This place was awful from start To finish , I would not trust them at all , total scam artists. Added things to the loan that you decline , I would have never known if it wasn't for the fact I traded in the piece of crap that they sold me. I would go anywhere else but here!! They were not helpful at all when I called and questioned them about the discrepancy! read more

Has a great experience purchasing a new F-150 Lariat from Ron Sitcawich. He was very knowledgeable about the F-150 and gave me a great deal without the typical high pressure tactics. read more

Never go to this dealership they sold a warranty to a 85-year-old woman that was no good and when we brought the car in to be fixed, it was a bait and switch. It was awful and I would warn anyone against going here to have car repair or to buy a car. read more

"BUYER BEWARE". On 4/21/26 I dropped our car off for service. I thought it was riding a little rough and wanted it checked out. The following day i returned a call to Franklin Ford around 11:00 AM. The service sales person told me I needed struts on both front and rear for a total cost or around $8,500. He also went on to say that I would be needing breaks on all four wheels. After I got over the initial shock I made the mistake of agreeing to have the work done. After thinking about it, I decided I should get another estimate and advised them as such when I picked up the car at 4:00 PM. I was told the parts were ordered and I was charged a $180.00 restocking fee. I was never told there would be a restocking fee if I cancelled. The following day I brought the car to a well established and highly respected service shop. The owner test drove it and found nothing wrong with struts. On May 11th he performed a more comprehensive inspection of the vehicle and again found nothing wrong with the struts. He did however note that the rear wheels only did need the brakes replaced. The front breaks were like new. I find it hard to understand how two service shops can be so far apart on the diagnosis Oh, forgot to mention, they replaced a rear windshield wiper blade for the second time and it's still not working properly! To Franklin Ford I say! "SHAME ON YOU" George Roy read more

Franklin Ford has provided ATROCIOUS service for the F150 I purchased from them in 2018. For instance, the last time I had them change the oil, the mechanic failed to twist the oil plug the final quarter turn, causing a leak. Another time my truck sat in the lot for 45 minutes without so much as a tire pressure check. Since I only had one hour to spare, I drove away WITHOUT ANY service. Franklin Ford's most recent failure to provide basic customer service was when I made an online appointment. Three days after I made the appointment, Franklin Ford called and canceled it with less than 24 hours notice, blaming the customer for not checking all appropriate boxes. UNBELIEVABLE. Only inertia keeps Franklin Ford from folding. It sure as Hell isn't their customer service. (One star selected by default. If I could give negative stars, I would.) read more

My husband did a test drive on a CPO vehicle, brought me back the next day for me to drive it. We were 100% buying this car but walked away. Sticker was 26,995. We had 20K cash and secured financing for the remainder through our credit union. The salesman said we had to finance through them and for a minimum of 15K. What?? We were told it was because of the 'deep discounts' that dealership offered. We went back to looking online and Franklin was 1-2K above other places with CPO cars with similar mileage. We were then told we could do the Franklin Find financing and then pay it off right away. WHAT? Why would we finance a loan for 7K with our credit union after getting approved for 15K through Franklin Ford, then go in with the cash and check from the credit union? Total racket. Do your shopping and don't be fooled! read more

**Avoid Franklin Ford Dealership at All Costs - Unacceptable Service, Poor Treatment, and Faulty Vehicles** I had the unfortunate experience of purchasing a pre-owned certified 2021 Ford Expedition from Franklin Ford in Massachusetts, and I can say without hesitation that this has been the worst car-buying experience of my life. After spending nearly $50,000 on a vehicle, I expected to receive something in working order, but instead, I was sold a defective car with multiple issues and faced completely unprofessional treatment from their staff. First, when the car was delivered, it was dirty -- something that should never happen when you're paying such a significant amount. But the issues didn't stop there. The pre-collision warning system was malfunctioning, the adaptive cruise control wasn't working, and I experienced severe vibrations while driving due to poorly balanced tires. To top it all off, the rear windshield wiper was broken. In addition, the transmission jerks violently when switching into drive, making the driving experience unsafe and unpleasant. The driver's side retractable footstep also gets stuck in place, making it impossible to use properly. These are all issues that should have been addressed before selling me the vehicle, especially for a "certified" pre-owned car that's supposed to meet high standards of quality and performance. When I reached out to resolve these issues, I was told by Randy, the sales manager, that it would take up to 2 to 3 weeks to fix everything -- an absurd timeline for a car that should've been delivered in perfect condition in the first place. To make matters worse, I was offered a Ford Escape as a replacement vehicle, even though I had paid for a full-size SUV. When I expressed my frustration, finance manager Manny began shouting at me in a meeting, telling me I either take the replacement vehicle or "do what I have to do." This level of disrespect is completely unacceptable, especially when you're a customer who has just made such a large investment. I shouldn't have to be treated like this after spending so much money. The lack of accountability and blatant disregard for customer service at Franklin Ford is appalling. If you're considering purchasing from this dealership, do yourself a favor and go somewhere else. I wouldn't trust them to deliver a car, let alone provide the support you deserve after spending hard-earned money. **One star is too many.** read more

