Amazing first experience with Kyle. He was already walking outside to meet me for our 1:00…read moreappointment time. Introduced himself. Took us inside, paperwork was already prepped. Start to finish, he was welcoming, helpful and the process was seamless. Kyle was very personable and genuine. Loved his brand energy! It was such a great first impression. Dealer lot and showroom were spotless, lots of amazing cars to choose from. I can personally recommend the VW Brand as a whole, and now I can confidently say this dealership is top notch as well! 5 stars for Kyle! His expertise, genuine demeanor and customer service skills are hands down the very best!

Got an estimate for new tires for my Subaru and got a great deal! I visited this spot often when I…read morehad my Kia and received excellent service every time

Avoid!!! Drove over an hour with serious intent to buy, but the experience was frustrating. Not…read moresure why but despite repeatedly asking for the out-the-door price for Illinois, I never received a clear breakdown. Instead, I was shown confusing payment options with high payments and a surprise $657 accessories fee, without clearly listing the vehicle price, my down payment, IL tax/title, and doc fee. He just casually mentioned their doc fee was $499. Hard to make a deal when you don't even know the real price of the car. Plenty of better, more transparent options out there.

Would give them a ZERO if I could. The price for an oil change and tire rotation is CRAZY high…read more $130. It is a LOT higher than the other Dodge dealers. Clearly Palmen does not want to service your car. I will never be back!

This is the best Auto dealer in Racine area. Excellent service and customer care. Highly recommendread more

Terrific honest, ethical sales and service departments. And.... you can buy any other brand…read morevehicle that's in the Bouchet network from this dealer!

I was not totally sold on a new truck but after a walk around I found one that I liked…read more Patrick helped me during the whole process come to find out the truck I liked was in dealer use , We talked about my trade in and they gave me what I asked ! No back and forth.. We then talked about what I wanted to pay for the new one I gave them a price ..They accepted no haggling it was possible the best experience buying a new car... Big thumbs up to my sales person Patrick

Don't take your vehicle here for service! I watch the quick lube guys over torque wheels with an…read moreimpact gun, then got in the truck dirty with no seat cover and pulled it out with out even washing his dirty hands. when I have brought my truck there for warranty work, they can never get you in even if you leave it for a day they won't touch it. People are walking around and nobody seems to know anything. The service there is terrible and the people are SUPER rude!

I have been looking to replace my front-wheel drive VW CC with something a little more…read moresnow-friendly, and when my sister purchased a Hyundai Kona, I loved it from the get go. So off to Racine we went. Anna Werve was absolutely awesome! She was thorough, kind, and straight-forward. No high-level pressure or BS with me. I totally loved dealing with her, and would recommend her to anyone buying a car. The rest of the process was as expected. Not exactly fun, but they worked with me, and put the transaction on hold when I needed to step away. All in all, would come back to this dealership again.

The manager Adrian guy was a total jerk. Calling me names and yelling at me on the phone for…read morenegotiating the price of a vehicle. Seriously? I want to buy a thing, I have every right to present my idea and acceptable price, he has no right to yell at me and condescendingly mock me that I was "playing games" with him, that I was "comparing apples to oranges", that I didn't want to make a deal... on and on. I can NOT wrap my mind around it how he thinks yelling at a customer (who already bought a new car from them before, and does service here regularly) and hinting s/he is stupid would make that person want to ever buy from their dealership. I just can NOT. And sure enough, I am not buying that car that I was totally ready to buy. And all my ppl know to avoid this jerk.

