I have had a very challenging 2023. It has been one of those years where Murphy's Law has been in full effect. My laptop keyboard gave out in me in February. I kept waiting til I had the $$ to fix it. That never happened, so I just decided to bite the bullet and get the repair as I needed it for work. I did a quick google search for laptop repair shops and liked the look of this place. I'm glad I went with them! I dropped off the laptop and was very happy to get a call 3 days later that I could pick it up the next day. Best part- it was just under $200 including tax and fees. I was very happy with the service, communication, and pricing. The real kicker for me was that when I fired it up for the first time in 5 months I went to do the updates it would need, but THEY HAD ALREADY DONE most of the updates for me! I did not expect that and it really stuck out as taking pride in your work and caring for your customers. Great job all around. read more

I had just got laid off from my job, working from home, the employer didn't want the laptop and I needed to reset the HP ZBook to manufacture setting. Tony gave me 3 options and 3 different prices for each type of service. I went in and met Ariel, at the front desk, she was awesome, friendly and made me feel right at home! The Technician, Jay, was there to meet with me and further discuss what I wanted and he made sure he heard what needed. Dropped off the laptop on a Wednesday afternoon and it was ready the next day. Jay made sure, everything works and if I had issues, I can always bring it back. Everyone was very super helpful and friendly... great service, wish I can give them 10 stars! read more

I accidentally spilled water all over my MacBook and thought it was a lost cause. With little hope, I called up a couple repair shops and most told me they didn't do mac water damage. Fortunately, Frankenstein came to the rescue and took my MacBook in. They were covid conscious; I dropped of my MacBook at a desk outside their door. They gave me calls and updated me as days progressed. I picked up my mac a few days later and was surprised that it was working again! A week later, my mac is still running. I highly recommend this spot read more

When I came in he took one look at the pc and already knew what was wrong with it and wanted to charge me for it. I was charged $60 for him to plug in my CPU power cord in front of me and it took him 1min to do. It took him longer to do the paper work and get my information than to do the actual work on the computer. I don't think it is reasonable to charge $60 for 1min of work or what would have been better would be to just tell me that I missed plugging in my CPU power cord and I would have gladly plugged it in myself. You shouldn't take advantage of your customers. read more

They were really friendly and quickly fixed my computer! The whole process was seamless

My PC could not handle Windows 10. I was overwhelmed by shopping for a new computer. Frankenstein is a few blocks away and their reviews assured me I'd be in capable hands there - whew! On my 1st visit I spoke with a young man who listened carefully, asked a few questions then talked me through what I would need in a new computer. He was blessedly patient and kind with this senior citizen! Health issues intervened in my purchase of a new computer and I'd lost the paper with new computer notes on it. I returned to Frankenstein Computers today and spoke with Ryan. He listened to my situation, kindly and w/o talking down to me. I had trouble explaining the equipment that sat beside my monitor and keyboard. A kind soul in the back overheard me and came out holding one of those "thingies" and asked, "Is it like this?" It was! Ryan and I could proceed & he recommended what I'd need. What a relief! With my written notes this time, I drove straight to Best Buy, told the salesman what I needed and w/ his guidance, narrowed computer options down & picked one. I could not have done this without the great folks @Frankenstein Computers! I'm not sure I can transfer everything from my old PC to the new one. I'll probably pay Frankenstein Computers to do that for me. I'm lucky to know this excellent computer firm is trustworthy and has super nice people too. You can trust them too! Why tussle w/ a cranky computer, when these savvy folks can whip it into shape? read more

I can't say enough good things about this team- helped me out of a bind in a pinch, after closing time on a Friday, no less. For days, I had been stuck in one of those impossible, insane loops with the Microsoft online help site, trying to recover an email/password so I could create a second user login on a shared laptop. There was no apparent option for getting help from a live Chat / person and I'm sure the MS store would refer me back to the useless online help site. I was referred to Frankenstein Computers (cool name, incidentally!) by Discount Electronics. I turned up after 5 when they were closing shop. I was all ready to come back the next day, but Jay kindly offered to see if he could field a quick question. He solved my issue in less than 5 minutes, working around my password issue by setting up a new separate User via the main User in the Admin section, then making sure it worked and I understood what he'd done. As you may tell I am no technophile - this was thankfully a simple fix but I'm so impressed with Jay and his colleague Jon, both very good humored nice guys. We'll def be back with tougher issues, within business hours. Thanks y'all! read more

