Franklin Shuttle is AWESOME! My husband, yellow lab and I relocated overseas recently and Franklin Shuttle took all of us + our 5 suitcases to SFO in a private van. We were worried about fitting our dog's large crate in the van but it worked out well. The shuttle is clean, new and spacious.The driver was on time and very professional. Franklin Shuttle made the start to our journey stress-free and smooth-sailing. read more

We had a group on two flights to San Francisco. One flight was delayed, so I tried to call and see if we could get an earlier pickup for half of the group. What a disastrous call. We had 21 people in our group, but only 9 had arrived. I tried to explain this to the person on the phone, but they became angry with me and said they would only pick up 21. I explained there were only 9 of us, and that if we couldn't get an earlier pickup that would be OK, we'd just do something else and the rest of the group would take the shuttle as planned. The person on the phone was angry and said "ok, maybe 13, I can take 13", as if this was a negotiation of some sort. I explained again, that only part of the group was available. The person on the phone told me "hey, hey, I know, I know its 21 people, don't tell me". (There was a language barrier that wasn't helping, but the attitude was very poor). At this point, I told them I didn't know what their problem was, but that we'd be doing something else. Our HR coordinator then intervened and smoothed things over. We got a ride with Franklin shuttle and had a reasonable, courteous driver after all. Because (this) ride was OK, I give this 2 stars. Fast forward to pick up day and going back to the airport - Sure enough, the angry person on the phone was our driver this time, I recognized his voice and his crappy attitude. He was rude to us in his demeanor, and grabby with our female employees. He was "that guy" who blared on his horn for long bursts of time, he drove the wrong way on the street on the cable car street, and was highly aggressive while behind the wheel. Pedestrians and other traffic were constantly flipping us off and being upset with our van because of the bad behavior. We got to the airport on time, so again 2 stars. But, terrible. If my experience with this person is normal, don't use this service. Hopefully there are other employees that aren't terrible, such as the one who was courteous to us. read more

Thanks to Frank with Franklin shuttle we had an amazing day of touring Sonoma wine country. Frank is very friendly and provides great service a great price. (his quoted price included tip and toll fees - there were no surprises). I was looking for a van or limo and driver to drive us to wine country and back from SF. I called many tour and limo companies until I came across Franklin Shuttle. His costs were by far more affordable and reasonable compared to other companies. The van itself is a very beautiful and spacious Mercedes Van (one does not see to many of these on the west coast). It has lots of leg room, and head room (enough for people to easily stand in). Frank also provides a cooler if needed. He arrived on time and his driving was very safe. He was able to easily accommodate changes we made to the plan, and had prepared by having the addresses and directions to the wineries we were going to to ready. I have to agree with the other reviews - Frank is awesome -- he is safe, friendly, and very affordable. read more

Used this provider for a day trip to Sonoma from San Francisco, and it was just perfect. On time pick-up, accomodating, friendly service. Would 100% recommend and use them again. read more

These guys are fast either that or the shuttle happened to be in the area. We called and they showed up in 5 minutes to take our party of 6 to the airport. Cost was $80 but beats having to take 2 taxis read more

Franklin Shuttle was fantastic! We used their two party buses to shuttle people for our wedding, and Frank and his team did an incredible job. They were punctual and professional! His price was also extremely reasonable. We had a very large group to shuttle, so we ended up having to hire three different shuttle companies to accommodate the group. One of the other shuttle companies took our guests to the wrong wedding and the other was much more expensive. I wish that Franklin had more vehicles, because we would have loved to have hired just him. Thanks for making our wedding run so smoothly! read more

My family used Franklin Shuttle to take 6 of us from San Rafael to SFO. We were very happy with the communication from them before the trip, the follow up via e-mail, and the arrival before we were supposed to leave. They were available for our pick up from SFO and back to San Rafael for our trip back and were on time. The bus was clean and beautiful. Great service! I will use them again. read more

Franklin Shuttle was amazing!!! Frank himself drove us in the super blue mercedes bus - this made our entire trip to Sonoma Wine Country an overall fantastic experience! He was adaptable to our schedule and extremely courteous and helpful. We cannot wait to use Franklin Shuttle for our next trip to wine country. read more

Great experience!! We used Frank for airport transportation for round trip to Richmond/SFO airport for my 40th birthday celebration to Punta Cana, DR. On time, checked in an hour before to confirm pick up time for departure and arrival. Mercedes transportation, my favorite... Comfy and quick service. Will be calling Frank for a wine tour soon with the girls. read more

I shopped around for quotes and Frank gave me the best deal! Serioulsy i called him, he gave me a quote and emailed him back to confirm the price and it was a done deal! We booked the 12 passenger sprinter and it was awsome! Thank you Frank and Paul for your buisness. Will definately book you for our next trip!!! read more

