I have shopped for years at Francesca stores in multiple store locations but I took my young nieces to shop in La Jolla and we stopped in and put a large order together but the computer was down at checkout. The initial employee was very apologetic and we were in no hurry but she insisted on holding our items and would not let me leave any form of payment but promised to call when the computers were working. We even went to lunch and came back because it was a graduation shopping trip for the girls and they really liked their items. No one ever called and when I phoned back less than 48 hours later I was told someone had called about all the orders on hold and if you didn't show up immediately your items were put back on the shelf. I double checked my phone and there were no missed calls or messages. It's sad that no one can use a calculator and take cash for sales when this happens and that a company doesn't care about the sale of merchandise. This was one of my favorite stores for 20+ years but I will never go back to any location because the manager in La Jolla was so rude when I called and did not care about making this sale or that it was a missed opportunity. read more

walked in just to look around and ended up getting a few good things. The girl that helped me was very nice and she made sure to check on me. read more

Began browsing on 08/30 in the afternoon. I, apparently, asked a stupid question. The employee rolled her eyes at me, pointed to an earring rounder and said, "Push". Thirty seconds later, she said, "When you're done, I can have my lunch". So. I left, as instructed. read more

I can not get over how incredibly rude and classist the employees are at this "boutique." Unless you look like you're wealthy, they won't even so much as look in your direction. They need to get a major reality check since this is barely a step above swap meet scraps. Treat everyone with respect you, you're not better than you're potential clientele, you're actually just very mean spirited people and underwhelming unoriginal trash. read more

I got pretty womaned at this store. I went in to look around because I saw some cute items in the window. After I entered, no one welcomed me. No big deal but then I realized they were not only welcoming everyone else that walked in the store, but asked them about their day and what their plans were. The lady finishes talking to some wealthy looking ladies that came in, looks at me, and walks away. It's pretty obvious they profiled me as someone who looked poor. Jokes on them because that is not the case and I spent my money elsewhere. read more

Went in to return an online purchase on a non-busy weekday with one other customer in the shop. Staff refused to accept the return, saying it was too much work to enter in the information and I should do it online instead. This is completely against the Francescas.com policy, which clearly states that items purchased online may be returned to brick & mortar locations. I've never experienced anything like this in a store, where the employee was just too lazy to do a return. read more

Stopped by more than 30 minutes before their post ed closing time. The two employees were leaving the store with clothes in their hands when I mentioned that I was surprised the door was locked as Yelp says they're open till 9 PM. The Asian girl exclaimed when I asked her about the closing time "that is corporate's responsibility not mine" They both laughed walked by me, locked the door and left. Normally I would've just let this go but in the past a friend of mine got a real hassle about returning an item that clearly should have been returned or exchanged. Beware if you go here, caveat emptor. read more

Francesca's - Stopped by to do some shopping and as you can see even after I wrote my review they are not officially closed yet according to Yelp. - Jewelry Near Me - La Jolla, California

Today I went into this location and was assisted by someone named Sarita. She was very rude in regards to my returns. She asked me more than once on why I was returning them and when I proceeded to tell her for the second time that I just didn't like how the items looked on me she gave me attitude telling me that "well why these are different sizes." She also proceeded to not refund me due to an item that didn't have a tag, but on their site it is not mentioned in their return policy that this will make the item ineligible for a return, especially when the item was purchased without that tag originally. Don't understand why they give you such a hard time to return items. All the items weren't even used besides me trying them on. Stores shouldn't have such people with bad customer service. read more

Oh I LOVED this store! If I could spend the entire weekend here, I would!! Spent a couple of hours browsing and picked up some GREAT jewelry pieces and a nice dress too! It is pricey - yes, but I knew about it. Also, their jewelry pieces are SO different and unique, you will not mind spending on that occasional pretty bit of color to go with a dress! :) Service was great - one of the girls helped me make a choice when I was confused.. the store layout is great too.. it's small, but pretty well organized. I will be back! :) read more

The staffs are so rude and made me feel so he welcomed. I don't think I want to visit with such vibes. Please be aware that they are so mean and can make you feel very uncomfortable. read more

I really like this place...if I want to treat myself to a day of shopping, I make the drive out to La Jolla Cove. I would this place on a whim...walking ahead one night in order to give my friend some privacy to smooch her new beau and my eye caught the cutest little dance skirt hanging in the window. Well, I went back and bought it a few days later. That was at least four years ago, and I still shop there. This store has been primarily filled with accessories and gifts with a few racks of clothing hanging around the sides and back of the store. Recently, several more racks were added. I love almost everything there! First, it is colorful and originial. Second, it is no more expensive than (sometimes cheaper) than going to a run-of-the-mill mall store. Finally, the clothes are perfect for a girly girl like myself. I bought a favorite pair of stilettos and a favorite mini there...tons of compliments on both. Besides the clothing, they have great gifts. I have bought purses, perfumes, candles, colorful match boxes and holiday ornaments. The reason I cannot give four stars...I'm a pretty skinny girl. Sometimes they do not carry my size. I have to have them undress the manequins so that I can have a small and at times the small isn't truely a small. But...that is my only critique. read more

