We had to put our beloved lab down. She had declined to the point where it was time for her to go…read more Saturday morning we called and scheduled an 8am appt that morning. Your entire staff was kind, compassionate and caring. They were most professional and responsive. We thank you for your service. You were amazing in how you helped us with this difficult situation

Money hungry corporation. They do not care about your animal or you. I would only bring my pets…read morehere in critical condition. Tried to get ahold of the oncology program. All you can do is leave a voicemail and they never call you back. Check out UC Davis. It is 1.5 hours away from Santa Rosa. But they have the best team and technology when it comes to cancer and other things. My dog's primary vet told me he has never had patient that survived their cancer treatment process. My brother in law brought his dog to UC Davis 5 years ago. He was diagnosed with mouth cancer. UC Davis cured him 5 years ago and they have never looked back. Dog is doing great now 5 years later. VCA would have just helped bring your dog to deaths door step. Not one good comment on here about the oncology program. That is because they ignore most call to the oncology department and never call you back. We need to get a group together and take legal matters on VCA. Message me if you have had a bad experience that made outcomes worse for your pet because of VCA. What they could improve? Have actual designated person to take calls and messages for the oncology department, also give more options than just pumping people pets full of drugs. UC Davis did a far better job. They did not just drug our pets so we wouldn't be able to tell there was something wrong.

Dr. Stephanie is a very caring, gentle and compassionate veterinarian. When our dog needed to…read morecross the Rainbow Bridge, having her come to the house helped make a very difficult day easier to say a gentle and painless goodbye to our fur baby. She thoroughly explained everything that would take place, and didn't rush the process, giving me quiet time with my dog as he drifted away to sleep. Highly recommend this very kind and caring doctor!!

Dr. Stephanie was great. She was upfront with all the costs. When it came time to say goodbye to…read moreour sweet Zoe, Dr. Stephanie was able to come out the next day. She was very professional and compassionate. She explained the process while being empathetic. I would definitely recommend Dr. Stephanie.

Been going there with dogs and cats for over 10 years and have had very satisfactory experiences…read morewith surgeries to claws.

Very upset about a recent experience here. I have taken my cat here for a year and really liked Dr…read moreRoss and his techs. Took my cat there twice recently for a problem. Was contacted by the vet assistant/ "office manager" , Louis, that I had been rude to the receptionist . He was unprofessional and very inapprorpate in how he handled this. He was aggressive, rude and never asked me for my recollection of said two occurrences. Not willing to listen when I tried to ask about it or suggest my rememberence. Was told this was now "in my file", and was basically on probation, like a schoolchild. I was never rude nor did I use profanity, which I was accused of. Don't understand why this happened. I do recall that the receptionist was annoyed that I called to change a "walk in " and I (politely) asked for an appointment. She acted inconvenienced. I still was not unkind. I responded to the office manager that I would find another vet for the future and he said " good". To add further insult, I then received an email that they were "terminating my services , due to inappropriate behavior etc etc". I told them I would not return - why did they need to send that to me ? He needs training regarding the proper way to handle situations like that In the future. I do not recommend their services.

Saying goodbye to my sweet Ollie at 18.5 years old was one of the hardest things I've ever faced…read more The team at Wine Country Veterinary Hospital met me with compassion, patience, and understanding every step of the way. I scheduled and canceled Ollie's euthanasia appointment four different times because I just wasn't ready, and they never once made me feel guilty or pressured. They even allowed me to arrive and then back out when I couldn't go through with it. That level of kindness and humanity is something I will never forget. When the time finally came, they gave Ollie such a peaceful, dignified passing, and gave me the space and support I needed. I also want pet owners to be aware that many veterinary clinics today are owned by VCA Animal Hospitals, which is part of Mars Corp. the same company behind well-known candy brands. Since that corporate takeover, many practices have become more expensive with vets and staff paid commissions on what procedures they sell! Wine Country Veterinary Hospital is independent and not owned by VCA/Mars, and it truly shows not only in their fair pricing, but in the genuine, heartfelt care they give. I am deeply grateful to have found a place that still puts compassion first. Thank you for helping me through one of the most painful moments of my life.

