Cant say enough good words for this clinic and staff, even if the techs are students, they love…read morethere job and have a passion for it and it shows when they come to greet you and call you back to a room. Parking is free but just have to register your car license plate with there parking service / tablet in side. the staff and the Drs are Amazing, and they just really love this field of work. We are bringing our Puppy in for a Follow up for 3 months ago, our puppy had heart surgery, so we have been here a few times now, coming from Stockton. Worth the drive for a pet that you would call a family member. The campus grounds are super clean, lots of wildlife, birds, squirrels, etc. Not sure if they take any animal in, or if you have to have a referral, like we did from our local vet. And they were alot cheaper then the vet and had more openings.

I brought my dog here for emergency surgery after a serious injury to his leg. My local vet…read morereferred us there and had called ahead, so they were expecting us and had 2+ hours notice we were coming. (6PM arrival) Fast forward another 4+ hours to 10:30 PM. We finally get to talk to a resident, Dr. Olivia Taubenfeld, who tells me she doesn't think it's a degloving injury - without even examining him yet. I tell her I don't what that is, but describe seeing exposed tendons, ligaments, and possibly bone (which is also what I described when admitting him hours before.) Another 2+ hours go by and they finally examine him. (1AM) Dr. Taubenfeld's report? Degloving injury. Had anyone bothered to look under the temporary bandage put on by the first local vet, or even listened to my description of his wound, they would have seen and understood the severity of the injury. Now they're recommending amputation and treatment options have changed drastically because they neglected seeing him for so long. After getting a second opinion, I decide to pull him out of this hospital so he can get proper care. I'm told they'll do a wound cleaning first thing in the morning. I communicate persistently all day, making sure they're aware of my intention to transfer him that afternoon. I go to pick him up at 4 PM - they haven't cleaned his wound yet. I wait hours, desperate to get him out of there and to a vet who has the capacity to give him proper care and attention. At one point (6 PM) I can hear him crying and whining from behind one of their exam room doors. Apparently, they finally got around to cleaning his wound, only without proper sedation and pain management. Torture. Soon after, they bring him out of that room to me. While I'm carrying him to leave, as soon as we get outside, he starts peeing in my arms. (Sweet boy waited until he was outside.) I place him down, and he stands there peeing for I swear at least one 1 minute. His bladder had to be completely full. Had they even let him relieve himself the 24 hours he was there?! I will never bring another animal here.

I had been here in the past at the old location a while ago. That experience was not so great. They…read moreseemed to only want the money and said it was so that I would not abandon my dog with them. Tabitha was my baby! There is no way that would've happened. Over $1400 later and nothing was diagnosed or treated to the point she was better. Fast forward to today! My little Scooby had to be taken there. The staff were absolutely amazing, friendly caring and patient. Dr. Hilty listened, was informative, gave me several options for what was going on. I appreciated him and the staff. If in need again, I would return for any future medical emergency needs. They said they were trying to onboard specialized doctors to be onsite. That would be perfect for the area. Thank you Dr. Hilty and staff.

We cannot thank the entire team enough for the incredible care they gave our dog, Leo. He came in…read moreafter suffering a traumatic body wall hernia following a fight that he started but definitely couldn't finish. As scary as the situation was, every member of the team treated us with compassion, kindness, and professionalism from the moment we walked through the door. They took the time to explain Leo's injuries, the surgery he needed, the possible complications, and the financial estimate. Even though we were terrified, we never felt rushed or left in the dark. The surgeon kept us updated, answered every question honestly, and made sure we understood exactly what was happening. During surgery, they found that Leo's intestines had protruded through the torn body wall and were very inflamed, but thankfully they were still healthy enough that they did not need to remove any of his intestines. They carefully checked for leakage, thoroughly cleaned the area because of the dog bite, and successfully repaired the body wall. We are so grateful for the skill and expertise that went into his care. What stood out just as much as their medical expertise was their compassion. Everyone treated Leo with such kindness, and they treated our family with the same care during one of the most stressful experiences we've ever been through. Today, Leo has made a full recovery and is completely back to his usual mischievous self. Our little "tough guy" has officially retired from picking fights with dogs many times his size, and we couldn't be more thankful that this team gave him that chance. They didn't just save our dog--they saved a beloved member of our family. They also saved my daughter's best friend. She would have been absolutely devastated if we had lost him, and because of this incredible team, she still gets to grow up with the little dog she loves so much. Thank you for giving our family more time with Leo. We will never forget your kindness, your honesty, and your incredible care. We recommend this hospital without hesitation. Five stars truly aren't enough.