Had an issue with our Escape and called and they sent a mobile tech the same day to get us back on the road! Really appreciated their professionalism and willingness to help us in a pinch read more

The dealership called me prior to seeing this review and has taken action to make this right. I will update this rating once everything is resolved..... I'm happy to report that everything was taken care of. My truck is driving better now than it has in a while and the communication and service was top notch. We all have bumps in the road and I think that is what this was. I do not foresee what happened to me on the 13th happening again and will continue to use Franklin Ford for my service needs. I really hate having to write this type of review. For the past few years I have been using the service department at Franklin Ford without issue and have generally been happy with my experience. In early December of 2024 I called to see about having the transmission looked at in my truck, the transmission had been skipping a bit and seemed to need a fix per Ford TSB 22-2428. I was told that they were backed up with transmission appointments and that the soonest I could have my vehicle looked at was January 14, 2025. I was ok with that, I'm a loyal person and they had always done right by me. I dropped my vehicle off on the morning of the 13th. The 14th passed without any communication and about midway through the 15th I called to see what the status was on my truck. I was told my truck had not even been looked at it.....they were backed up with transmission jobs.....odds are they would not get to my truck until the following week at the earliest.... Are you kidding me? Why did you have me schedule an appointment for 6 weeks out? Why didn't anyone call me to tell me this or inform me of this when I dropped off my truck? I just wasted a ton of my time and was without a vehicle for a number of days for absolutely no reason.... read more

We have purchased 3 vehicles from Ron at Franklin Ford and have had a phenomenal experience all 3 times. Ron has helped us get into the vehicles that have fit our needs while being mindful of budget. He has exceeded all expectations when it comes to purchasing a new or used car. He was knowledgeable about the vehicles that we test drove and subsequently purchased. The whole process was quick and painless. We will continue to shop with Franklin Ford and utilize Ron's expertise. read more

I was looking for an elusive '22 Ford Bronco Sport Badlands and was striking out. I live in CT and Ford dealers had few and none equipped as desired (darn chip shortage). I did a nationwide search online and found ONE that Franklin Ford had in order unsold. They didn't have the car yet but let me put a deposit on it and low and behold it came in and 1 week early. I worked with Ron who responded almost immediately after my online inquiry and was such a pleasure! Knowledgeable, professional and just so easy to work with. Super efficient! I traveled the almost 90 minutes to do all the paperwork and got excellent financing (low rate), and a thorough walk through of the car. THEN we made plans to meet at a CT DMV location to register the car since there's no temporary plates in Massachusetts. So, I got an impossible car to find, an easy to work with sales pro and delivery service at my local DMV. I don't know what else I could have asked for! 5 stars. I won't be using their service because I live far away. read more

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One word, "Horrible" They would not allow me to buy a van unless I took out a loan through them. Will not except cash or checks for a purchase. Ended up getting the financing through them because it is very hard to find a low milage pre owned van right now never mind new! When I finally got the Transit 250 van after it was sent to have a ladder rack installed, there were literally plastic panels on the exterior falling off. All the clips had been broken out of the metal body of the truck. Also other missing pieces on the body. That is just the half of what happened to it after I looked at it for purchase. Went back to tell the dealer and they just told me they sell their pre owned trucks as is and there was no way they could order the parts I needed. STAY FAR AWAY FROM THIS FORD DEALERSHIP! read more