I have a work website that I had neglected to get secured and updated. My wake-up call started with ransom emails demanding bit coin to keep from taking over my website. Of course, I never clicked on anything. But after I ignored the scam, the unrelentless spam started. I rerouted all traffic from my website to my spam folder to disable links and images. But I started to get on edge and overwhelmed with all the junk. I was getting hundreds of emails and it was incredibly time consuming to sift through it all. I didn't even want to log into my site due to fear of some backdoor malware. I am so thankful I reached out to Frankenstein Computers for some help! I had the pleasure of working with Ariel. She was so kind, patient and personable. And she got the job done! The price was pleasantly reasonable. And my peace of mind has been restored. Want to know how many emails I've received from troll farms, as of today? Zero!!! I look forward to working with Ariel again for any and all future needs. This was a good reminder that a website isn't a Ronco Rotisserie. You can't just "set it and forget it." read more

I came here with a 13y old Mac which was basically a photo album. I needed to transfer the HD data to a portable one and recycle the obsolete machine. They were confident in saying they could do so but didn't 100% guarantee it. In less than 24h the job was done and ready for pick up! I drove 20min to come here and I'd do it again. Excellent customer service and communication as well as a successful transfer of data! Highly recommend Frankenstein Computers! read more

Jonathan Allen -- he's a "Computer Super Star!!!" I brought my vintage 1981 Radio Shack Tandy computer to the Frankenstein computer repair place. (For the correct pronunciation of "Frankenstein" please refer to the Mel Brooks movie "Young Frankenstein....") Well -- the classic Tandy was missing some screws -- and -- it was "acting in a disorderly fashion...." according to my family therapist. Jonathan Allen grabbed that computer by the scruff of the neck -- as if he was hog-tying a Hooligan in Red Dead Redemption 2!!! That rebellious old Randy Tandy submitted -- as if to say, "Papa -- I will behave now...." Well -- Jonathan installed the proper screws and then briskly slapped that old vintage Stephen King scary novel writing machine on the back cover -- and voila! It works!!! Thank you, Jonathan!!! (Now can you please come over and help me train my herd of 7 beagle-chihuahua mixes? They keep opening the liquor cabinet and taking the last of our Thunderbird wine....) Thanks again! Highly recommend!!!! : ) read more

Took my PC here and had great customer service experience . Jay worked on my computer and was honest and very knowledgeable . Thank you

This establishment has solidified hope and trust in me. Twice have I needed them and they came through with shining stars. Thank you to the kind and knowledgeable humans there that go above and beyond! read more

They reviewed my computer and made recommendations to upgrade and fix my issues. Pricing is reasonable and somewhat better than other comparable companies. Work was completed faster than I expected and before the given estimate date. They did a great job and I will call them first for other needs. read more

Fair, reasonable, and quick to respond. Were very transparent with what was up with the computer and was free of charge if there was nothing wrong with it. read more

Fast service. Helped to explain what our issue was. Was completed with repair within 24 hours. After pay, it will be under warranty. If we need help again, we will be back! read more

I have use these guys for several years for various computer maintenance, networking, virus cleanup, etc.... They've always been extremely reliable. I was having a server issue with an older server and brought it by their store. I did not expect for them to do anything other than checked in the server. They took it in back immediately and diagnose the problem quickly. They happened to have the parts in place and swapped it out. I left 20 minutes later with my system operating! They are awesome. While I have always gotten good service, I don't think that the expectation should ever be that you're going to show up and leave 20 minutes later with your problem solved, it was really nice that they identified that this was one of those times and they did it. read more

This place tried to help me, couldn't fix my problem, and wouldn't take my money!! I mean, they honestly tried (I made a booger of a mistake). And they referred me to someplace else that, at tremendous cost, could have helped me. But I was more impressed how they never made me feel stupid, they explained their costs to me very clearly, and then wouldn't charge me. I can't promise you the same experience financially, but I can assure you that they are cool enough to not talk down to you, and, will do what they say they can do. I'll be back, since heaven knows I'll make some other booger of a mistake again soon. read more

Fantastic service. My PC died on me the night before I brought it into them and they were able to turn around a diagnostic in just a few hours. The technician spoke with me on the phone about what went wrong and had some very helpful recommendations on what parts I should purchase as replacements. I quickly ran to the store, bought the parts and brought them in. They helped swap out the bad parts and I was on my way home in short order. Very friendly, courteous and knowledgeable. Can't recommend enough. read more

They were able to extract data from my ancient, non-functioning laptop. John is very knowledgeable and he even walked me through buying a new computer. He explained each part and told me what he recommended and where to purchase. Very friendly and helpful! Definitely recommend! read more

Best IT company ever!!!!! Tony Mitch and all the guys are fabulous!!!! Super easy to get hold of and always willing to help. I love them dearly and everyone should use them for IT issues!!!!! read more

Honest, Trustworthy and Reliable I am tech challenged and found myself in a full on situation being told I needed an emergency $400 repair by some other "tech support" company. It didn't feel right so I hung up and called Frankenstein. They listened and walked me through, fixed the issue, checked for potential issues and educated me on how to not let me fall victim again. I cannot convey how valuable it is to have someone you can trust when it comes to something as important as my computer. If I could give them 10 stars I would GLADLY!!! read more

They had my son's gaming computer and had it up and running PERFECTLY within 3 days! Amazing and the friendliest people!!! Thank you!