Walked in because they were having a buy three items get 50% off all purchase, and left happy mainly because of the girl working. (About 2 pm) She was nice and genuinely had conversations with every single customer. She was alone and made sure to talk to everyone. Five stars just for her! I like the store just wish they would carry plus sizes. read more

The manager Catherine at this location is extremely aggressive, loud and dismissive. Completely unwilling right off the bat to assist a frequent customer. There is a professional way to speak to customers and handle situations. This was not it. I will not be returning to this location specifically because of this person. read more

Beautiful little shoppe handmade intricate items. Eccentric gifts. A variety of styles.

I'm going to Cabo San Lucas soon and of course I waited until the last minute to shop for beach essentials. Luckily, I was able to find great cover ups here at Francesca's and they were all on sale (winning)! Not only am I giving them 5 stars for great deals but service was great too. A sales rep helped me find cover ups and even brought more from the back for me to chose from. She got me a room started and checked in to see how I was doing. I feel bad because I thought they closed at nine (that's what the yelp listing says) but they really close at 8! So I'm sorry that they had to stay over-time while I finished up. Someone should change the listing on yelp. Anyhow, I did apologize and the representative was cool about it. I'm so grateful for her help. I was able to walk out with 5 things for Cabo including a dress and shoes and spent less than $120. Thank you Francesca's!!! read more

tons and tons of accessories were good. :) The clothes did not fit as well as I wanted them to but overall the experience was good. I can see people loving this place for gifts for friends and random accessories. Fits the girly side..but not as much for the going out, or need real clothes side. read more

Francesca's - Jewelry Near Me - La Jolla, California

Almost every time I am at this store, I end up buying something. It's like a mini target...going there just to look and $50 later... Perfect gift selection and the clothes are one of a kind. read more

Great shop for summer clothes and helpful staff to boot. I went in looking for fun outfits to take on vacation and was not disappointed. Great styles, good prices and Vanessa the Manager will style you from head to toe. She has a great eye and I now consider her my own personal stylist! The staff here are helpful, but not pushy. I have to admit, I don't like unsolicited advice, but I did need help trying to pump up the glam factor for some swanky dinners that were planned. There is plenty of affordable GLAM inventory, and I loved that you could get a whole put together look from head to toe. Vanessa was right there to offer great suggestions, and I ended up leaving a happy customer! I can love a store for the clothes, but never go back if the service is bad. This shop is as good as it gets! read more

Lovely store with an array of very affordable cute summer dresses and jewelery, shoes, trinkets, candles, perfect for any girl. Fortunately, the fitting rooms were busy as other girls might have noted so I could easily try the diff dresses on while bf was strolling outside. Would love to be back to check out other items in the store but for now, I'm happy with my summer dress purchase. read more

Walked in Sunday afternoon & left two hours later with a few shopping bags. Let's say it was a Sunday well SPENT! Katie & Ashley need a raise ASAP. From the moment I walked in Katie greeted me a a warm smile & cheerful energy. She's so sweet, it's hard not to talk to her. Both the girls made me feel like they were my own personal stylist - both kept bringing me clothes they thought I would like & went out of their way to find exactly what I was looking for. Not only with myself, but with every customer that walked into the store while I was there (which was a while) they ensured they were taken care of and made sure they came and left with a smile. I've been a customer for years & honestly am SO pleased after my last visit! read more

I love going to Francesca's when I'm near the cove because it has so many different trinkets- and the stuff is awesome. I found pearl earrings here and a really nice headband once. The prices are pretty normal (a shock considering its in DT LJ) unless you're buying their purses/ clothes. Wish I could afford those- because they are cute! read more

Each time I come into Francesca's there is a warm welcome and a useful and caring service! The employees are charismatic and help me look for certain items of clothing that pair with my clothing at home! The accessories are super cute and trendy and I can always count on this location to current with modern fashion. The store is always aesthetically appealing and I look forward to shopping there more! read more

