Ruined my life…read more They messed up the same surgery twice in a row leaving me in pain over five years later. The only reason I haven't sued them is because apparently they mess up so much that the law firms in the area are all too busy to take on new cases.

I was in the emergency room at Swedish Medical Center in Seattle, WA, on June 04, 2025. I was seen…read moreby a Physician Assistant (PA) in the emergency room.. I have discovered that Swedish does not handle the billing for emergency room Doctors, Physician Assistants, or Nurse Practitioners. The billing service is performed by an unrelated entity called "Seattle Emergency Physicians Services." PROBLEM: I have never received any billing statement or detailed invoice from you; please email both to me. I've already reached my out-of-pocket maximum for 2025, so I shouldn't be responsible for any medical costs related to my emergency room visit. HORRIBLE PATIENT EXPERIENCE Since I have never received any billing from your office, I do not have (1) a client number or (2) an account number when I tried to set up my profile and provide you with my medical insurance information. (See pasted copy of your website below) This is completely unacceptable. Why wasn't my personal and insurance information provided to your office by Swedish Medical? As a responsible person, I have spent countless hours trying to ensure all my medical bills are paid. Swedish Medical provided me with different phone numbers for "Seattle Emergency Physicians Services." I kept calling and was on hold for over an hour each time. I spent three hours at various Swedish Medical facilities (Broadway and Cherry Hill locations), but no one there could help me. I was told again to contact your office. Now, I am on the phone, waiting once more for someone to answer. Swedish Medical and Seattle Emergency Physicians Services should be ashamed! How could a disabled or elderly person navigate this extremely fragmented and poor-quality billing service?

My husband was admitted to the Montlake ICU on the 6th floor on May 1st, and I want to express my…read moredeepest gratitude to the incredible staff who made his stay more comfortable during such a difficult time. Anthony, Lizzie, Eliana, Molly, and Abigail (PSS at the front desk) -- thank you for your kindness, attentiveness, and for always taking the time to explain everything so clearly to both of us. Your compassion and knowledge truly made a difference, and I'm so grateful for each of you. To the team on Cascade Tower, 6th floor -- Kait, Ian, Ashley, and Assa -- thank you for being so attentive and caring while we were on your unit. A special thank you as well to the charge nurse/supervisor who helped move us to another room to better accommodate our needs. That meant more than you know. Every one of you is doing amazing work, and it does not go unnoticed. I am beyond thankful. Aguilar Family

My mother was admitted here with a broke tibia. She needed surgery but because of her age and…read moredementia it was going to be tough go for her. Her nurses and the doctors were very attentive and communicative throughout and the surgery went well. Unfortunately she has had multiple health issues over the last few years, and with her dementia we weren't surprised when she didn't fully recover from the anesthesia. In the end she passed away, with all of us there. The doctors and nurses were able supportive without being intrusive. It was clear that they cared and were upset that they had somebody under their care pass away. We do not blame them as many might when losing a loved one in a hospital, for we knew that her dementia had just taken so much from her and that in the end we knew she had just decided that she had enough and was ready to move on. Losing your mother is a terrible experience. Explaining to your father who also has dementia that his wife is gone, over and over, is just soul crushing. The staff at UW were very comforting and helpful and of this terrible situation this was the only light that was visible during this tragedy.

I had a lobesectomy done and was admitted afterwards. I stayed one night…read more They put me in solo room which was nice. The room was clean and spacious. It had a comfortable bed and clean restroom. And the thermostat was controllable (I usually like my room very cold at around 62 degrees or so). The nurses were extremely helpful and I have to give each of them a shout out! Noelle, Derek, and Jessica. I was not planning to be a difficult patient but I felt like I kind of came one unfortunately. I was in extreme pain from time to time and I couldnt always stay chill and cool. The nurses were quick to understand my needs without me having to speak too much or too loudly (I had a bit of trouble with after the surgery). They really went out of their way to help with my specific needs. The food wasn't bad but it just felt like food that used to be served on airplane back in the day. Compared to hospitals like Overlake, VM could really step up in this department! Also the administrative staff seemed a bit confused and disorganized. However, there is one main person (Kristina) that coordinated and resolved all the loose ends for me and she was extremely helpful. Overall, I felt well taken of care of at Virginia Mason and the surgery went well. Huge thanks to Dr. Sternbach and his surgical team. Check out the view from my room!

Once one of the finest medical institutions of our region and the United States, Virginia Mason…read moreMedical Center under its recently new ownership is now run by MBAs and accountants and is broken. Even multiple current doctors have confirmed this. Example: My wife and I have been patients at Virginia Mason for 37 years. Just recently my wife's primary care provider pulled back from full-time work. Because she wasn't completely off the payroll, according to the MBAs and accountants, she was not offered an MD, PA, or ARNP as a replacement...only the choice of 1 of 4 residents. We will, with sadness, both be leaving. VIRGINIA MASON IS BROKEN. STAY AWAY!

I injured my knee - I had an MRI scheduled - the day before I try to do the e- check in and it's…read morerequiring a $400 payment I don't have $400 - I pay $700 a month for health insurance and I have social security- I've been raked over the coals here before- so I called to cancel - when I told them why I was canceling - I was admonished because me cancelling was screwing up their schedule - They cancelled the appointment- then they had the nerve to call me back so they could rub it in. I applied for help but was told I did not qualify because I didn't enclose tax returns I don't make enough money to file taxes - my only income is social security and a small pension that covers about 60% of my private health insurance - apparently that disqualifies me from getting any kind of help So yeah - thanks for nothing Swedish

Just had an anesthesia MRI a week ago, they did a fantastic job, they had me under very fast, the…read moreaftercare was extremely good. It's not the closest to me but I will gladly go to them moving forward for all anesthesia testing. The office staff was great, they took care or kept an eye on my father for me as well. My only complaint is the discharge was not what I'm used to, it worked out in the end but in a normal situation this would've lowered my score by a star, for me it was great but if it was a loved one it would not have been.

