Amazing first experience with Kyle. He was already walking outside to meet me for our 1:00…read moreappointment time. Introduced himself. Took us inside, paperwork was already prepped. Start to finish, he was welcoming, helpful and the process was seamless. Kyle was very personable and genuine. Loved his brand energy! It was such a great first impression. Dealer lot and showroom were spotless, lots of amazing cars to choose from. I can personally recommend the VW Brand as a whole, and now I can confidently say this dealership is top notch as well! 5 stars for Kyle! His expertise, genuine demeanor and customer service skills are hands down the very best!

Got an estimate for new tires for my Subaru and got a great deal! I visited this spot often when I…read morehad my Kia and received excellent service every time

I came to Palmen Jeep as a suggestion from Mark P. I haven't seen the reviews or star rating but I…read morebelieve this is the largest Jeep/dodge dealer in the state. So traveling an hour south to check on a Jeep found online wasn't a bad idea. First off when searching for the past year the Jeep I originally wanted was supposed to be looking for an off lease manual shift 1-2 year old with two doors diesel in Sarge green. I recall when the JK model came out I didn't care for the overall look and figment of the dash. It looked too blah and chintzy imo for the price. I believe that the steering components are finally tuned up to prevent front end wiggle wobble. That had been a recall issue in the previous 2 years. Special Ordering one, I was told takes 2 months which would be cutting it to close for my Florida homestead exemption requirement. I couldn't take the gamble on them delivering on time. So I ended up with a minimally equipped Rubicon that kept the price under 50K. Sales department wasn't hounding or lurking I had plenty of time to look the vehicle as if it were Sunday. I used the sams card along with the end of year "family special" that is extended to everyone through Jeep/Chrysler. I'm happy with the vehicle I got. I paid a little more for only 2 options I didn't want, but happy in general. Matt Collins was helpful and was able to answer technical questions about satellite radio, electronic release sway bar and the freedom hard top. Amb 5 Service 3 not sure I like having left the place with 2 key fobs a thumb drive and no physical paperwork in hand. No bill of sale or recipient. The certificate of origin came registered mail 2 week after the check cleared. The bill of sale is important for calculating tax for registration out of state. The dmv will not allow a thumb drive to be plugged into their computers. So they had to fax it down. It took me a few days to eventually get it registered and tagged. And insurance company could not start till the vin showed up in the Fl system. Location 4 Value 5 1/2020

Sold me a 2020 Jeep grand Cherokee a year ago with 85K miles on it, a year later date today…read moretransmission goes out, now they chipped my flex plate after replacing my 4200 transmission and expected me to pay for it went in and bitched and now they're fixing it only owe for the part and ovi the transmission

This is the best Auto dealer in Racine area. Excellent service and customer care. Highly recommendread more

Terrific honest, ethical sales and service departments. And.... you can buy any other brand…read morevehicle that's in the Bouchet network from this dealer!

Worst car buying experience of my life! We've been lied to, deceived and ignored. We've bought cars…read morebefore from.Griffin Ford, Hiller Ford and Porcaro Ford. Since Porcaro had what we were looking for this time we went back to them expecting our experience to be similar to the first one. THINGS COULD NOT HAVE BEEN FARTHER FROM THE TRUTH. After the ongoing horrible treatment we we received I made a Google review. That got the dealership to pay attention, but the only thing they really cared about was trying to force me into changing my Google review. When I told them that I would not change my Google review until I had a reason to. Things got worse. Essentially once they feel that they have made the sale you are at their mercy. TAKE MY ADVICE GO SOMEWHERE ELSE SAVE YOUR TIME MONEY AND FRUSTRATION!

I was not totally sold on a new truck but after a walk around I found one that I liked…read more Patrick helped me during the whole process come to find out the truck I liked was in dealer use , We talked about my trade in and they gave me what I asked ! No back and forth.. We then talked about what I wanted to pay for the new one I gave them a price ..They accepted no haggling it was possible the best experience buying a new car... Big thumbs up to my sales person Patrick

I have been looking to replace my front-wheel drive VW CC with something a little more…read moresnow-friendly, and when my sister purchased a Hyundai Kona, I loved it from the get go. So off to Racine we went. Anna Werve was absolutely awesome! She was thorough, kind, and straight-forward. No high-level pressure or BS with me. I totally loved dealing with her, and would recommend her to anyone buying a car. The rest of the process was as expected. Not exactly fun, but they worked with me, and put the transaction on hold when I needed to step away. All in all, would come back to this dealership again.