I'm in love with all the amazing and cute things you can buy in this store...from clothing to art for the walls...this place has it! My favorite part are all the great wall art...super cute and great for gift giving (to others or for yourself!) Need a gift for a family member or a gag gift for a friend or co-worker? You will probably find it in this place. It's got everything! I went in thinking I wouldn't buy anything...I walked out with a birthday gift for a friend and 2 gifts for me! Their scarves were on sale for only $12 and they are unique patterns and colors. The clothing is unique...probably not going to show up at a party in the same outfit as someone else if you shop here! Just be sure you are ready to drop a few pretty pennies in this place...it will be hard to say no to buying the cute things they have for sale here. read more

I love this boutique. I've been here several times for cute gifts for friends out of all their jewelry and fun knick knacks, to potential bridemaid dresses, party outfits, and cute relaxed looks. They've got it all. Prices aren't too expensive but you will see some up to $50, but those pieces and quality are worth it; along with all the rest. read more

I definitely like to browse and shop at this place. They have really cutesy accessories and fun things to buy. Some are reasonably priced and some are not...but what boutique isn't like that? They do they nice tops & sweaters to purchase, however their jeans are overpriced. I'd rather buy my jeans at Nords or Saks. Everytime I come here, I always find something. It's definitely a fun place to shop with or without your girlfriends. My only thing is the girls that work there are not so "customer friendly". The last few times I've gone, they weren't very helpful. read more

Great little shop. But a bit of a rip off. They sell these cute tea diffuser. A little gray figure with an expression of relaxation. Being sold for TEN dollars. On the internet on a specific website, it can be purchased for a dollar!!!A DOLLAR!!!! Yup making a profit of 9 dollars!!!!!Total greed!!!!! And taking advantage of consumers. Makes me wonder? read more

Francesca's - Jewelry Near Me - La Jolla, California

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cute items and not too pricey for la jolla. i liked the crochet head bands near the front. they were girly and trendy. the earrings however looked a bit cheap in quality. the sales stuff had the ever popular moustache items like metal flasks with printed moustaches. my friend found some adorable crochet sandals that was perfect for an event - love! like other yelpers mentioned, the service level needs to pick up. no one served us and i was helping out my friend with finding her shoe size like i was working there. sheesh. tip: 2 weeks to return and 30 days for store credit. read more

I first was pulled into the store lured by a very cute bright yellow dress on display in the window...it was so eye catching and cute! I couldn't resist going in to check it out. I browsed around the store...this being my first time in there ever... Saw cute trinkets from jewelry to watches to sunglasses. Further past those smaller items you get to the clothes. I must say they have nice clothes, However............. BAD CUSTOMER SERVICE always gets to me =( 1) I was never greeted upon entering store 2) As I shopped around the shop...no one asked if I needed assistance... still I pushed forward and continued to check out the dresses (heh, I love dresses!) I found about 5 dresses I fancied and alone found the dressing room in the back...it's not a big place at all so finding it wasn't hard. Still NO ONE not a single employee said anything to me. I think there were 2 ladies working. My bf went ahead and purchased the dress I liked most as I was still in the dressing room. =D After that I remembered there was a pair of sunglasses up front that peeked my interest. ****More points knocked off for the lighting in the store being sooooo dim! It really annoyed me because esp. when trying on sunglasses...well when trying on anything or shopping in general you really should be able to see what your looking at. I kept inspecting the sunglasses...trying them on and finding different mirrors to see how they looked but lighting throughout was the same. I ended up just buying them anyways because: 1) They were just $12.00 2) This day I happened to be in a "Spendy" Mood...you know sometimes I just feel like buying... Anyways I hate when I'm spending money in a shop and throughout the entire time I feel my presence is not welcome =( I do not have b.o. I know for sure...I'm not obnoxious, nor do I take up much room...I'm not demanding or rude...but I would like some courtesy...am I too old fashioned? heh...I'm still in my 20's If you want to shop at a great boutique that offers even more selection and higher quality, unique pieces go check out: Mog & Rue in Encinitas...no matter where you live it will be worth the drive. Ive only been there once and was so impressed. The owner Annie is so nice and personable! but anyways they really carry great clothing and some jewelery... imo nicer and higher quality than Fran's. Or, try Niche Boutique located in Little Italy, really cool selection including dresses, jackets and jewelery as well. ALso Super Service! Happy Shopping Ladies! read more

Ok, so I'm new to Cali and I've been here about 5 months. There was a Francesca's in Long Beach and was there all the time spending, spending, spending. Then I moved down here and decided to take two friends to the one in La Jolla, because I'm such a fan of the store. So, we were probably in the store for at least 35 minutes and the first thing any of the sales associates said to us was "Your total is $84 dollars". Now here's the deal, I don't need anyone helping me with my fashion sense but my goodness ladies, a simple "Hello" when we walk in the store or to check in with us while we are deciding to spend our hard earned money in your store would be nice. So to be honest, I was super bummed about this visit. The manager needs to check these young ladies cause, in today's economy people are really considering where they spend their money, me included. read more