VEG was quite possibly the best pet ER experience you could ask for. The entire staff was kind and…read moresupportive. We have an EXTREMELY anxious 9yr old shepherd. Despite him being in pain and extra on edge, the team took their time to treat him and make him comfortable. He had a swollen paw and a lot of pain, but we didn't see anything happen to him. The vet was perplexed by his symptoms, because it looked like it could have been a rattlesnake bite, but there wasn't any visible bite mark and we live in West Oakland (literally just surrounded by concrete). But she was absolutely right. He was treated for a bite and is now recovering smoothly. I highly recommend VEG. They are all top notch.

This is the worst vet emergency hospital and I never leave bad reviews…read more Rather than trying to fix, diagnose, or treat your animal to health, they propose euthanasia as the easiest option. This is my second experience where first they wanted to put down my 1 year old kitty who was having urinary problems. I kept asking why they weren't starting him on antibiotics? I asked why are they compounding with stronger pain meds? Obviously his condition is getting worse if you're only treating the symptoms and not the cause. It was almost like they were setting him up for failure (death). They didn't care or listen when I told them I was a Pharmacist and had better recommendations on medication choices. I kept taking him every other day as his condition was worsening and they only kept adding stronger pain meds without identifying and treating the root of the problem. It made my parents sick to hear their suggestion of putting my cat down on the third visit. They didn't have the heart to even tell me that. So, my mom called all of her friends and found a "hero vet" who saved my cat's life. He actually DID start antibiotics and other meds to help with urinary flow and some pain meds to keep him comfortable. He also recommended a wet urinary diet and Calm Probiotics to be mixed in his wet food. We kept him on the meds for a month and he continues to eat his urinary diet. My baby is a healthy 4 year old now. I can't stand the horrific practices at VEG San Ramon. And now just the other day, they put down my friend's cat who was only 6 years old. Again, they couldn't diagnose or identify the problem so they suggested euthanasia. I feel there's a huge conflict of interest in their treatment of our sick pets and their push to get mildly sick pets euthanized and then cremated. This is sadly a scam business. I was so happy when they first opened because I felt a sense of relief having a 24/7 emergency vet nearby. Little did I know their ruthless practices would bring so much pain to pets and their parents. Please don't trust them with the health and wellbeing of your fur babies.

I was totally upset and worked up when I called VEG ER, but…read morethe gentleman on the phone was incredibly kind and calm. When I walked in, I was impressed by how clean and organized the building was. The open concept floor was not what I was expecting but it was really awesome being with my dog every step of the way. The gentleman that helped us offered a bed for my dog to lay on, which was good because we waited like 5 hours. They offer snacks, drinks, as well as blankets for humans because it gets quite cold in there. Everyone there was kind and friendly. You could really tell they were dedicated to their job and providing the best experience for their patients. My princess loved being able to watch everyone walk around her and was completely content. The doctor even sat with her when we were finally seen so she wouldn't have to be moved. :) All the staff talked to her like a baby whenever they addressed her which made me happy too. Really shows they love animals. Paid about $660 to find out she didn't have a lot of poop in her, but the peace of mind was worth it. Getting to see how they take x-rays was cool too, even if my poor baby had to be manhandled hehe. The bill was much cheaper than I expected, which was nice. It was for the initial exam and the x-rays. Would highly recommend coming here for a transparent, wonderful experience!