I made an appointment last week to have something done. After I drove all that way, the service employee informed me that there was no appointment and he proceeded to make an appointment for next week. This is now the second time this has happened at this dealership. And no, this is not the only reason why I am giving it 2 stars. There are other factors that contributed to my rating. read more

MONEY FIRST - CUSTOMERS LAST!!! Service Department could not care less about their customers. We brought our Escape in for routine maintenance. When we came in to pick it up, the check engine light came on and it almost sputtered to a halt. We got back to the dealership and had to leave it with them. It sat in their lot for five business days before they even looked at it. Once they finally did, they informed us that the engine was shot and needed a complete replacement. Although the car had only 98,000 miles, they revealed that this failure was a known Ford issue with the 2.0 liter EcoBoost engines. They told us it would cost $5,000 to $6,000. We informed them that we had purchased the extended warranty, which they should have known but failed to mention. It took them another week to process the claim and we were told that it would be about four weeks. It has now been six weeks since our car has been out of commission following their service. During all this time, they have NEVER contacted us to let us know what has been going on. I have called them six times, only to leave voice mails. They called me back only twice, but had nothing to offer. We understand about delays in getting a new engine. The real problem has been that they have refused to provide us a loaner. My wife has been without her car for six weeks. They have loaners and continue to give them out to new incoming service customers, but not to us. My assumption is that bring in new service customers WITH NEW MONEY is more important to them than doing the right thing and giving my wife a loaner. THE WORST!!! read more

No-nonsense dealership. I knew what I wanted, before I went in. They had it, Sergey did a great job showing me the Mach-E, and letting me see just what fun it was to drive. I think I was in and out in less than 2.5 hours with my new car, financed through Ford. Highly recommended. read more

I have tried to be loyal but they just won't let me. Took my truck in today for an 8am appointment. Told them I would wait for it. 21/2hours later it's still sitting outside. I had to ask for my keys back and left. They could have cared less! I'm done going there. read more

Mechanic that worked on my car missed a major coolant leak, which is weird because he added coolant to my car, as noted on my invoice. Another garage said the original mechanic definitely should have noticed the issue. Now I'm spending an additional $300+ and a day having their mistake fixed. Sheer negligence. Avoid. read more

Our entire experience with Franklin Ford was completely satisfying. We found a certified Edge Sport online, made an inquiry, and within an hour pulled into their dealership. Upon arrival the Edge was pulled up front with the AC on, much appreciated on a 95 degree day. We were promptly greeted by the sales manager Rich who handed us off to Eric our salesman. Eric was awesome from beginning to end. Just a regular guy and the opposite of many salesmen I've encountered over the years. He knew the vehicles features inside and out. No BS. No gags. We purchased the vehicle and left with a smile on our face. The next day Eric stayed in constant contact and he had it registered with new plates and inspection sticker by 4pm. When we arrived to pick it up it was sparkling clean. Eric went through all the features with my wife and helped pair her phone. No issues. Just competence. I buy a LOT of vehicles for my business. Without question this experience was one of the best I've ever had. read more

Had an outstanding experience purchasing a 2022 Bronco from Franklin Ford. I originally reserved a Bronco via Ford in July 2020 and when I was ready to order in July 2021 I visited the dealership and worked with Ron S. Ron and George C. Took my order, provided me with a P&S confirming pricing and worked to get my order in queue. They never ignored an email for an update on the progress of my order. When I finally got a build date, George kept me updated and when it finally showed up, they didn't waste a minute calling. They worked with me to complete my purchase while I was on vacation and there was no monkey business. I found them to be very honest. It's a business they do need to and deserve to make some profit so I wasn't expecting to work them on price given Broncos are selling for over MSRP. I got exactly what I wanted and felt my business was appreciated. read more

Franklin Ford - Car Dealers Near Me - Franklin, Massachusetts

Awesome Awesome Awesome!!! David Sotherland and Alan are my heroes!!!!!!! Long story, had problem, called everywhere, no one could help. Drove to Franklin Ford, talked to David and Alan and my problem was solved in less than an hour!!!!! These guys are the bomb!!!!! read more

