send me a replacement. After a few minutes after getting off the phone I received an email he found nothing wrong with the sprayer and that he was not going to provide me with a replacement or a refund. Mind you I payed over $260 for this perfume. I am disputing this but please stay away from these band of CROOKS!

Ridiculous customer service, amazingly unprofessional staff. No one knows what they are selling,…read moredon't know their products. I asked many times to sell eye mask which is hypoallergenic,after I opened it I found it's not marked like safe for allergic eyes. And because it dotted on the shelf 30 days and 6 hours they didn't take it back. I didn't ask for manager because I was in hurry,but I'll be back there and after that I don't think I will ever shop again here.

Omg big No I've visited this Sephora location several times,…read moreand unfortunately my experiences with customer service have been disappointing. When I asked staff members for help, they often approached with an unfriendly or impatient attitude, as if assisting customers was an inconvenience. In some cases, the help provided was very minimal and not truly helpful. Considering Sephora's reputation as a premium beauty retailer, I expected a more welcoming, professional, and attentive level of service. The overall shopping experience is shaped not only by the products, but also by how customers are treated. I hope management takes this feedback seriously and invests more in customer service training.

I am so thrilled with my experience ordering online from Arielle Shoshana! They shipped my perfume…read morewithin hours, they included all the samples I requested, even the backup one I mentioned just in case any of my first 3 were out of stock, that was so kind of them to give me an extra! There was no issue fulfilling my order even though my shipping address is different than my billing address which has been an issue with another frag boutique that automatically cancels orders like that. Regarding that other boutique, I had a great experience in person when visiting Portland, but I had issues with my online order going through and once I got that worked out they didn't include the samples that were promised. So the next time I was ready to order a niche perfume I had sampled at that shop, I found it at Ariel Shoshana's website and ordered from there and so glad I did! I have a new favorite niche fragrance shop! I will absolutely be ordering more in the future and perfume collectors purchases can really add up! If you are a business owner, be like Arielle Shoshana, don't be like the one in Portland when it comes to your online order fulfillment!

This is strictly for my online experience as I have yet to have the privilege of visiting the…read morephysical store. I was on the hunt for an illusive fragrance, and when I emailed customer service for help they QUICKLY solved my olfactory emergency! (No literally they answered the email within minutes of me sending it and on a Saturday no less) So I've had people try to match this fragrance for me in person and sight unseen (or scent unsniffed) the staff here got closer than anyone else ever had!! I couldn't believe it! I also love how if you order online, you get samples of your fragrances so you dont have to open the bottom and compromise your return, in the event you are dissatisfied. Anyway I've sinced ordered numerous times and have always been beyond thrilled!!

I visited during a busy Christmas weekend and the staff was clearly very busy, but still provided…read moreexcellent customer service. Antoinette was busy stocking the shelves, but still found time to assist me and while checking me out Jane educated me on product availability and provided some gift wrapping materials. Even with the crowds the store was still well stocked and organized. I highly recommend. Thanks Antoinette and Jane!

I visited during a drizzly Sunday afternoon…read more The store was very busy but well organized. The associates were very friendly and ready to help. My friend had tons to buy that day and one of them came over to give her a basket. I appreciated how well executed the merchandising was in the store. Although it had high customer traffic, there was hardly any wait at a long line. The shelves were well stocked and organized. I was excited to find that my favorite soap, Rose Water and Ivy made a return in the non-foaming soap variety. They were gone for awhile and I'm so glad it's back again!! The cashier told me that the next best deals/ sale will be right after Christmas and not during Black Friday. This was good to know. I look forward to stopping by again in the future.

This was the perfect girl's day out! When I tell you this was one of the most fun experiences I've…read morehad in the DMV, that's no lie. We were walk ins and didn't have to wait long for our custom experience. While we waited, we started deciding what fragrances were most appealing. Almost every seat was filled when we arrived, but we only had to wait about 15 min for people to finish and make space for us. It's such a cute little shop! However, if you more than a couple people in your group, try to make a reservation in advance. The previous to make the fragrance was really cool. The associate who helped us listened and made helpful recommendations that resulted in us making the perfect fragrance. Is really cool too that every custom scent is saved in their database, so if you ever want to get more out make the scent into a soap, lotion, spray, etc, they can recreate it for you. 10/10 recommend!

This was a fun experience to have for my friend's birthday. Although the place was small, they had…read moreseats for us for our scheduled appointment. I will say there are a lot of scents and mixes, so it was challenging trying to pick the perfect one for my customized cologne. Overall they had many fragrances, from sweet to spicy and everything in between. The fragrances smell natural and high quality, similar to the big brands out there. The cologne is also priced like a premium; around $130 I believe. The only thing I wasn't a huge fan of for the price is that the customized title of the cologne is a basic sticker. I wish the sticker had some kind of logo or design.

The oils are nice, nothing to write home about. The names very clever…read more The location expensive and so are the prices to pay for the rent. The staff fairly knowledgeable. There is an insular, monied , clubby feel to the place. If looking for that it's your scene. It wasn't ours. We are both aromatherapist s and enjoy sharing our knowledge. Here it was more a one way street of so called " experts". We have been practicing and teaching aromatherapy courses for more the 30 years each and would have enjoyed a chat. Instead we were " taught". Thanks but no thanks.

Well, if this place ain't considered great, I don't know what is…read more I attended for the "Women Run Baltimore" Yelp Perk, and this place is great!! Private parking lots, spacious indoor and outdoor space, great variety of hand crafted items and superior customer service !! This place is a win win!! I'll definitely be back !!