Cant say enough good words for this clinic and staff, even if the techs are students, they love…read morethere job and have a passion for it and it shows when they come to greet you and call you back to a room. Parking is free but just have to register your car license plate with there parking service / tablet in side. the staff and the Drs are Amazing, and they just really love this field of work. We are bringing our Puppy in for a Follow up for 3 months ago, our puppy had heart surgery, so we have been here a few times now, coming from Stockton. Worth the drive for a pet that you would call a family member. The campus grounds are super clean, lots of wildlife, birds, squirrels, etc. Not sure if they take any animal in, or if you have to have a referral, like we did from our local vet. And they were alot cheaper then the vet and had more openings.

I brought my dog here for emergency surgery after a serious injury to his leg. My local vet…read morereferred us there and had called ahead, so they were expecting us and had 2+ hours notice we were coming. (6PM arrival) Fast forward another 4+ hours to 10:30 PM. We finally get to talk to a resident, Dr. Olivia Taubenfeld, who tells me she doesn't think it's a degloving injury - without even examining him yet. I tell her I don't what that is, but describe seeing exposed tendons, ligaments, and possibly bone (which is also what I described when admitting him hours before.) Another 2+ hours go by and they finally examine him. (1AM) Dr. Taubenfeld's report? Degloving injury. Had anyone bothered to look under the temporary bandage put on by the first local vet, or even listened to my description of his wound, they would have seen and understood the severity of the injury. Now they're recommending amputation and treatment options have changed drastically because they neglected seeing him for so long. After getting a second opinion, I decide to pull him out of this hospital so he can get proper care. I'm told they'll do a wound cleaning first thing in the morning. I communicate persistently all day, making sure they're aware of my intention to transfer him that afternoon. I go to pick him up at 4 PM - they haven't cleaned his wound yet. I wait hours, desperate to get him out of there and to a vet who has the capacity to give him proper care and attention. At one point (6 PM) I can hear him crying and whining from behind one of their exam room doors. Apparently, they finally got around to cleaning his wound, only without proper sedation and pain management. Torture. Soon after, they bring him out of that room to me. While I'm carrying him to leave, as soon as we get outside, he starts peeing in my arms. (Sweet boy waited until he was outside.) I place him down, and he stands there peeing for I swear at least one 1 minute. His bladder had to be completely full. Had they even let him relieve himself the 24 hours he was there?! I will never bring another animal here.

The biggest plus is of course that they are open 24/7. It makes a huge difference to get help in a…read moremoment notice. Everyone is super friendly, nice and helpful. Yes, I had to wait a bit, but my kitty was not a true emergency. She had an UTI. The doctors were pretty thorough and explained everything well . It made a huge difference in her well being to get seen, diagnosed and treated asap. My two visits here have been very good and helpful. I will come back again if I have the need for my pets. Thank you to each and everyone working here!

The front and back "staff" were very efficient, empathetic, friendly and professional. I had…read moreinitially left a message for somebody to call me regarding a potential visit to the clinic with my kitty Rusty. The call was returned well within an hour. I was relieved and very appreciative of that. I will return to the Solano-Napa Pet ER Clinic for future needs of my pet(s) I thank them all. Oh, and the veterinarian was exceptional. (Don't remember his name)

My cat had blood in his urine so even though I had an appointment already scheduled with my primary…read morevet a few days out I knew I had to bring my cat in (to check for anything fatal/immediately serious). Of course since it was an emergency/not planned I had to bring my 9 and 2 year old in also which I was dreading. Right away when walking in I felt immediately better. 1) Clean open space - I thought I might have to be stuck in a small space with my kids and cat but instead loved how there were vets/techs treating pets in different well-prepared areas of the room. There are rooms available if needed but thankfully my cat was able to be seen right away on a portable space. 2) Fast service - we were seen right away and even though the testing took 3+ hours (my cat's bladder was really really small and I opted to do the urinalysis even when it didn't work the first time) i appreciated how we were given a space right away 3) Staff professionalism and friendliness - all the staff seemed warm, approachable, friendly and I didn't get the feeling that anyone was trying to "upsell" me...I know going to any vet is expensive. That's just the way it is! I didn't feel pressured or guilted into making more expensive decisions though. 4) The BIGGEST reason for a 5+ star review is the waiting area/entertainment available for the kids!!! After my phone almost ran out of batteries a staff member told me there was a play area/waiting room for the kids and that saved the day!! I was able to focus on being there for my cat and my kids were hanging fun! They really thought of everything to make their patient-parents-family feel welcome. Cookies, hot water, coffee, tea was available in the waiting room along with toys! And since my phone DID completely die when my daughter tried to call me they even had a phone charger available (different chargers for different phones). In the end my cat ended up being fine and just needed a prescription so I'm very thankful for the whole experience!!