I was looking for a used Ford Explorer. The sales team was obsequious until I found what I wanted at another Ford dealership. I guess they were butt hurt because when I let them know I purchased from the other dealer AND thanking them for their professionalism I got radio silence. No "congratulations on your purchase", no "can we service your new ride", no "thanks for buying a Ford". Nothing. I thanked them for their (what I thought was) professionalism but turns out they're just self centered butt hurt typical salesmen. I'm skeptical trusting any of them. The owner of Franklin Ford should train these robots to be more human. Too bad, shame on them. Not going to send any recommendations their way. read more

Recently I had my 2018 Ford F-150 in for a water leak from the moon roof. Still have a bad leak. While I was assured that it would be repaired when I dropped it off I was less confident that it was repaired at all when I picked it up. Thanks Franklin Ford for actually fixing the problem. I was charged $700.00 for what I ask myself. Now they have left me with no choice other than to sell or trade in my vehicle because I don't think that anyone can fix this problem and I don't want to have to drive around in a fish bowl. So in conclusion Ford doesn't back the quality of there products and their dealerships either don't want to fix defects or are unable to. I've been buying Ford's for 30 years and thanks to Franklin Ford I'm done with Ford products. This will not be the last time Franklin Ford will be hearing from me. If you got anything from reading this please take your vehicle needs to either Imperial Ford or Tasca Ford. And after reading and deciphering other reviews this dealership only responds to positive reviews. When are they going to address the problems that their dealership has created when it comes to service. Obviously they don't care. They took my money for something that wasn't repaired and lied to my face. What a disgrace. Ken in the service department should be ashamed of himself. As I said earlier stay away from this dealership, there are plenty of other dealerships in the area. read more

Took a deposit on a car (their idea) told me numerous times the car was mine. I was in constant contact with salesman Erick who kept reassuring me the car was mine. Today I took a trip to go look at the car and the sales manager told me someone else had put a deposit on the car before me which I find hard to believe because my deposit was put on the car weeks ago. They couldn't refund me my money and get me out of there quick enough. He was trying to sell me something else but it wasn't the same car as what I chose. Erick had plenty of time to tell me there was an issue but he didn't. Something fishy going on at the end of the year bait and switch liars stay away read more

brought my truck in for a oil change and tire rotation. when I got my truck back I had been missing something that was valuable out of my truck. when approached I fought an attitude from them and wouldnt let me view security footage to peove they didn't take anything. will not be going back after this. awful service and attitude. read more

I bought my flex from here in 2018, part of how they sell you is lifetime oil changes for free, you just pay the oil. They did this for 5 years, until today the man played stupid today me no such thing. I had such a terrible experience today I collected all my records. Which is when doofus Mike couldn't even hide his blatant lie anymore as previous free oil change printed out. I previously had tires rotated while doing oil change at same time... never got charged 72$ before. Even after mike is exposed he only gives me a lousy ten bucks more off after royally screwing me over. I went in for a censor problem that only showed up after cruise control was on for a while. I left there with with a whole new censor problem that is now there 24/7. After 5 years of good service today I felt like I got scammed. I won't be back. Don't fall for their oil change gimmick, it doesn't last. He then proceeded to try & gaslight me in front of my husband. read more

Franklin Ford - How I left the dealership today... with a whole new problem that won't go off that they charged me an extra 180 to screw up even further. - Car Dealers Near Me - Franklin, Massachusetts

After 3 visits for adaptive cruise control not working. Asked to bring it back a 4th time. So they can be keep it for at least 2 days. Mentioned to service tech that warrenty milage was getting close. No. Problem ce in when it was under warranty. After 4 weeks if waiting for one of there 8 cars. I'm told by service manager Ed. That it's going to be another 10 days. And I'm not covered if milage goes over. Also told me Franklin Ford is a private dealer. If you don't by your vehicle from them. You are not a priority. When I was dealing with tech before service manager. Tech told me they treat ford customers the same. New to Ford. Is it a Ford thing. Or a Franklin Ford policy. Or because there a "private dealer". Oh well. Off to talk to Ford corporate. Nightmare... read more

