Ruined my life…read more They messed up the same surgery twice in a row leaving me in pain over five years later. The only reason I haven't sued them is because apparently they mess up so much that the law firms in the area are all too busy to take on new cases.

I was in the emergency room at Swedish Medical Center in Seattle, WA, on June 04, 2025. I was seen…read moreby a Physician Assistant (PA) in the emergency room.. I have discovered that Swedish does not handle the billing for emergency room Doctors, Physician Assistants, or Nurse Practitioners. The billing service is performed by an unrelated entity called "Seattle Emergency Physicians Services." PROBLEM: I have never received any billing statement or detailed invoice from you; please email both to me. I've already reached my out-of-pocket maximum for 2025, so I shouldn't be responsible for any medical costs related to my emergency room visit. HORRIBLE PATIENT EXPERIENCE Since I have never received any billing from your office, I do not have (1) a client number or (2) an account number when I tried to set up my profile and provide you with my medical insurance information. (See pasted copy of your website below) This is completely unacceptable. Why wasn't my personal and insurance information provided to your office by Swedish Medical? As a responsible person, I have spent countless hours trying to ensure all my medical bills are paid. Swedish Medical provided me with different phone numbers for "Seattle Emergency Physicians Services." I kept calling and was on hold for over an hour each time. I spent three hours at various Swedish Medical facilities (Broadway and Cherry Hill locations), but no one there could help me. I was told again to contact your office. Now, I am on the phone, waiting once more for someone to answer. Swedish Medical and Seattle Emergency Physicians Services should be ashamed! How could a disabled or elderly person navigate this extremely fragmented and poor-quality billing service?

My mother was admitted here with a broke tibia. She needed surgery but because of her age and…read moredementia it was going to be tough go for her. Her nurses and the doctors were very attentive and communicative throughout and the surgery went well. Unfortunately she has had multiple health issues over the last few years, and with her dementia we weren't surprised when she didn't fully recover from the anesthesia. In the end she passed away, with all of us there. The doctors and nurses were able supportive without being intrusive. It was clear that they cared and were upset that they had somebody under their care pass away. We do not blame them as many might when losing a loved one in a hospital, for we knew that her dementia had just taken so much from her and that in the end we knew she had just decided that she had enough and was ready to move on. Losing your mother is a terrible experience. Explaining to your father who also has dementia that his wife is gone, over and over, is just soul crushing. The staff at UW were very comforting and helpful and of this terrible situation this was the only light that was visible during this tragedy.

Heartfelt Thank You to the Emergency Room Team June 11, 2026 - afternoon/evening shift: I am…read morewriting to express my deepest gratitude for the exceptional care I received in your Emergency Department yesterday evening after breaking my ankle. During a very painful and stressful time, I am always astounded by the patience, kindness, and professionalism of the ED staff. I wanted to ensure that each and every individual who assisted me is recognized for their utmost dedication. Please pass along my sincere thanks to: * Front Desk Admission: Shannon and Jen - for their warm and efficient check-in. * Nursing Staff: Mike, Melissa, Baonie, Emily for their incredible compassion and pain management. * Physician Assistant: - Tyler James Ogden for explaining my diagnosis so clearly and follow up for Ortho Surgeon * Radiologist/X-Ray Tech: Tammy- for being so gentle during a painful procedure. * Transport Assistant: Aman- for getting me safely and kindly where I needed to go. You have a phenomenal team, and University of Washington always represents the absolute best of the medical profession. Thank you for everything you do. Sincerely, Candace G.

I had a lobesectomy done and was admitted afterwards. I stayed one night…read more They put me in solo room which was nice. The room was clean and spacious. It had a comfortable bed and clean restroom. And the thermostat was controllable (I usually like my room very cold at around 62 degrees or so). The nurses were extremely helpful and I have to give each of them a shout out! Noelle, Derek, and Jessica. I was not planning to be a difficult patient but I felt like I kind of came one unfortunately. I was in extreme pain from time to time and I couldnt always stay chill and cool. The nurses were quick to understand my needs without me having to speak too much or too loudly (I had a bit of trouble with after the surgery). They really went out of their way to help with my specific needs. The food wasn't bad but it just felt like food that used to be served on airplane back in the day. Compared to hospitals like Overlake, VM could really step up in this department! Also the administrative staff seemed a bit confused and disorganized. However, there is one main person (Kristina) that coordinated and resolved all the loose ends for me and she was extremely helpful. Overall, I felt well taken of care of at Virginia Mason and the surgery went well. Huge thanks to Dr. Sternbach and his surgical team. Check out the view from my room!