They took in our cat in an emergency, yes. They were comforting and caring, yes…read more But I do get the feeling this vet is looking for money however they can get it. My cat had a urinary block, which they were able to identify with an ultrasound immediately. I'm very thankful for that. BUT they priced us VERY expensively for a procedure I was able to get done at another vet clinic for half the price. $7-8000 was what we were quoted from them for a urinary blockage clearing and surgery to remove the stones I was able to go to VCA Bradshaw the same evening and get the same surgery for $4k. I love my cat and considered the option of putting him down due to me not being able to afford the surgery. I'm so thankful that I was able to save my cat for a price I was able to afford with VCA Bradshaw.

This place is the best! I took our dog here awhile back, he was really sick. It was the weekend…read more The Dr. & staff were fantastic. Dr. Pepping gave him what he needed and he's been great ever since. We recently found a stray dog, these sweet, helpful pros scanned him for free, he had a chip and they contacted the owner. Within a few minutes, the owner's son came to pick the loving dog home. I can't thank them enough. I wish they could be our regular vet, but they are an urgent care facility. 5, A++++++++++ rating. This location deserves an award for providing the kind care that is so rare these days.

When I tell you that I've worked with numerous veterinary practices throughout the Bay Area, both…read moreas a professional dog trainer and through rescue, I mean it when I say this was unequivocally one of the worst veterinary experiences I've ever had. The front desk staff member I dealt with was extremely rude and dismissive and seemed visibly bothered that I was interrupting her time on her phone. The clinic appeared to be operating with a skeleton crew. Despite acting as though they were inundated with patients, the lobby was virtually empty. For most of the four hours I was there, it was just me and one elderly person waiting. After nearly four hours, my dog still had not received meaningful care. Eventually, I was told they were going to administer IV fluids and check my dog's blood pressure. Another 30 minutes passed, and no one returned. At that point, I literally took my dog and left. If your animal is experiencing a genuine emergency, I strongly recommend going somewhere else. Based on what I personally witnessed, I would not feel comfortable leaving a pet's life in the hands of this particular clinic. The entire operation felt understaffed and poorly managed, and the level of service was astonishingly bad. Whatever the reason for the staffing situation, patients and their owners ultimately bear the consequences. Go to VEG or another properly staffed emergency hospital. When your dog is experiencing a real emergency, hours matter. I would not gamble those hours here.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

During the emergency situation with our dog (and ongoing care) the staff has always been…read moreprofessional, empathetic, and responsive. Alternatives are always presented prior to obtaining our consent to treatment and we have never felt pressured into pursuing specific paths. Emergency needs and ongoing care are often expensive and that's just a fact, but it's up to the pet guardian to make choices based on a variety of factors. All care providers are reachable and communicative, and they make sure that you understand exactly what's going on with your pet so you can make an informed decision about how to proceed. The level of care is outstanding and I know my pup is in good hands here while she proceeds through her treatment with great results. Aside from the level of care, the facility is brand new. It is never crowded; it's clean, well-appointed, and doesn't feel like a hospital. Overall, I am very pleased with Vista and would highly recommend it to anyone who needs emergency care or a specialist for their pet.

This is a beautiful new and very clean facility. However…read morethere weren't enough vets and poor staff communication. We spent close to three hours waiting. Our Lab was considered low priority, presenting with a supposed right leg sprain. Had we known there was only one vet and another one expected around noon we would have chosen a different facility instead of waiting. We left feeling let đown, frustrated and angry. We used this facility for the same dog, Charli, in 2021 during Covid at their old facility. I even brought the paper work because it was a similar injury. We would have appreciated if staff would have been transparent by letting us know there were too many patients and not enough vets. I'm very disappointed because I expected better from Vista.