I followed Josh from VM. He's been my doctor for many years at this point and I have no complaints…read more He's a doctor that I feel like I can confide in and has my best interests at heart. He's also very responsive through the portal. The office is great and very accessible as well. He's helped my manage my ADHD, GI issues, and general health very well. Josh is very thorough and is ready to give referrals as well he's got a solid network of other providers that he's recommended to me, from personal training to nutrition services, that have all been great. I recommend him wholeheartedly!

I have been a long time patient of Joshua Lumsden's since 2019, and followed him from Virginia…read moreMason to his practice now at Capitol Hill Medical. I can say with ease that he is hands down the best provider I have ever had, and I have felt lucky to be under his compassionate and knowledgeable care. He has helped me navigate through pretty serious and complex health concerns which culminated in several ER visits and surgeries, and I honestly don't know where I would be without his thoughtful expertise and willingness to listen. Josh is the type of provider who does just that, he listens. With true empathy and concern for the wellbeing of his patients, and trust in the validity of their personal experience and bodily autonomy. Being treated by him has always felt more like a collaborative effort than prescriptive formula, he checks in with you on your feelings about his thoughts and recommendations for your health, and doesn't push for solutions that don't feel good to you. I can say from my personal experience that this is very rare in the medical field, and throughout my difficult experiences with my health, I more often unfortunately experienced the exact opposite. I trust him implicitly with my health, because I feel trusted by him in return. I feel comfortable coming to him with any concern, as I know he will help me find the right treatment plan that works for me. I appreciate that he treats me holistically and sees my wellbeing as interconnected, while being extremely knowledgeable and grounded in science based evidence. I value his attentiveness and responsiveness, as I know I can message him anytime and he often gets back to me right away. Joshua is very educated in queer and trans healthcare which is essential to me in a PCP as I am also queer and non-binary. I present more femme and alternative which has led to some pre judgement in the past when seeking treatment, but I have never once felt or feared that from Josh. If anything, I appreciate the kinship we share in alternative expression. The new office is lovely and Donita and Jacob at the front desk are always so warm and helpful. I love that he's at Capitol Hill Medical now and don't have to go through Virginia Mason to get in touch with him. I am deeply grateful to be in his care and thanks to him am now in a much better, healing and stable place with my health!

Optum has destroyed the Polyclinic. Waits for the lab are over two hours. It is so understaffed. I…read moream screaming in pain by the time those two hours are up.

My experience with the providers has generally been positive, but operationally Optum is a mess…read more Since they did away with having admin staff at the clinic desks, you can't schedule follow up appointments on check out. They are supposed to call you to schedule, but they never do and then it's impossible to get whatever random scheduler answers when you call to actually take care of your scheduling needs. Studies have shown that when you schedule patients before they leave the office, around 75% of them follow up for necessary care. When you have a post-visit phone call system (like the Polyclinic now uses), that number drops to about 50%. If Polyclinic actually cared about their patients getting the care they need, they wouldn't have scrapped in office schedulers to save money.

The 2 stars are for all the WONDERFUL people at the infusion center in Seattle. If not for them it…read morewould be 1. Need regular infusions to not become anemic and die and the first couple months were fine. Find out something important I needed to inform them about and felt a 5 minute zoom call would get across what texting them wasn't and was basically told without being told by the ARNP (I never met "my doctor") that I was assigned that it was a waste of their time and needed to stick to MyChart. Wasn't happy but they're busy, I'm not at immediate risk so... Okay. That was in June or July when they scheduled me for a bunch of infusions to then do labs and see where things were at and how to go forward in September. And they did. But since September I've heard nothing. I had to send them a note to remind them I had an infusion they wanted coming up in October and no response except a scheduling call that was panicked and last minute on their end and get my October labs and infusion. No messages about the lab results or their plans going forward. No calls from scheduling. No infusion this month because I'm not their babysitter and it's clear they don't care. I'm sure reminders pop up in their system. So if you're really sick maybe you'll get adequate care and not be ghosted for 2 months and have to take over their scheduling reminders for them and if you end up in the infusion center you'll be treated really well. But honestly I wouldn't take the chance.

My wife had pancreatic cancer. Fred Hutch put her on chemo and did multiple laparoscopies for a…read moreyear. Early on they could not find any cancer spread. At that time we begged for surgery and radiation but they always refused because their results were indeterminate. They waited and waited until it was way too late to do anything. After the cancer had metastasized the oncologist admitted that their last biopsy was a fail, they did not take a big enough sample. They had no trials or anything else to offer her. They told us to go elsewhere. After that we tried MDAnderson and City of Hope, but they told us it was too late. I feel that had we went to a quality hospital first her chances would have been astronomically better.

This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

Very kind, attentive, knowledgeable, patient and efficient people working there. I came in with an…read moreinjury and they had the best doctors available and nurses and Physical therapists who knew how to treat not only my injuries, but my very anxious mental state because of it. They listen well, and will work with you. Thanks Frezer, Laura, Rosie, Rachel, Tiocot, Sarah, and the Doctors who treated me. Thanks for the healing.

In my time of need, the Swedish Ballard Emergency Department stepped up. I walked in on a Thursday…read moreafternoon for severe acute low back pain related to a previous injury and they were able to see me right away. The nurses and doctor (Seleina, Ben, and Dr Weaver) that treated me were extremely kind and genuinely cared about me and my well being. Although I hope I never have to go back to the ER, if I did have to, I would return to this one!