Wow! These guys were great! My daughter and I were a little nervous taking her laptop into the shop after a Sprite mishap. Our geeky fam dried it out with rice and got it going again but the wifi didn't work properly. The keyboard was also gunked up from rice and Sprite stickiness. Our resident hardware guy had to fly out to silicon valley this morning, so we decided to risk a lecture and take it in. The tech flipped it over and took a look, found some loose wires and fixed it right there. He recommended a keyboard and we went home with a working computer and a lesson in self suffiency that was painless! Best of all, it was on the house! They had a steady stream of customers and were personable with each one. Everyone was leaving feeling relieved and good about their choice. I highly recommend Frankenstein Computers for repairs and help with your tech. We will be using them again and recommending them to friends. read more

Excellent! Got into my laptop after I couldn't remember password in no time.

I would put 10 stars if i could. I am architecture student that had computer issues at the worst possible time. I called every computer/tech place in austin and Frankenstein was 100% the kindest/most helpful/most personable company i talked to. Once i brought it in (with tears and puffy eyes) Jay was the tech nicest guy i had ever spoken to. He didn't try to explain anything to me as if i was an idiot like I've had experienced in the past, he was SO helpful. You could tell he knew his stuff. I will not go to any other tech repair place again!!! Frankenstein's only! read more

My laptop, an ACER Aspire, was consistently becoming too hot and then shutting off. The issue was clearly with the battery and the fan, so I bought those two new parts and called Frankenstein. Frankenstein Computers installed the battery and the fan and returned the computer to me. Unfortunately the issue persisted so I called them to see if they could do anything about it. They assured me that my computer was under warranty and they could do some more searching without an additional labor charge. After a few tries they found that the fan I bought was faulty. They bought a new fan and re-installed it, everything worked wonderfully. My computer runs better than it did 6 months ago. They kept me updated throughout the process and I was charged very modestly for the duration of time they had my laptop. Ryan was fantastic and everything was done in a timely manner. I couldn't recommend them more. read more

I requested a quote on a laptop that would not run on battery, and Tony got back to me within an hour. Before asking me to bring my laptop in, he gave me some troubleshooting tips, and I was able to resolve the problem myself. I will definitely contact Frankenstein when I have a more complex repair need! Great customer service! read more

I want to note that the owner claims, in his response to my initial review, that they included their labor costs in their initial email to me. I just double-checked our emails back and forth to make sure I didn't miss something and they absolutely did NOT include their labor costs in any of the emails sent to me. This is yet another lie from them. They only included "50.00 + tax" for the cost of the battery itself. Also worth noting that they charged me $60 for this. I'm fairly confident that the tax is not 20%. read more

Frankenstein charged me for several hours work for a job that should have taken 10 minutes or less. They fumbled around forever, while thanking me for my patience. They knew they were taking too long but they charged me for every minute anyway. When I complained to Tony (the owner/manager), he got defensive and, while he admitted that it probably should have been a 10-minute job, refused to work with me on the cost. Just a simple meeting me half way would have been a welcome gesture. But instead he and his company charged me for every minute - enough that I could have bought an entirely new computer for what they charged me for a simple networking job. I'm not generally a complainer, but I feel totally screwed by these guys. And Tony's snarky attitude didn't help. read more

I needed a repair statement for my damaged PC to file a claim to FedEx. Tony and Jonathan helped me to evaluate the damage so quickly and were super helpful. The response from them was super quick too! Highly recommend!! read more

I was having trouble with my custom built PC posting and booting to Windows -- I brought in the machine and Ariel and Jay couldn't have been more helpful. Jay had the time to take a look at it on the spot and troubleshot it with me until he it posting regularly -- turns out it was a faulty USB cable to the motherboard keeping it from posting! I'd been tearing my hair out for weeks trying to diagnose and he sussed it out very quickly. Very personable and helpful, don't hesitate to give them a call. read more

I came into Frankenstein computers with a frozen external hard drive that wouldn't spin. I had talked to Discount Electronics (they don't do data recovery) and about 4-5 specialty data recovery shops in Austin, all of whom were quoting $300-$2000, with most projects landing in the $700-$900 range. Frankenstein said to bring it in and they'd take a look on the spot and at least let me know if it was recoverable by them (for the much more reasonable $150) or if I needed to take it to a data recovery specialist. As soon as I walked in Jay grabbed the drive and took it to the back to examine. When he came back out he said the power supply wasn't connecting properly but he had gotten it to spin using an extra power supply they had on hand, and was able to see the files on the drive. Jay also explained that the hard drive was on the brink of collapse, with a pending sector count of 200. He advised me to get a replacement power supply and rip the data off the failing hard drive asap, both of which I did successfully. He said he didn't feel right charging me for something I could likely resolve myself with a new power supply. Jay probably spent 20-30 minutes examining my equipment and giving me advice, and in the end didn't charge me a dime. I was blown away by the customer service and generosity, and will definitely be back. I'm so glad to know there is a local computer repair place in Austin that I can trust. Great customer service, fair prices, and honest staff. Thank you, Frankenstein Computers! read more

Great service. Came through for me in an emergency when other companies couldn't. Count me a satisfied customer!