Francesca's is an event in itself! This place is a girl's heaven...with tons of jewelry, gifts, clothes, good smelling things. My sister and I literally get giddy when we get to go here. They have some decent prices...much cheaper than the rest of La Jolla and you can find some unique items. I seem to end up going to Francesca's when I am in La Jolla for other situations....dinner, etc., but you really could make the trip just to go. And PS....there are locations in Chicago and there is one in Carlsbad as well. read more

It is a jewel of a shop in La Jolla. The location couldn't be sweeter and the selection is pretty comprehensive. Francesca's sells various kinds of jewelry --- the style of the shop can best be described as upscale bohemian, but the store is certainly more affordable than most of the boutiques in La Jolla. Francesca's has an elaborate selection of earnings, bracelets and necklaces. There are some great finds in the shop, and most of the jewelry runs around $20. A girl can spend hours combing through the earnings alone, but the store sells various kinds of accessories and clothes as well. The stylesof the clothing is pretty cute, but it is more geared towards shoppers 25 and older. Francesca's is a great place to stop by if you are hanging out in La Jolla and you need to buy a last minute gift or if there is just one thing that you think your outfit is missing. Making a trip to Francesca's could never be a terrible idea. There are plenty of other boutiques near by and the beach is just steps away. read more

Delightful goods, and delightful staff, tucked away amid some upscale shops. Loved that we were not hounded by sales clerks (*ahem* Kate Spade), and found plenty to buy. It was ridiculously hot in the store and the clerk told me she couldn't control the A/C, but she did bend the rules and crack the door so we could stop sweating. That's customer service. Will definitely come back... read more

This store always has a fantastic collection of accessories and the women who work there are so friendly and helpful. I have found some great pieces here, especially during their sales. It's not overpriced and the clothes are good quality. I highly recommend Francesca's! read more

I never forget to stop by this place when I'm in downtown La Jolla. I have always gotten good customer service here, so I can't relate to the other reviewers. Anyway, the selection of clothes / jewelry / trinkets are always adorable and reasonably priced. This place is great for gifts, especially for girls / women of any ages. It is so much cheaper than other boutiques in the area, with the exception of Pink Zone of course. Loooove this place! I think its summer / spring clothes are cuter than its selection of winter / fall clothes, though. Personal preference of course, though. read more

VERY cute clothes, especially casual-esque skirts and dresses. I was actually pretty surprised; for a boutique clothing store in downtown La Jolla, it's not very expensive, nor is it very pretentious. Still a little pricey for a college student's budget, though, but good for the (occasional) splurge. The prices for accessories are actually quite fair. read more

This place has super cute jewelry at good prices. Most of the jewelry I get complimented on comes from here. The clothing, however, is NOT flattering. Pretty much everything they sell here is baggy/frumpy and makes me look 15 pounds heavier. I really want to like the clothes but nothing i've ever tried on here has looked good. And i'm here a lot. I suggest they find a new buyer! read more

i used to live in long beach and always went to the francesca's in belmont shore. it was a tiny place but i was always able to find something. the girls there were extrememly friendly and helpful. just moved back down to san diego and it was such a disappointment when i went into the location in la jolla. went in on sunday...a super busy and gorgeous day. they had a ton of great things, but as i walked in, browsed around for about 15 minutes, not once did the girls (a total of 3) say hello or asked if i needed help. they just stood there behind the counter and gossiped endlessly. nor did they acknowledge anyone else that went in. i was there long enough to hear their conversation about their friendship issues. i was truly disappointed and won't be going back...unless they hire more mature ladies. all i ask if for a friendly hello and i'm your customer for life. one positive is that the store is adorable as always...but why give them money if there are a ton of other stores just like this one? read more

This is my favorite little jewelry shop. As far as La Jolla goes, the prices are decent, but then again, you're not buying diamonds here. The girls have never been rude to me and when I have asked, I have found them to be helpful. The Spot next door is my favorite restaurant and I am always disappointed when Francesca's is already closed when I am done with dinner, but it makes it that much more exciting when I do get to go. I never leave empty-handed. read more

This place is a little pricey but they have such cute jewelry and accessories that I went back multiple times during my vacation. The ladies are always nice and helpful. Wish there was a location in Hawaii. read more

I have died and gone to fabulous fabulous heaven walking into this store. It is completely chic and fairly affordable... Sales people are not over eager (thank god, i dont like to be disturbed when i am fashion binging) I foresee much of my money finding its way into this place. read more