We have been going to Dr. Franquelin for over 20yrs plus now... Love the Staff & Dr. Franquelin…read more THANK YOU EVERYONE at Calistoga Pet Clinic...

Wonderful people Max has turned out to be Maxine but that's…read moreokay! So happy with the comprehensive and loving care!

Our dog recently had a life threatening emergency. The staff and Dr. there were on it and were…read moretotally committed . They were very professional and communicated everything that was happening. I cannot say enough about they way the Dr. went out of his way in his efforts to save our dog. I will always take my animals to this Vet.

Disappointing - customer service and common sense are sorely missing…read more I recently moved to the area and wanted to help a stray in my back yard. I dropped her off for a spay at 9 am to an unhelpful Front office. Why was she in a crate and not the trap? It would be too heavy to lift plus a host of other questions and problems. . I received a call from the office at 430 that they didn't get to it yet and she'd stay over. No conversation with vet before or after which would've been helpful and appropriate. There were things to discuss about testing and more. I am involved with rescue but not feral cats. No cAll that evening or the following morning. There was no answer after repeated calls to the office. I went to the office at 11 and the friendly , but clueless, staff said she hadn't gotten around to calling me yet. She came right out with the cat. I asked if she was able to handle her and she said no. She'd been in the crate I brought her in for over 24 hrs, except during surgery. I am a FULL PAYING Customer and feel terrible that my good intentions to take care of the stray cat in the least stressful way was anything but. I should've handled it through the shelter. I wish Upper Valley had said no to taking her. It would have been much less stress for the cat, cost much less, and been handled in a far more competent way. I won't be taking my personal pets here.

Ms Pickles had another appointment for shots, itch. She took it like a champ! She loves Rebecca and…read moreall the nurses. I think she would come just to visit. Ano successful doctor visit! Yay

There are not enough positive things to say about this facility. The people who work here are in…read moreequal measure kind, upbeat and extremely knowledgeable. I met them when I was seeking compassionate palliative care for my chihuahua after receiving a serious cancer diagnosis for her along with difficult choices and a poor prognosis. Instead of palliative care, they provided life-saving care for her. Three years later, she is thriving and continues to be well-loved and cared for by the Wise and Wonderful staff. They are absolutely fantastic.

Update: To this day no acknowledgement of the fact it was her that chose to go forward with our…read moreappointment despite our request to reschedule because the sedatives hadn't had time to kick in for our dog Taz. Low and behold, on the very last day of the two year window to submit a claim against our homeowners insurance her lawyer submits a claim for $75,000 Displaying no prior urgency then submitting a claim at the last minute, given the California Veterinarians Rule, obvious negligence and zero concern for how this could affect us. Clearly Dr Foley is devoid a moral compass. The omission of facts, half-truths and mental gymnastics required to justify are all signs a moral compass is missing. A last minute money grab hedging a bet for a settlement knowing they wouldn't stand a chance in court is nothing more than a bottom feeder scam. Psychopaths are adept at mimicking displays of empathy. I sensed it, we mentioned it to one another and now wish we'd taken it more serious. Don't ignore the odd feeling you're conversing with a robot. The smiling images above are propaganda and the show of concern for your pets wellbeing is Oscar worthy. More like Dr Folly. Trust my pets wellbeing to a scammer, me thinks not.

So far so good, got a very professional phone call, set up an appointment, etc. Will update later.read more

This photo says it all! My Pup loves his excursions with…read moreLinda, he is 'happy tails' and tuckered out at the end of the day. He is always so excited to see her Come in the gate for his play dates.

We used Linda and her team for 5+ years. We have used them for house/pet sitting for short and…read morelong (10 days) trips. Our house is always cleaner than I left it. Our dogs love Linda and Justine, becoming excited when they drive up. Linda stayed with our seriously ill Golden Retriever during a trip ( we didn't realize how sick she was). She worked diligently to love, feed and encourage medication day and night. When she finally passed away, Linda came to cry with us. Our current dog is a handful but Linda has always found ways to expend energy, even looking for play dates for her. Linda has cared for our dog, our home and didn't even balk when I added my grand dog into a weekend. I'm sorry there are people who had difficult experiences but I have always found Linda and her team to exceed my expectations and love and care for my dogs.

I have taken my pet to Solano-Napa Pet ER Clinic many times, but this time was a very short wait,…read moreand his checkup was fast and smooth.

Everytime my dog Ellie has been in a emergency they have always been my go too. Staff is friendly…read moreand the Vets are so understanding and actually care. I appreciate this place so much.