Absolutely the worst service imaginable. If your ford needs servicing and it has to be dealer service... I recommend anywhere but Franklin Ford. To tell my story is just too much to type but the other negative reviews are spot on. In my opinion terrible service you should To the reply from Franklin Ford: Yes this is definitely for Franklin Ford in Massachusetts. My state residency is not of concern. You would most definitely find me in your system if you used the correct info however please don't bother to ask me for it as I was there for the same problem 4 times and you nor your staff cared to satisfied me. After spending thousands on service and continuing to come back time after time to have you fix your own work (same job) you should have been doing root cause analysis on your business instead of typing the the fake obligatory canned response to appear interested in helping me. I dealt with you and the service manager in person and the first thing you said to me was "you didn't even buy this here" well thank goodness I didn't I can only imagine what that must be like. Also do you only provide service to customers who bought there? Who cares if I bought my Ford here or Africa... I paid for the parts and labor with you, you warranty the work yet how many trips I had to make sometimes with my kids, I no longer wish to have discussions or communications with you. I tried the day I was there and neither you nor the service manager were concerned with my concerns. Very inconvenient finding rides (because you didn't even offer rentals) it was just an experience I would caution others on. From what I understand Rodman Ford is the place to go. Should have gone there to begin with. read more

I bought a Mustang Mach-E from Franklin Ford about a year ago. Shortly after I purchased it, it appears that someone tried to break into the side rear window with a sharp object (maybe a crowbar or something) damaging the rubber molding. I contacted Franklin Ford for assistance and they ordered the parts and then helped to coordinate the glass company to complete the repair at their repair center in Franklin. It was covered by insurance and didn't cost me very much (low deductible plus Franklin Ford let me have the parts at cost so it only cost me about $100 out of pocket). I appreciate the fact that Franklin Ford went above and beyond to assist and manage the repair. I would definitely recommend Franklin Ford to all of my local friends. read more

These guys really want to work! We called so many fords trying to find two trucks for my brother and I but no one was responding quick. George and David are fast, it's quick communication and they really helped us with the deal. Great dealer and I know we are staying local for the next one. read more

Great place. Purchased and serviced five vehicles over the past ten years at this dealership.

AVOID THIS PLACE. I took my Fiesta in because the check engine light was on. The employee, Dave, called later that day and said the $200 I paid for diagnostics was not enough, and they wanted me to authorize more time to keep looking. I agreed to do this and they called later in the day and said they hoped they had fixed the issue.... I went to pick up my car and paid them $400. Literally as I'm driving home, the check engine light comes back on. I get home and call to tell them this, and Dave says he will talk to the technician and call me the next morning. He never calls, so the next day I call them. Leave a voicemail. Few hours later I call again, and he tells me the technician has gone on lunch but that he will call me in a few hours once they talk. I don't hear from them for the rest of the day, so I leave another voicemail around 5pm. The next day passes and still no call from them. Finally two days later I call again, no one picks up. I call the dealership and have to get the woman who picks up to go down to the service center and make Dave call me back. He acts as if I haven't been trying to get a hold of him for the past few days. Tells me the tech found nothing and I'll need to bring my car back to them. All in all, this car has been a nightmare of problems and been to multiple auto shops before finally taking it to Ford. You'd think Ford would know how to diagnose and fix their own vehicles. I ended up wasting $400 for them to tell me they didn't do anything and don't know how to fix it. I'll definitely never buy another crappy Ford again and will stick to reliable brands with people who actually know what they're doing. Terrible service, terrible communication. read more

Drove 30 miles to test drive a Lincoln. Dealership called my wife three times during the afternoon after sending an email inquiry. Yup, she got three different sales people. WTF? Organize much? Set an appointment for 530. Started pouring so we were 10 min late but got called again at 535 asking if we're still coming. Arrive 5 min after the call and they're jump starting the vehicle in the lot. They pull it up to the front door and it dies. Sales mgr (I assume) comes out with the jump box again and says you might want to come back another time to test drive the car. No apologies, no remorse, no consideration that we drive 45 minutes and clearly no planning. He talked to us like we just rolled down the street from Woonsocket. No call back to update us or apologize still. Had similar bad experiences last weekend at a different dealer in Raynham. The industry is abysmal and shameful today. with no scruples. I hope you call back bc I'll give you the verbal smack down version instead of reading it here...LFG! read more