I would like to compliment the young woman at the front desk who was working the afternoon of…read more6/27/26. My pup was clearly very agitated, and I noticed there were several patients in the waiting room. I thought it would be best for everyone if I stayed by the entrance. She was incredibly understanding and immediately offered to triage my pup right where we were, which I truly appreciated. Once they discovered what was wrong, everything moved very quickly, and I was understandably very distraught and emotional. During that stressful moment, she showed such kindness and compassion--she even offered us bottled water. It may seem like a small gesture, but it meant so much to us and made a difficult situation a little more manageable. I would like to extend my deepest gratitude to Dr. To and Nurse Mei for their swift action as soon as they identified what was wrong with my pup, Mia. Their urgency, professionalism, and compassion made all the difference during such a frightening time. They also allowed my partner and me to remain by Mia's side throughout her treatment, which meant so much to us. Dr. To continually reassured us that Mia was going to be okay, answering all of our questions with patience and kindness. We truly felt heard and supported every step of the way. I would also like to thank the entire team involved in Mia's care. From the day shift staff who worked hard to start her IV, to Nurse Mei for making sure Mia was kept warm and comfortable, to the night shift team led by Dr. Wong for seamlessly taking over her care--everyone showed incredible dedication. A special thank you as well to the gentleman nurse who assisted with Mia's discharge this morning. He was gentle, kind, and so thoughtful while removing her IV and EKG stickers, making the process much less stressful for Mia (and for us). From the bottom of our hearts, thank you all for saving Mia's life. We are forever grateful.

I want to thank the entire medical team that assisted us in the passing of our beloved dog Rocco,…read morethey were professional, kind, and very respectful. They made the transition for him very comfortable. We cannot thank you enough for your Professionalism and care. Respectfully Shawn & Miranda

The best emergency vet I've been to so far in Sacramento, California. I love the team. I love the…read morecompassion that they have for the animals and the promptness and how quickly they see me as soon as I walk through the door, I appreciate them so much and I will always now they're gonna be on my list to go back to each and every time so yes they are the best so far.

I took my dog in due to an eye issue. We couldn't get in to see her regular vet for several days…read more When I arrived it was explained to me how the process would work. While my dog's issue was considered an emergency, if something of a higher priority would come in then our wait could be much longer. Totally understandable. We were brought to the back almost immediately where they began doing some necessary tests to get to the bottom of my girls issue. My dog was brought back to me and I was told a critical animal came in and the doctor would have to try to stabilize that pet before she could come talk to me. I appreciated being kept informed. When Dr. Lenz came into the room she apologized for the delay which was nice but not expected at all, I totally understand these things happen. It's just like being in the human ER. We were treated with kindness the whole time. I was never pressured to agree to extra testing. Dr. Lenz told me what was suggested and let me decide. Thank you Dr. Lenz and the whole staff for your kindness and compassion that you show your patients, human and furry!

I've spent a lot of time and money over the past 10 years at VCA with all of my loved pets. This…read morepast experience is in no way a negative against the staff as far as their customer service, but more of an "educational" review. I sent this email to them on 1/3, and I haven't received a response yet. Even when this incident occurred, the staff was attentive and went above and beyond to try to resolve the situation. I'm posting this for education to anyone who has a cat. This is a copy of my email on 1/3: Good morning, I wanted to personally write instead of posting a review on Yelp, about our experience when we brought Maple in on Sunday, December 28th. Our family has a long history of pets that we have brought in over the years, and we have never had a negative experience in any way, in fact, I have always spoke highly of the entire staff there when recommending to friends and family. I want to start off by staying that our experience on 12/28 was not a negative one with regards to the staff, but I am writing this email to bring something to your attention in hopes of educating staff to prevent this from happening in the future (and yes, it's not a matter of "if" but a matter of "when" when cats are involved!). Maple has been very sick and multiple visits to her regular vet and your emergency, have happened the past month. We brought her to emergency on 12/28 in hopes of finding out what was wrong and finding a solution. Maple is a very nervous cat and doesn't like strangers, and she really did not like having anything shoved up her butt when she has been in a lot of discomfort due to the diarrhea. Maple was examined, then taken to the room for further testing. I wish I would have objected, but I trusted that staff would do their very best with regard to safety. Unfortunately, Maple escaped their hold and tried to find a place to hide, which was inside an open cabinet where there was an opening to the underside of the steel exam table. I'm sure I don't need to state how dangerous this is and could have been if the outcome was different. Cats are very unpredictable creatures, and after we were invited to go back to the room to try to coax her out, I was surprised at the lack of secure spaces for cats. I want to add that this ordeal ended up being just short of 9 hours at. We tried everything to get her out. This was an extremely stressful and upsetting time for my daughter and I and resulted in my being awake for 24 hours. My daughter ended up calling in sick for work since we left the vet around 6am. I was doing my best not to be upset at staff, but I feel like looking back, there is a bit of negligence on their part. My request is that staff is educated, more careful, and that there is some type of plan in place to mitigate any future occurrences. Maple was lucky. We were lucky that she didn't have a serious health condition and that she was healthy enough to be in that hole for that length of time. My ask is that you also find out from the manufacturer if there is a cover for the inside of that exam table, so that in the off-chance staff leaves that door open, that another cat will not have the same experience as Maple did. I look forward to your response.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