We had a great experience at All Creatures Emergency Veterinary Hospital. Our dog was having severe…read morediarrhea and vomiting so we brought her in on a Sunday around 11pm When you arrive, you wait in your car and call them to let them know you're there. A staff member comes out with a form for you to fill out & then you wait in your car until they're ready to see your pet. The process was organized and it didn't take nearly as long as we expected. We were finished and heading home by around 1:30am! Our vet tech Bri & the veterinarian, Dr. Renee Case were both incredibly kind, knowledgeable & compassionate. They took great care of our dog, thoroughly explained everything and sent us home with medication to help her recover. If you ever need an emergency vet, I would definitely recommend All Creatures. They provided excellent care and we also found their pricing to be very reasonable especially for an after-hours emergency visit. I also love that they don't try to sell you on additional items as well. Here are some costs we paid: Exam fee: $150 Full blood work panel: $270 SNAP test: $80 SQ fluids: 82.60 Metronidazole liquid to take home: $58.02 Cerenia Injection: $54.62

It was after hours and my vet was going to be closed the following day but I had grown increasingly…read moreconcerned that my dog had a UTI. I did not want her in pain so I called All Creatures Emergency Vet and was told I didn't need an appointment, to just show up when I could. It was a 35 minute drive and when I arrived, the door was locked. I knocked but didn't see anyone. After a few minutes, another woman walked up and said "They do this. You gotta bang." She knocked on the door repeatedly until someone came outside. It took a few more minutes. We were put in a room immediately and proceeded to wait about an hour to be seen by the vet tech. To be fair, a dog that had been hit by car came in after we were in the room. From what we heard it was already deceased. Then, a woman brought in a her friend's dog she was supposed to be caring for and told the staff she wasn't sure if it was breathing. Based on what they said, that dog was also deceased. The vet tech was not very personable and she took our dogs temperature rectally but with zero skill and after what seemed like 5 minutes, was finally done. It was not a good experience. After we spoke to the tech, we asked for water for our dog, which was brought and waited another 15 min or so for the vet. Dr. Case took a look at our dog and I explained I was concerned about a UTI and gave her history of bladder stone removal and kidney issues. I also asked her to look at a bump on my dogs leg, since we were already there and at my dogs advanced age I am always worried about her cancer returning. The estimate for X-rays for that was well over $400 so I said I would have my regular vet do it on my next visit the following week. Without the x-rays for the bump, the estimate was $520 for the emergency exam, urinalysis, and medication if needed. We agreed and the vet tech came back in (I thought to get our dog for tests) and told us that we would need to pay up front before they would start the process. I have never experienced that before but we gave her a credit card to charge. Once she did that, she returned and took our dog back to extract urine. I went to the restroom shortly thereafter and there was a man at the desk with his dog. The same vet tech was giving him an estimate and, right in front of me said, "Don't worry, you can wait to pay until everything is done." Look, I get that this is Stockton and although I was surprised by the pay first attitude, I can't say I didn't understand. Every business has the right to decide if they want people to prepay or pay after, but to pick and chose with seemingly no reason or standard is totally unprofessional. Also, just a note, but if you read through most of the reviews, as I had time to do during my long wait, you will see that most of the 5 stars are from people whose animals were euthanized here and most of the 1 stars are from people who brought in their sick animals looking for help. Our dog was brought back promptly and we waited another hour before the vet returned. She said there was bacteria in my dogs urine and they gave us antibiotics but they did not have the correct dosage for my small dog so they gave me large pills (with no break line) and said to cut them in half myself and give them to my dog. Of course I was concerned that when I broke the pills, small pieces would scatter and she would not be getting the full dose which obviously happened. After the first few days we noticed that our dog was getting no relief from the antibiotics and scheduled the first available appointment with our regular vet. When she completed the full course, I emailed All Creatures Emergency Vet to confirm that they had found bacteria and ask if they tested to ensure they gave the correct antibiotics because it had not helped. It took them 3 days to respond. The response was that I should get a "urinalysis with culture and sensitivity sent to the laboratory...Or maybe there is no infection and she has cystitis." We saw our regular vet and she is now doing much better after weeks of being uncomfortable. Long story short: We spent 3 hours and over $500 for our dog not to feel better.