Was reminded today that I'll never return to Franklin Ford. I'm part of a Ford family so I get z plan benefits, fixed below invoice pricing. My regular Ford dealer didn't have the exact car I wanted in stock, Franklin Ford did (so they said) but was unwilling to swap inventory with our local dealership. So we drove down to little Franklin Ford. Simple transaction right...No way...Lowball (much lower than our dealership) offer on the trade in, upsell this, that...NO. Come to find out the car was on order, no idea when it would actually be delivered. At least a week, maybe 2 later we received the car. Reminded today because Franklin Ford sold our information (or gave it for commission) to some 3rd party Ford Alert that kept calling. So thanks Franklin Ford for reminding me why I won't be driving down to your dealership. read more

Avoid the service department. My husbands truck needed a new power steering column covered by warranty. Two weeks later he couldn't get it into gear they said the transmission fluid was empty. Guess they don't check fluid levels or do 100 point inspections. The transmission needed to be replaced covered by warranty yet we still needed to pay 500 dollars for labor? They can't give him an inspection sticker because a small piece of plastic on the tailgate is broken, but they can order a replacement piece uh no thank you. we drove down the road to a gas station and got an inspection sticker the right away no mention any broken plastic. He had his truck back a week and now he is broke down on the side of the road. They are the only service shop in the area that takes the after market warranty we have. I would rather pay for quality repay than risk my family's life over a stupid warranty read more

They sold me a 'lemon'. After many service appointments, and them telling me 'it will be fixed THIS time', I demanded a new SUV. Back, forth, cry, yell, back, forth. I did end up getting a new one. For $30 more a month. I got screwed. My Explorer is fine now, I have it serviced somewhere else. I only gave the one extra star for Bob, who works in service. He was always super nice to me. Please don't go here. The are le suck. read more

Terrible customer service! Once you drive your $20,000+ car off the lot, do not expect any level of customer service at all. Calls will go unreturned and emails will go unanswered to general questions you may have concerning your new vehicle. I regret purchasing my new vehicle from Franklin Ford when there are so many other Ford dealerships in the area. read more

I brought my van here after I git sick of the rude and arrogant people in the service department of my local dealer. Instead of naming them, I'll leave it at that, and people can decide if it sounds like their dealership. :-/ Anyway, I brought it in for its 30K mile service, and the people in the service department were very nice, and were good about letting me know about the progress. I thought the service was expensive, and had to tell them to do nothing beyond what was called for in the service guide. All that meant was that I skipped the $100 fuel injection cleaning service. I think using Chevron Techron in the tank is more than adequate. But I guess all the dealers are approaching $100/hour service rate, if they're not over it already. I miss my local mechanic in Dunstable, (See my other review, of "West Auto Repair") This place was $89/hour, so it's probably typical today. Maybe I'm just too cheap. :-) read more

Worst Car Buying Experience EVER!!! Only go here if you would like to be sold a car by the quintessential slimy car salesman. Went here to look at a used car with my daughter. The salesman and manager were so insulting. Told us we were unintelligent. They were arrogant and lacked any sort of professionalism. We had to use wet wipes to get their slime off our hands on the way home. DON'T GO HERE! Even if you don't buy a car from them, you will be stuck getting their emails for months to come even if they tell you they don't use email address for ad campaigns. We bought a car someplace else and love it. read more

Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet peeve is how long it takes with paperwork and how expensive extended warranties are. Mark was super quick and gave me a great deal with products and financing. Couldn't be happier with them. read more

Franklin Ford - Loving my new wheels from Franklin Ford! - Car Dealers Near Me - Franklin, Massachusetts

I have found that Franklin Ford really does care about their customers! I went through the proper channels at Franklin Ford and they were more than gracious in the way they treated me as a valued customer! They took my car in and ran every possible test, and could find nothing wrong with it. I was treated with respect and met with a very caring Dealership, who all took the time and trouble to make me feel comfortable driving my beautiful 2006 Ford Explorer. I am so happy! I would recommend that you purchase your next vehicle from Franklin Ford, I know I will! read more