I've been a client at All Four Paws in Suisun City, CA for the past 2-3 years, but my most recent…read moreexperience has left me deeply concerned and disappointed. First, I was shocked to see the clinic owner publicly posting dogs' photos, medical records, and medical histories online in response to a review they did not agree with. As a client, this felt highly inappropriate and alarming. Whether intentional or not, it raises serious concerns about privacy, professionalism, and ethical boundaries. Clients should never fear that their pet's medical information could be shared publicly as retaliation. Second, in all my years coming to this clinic, I have never once been allowed to speak directly with a veterinarian or see a vet in person--not during exams, not during treatment discussions, not ever. You're not permitted to go inside for an appointment, and all communication is filtered through front desk staff or nurses. Instructions and recommendations are relayed secondhand, which leaves you wondering: Is there even a vet on duty? As a paying client, this lack of transparency is unsettling. The front desk staff often appear disgruntled, and while the nurses do their best, they are the only point of contact you ever get. Medical guidance should come directly from a licensed veterinarian--not passed along indirectly while the client remains completely removed from the process. My breaking point came when my dog contracted a virus. At a time when empathy, reassurance, and clear communication were critical, the response I received was cold and dismissive. After spending nearly $3,000 on exams and prescriptions, the complete lack of compassion was heartbreaking. I felt like a transaction--not a concerned pet parent. If you're looking for a clinic where you may never see a veterinarian in person, where communication is indirect, and where the focus appears to be more on revenue than genuine care, then All Four Paws may be for you. However, if you want transparency, empathy, and a vet who actually speaks with you and treats you like a human being--not just a bill--consider going elsewhere. There are other vets in the area who truly care. The contrast between the level of care provided and the image presented (including luxury vehicles prominently parked out front) only adds to the discomfort. Trust is essential in veterinary care, and unfortunately, that trust has been lost here.

This has been the best vet hospital from the beginning to the end of my dog, Bubba's life. They…read morehave showed much love and care for him, and even more so in the last few months when he was diagnosed with lymphoma. They talked to me about his diagnosis, the expectations for his life, interventions, treatments, and palliative treatment . They gave various estimates for the treatments to help me make an informed decision. If I had my way, I would keep him alive forever, but I couldn't do that to my boy. We let him go peacefully. I'll reach out to this place again one day when I find another fur baby, they've been incredibly compassionate.

The most wonderful, caring place to leave your sweet dog. We started bringing our dog, Elsie,…read moreseveral years ago, who did not like people or strangers at all. Somehow, the atmosphere and staff made her feel welcome and safe. She loved going, and was treated like a doggy princess from day one. They cared for her as she continued to age. And took particularly excellent care of her as she became mobility challenged. Right up to the end. Forever grateful for the staff and loving care.

I have a 8 month old Shih Tzu. I have been to 4 different groomers in Santa Rosa and none even came…read moreclose to being as good as Briana at Four Paws! I know puppies can be difficult to groom, but Briana seemed to know how to deal with Miso. The grooming took only 1 hour and a half which is much less stress for my puppy. When I picked him up, she had understood what I wanted and Miso's grooming was perfect!! Thanks Briana and Four Paws!! I will continue bringing Miso to you

I am so happy I found this place. I was bringing my Lily to a place in Clearlake that was making…read moreher miserable. Every time I picked her up her was like Please Mom Get Me Out of Here!!! And the lady cut her so short even though I wanted it short she razor burned her so Lily Inched so bad that her skin was so red and chaffed. I was told about these gals so I thought what the heck let's go and I will never go anywhere else again. They are wonderful. Thanks for taking the time to sit with me and my baby girl and making her feel welcome.

This is a great place to get our pet food, treats and toys! The owners and staff are knowledgeable…read moreand friendly. Juwon, the groomer, does a wonderful job on our Cockapoo, Oliver, and he is so loving to the animals. I love that they are open 7 days a week.

Our 80 pound Goldendoodle ate a whole bag of chocolate chips (11oz), so we took him to the Mayfair…read moreVet Care. As soon as we walked in and told them the issue, they immediately put us in a room, ran calculations of our dog's weight versus the amount of chocolate digested. Needless to say, they had to induce vomiting. Dr. Berger explained everything from the beginning and her staff told us the costs upfront. From the beginning, during our dog's "purging," and then the after care, the staff was wonderful making sure we and our dog were doing okay. The wife and I were extremely impress with the staff and care that we received. We are also happy that this high level of vet care is available in our area. Keep up the great work Mayfair!

I can't say enough about what an amazing experience we had at Mayfair! It was our first time…read morevisiting and not only did they likely save my dog's life, their caring and compassionate approach got me through the stressful time. Thank you to all of the staff, and especially Dr. Christine and Steph for being there when JJ and I needed you!