We recently visited San Francisco and contacted Franklin shuttle to hire a mini van to drive our group of 12 to Napa and Sonoma area. The finalization of the hire was simple and the owner Mr Frank Lin was friendly and accommodating. He was very punctual and the drive was very pleasant. His Mercedes Sprinter was very comfortable. The overall cost was reasonable on a per pax basis. read more

Frank and his drivers took our group of Girl Scouts and parents to and from the airport and an event this past weekend and did it all on time, with patience, and were extremely helpful and courteous. Our plane was delayed by almost 3 hours, and he was still able to accommodate us and rush our large group over to Pier 33 so we didn't miss our ferry to Alcatraz! I would definitely call Frank again. Also a great value compared to other shuttle companies that you have to share with others and cannot depend on like Frank. read more

The only transport you can trust to go up the winding road to Panoramic Hill. Franklin and his team provided professional service to our guests albeit a minor disconnect on the 1st shuttle pick up from the venue to the hotel (for guests with young children departing early). Good to remind them about the pick up schedule and make a call. We'll definitely use them again. read more

We used Franklin for a group of 15 from the east bay to SFO. Mr. Lin went out of his way to make the process to and from the airport a painless one. His Mercedes shuttle is very nice with plenty of room, and very clean. He was also very easy to communicate with and got back to us promptly. Great business and will use again! read more

We had reserved a shuttle 3 months in advance of our trip to Napa and the morning of when we called the company we were met with a disconnected line and a permanently closed company that had given us no warning that they would not pick us up. We called Franklin Shuttle and he was able to come get us within an hour, took us to Napa and drove us around to all of the pre-booked activities we had planned. We are so thankful, and it was a wonderful experience. The bus was big, nice, and comfortable, and Frank was a great driver. We would 100% use him again. read more

These JERKS are guilty of FALSE advertising! When I went to their site, the listed price for the trip I wanted to take was $69. When I actually called them, I was told straight out "Oh, the website is wrong, let me check the real price," and the guy quoted me $125, practically DOUBLE what they are advertising. I don't care what their service is like, I will never patronize an outfit that practices such deceptive, rip-off advertising tactics! read more

I checked the website for a quote from Dublin to SFO. It listed the price as $75 plus some $5 for extra passengers and $5 for each extra luggage piece beyond 2 per person. I called the company to make a reservation and was told that the price was actually $150 and that they have not updated the website in 10 years... read more

It was just o.k. They told us they'd be picking us up in a Mercedes Van. There were nine of us traveling together, two families, to Kauai. No such luck. Picked up in a broken down pathetic looking van. Oh well, we got where we needed to go but I don't like being lied to. Probably wouldn't use them again. read more

I had read the good reviews and had hired Frank to shuttle about 20 guests from my wedding reception at the Presidio to a hotel downtown. This turned out to not be the greatest decision. The reception was going to end when the music had to be shut off at 11:30 and the plan that I had communicated with Frank was that the shuttle would arrive then and depart around 11:45 once guest had had the opportunity to say good byes and all that. At about 11:20 Frank (whom I'd never met) storms into the reception, introduces himself to nobody, and starts repeatedly yelling "shuttle's here, everybody in the shuttle, the shuttle is leaving right now." I think he started near the back of the reception and eventually came to the dance floor where we were about to start the last two songs we were planning on closing down the night with. Not wanting to be drunk and stranded in the middle of the Presidio at night, guest were literally scrambling to grab coats and wallets and keys while Frank is continuing to yell that "the shuttle is leaving right now." At this point we figured out what was going on and I tried to reverse course. I went up to Frank (while he continued yelling and moving quickly around the dance floor) and introduced myself. I told him that I thought we had agreed on an 11:45 departure to which he replied "but now I have a shuttle full of people outside and they're all waiting - what am I going to do with all these people?" I'm not really sure this was true and it wouldn't have been a problem if he had stuck to the original plan. This guy was in an extreme hurry and was rude and unprofessional. He gets two stars for safely getting the guests from point A to point B but everything else was not so great. Bizarre. I guess we'll have to get all our friends and family together for a drunken singalong to "Just a Friend" some other time. read more

Franklin Shuttle is first rate! Frank was easily accessible and always prompt to respond when I called. I arranged travel for 6 adults and 2 infants to SFO for a trip to Mexico. We needed 2 car seats to accommodate their different sizes. No problem. Frank had just what we needed. He showed up at our home when we requested and our pickup was waiting at SFO on arrival. I'll call Franklin Shuttle again without hesitation. read more

I used Franklin Shuttle for transportation to and from a corporate event down in Carmel. Frank was easy to coordinate with, on time, and professional - just what I was looking for. I'll definitely use Frank again. read more

Frank is great! Prompt and friendly. Ten 40-somethings that were so well behaved on the way to Tomales Bay were in quite a different state on the way home. And he just rolled with it. His Mercedes bus is really clean and comfortable. FYI, there is room for a large cooler and a few bags in the cargo area. read more

Frank is the best. He runs the business and has a handful of really nice drivers. We'll never take a limo to the wine country again. The passenger van is so much more comfortable. I'll be using Frank regularly. read more