I had a horrible experience trying to buy out my leased Honda here. When I expressed I wanted to…read morebuy my vehicle now that my lease was up, they quoted me the current price for a brand new model of my car. I vaguely remembered there being a set number I could buy the vehicle at in my leasing agreement. I asked them for a copy of it, and they said they didn't have that, I would have to get it from the original dealer I signed my lease with. That should have been my first inkling something was wrong- not having the one document that legally binds us?? That's Wild. I called the Honda in Chicago I signed my leasing agreement with and got a copy of my lease. Sure enough, it was listed that I could purchase the vehicle at the end of my lease for almost ten grand under what I was quoted. TEN. GRAND. I brought this all to them in person, a manager stepped in to talk to me, and still tried to make me buy it for $2,000 over the price listed in my lease due to "commission and service costs". Absolutely wild. I ended up buying it through a credit union which they tried to deter me from and it was the simplest process and I didn't pay a cent over the price in my lease. I had to raise my voice at this manager to get him to stop spewing his sales pitch at me so I could leave. Disgusting and slimy sales tactics, I love Honda but this branch cannot be trusted!

This dealership is very crooked!!!!! My car was used as a…read moretrade-in on a Jeep Wrangler. When I noticed the paperwork in regard to my trade was not handled properly and seemed to be a situation of title jumping, I had a friend who works at another dealership take a look at the paperwork as well. Looking further into this it was founded that I was put down as this persons spouse, which we are not nor ever were married. When I went directly to Zeigler and spoke with Levi who sold the Jeep to this person, and who now is also the manager I told him this deal was done fraudulently, he explained he would contact the financial institution and get back to me. I had to call him 2 days later and to my surprise found out he did not call the financial institution but indeed call the other person in this situation. Made an agreement to bring the Jeep back and they would buy it back for what was owed on it. But 6 weeks prior when the other person involved was trying to sell it back they offered 4,000 less than what the balance was,because almost 20,000 miles had been put on it in less than a year. Fast forward to this situation and now you offer him full buy back. Side note I'm also out the 8,000 for my trade and was left without a vehicle!!!!!!!! ALWAYS CHECK YOUR PAPERWORK, THIS PLACE CANNOT BE TRUSTED. They choose to help cover up an illegal deal vs doing the right thing.

Well, I bought a 2014 Jeep Liberty in September last year... Kid you not, the exact moment I drove…read moreit off the lot, the check engine light turned on. I immediately drove back to them, and to make a long story short, after about two months and several parts replaced, they found the root of the issue and corrected it. Since then I've put a few thousand miles on it, even drove to AL with it, and no problems since. Moral of the story is, I feel these guys stand behind their cars, so if you are unfortunate enough to have an issue within a few days from purchase, I'm sure they will try to make things right. So much so, that I recommend them to anyone looking to get their next vehicle. In fact, I just purchased another car for my wife there just last night. And they are an hour away from our house... well worth the drive in my opinion!

Bought a Jetta in the winter, started right up. Initially the Jetta was blocked in by several other…read morecars but they gladly moved them so I could test drive. We negotiated a price and made a deal. Smooth, simple and easy.

If you're shopping for a car and want the full experience great service, real honesty, and belly…read morelaughs along the way ask for Kenny Rua. From the moment I walked in, Kenny had me cracking up but still managed to stay professional and focused on getting me exactly what I needed. He somehow made the whole process (which I normally dread) actually enjoyable. Kenny knows his stuff, explains everything clearly, and has the kind of humor that instantly puts you at ease. He treats you like a friend, not just another sale. If you're looking for someone who's sharp, straightforward, and genuinely fun to work with, Kenny's your guy. Ask for him you'll walk away with a smile (and probably a few good jokes to tell too). Thanks, Kenny! You made car shopping a blast.

This company sells cars with branded titles without disclosing it. Not only is that bad enough,…read morewhen you reach out to them to ask how to fix it, they refuse to help and deny they are at fault at all. Found out about this in January when I went to trade in my car at another dealer and they told me my $30,000 car was now only worth $8000 because of this branded title. Now it is 6 months later and I still have no answer on if my title is fixed. Zeigler tells me the original dealer made a mistake in marking it branded but will not take ownership that they still sold it to me with the title branded. Now to top it off, I have been trying to get in touch with someone for 2 months about canceling my car's warranty and keep getting the same "someone will contact you soon" reply. Would never recommend this dealership. Bunch of scam artists. They also scammed a family member of mine with her purchase by adding $1000s of unnecessary fees that were never disclosed at purchase but would not assist her until she threatened calling her attorney.