I can't say enough wonderful things about VCA Animal Care Center in Rohnert Park and the…read moreexceptional care my Bengal cat, Taz, received. We brought Taz in after he was bitten by a dog, and as stressful as the situation was, the team immediately made us feel like he was in the best hands. Bengals can be intimidating if you've never worked with one before. Taz has a very loud growl, and his meow sounds like he's ready to attack, but he's actually a sweetheart. Because of that, I'm always a little nervous about how people will react to him. Jacob was absolutely amazing. He worked seamlessly alongside the veterinarian, and together they made an incredible team. I was especially impressed with how calm, patient, and confident he was while helping treat Taz's injuries. When it came time to clip and clean the area around the dog bite, Jacob worked with me to keep Taz calm, and together we were actually able to get everything done without having to sedate him. That was huge for us because Taz has always had a very difficult reaction to sedation. Jacob's gentle handling and compassionate approach made all the difference. From the moment we arrived until we left, Jacob was attentive, kind, and genuinely invested in Taz's well-being. He made sure we had everything we needed, checked in on us throughout the visit, and gave Taz plenty of extra pets and reassurance. The thing that impressed me the most is that after roughly ten visits over the years, Jacob is the first person Taz has ever truly liked. If you've ever owned a Bengal, you know that's saying something! Thank you to the entire team at VCA Animal Care Center, and especially to Jacob, for turning an incredibly stressful emergency into such a positive experience. Your compassion, professionalism, and dedication to both pets and their owners do not go unnoticed. Jacob is an incredible asset to your hospital, and we are so grateful for the care he gave Taz.

I have visited this 24 hour vet twice for an emergency appointment and have not been disappointed…read more The staff is always caring, kind and knowledgeable. The office is clean. They treat your pet with the most respect and show awareness of your situation whatever it is. Highly recommend if you need to take your pet in for anything!

My dog was referred here due to their ophthalmology department. I drove from the east bay and am…read moreglad I did. 100% better run than pets referral in Berkeley. This will be my go to ER and ophthalmology. --I brought in my dog to the ER. My dog was seen by Dr. Pompeani in the ER. Unsure which eye specialist also treated him. In the ER, Experiences will vary. It's normal. Mine was great.

IF YOU HAVE AN EMERGENCY, GO HERE!!!!…read more I hardly write reviews, let alone one this long, but after everything that happened, I feel like I owe it to this team. My cat, Theodore, suffered a rectal prolapse on a Sunday. It was one of the most terrifying experiences I've ever been through. He was in excruciating pain, vomiting, having diarrhea, yelping, and literally had tissue protruding from his body. I genuinely thought I was going to lose him. Before finding Pet Emergency & Specialty Center of Marin, I called well over ten emergency veterinary hospitals throughout Marin and San Francisco. Every single one either had wait times ranging from hours to over ten hours, couldn't perform surgery for days, or simply didn't have the staff to take another emergency. I was driving from place to place and calling anyone I could think of while watching Theodore continue to suffer. By that point, I felt completely helpless. Pet Emergency & Specialty Center of Marin was the only hospital that could take him almost immediately. Within minutes of arriving, he was being evaluated and prepared for surgery. After spending hours hearing "no," finally hearing someone say they could help was something I'll never forget. What impressed me even more was the quality of care. Every single person I interacted with -- from the reception staff, to the nurses, to the discharge team, to the veterinarian -- was compassionate, patient, knowledgeable, and incredibly communicative. They never made me feel like I was asking too many questions, and they took the time to explain every step of Theodore's care. Theodore had been dealing with a complicated medical situation for months that involved a lot of uncertainty. Their team quickly helped me understand what was happening and what needed to happen next. For the first time in months, I finally felt like I had answers and that Theodore was in the right hands. One thing that really stood out to me was that the care didn't stop when we walked out the door. The follow-up from the doctor and staff has been incredible. Recovering from an emergency like this is overwhelming, but they continued to answer my questions, check in, and make sure Theodore was doing well. I'm happy to say that he's recovering very well, and I'm beyond grateful for everything they've done for both of us. I genuinely cannot thank this team enough. They were there when no one else could be, and I'll never forget that. If your pet is having an emergency, I cannot recommend Pet Emergency & Specialty Center of Marin highly enough. I truly don't know what would have happened if they hadn't been there. The only thing I wish is that they offered primary veterinary care, because after this experience I would enroll Theodore there in a heartbeat. Thank you to everyone at Pet Emergency & Specialty Center of Marin for taking such incredible care of my little boy. I'll always be grateful.