UPDATE: My laptop's screen died again, and I was under the assumption that it was the same issue as before. I e-mailed Jonathan to see if I could try a few things before bringing it in. He gave me some steps, and I tried them without success. I brought it in, and he was able to immediately find the issue (different than last year!) and fix it quickly and reapplied cooling paste to make sure my laptop will continue to operate at optimal performance for me. I had excellent service again, and the prices are more than fair for the company for their expertise and time. I will definitely trust my laptop to Frankenstein computers in the future! read more

Excellent service and reasonable pricing! The staff at Frankenstein is super helpful. I will continue to use them for any future hard drive or computer issues. read more

Great customer service. The technicians are knowledgeable, kind, and helpful. They also offer great prices and are willing to work with you on a variety of needed services. They don't talk down to you as so many computer techs seem to do but are good at explaining and offering different options. Great, no stress experience with genuinely kind and patient customer service - highly recommended. read more

I had a persistent long-standing problem with my website that others could not solve. Mason got it fixed straight away. He's competent, quick, easy to work with, and he explains the technical in a way that I could understand. He was a lifesaver. read more

Do you want to know what poor service is? Call these people. I have worked with them so many times and every time they are soooo horrible. No I have the owner telling me he will sue me for a BAD review. Well SUE AWAY SWEETHEART, because your company SUCKS!!!! Not hey business owner lets try to help. NO he said he is standing up for his techs shitty work! Pasted below is correspondence from trying to get the numerous invoices that come put on one invoice. _________________________ Hello Everyone, As requested for me to ask you directly through email------ "Please send me an invoice that has all amounts owed on one paper. " I am not asking you to change your billing practices. As I will not change my company's AP cycle for you. I am simply saying as one of your 600 customers receiving random bills with no previous balance is inconvenient to send to my AP department. We pay out once a month. The nice customer orientated follow through would have been to send this to Doris privately and let her know I was requesting it on one invoice for my AP department. Thank you so much for caring about the customer's billing experience. Thank you Doris for getting me one bill to pass to my AP. I hope everyone has a lovely day! Thank you Shannan, Good morning. We bill on a weekly basis closing out every Tuesday afternoon. We have over 600 business clients so it would be impossible for us to change our billing procedures for each business. We really appreciate your business and hope you can understand. I am copying our book keeper on this email. If you would like a statement that includes all of your unpaid invoices Just reply to all and ask and Doris can get that to you. Thanks again. Cheers Tony _____________ Yeah what customer service he spelled my name wrong too. Yesterday they were on the phone with my assistant over 4.5 hrs (which you know money hungry TONY will bill me for) and NOTHING HAPPENED.He must have set up a temp port because of only 10 hrs later, IT DOES NOT SEND EMAIL. THIS group sucks, TAKE THIS AS A WARNING, they will take your money and you will still be in need. If you are a small business--- GO SOMEWHERE ELSE!!!!!!!!!!!!!! read more

I Highly Recommend Frankenstein. Tony, Mitch, Ryan, Scott and Lauren are AWESOME!! I have been working with them for years. They are extremely responsive, efficient and considerate of your time and $$. When we moved our office, it was such a comfort to have them help us with our technology needs. Making sure all the computers are set up right and phones, Internet, etc. switch over all at the same time is nerve-racking, but Tony and the guys were there every step of the way. They've helped us with everything from computer viruses, setting up new computers, etc. I don't know what we would do without them!! read more

I have been using Frankenstein for almost 10 years for my computer issues. I run several businesses and I don't have the luxury of an IT department to handle problems. I try to keep the best equipment and keep it up to date but still hard drives fail, emails become conflicted (usually authentication issues), and other issues I can't fix on my own. It's also an issue of time. They can get me back up and running quickly. That's value! A very capable crew of specialists can remote into your computer and work through problems. I only have gone into their Lamar St. office when hardware needed replacing or for memory upgrades. This past week was the worst computer meltdown yet. Matt "the Wizard" is the best IT guy I've ever come in contact with and I'm 61 years old. Much thanks for his incredible expertise. Tony Tudyk runs a tight ship over there and these guys can be counted on. You don't have to live in Austin to use them for remote service! Thanks for keeping me running! read more