We took our cockatiel, who had a bad accident a few months ago and a beak deformation, to Wine…read moreCountry Vet because we had bad experiences with other "avian" vets. They listen to us and treated the bird well. They professionally trimmed his beak (several times now) and we always got the bird back in a relaxed state. At other places we got him back bleeding or in shock. Vet and techs really seems to care for the animals and so far we have not been pressured to constantly get a checkup with the beak trimming, like in many other places.

I've used them before in the past for my lizards, but I don't think I'm gonna take my animals…read moreanywhere else other than here now I took my dog and the customer service was beyond. Anything I expected. Everyone was so nice. The receptionist was super sweet and very patient. The amount of care they gave to my dog was phenomenal and they generally care about the animals you take there. I felt that all my questions were answered. And they took their time to talk to me. I didn't feel rushed and most importantly I felt like I got all my answers that I needed. All the staff was extremely sweet and very knowledgeable and very patient with my dog. I will definitely be back thank you so much.

I brought my 2 young guinea pigs in to establish care. From the front desk, to the tech, to the…read morevet, everyone was attentive and educated me regarding the care of a small animal.

I sincerely feel Northtown Guardian saved my cat's life. he had been having unexplained weight…read moreloss for months. Our old vet did a limited panel of bloodwork and said, "it all looks fine!" But I knew he wasn't fine. He had lost half his body weight! Dr. Engall discovered that he had a B12 deficiency and now, with supplements, he is totally plumping back again. When Dr. Engall was out of the office, Dr. Gessen still called to talk to me about his (much more comprehensive) bloodwork and she was equally wonderful. I appreciated that they didn't make me wait! Dr. Engall also pointed out that his vaguely diagnosed IBD could potentially be small cell lymphoma. After some tests, we were able to definitively confirm his diagnosis and now I know that we are absolutely on the right track with his treatment. He had to go in several times for all day stays for ultrasounds etc. and the techs who took care of him throughout the day were so caring and attentive, I didn't feel nervous leaving him with them. They also checked in the day after every procedure to make sure he had recovered from anesthesia okay. They are super responsive via message which is great since I can't always make a call during business hours when I am working. Overall, I haven't met a person at Northtown who wasn't kind, and I credit them with the most thorough, attentive healthcare my little guy has ever received. Thank you thank you!

More expensive than other veterinarians. Nice facility rebuilt after the fires. Staff hit or miss…read morefor friendliness. Good location.

This place has now become our family's vet. Both my cat and dog have been seen here, and now my…read moresister brings her cat from Larkspur. I trust them and they don't ever make me feel like they're money gouging. There have been some small emergencies and they always make time to respond via text or to get us in last minute. I love them!

I'd been looking around for a small animal vet to take my new kitty that I acquired via C.R.S.,…read more(Cat Redistribution System) on Yelp & that's how I discovered Country Care Animal Clinic. I just loved traveling down the road, flanked by the tall green grass pastures of the mini-ranches. This place just has the feel of a country vet. They took excellent care of my kitty. The front reception has an eclectic animal vibe. The vet was very nice & the vet tech did a very thorough job & answered all of my questions.

After over ten years I was suddenly dumped as a client without even the decency to provide a refill…read morefor my dogs heart medicine. Because a front office person has a power trip. It's ok, I should have left after the adenoma removal, and certainly after the brutal blood draw from his jugular vein coupled with the first appearance of ringworm ( not their fault, they say). I believe my elderly, house dog who only goes out to the yard just got a second ringworm infection there, and of course, they deny it. However they can't deny the results of a simple adenoma removal surger, or this swollen julgular vein from a chem panel draw. It got worse, not better, until the vet prescribed antibiotics. Their attitude is 'prove it'. You've been warned.

Montecito Veterinary Center took such good care of our dog Kevin. This vet reminded us of vets from…read moreback in the day which we really liked. That's hard to find these days. We've taken him there twice now and I can tell that they really care about animals. Sarina was very kind and friendly and Dr Diehl has such a kind and calm demeanor. Kevin normally is quite nervous being at the vet but when I brought him here he was laying down calmly on the vets table and when Dr Diehl came in he continued to lay calmly on the table. That impressed me. Dr Diehl did a great job on Kevin's teeth. He's recovering well and now has beautiful white teeth. Thank you very much for caring for my boy!