I used Franklin Shuttle for a wine trip to Napa with 12 of my friends and it was awesome. Frank arrived on time and took us to every vineyard safely. The cost was the best that I found and very affordable. We used the Mercedes Sprinter and it was the perfect vehicle for the trip. I will definitely be using his services again! read more

Frank provided shuttle service for our wedding at the Interfaith Chapel and Golden Gate Club in the Presidio. He transported guests to and from The Mark Hopkins in Nob Hill. I couldn't be happier with the job he did. Everything ran on-time. During the reception he kept a shuttle open in front of the Golden Gate Club with someone standing in front to receive guests as they wanted to leave. He was responsive via email and flexible during the planning process. He also has great rates! read more

We found Frank's information online and booked a trip in the Mercedes Sprinter to a Napa winery for a group of 8 girls on a bachelorette party we had in San Francisco. Everything ended up going absolutely perfectly - 1.) Frank sent me the estimate by email in writing (that was great, I hate when companies avoid doing this) and clearly laid out gratuity, 2.) He proactively confirmed the details with me prior to the big day, 3.) The driver showed up on schedule at our hotel, 4.) The driver dealt with 8 very rowdy girls playing music the whole trip, 5.) The driver stayed the whole time we were at the winery and basically jumped forward in his vehicle when he saw us leaving the entrance, 6.) We were able change the estimate for the number of girls we were bringing, and then were able to jump back to the original estimate when we realized one of the girls wasn't going to show, 7.) The driver dropped us back at a different site for lunch that was 4 blocks from our original destination point. All in all, totally hassle-free, wonderful service, and a driver who talked when you wanted to talk, but was quiet and let you do your thing. Frank and his team get a lot of points for being RESPONSIVE (he took multiple calls from me prior to the date at different odd hours of the day), EFFICIENT (no problems w/the actual trip), and FAIR (very easy to revert back to our original estimate once we realized we didn't have the full number of girls we were expecting). This is a wonderfujl service and I would recommend it highly to anyone who would like to take a day trip to Napa or any of the areas surrounding SF. read more

I called to get a quote for airport transportation. After that I asked them if they would accept the Yelp deal of $85 for $100. They refused to honor it saying it's for a wine tour only. When I told him that the deal says nothing like that, the person on the phone said they cannot accept it as their pricing is already discounted. Please don't buy the yelp deal before confirming with them. read more

Frank managed to get us to and from Pier 35 (for our cruise) in style and completely unscathed. Highly recommended!

Really easy to book, vey reliable response time. I paid with credit card over the phone, no need to use cash. Frank's bus is very clean and took 12 people to and from SFO to Marin, very punctual even though we were going to this very weird out of the way place in the mountains. read more

Frank took 15 of us to Sonoma this past weekend and the service was incredible. He showed up right on time and was able to get us to each of the wineries with no problem. The Mercedes Passenger Van is also very comfortable and easily accommodated our large group plus a bunch of bags and a couple of coolers. Would highly recommend him for any trips out to wine country! read more

I recently took a group of 42 students to San Francisco for a High School college/culture tour. We used Franklin shuttle 3 times during our week. THEY WERE AMAZING! Frank Lin is such a nice guy and very organized and professional as well as being flexible and accommodating. He was always on time (early, actually) and was friendly and helpful and highly organized. The vans were immaculate and they were great/safe drivers. I would highly recommend this company! read more

Used Frank's service for a group of 9 to the wine country from San Francisco. Right on time, very pleasant, drove to where we wanted to go, was there when we came out. Worked just like we had planned, we were all very happy!! read more

Use Franklin Shuttle! I did for my wedding and it was perfect: nice vehicle, professional driver, reasonably priced, and on time. If I ever need this kind of service again there is no doubt who I will be calling first. read more

Franklin Shuttle is the best shuttle service I have ever used!!!! Frank is very nice and helpful. We were very happy with the communication with him. The Mercedes shuttle van was huge and comfort , all of us sat very comfortably the entire time. I would definitely recommend his service and will use him again for my next trip. read more

During Thanksgiving week my siblings all over the world joined us for the holiday. Most of them hasn't seen each other for 13 years since our father passed away. It was a challenge since they are all in different time zone and flying in & out in different days. I finally narrowed 1 day to take 12 people to tour San Francisco and take memorable photos that we cherished forever. Some services are extremely expensive and my son suggested to go to yelp. I found Franklin Shuttle and booked it. It easy to book and Frank confirmed it right away. We are so pleased and meet our goals for the day. The Mercedez shuttle was comfortable and clean. Frank showed up in our house in Palo Alto 15 min as scheduled which is great. Frank was so courteous,helpful and extremely patient waiting for us in every stop we made in the city. It was an unforgettable awesome San Francisco tour for my family. Everyone were elated and went glitch free. Hats off to Frank and his service. Thank you so much Frank. Happy Holidays! read more