During the emergency situation with our dog (and ongoing care) the staff has always been…read moreprofessional, empathetic, and responsive. Alternatives are always presented prior to obtaining our consent to treatment and we have never felt pressured into pursuing specific paths. Emergency needs and ongoing care are often expensive and that's just a fact, but it's up to the pet guardian to make choices based on a variety of factors. All care providers are reachable and communicative, and they make sure that you understand exactly what's going on with your pet so you can make an informed decision about how to proceed. The level of care is outstanding and I know my pup is in good hands here while she proceeds through her treatment with great results. Aside from the level of care, the facility is brand new. It is never crowded; it's clean, well-appointed, and doesn't feel like a hospital. Overall, I am very pleased with Vista and would highly recommend it to anyone who needs emergency care or a specialist for their pet.

Warning that his review is long because there is so much…read more I brought my cat in at 430pm on a Sunday as my vet office referred them for emergencies. I called ahead and they told me it would be about a two hour wait. We live 25 mins away with a yowling cat, was not a fun car ride. He fell off his cat tree and got his head and neck stuck that caused some concerning problems walking, head bobbing, and arm twitches. The place is BIG and long. Vast parking. Several exam rooms. Huge lobby seating area. Drink station for customers. But FREEZING cold when you are wearing shorts! The vet tech came out within 15 mins to get the initial info of what happened and some medical history. Now here is what I don't like. He took my cat without me and said that a vet would check him out and then come out with the options and charges. This is why i avoided taking my cat to the vet during the pandemic. I want to be present for all exams and procedures. I want to know you are actually doing the work and treating my cat right. 20-30 mins later Vet tech comes out and tells me that the exam is $200 and pain meds would be $120 asked for approval. I said yes. We wait some more. They bring us into a room to wait for the vet. She says they notice his ataxia and that something neurological is wrong with him and thinks that maybe that caused the fall, not vice versa. Recommendation was blood tests, x-rays, blood pressure, etc.. and a tech would be back with an estimate. He hands me a piece of paper itemizing it all stating it would be minimum $1000 to $1300 and that they would charge the High immediately before staring . The diff would be refunded before I left if they didn't have to do sedation or medication. Fine. We wait another hour and 20 mins before they call us to return. I told him we were sitting in the car to warm up. He says come now. The doctor wants to talk to you about the test results. We hurry back only to wait another 30 mins!! I am freezing and annoyed and dying to pee. Vet finally brings my cat in the room to say they can't find anything wrong with him and that he has vastly improved since we brought him in. If he continued to have problems he would need to be referred to a neurologist. They did not need to give him pain meds or sedate him. She offered to do a full blood panel for an additional $300 and overnight observation which I cannot imagine how much that is and would have been great if I didn't have to pick him up first thing in the morning so I said no to that and yes to blood work since she says, "the outside lab is going to be picking up soon so you have to decide pretty soon if you want the results sooner" tapping her watch. I thought I was saving time because they already had his blood. Here we go back to vet tech quoting me another $275 but figured since they didn't sedate or medicate that this should still put me around the initial $1,300. Much to my surprise, I owed an additional $171. Conveniently they did not allow me to keep a copy of the original estimate so I cannot prove what I saw or pinpoint which charge did not happen. She did the math for me by reading off everything but something still felt wrong when they don't let you see it. We were tired and just wanted to take my cat home so I did not argue anymore. I later found out they did them separate so it screwed up the Care Credit free financing for the latter portion because they ONLY give 6 months regardless of amount. Yes, the vendor determines this, not Care Credit. My vet office does a year for $1,000. Then tech says they have to keep him a little longer for the second blood draw!! WTF. I would have said no if I had known that! but they lead me to believe this would be just a simple add on for the blood they already took, not more trauma to my cat being poked or another 40 mins of my time. The final inconvenience is that I kept asking for an itemized receipt and they kept telling me that they would give it to me when my services were done. Finally checked out with cat in hand and I specified that I needed it for my insurance for reimbursement. They sent it via email and I should have checked it before I left but it was just a receipt with the final charge. I call to get it sent again along with the medical record. I was shocked to see that the $500 X-rays were of his torso and none of his head or neck... the part he fell on! So... $1,476 and 4 hours later I guess isn't bad for a vet emergency. However, I feel like the service and billing is not transparent when you don't get to see anything and you get shuffled in and out of rooms so often, you don't know which way is up. Maybe its normal ? but my vet allows me to see everything and the billing isn't always changing. First time I had ever been to a pet emergency room so not sure if all this was the norm but I didn't leave feeling confident about the overall service I was provided. I know to ask more questions next time