Once one of the finest medical institutions of our region and the United States, Virginia Mason…read moreMedical Center under its recently new ownership is now run by MBAs and accountants and is broken. Even multiple current doctors have confirmed this. Example: My wife and I have been patients at Virginia Mason for 37 years. Just recently my wife's primary care provider pulled back from full-time work. Because she wasn't completely off the payroll, according to the MBAs and accountants, she was not offered an MD, PA, or ARNP as a replacement...only the choice of 1 of 4 residents. We will, with sadness, both be leaving. VIRGINIA MASON IS BROKEN. STAY AWAY!

I injured my knee - I had an MRI scheduled - the day before I try to do the e- check in and it's…read morerequiring a $400 payment I don't have $400 - I pay $700 a month for health insurance and I have social security- I've been raked over the coals here before- so I called to cancel - when I told them why I was canceling - I was admonished because me cancelling was screwing up their schedule - They cancelled the appointment- then they had the nerve to call me back so they could rub it in. I applied for help but was told I did not qualify because I didn't enclose tax returns I don't make enough money to file taxes - my only income is social security and a small pension that covers about 60% of my private health insurance - apparently that disqualifies me from getting any kind of help So yeah - thanks for nothing Swedish

Just had an anesthesia MRI a week ago, they did a fantastic job, they had me under very fast, the…read moreaftercare was extremely good. It's not the closest to me but I will gladly go to them moving forward for all anesthesia testing. The office staff was great, they took care or kept an eye on my father for me as well. My only complaint is the discharge was not what I'm used to, it worked out in the end but in a normal situation this would've lowered my score by a star, for me it was great but if it was a loved one it would not have been.

I love the care I receive from Joshua Lumsden PA-C. I first…read morestarted seeing him a few years ago when I lived in Tacoma since there weren't a lot of trans-inclusive providers in my area. And when he moved from VM to Capitol Hill Medical I followed along. Now I happily drive over an hour from my new place to visit him (fortunately this is only needed once or twice a year since we are able to handle most things through Telehealth and portal messages). He's always been super great about listening to my particular concerns, collaborating with me on my care needs, asking what terminology I use for anatomy, and has been super non-judgemental and actually supportive and informative on some of the more difficult topics. A huge difference from most of the medical practitioners I've encountered in the past! I will continue making the trek to see Josh as long as he's still in practice.

I followed Josh from VM. He's been my doctor for many years at this point and I have no complaints…read more He's a doctor that I feel like I can confide in and has my best interests at heart. He's also very responsive through the portal. The office is great and very accessible as well. He's helped my manage my ADHD, GI issues, and general health very well. Josh is very thorough and is ready to give referrals as well he's got a solid network of other providers that he's recommended to me, from personal training to nutrition services, that have all been great. I recommend him wholeheartedly!

We all did our exam all three of us in different times but I am always satisfied with their service…read more. Our USCIS medical care all service by them . More power to your office .

Be sure to check spam folder for doctor's emails, because gmail sometimes labeled them wrong.read more

Full disclosure here: I, too, am a doctor, so it's difficult to get me to go to a doctor. My old…read moredoc at the Polyclinic, Hatfield, has moved on from general care and is into a more specialized kind of patient, so I opted on using someone else there, Kelly Thompson. In person, she looks nothing like her profile picture on the Polyclinic site; she walked into the exam room with her colorful tattoos and a sundress, and I was immediately more comfortable. Normally my social anxiety around beautiful people would kick in, but she was super personable, and actually listened to me. A mentor of mine once told me that "if you listen to your patients, actually listen, they will give you the keys to the castle". She actually did, and she stated that I needed to get a diagnostic ultrasound, STAT. When that came back negative for what we were looking for, she even sent me back for another. Eventually we determined the diagnosis, and while there is no immediate solution to my issues, the understanding of what is going on with me has reduced my stress levels. Dr. Thompson is the kind of doctor I wish I knew outside of the doctor - patient relationship... wait, that sounds creepy! What i mean to say is that she's a great balance of "human" and "professional", and I'll choose her each time going forward. She seems genuinely interested in her patients, and as a huge bonus to her, loves dogs, not just her own.

Finding out that Optum no longer makes virtual appointments because they can't take you to…read morecollections is wild - I had to cancel a much needed MRI because I could not prepay $435 - I have Medicare AND private insurance- that I pay $700 a month for

This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

Very kind, attentive, knowledgeable, patient and efficient people working there. I came in with an…read moreinjury and they had the best doctors available and nurses and Physical therapists who knew how to treat not only my injuries, but my very anxious mental state because of it. They listen well, and will work with you. Thanks Frezer, Laura, Rosie, Rachel, Tiocot, Sarah, and the Doctors who treated me. Thanks for the healing.

In my time of need, the Swedish Ballard Emergency Department stepped up. I walked in on a Thursday…read moreafternoon for severe acute low back pain related to a previous injury and they were able to see me right away. The nurses and doctor (Seleina, Ben, and Dr Weaver) that treated me were extremely kind and genuinely cared about me and my well being. Although I hope I never have to go back to the ER, if I did have to, I would return to this one!