The manager Adrian guy was a total jerk. Calling me names and yelling at me on the phone for…read morenegotiating the price of a vehicle. Seriously? I want to buy a thing, I have every right to present my idea and acceptable price, he has no right to yell at me and condescendingly mock me that I was "playing games" with him, that I was "comparing apples to oranges", that I didn't want to make a deal... on and on. I can NOT wrap my mind around it how he thinks yelling at a customer (who already bought a new car from them before, and does service here regularly) and hinting s/he is stupid would make that person want to ever buy from their dealership. I just can NOT. And sure enough, I am not buying that car that I was totally ready to buy. And all my ppl know to avoid this jerk.

I had a horrible experience trying to buy out my leased Honda here. When I expressed I wanted to…read morebuy my vehicle now that my lease was up, they quoted me the current price for a brand new model of my car. I vaguely remembered there being a set number I could buy the vehicle at in my leasing agreement. I asked them for a copy of it, and they said they didn't have that, I would have to get it from the original dealer I signed my lease with. That should have been my first inkling something was wrong- not having the one document that legally binds us?? That's Wild. I called the Honda in Chicago I signed my leasing agreement with and got a copy of my lease. Sure enough, it was listed that I could purchase the vehicle at the end of my lease for almost ten grand under what I was quoted. TEN. GRAND. I brought this all to them in person, a manager stepped in to talk to me, and still tried to make me buy it for $2,000 over the price listed in my lease due to "commission and service costs". Absolutely wild. I ended up buying it through a credit union which they tried to deter me from and it was the simplest process and I didn't pay a cent over the price in my lease. I had to raise my voice at this manager to get him to stop spewing his sales pitch at me so I could leave. Disgusting and slimy sales tactics, I love Honda but this branch cannot be trusted!

Hailey Monson was so sweet and made my experience seamless! Thank you for being so kind. 11/10read more

Well, I bought a 2014 Jeep Liberty in September last year... Kid you not, the exact moment I drove…read moreit off the lot, the check engine light turned on. I immediately drove back to them, and to make a long story short, after about two months and several parts replaced, they found the root of the issue and corrected it. Since then I've put a few thousand miles on it, even drove to AL with it, and no problems since. Moral of the story is, I feel these guys stand behind their cars, so if you are unfortunate enough to have an issue within a few days from purchase, I'm sure they will try to make things right. So much so, that I recommend them to anyone looking to get their next vehicle. In fact, I just purchased another car for my wife there just last night. And they are an hour away from our house... well worth the drive in my opinion!

Bought a Jetta in the winter, started right up. Initially the Jetta was blocked in by several other…read morecars but they gladly moved them so I could test drive. We negotiated a price and made a deal. Smooth, simple and easy.

If you're shopping for a car and want the full experience great service, real honesty, and belly…read morelaughs along the way ask for Kenny Rua. From the moment I walked in, Kenny had me cracking up but still managed to stay professional and focused on getting me exactly what I needed. He somehow made the whole process (which I normally dread) actually enjoyable. Kenny knows his stuff, explains everything clearly, and has the kind of humor that instantly puts you at ease. He treats you like a friend, not just another sale. If you're looking for someone who's sharp, straightforward, and genuinely fun to work with, Kenny's your guy. Ask for him you'll walk away with a smile (and probably a few good jokes to tell too). Thanks, Kenny! You made car shopping a blast.

This company sells cars with branded titles without disclosing it. Not only is that bad enough,…read morewhen you reach out to them to ask how to fix it, they refuse to help and deny they are at fault at all. Found out about this in January when I went to trade in my car at another dealer and they told me my $30,000 car was now only worth $8000 because of this branded title. Now it is 6 months later and I still have no answer on if my title is fixed. Zeigler tells me the original dealer made a mistake in marking it branded but will not take ownership that they still sold it to me with the title branded. Now to top it off, I have been trying to get in touch with someone for 2 months about canceling my car's warranty and keep getting the same "someone will contact you soon" reply. Would never recommend this dealership. Bunch of scam artists. They also scammed a family member of mine with her purchase by adding $1000s of unnecessary fees that were never disclosed at purchase but would not assist her until she threatened calling her attorney.