We had a great experience at All Creatures Emergency Veterinary Hospital. Our dog was having severe…read morediarrhea and vomiting so we brought her in on a Sunday around 11pm When you arrive, you wait in your car and call them to let them know you're there. A staff member comes out with a form for you to fill out & then you wait in your car until they're ready to see your pet. The process was organized and it didn't take nearly as long as we expected. We were finished and heading home by around 1:30am! Our vet tech Bri & the veterinarian, Dr. Renee Case were both incredibly kind, knowledgeable & compassionate. They took great care of our dog, thoroughly explained everything and sent us home with medication to help her recover. If you ever need an emergency vet, I would definitely recommend All Creatures. They provided excellent care and we also found their pricing to be very reasonable especially for an after-hours emergency visit. I also love that they don't try to sell you on additional items as well. Here are some costs we paid: Exam fee: $150 Full blood work panel: $270 SNAP test: $80 SQ fluids: 82.60 Metronidazole liquid to take home: $58.02 Cerenia Injection: $54.62

It was after hours and my vet was going to be closed the following day but I had grown increasingly…read moreconcerned that my dog had a UTI. I did not want her in pain so I called All Creatures Emergency Vet and was told I didn't need an appointment, to just show up when I could. It was a 35 minute drive and when I arrived, the door was locked. I knocked but didn't see anyone. After a few minutes, another woman walked up and said "They do this. You gotta bang." She knocked on the door repeatedly until someone came outside. It took a few more minutes. We were put in a room immediately and proceeded to wait about an hour to be seen by the vet tech. To be fair, a dog that had been hit by car came in after we were in the room. From what we heard it was already deceased. Then, a woman brought in a her friend's dog she was supposed to be caring for and told the staff she wasn't sure if it was breathing. Based on what they said, that dog was also deceased. The vet tech was not very personable and she took our dogs temperature rectally but with zero skill and after what seemed like 5 minutes, was finally done. It was not a good experience. After we spoke to the tech, we asked for water for our dog, which was brought and waited another 15 min or so for the vet. Dr. Case took a look at our dog and I explained I was concerned about a UTI and gave her history of bladder stone removal and kidney issues. I also asked her to look at a bump on my dogs leg, since we were already there and at my dogs advanced age I am always worried about her cancer returning. The estimate for X-rays for that was well over $400 so I said I would have my regular vet do it on my next visit the following week. Without the x-rays for the bump, the estimate was $520 for the emergency exam, urinalysis, and medication if needed. We agreed and the vet tech came back in (I thought to get our dog for tests) and told us that we would need to pay up front before they would start the process. I have never experienced that before but we gave her a credit card to charge. Once she did that, she returned and took our dog back to extract urine. I went to the restroom shortly thereafter and there was a man at the desk with his dog. The same vet tech was giving him an estimate and, right in front of me said, "Don't worry, you can wait to pay until everything is done." Look, I get that this is Stockton and although I was surprised by the pay first attitude, I can't say I didn't understand. Every business has the right to decide if they want people to prepay or pay after, but to pick and chose with seemingly no reason or standard is totally unprofessional. Also, just a note, but if you read through most of the reviews, as I had time to do during my long wait, you will see that most of the 5 stars are from people whose animals were euthanized here and most of the 1 stars are from people who brought in their sick animals looking for help. Our dog was brought back promptly and we waited another hour before the vet returned. She said there was bacteria in my dogs urine and they gave us antibiotics but they did not have the correct dosage for my small dog so they gave me large pills (with no break line) and said to cut them in half myself and give them to my dog. Of course I was concerned that when I broke the pills, small pieces would scatter and she would not be getting the full dose which obviously happened. After the first few days we noticed that our dog was getting no relief from the antibiotics and scheduled the first available appointment with our regular vet. When she completed the full course, I emailed All Creatures Emergency Vet to confirm that they had found bacteria and ask if they tested to ensure they gave the correct antibiotics because it had not helped. It took them 3 days to respond. The response was that I should get a "urinalysis with culture and sensitivity sent to the laboratory...Or maybe there is no infection and she has cystitis." We saw our regular vet and she is now doing much better after weeks of being uncomfortable. Long story short: We spent 3 hours and over $500 for our dog not to feel better.

I can't say enough wonderful things about VCA Animal Care Center in Rohnert Park and the…read moreexceptional care my Bengal cat, Taz, received. We brought Taz in after he was bitten by a dog, and as stressful as the situation was, the team immediately made us feel like he was in the best hands. Bengals can be intimidating if you've never worked with one before. Taz has a very loud growl, and his meow sounds like he's ready to attack, but he's actually a sweetheart. Because of that, I'm always a little nervous about how people will react to him. Jacob was absolutely amazing. He worked seamlessly alongside the veterinarian, and together they made an incredible team. I was especially impressed with how calm, patient, and confident he was while helping treat Taz's injuries. When it came time to clip and clean the area around the dog bite, Jacob worked with me to keep Taz calm, and together we were actually able to get everything done without having to sedate him. That was huge for us because Taz has always had a very difficult reaction to sedation. Jacob's gentle handling and compassionate approach made all the difference. From the moment we arrived until we left, Jacob was attentive, kind, and genuinely invested in Taz's well-being. He made sure we had everything we needed, checked in on us throughout the visit, and gave Taz plenty of extra pets and reassurance. The thing that impressed me the most is that after roughly ten visits over the years, Jacob is the first person Taz has ever truly liked. If you've ever owned a Bengal, you know that's saying something! Thank you to the entire team at VCA Animal Care Center, and especially to Jacob, for turning an incredibly stressful emergency into such a positive experience. Your compassion, professionalism, and dedication to both pets and their owners do not go unnoticed. Jacob is an incredible asset to your hospital, and we are so grateful for the care he gave Taz.

I have visited this 24 hour vet twice for an emergency appointment and have not been disappointed…read more The staff is always caring, kind and knowledgeable. The office is clean. They treat your pet with the most respect and show awareness of your situation whatever it is. Highly recommend if you need to take your pet in for anything!

Dr. Kelley Zimmerman is the best of the best! Everyone, from…read morethe front desk staff to the vets and their teams, is simply AMAZING. We found out that our dog Milo has cancer. Even though our primary veterinarian removed most of the tumor, she recommended that we find a trusted oncologist who could monitor him for the rest of his life. We got recommended Dr. Kelley Zimmerman, and omg, from our first appointment, I knew she was the right person to take care of my boy. She is so kind, thoughtful, compassionate, knowledgeable, skilled, and incredibly understanding. I know Milo has been receiving the best care possible ever since she became his oncologist. She performed multiple tests on him to make sure he doesn't have cancer anywhere else, she listened carefully to all of my concerns, and answered every one of our questions. She thoroughly explained Milo's diagnosis, what is happening in his body, and all of our treatment options. She also gave us clear instructions on what to do if we ever suspect the cancer has returned before we are able to schedule an appointment with her. All of her guidance gave me so much peace of mind. We are incredibly blessed to have her as Milo's doctor. There aren't enough words to describe how grateful we are for everything she and her team have done for us. Thank you so much Dr. Kelley Zimmerman, and thank you PESCM for taking such wonderful care of our babies! P. S. I absolutely adore all the pictures they took of our dogs ( Milo and Hiccup )! I loved the photos so much, that I even printed them in full size :)

Nobody wants to go to ER Nobody wants to wait for hours…read moreNobody wants to pay a lot of money But unfortunately sometimes we cant avoid it. This facility is very clean and nicely laid out with large waiting area. The staff are friendly and empathetic even though their jobs are very difficult and demanding. One thing that can be done better is prioritizing tests (not treatments). My dog had bloody diarrhea, they had to partially sedate her twice, once for xray and once for ultrasound. Both could have happened together if planning was better. Again just the test and not consultation. Hope nobody ever has to go to ER (for people or animals) but the staff here do handle things good and make it less painful.