I love Dr. Maldonado. She is thorough, informative, and so pleasant. I was in and out of my annual…read moreskin cancer screen appointment in 20 minutes. I did not have to wait at all, which is rare for a doctor's office. I find it difficult to understand the bad reviews for this doctor. I have not seen her for a specific issue so I cannot comment on how she would be in that situation. That being said, from my experience, I can't imagine she wouldn't take any of my concerns very seriously. I would recommend her to anyone in a heartbeat. Her office staff and very police and courteous also.

Worst experience I've ever had with a dr. Terrible bedside manners to the point of cruel. I can't…read morego back to this place because I have anxiety from the treatment of the front office and Dr. Maldonado.

Continuing patient at this practice and always taken care of in a professional manner, with little…read morewait time. Dr. Maldonado has a good bedside manner, explains procedures thoroughly and always documents the visit.

PA Kaur ended up being extremely thorough, kind, and knowledgeable. She performed a full skin exam,…read moreexplained everything clearly, and never pressured me into treatment. I felt listened to and would absolutely return.

I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

I recently had a facial at SkinSpirit with Jessica, and I honestly couldn't be happier with the…read moreexperience. From the moment I walked in, everything felt calm, welcoming, and professional. Jessica took the time to really understand my skin and what I was hoping to improve, which made the whole treatment feel very personalized instead of rushed. She explained what she was doing along the way, and you can tell she truly knows her craft and cares about her clients. My skin felt amazing afterward--so refreshed, clean, and glowing--and I've already noticed a difference in how it looks and feels. On top of that, the whole experience was incredibly relaxing, which was exactly what I needed. If you're thinking about getting a facial, I highly recommend booking with Jessica. She's not only skilled but also genuinely kind, and it makes all the difference

This review is about the practice, not the doctor, as the staff's repeated mistakes about…read moreappointments prevented my getting seen. Two months ago, on the recommendation of a dermatologist friend, I made an appointment to see Dr. Clark several weeks later. The day before the appointment, someone from the office called me to ask why I was being seen. That struck me as odd, but I told her the two things I wanted to be seen for. Then she informed me that the doctor only does skin cancer checks in certain time slots, and this was not one of them. She blamed the Sutter Health " call center" for the error. When I explained that I was clear as to why I made the appointment, she told me that he would not do the check I wanted and I'd have to reschedule. Frustrated and already inconvenienced, I rescheduled. I confirmed with the staffer the two reasons I wanted to be seen and that this new time a lot on December 15 would work for that. Yes, it would. Ok. Fast forward to this morning, when I arrived at the office and am brought back to an exam room. The medical assistant asked me why I was in today, I told her, and she said "Oh, the doctor can't do both of those in a single appointment." I said explained that I'd confirmed he would when I made this rescheduled appointment and the assistant went to get, I think, the office manager. About 5 minutes later, the manager came in to tell me the same thing -- that I'd have to make a second appointment too. I reminded her that I asked this question when I spoke to someone in the office, and she said she'd be giving that person "some coaching." I just wanted to do what I was told I could do, and she went and asked Dr. Clark. She returned quickly and said that the doctor was not willing to do both things because they schedule only 10 minutes per appointment and I'd have to make a second appointment to get everything done. So, having been inconvenienced by their mistakes twice and getting not one bit of consideration, I left. I wasted hours of my time scheduling, rescheduling, as well as driving to and from an appointment. I also made sure the doctor who referred me knew how I was treated. I have no reason to believe Dr. Clark is not a skilled clinician. But his office staff's incompetence has kept me from ever finding out. Maybe, if you're an established patient, you'll be treated differently. But if you're going in as a new patient... good luck to you!

Visited Dr. Clark for a skin check due to a family history of melanoma. I was really pleased with…read moreDr. Clark, his thoroughness with the exam, and the information he shared. He is also very pleasant and a very personable physician. The office staff was also very friendly. Would definitely recommend.

We just love Dr Falola, she's very good at what she does. We just started seeing her a few months…read moreago, but she really knows what's she's talking about about and my sons acne already seems to be getting significantly better. She's such a pleasure to work with, I'm actually looking forward to the next appointment (which is not what you'd expect when talking about going to see a doctor). Highly recommended!

Dr. Falola is amazing. She's knowledgeable and provides a ton of good information about the…read moremedication that she is prescribing. It's clear that she's up to date on the latest research, and isn't a doctor who just prescribes things without making sure you understand the risks and the benefits. She is full of energy and just a great person to get to know as well. I absolutely loved my appointment with her. I highly recommend her as your dermatologist as well!

Always rushed, brusque, with little time for patient issues or questions. Gave me very bad advice…read moreabout my Mohs surgery - told me it would heal in about 4 weeks, when it will take 3-4 months according to my new dermatologist. She sent me to a podiatrist telling me that I had plantar fasciitis, when it was indeed nerve damage from the surgery. The podiartrist sent me to another dermatologist, who is now handling the problem

Great care and very knowledgeable n professional plus friendly! Office is very welcoming!…read moreHighly recommend her n the friendly staff!

I am impressed with the quality care from this practice. I called this morning regarding a…read moreprescription I've been using for two weeks. I spoke with Lily and she got back to me in less than an hour with an answer from Dr. Keller on her day off. That's what I call. Good care! Thank you to the wonderful staff and Dr. Keller.

Dr. Keller has been my Dermatologist since my previous one, Dr. Michael Franzblau (Greenbrae)…read morebecame too far away to get to. In the 10-15 years I have been with Dr. Keller, she has treated my Psoriasis, a suspicious growth on my nose, the Seborrhea on my scalp, a suspicious mole, and redness on my face from Excema . I have had office visits only as needed, and I have found her practice very accommodating to my limited mobility (due to ms). She and her nursing staff are knowledgeable and professional, and seemingly caring. Despite it being a busy practice, they have taken time to deal with changes to prescriptions that turn out to be too expensive, to allow me to send photographs of a suspicious new mole for evaluation of urgency to be seen, and they always make me feel unforgotten even when I haven't needed to be seen in several years. Dr. Keller is aware of insurance coverage problems with the dermatology medications she might prescribe, and she has helped me navigate through insurance coverage problems. She has always treated me well, and makes me better informed and feel glad to be one of her patients.

OMG I love this place. From the person who checks you in to the person who checks you out. Such…read moregreat customer service. I went in to get some fillers with Dr. Maltz. He is my favorite doctor. Dr Maltz makes sure you're comfortable and you're happy with the treatment. He is so good at his job. His assistant who helped him at my appointment was also great. So if you're looking to get some cosmetic work done. Check out Allura. This doctor office has great customer service.

I received Dysport treatment on Feb. 3rd, and was recommended laser treatments (Fraxel & PDL),…read morewhich I called afterward to book. I booked a series of three appointments one month apart as recommended on that phone call, and took time off of work for recovery. The day before my first appointment I called because I had not received instructions for the visit nor confirmation for any of the visits. After waiting on hold (which happens every time you call), it turns out, they only booked two out of the three, and failed to send confirmation for any of them. Too bad, they said, they could not reschedule me for another month. Luckily, I went elsewhere and then learned I did NOT need a series of 3 treatments - due to the condition of my skin, one was plenty for the results I wanted. So inadvertently, their mistake saved me the $3,000 that they had upsold me on. Additionally, the Dysport I received was poorly placed (and expensive), and now I have to wait until it wears off to have it corrected by someone else. They talked me into getting Dysport in my chin, and now my chin involuntarily gets stuck in bizarre placements and I have to manually move it. Absolutely the WORST experience I've ever had with a dermatology or esthetics clinic. Recommend going literally anywhere else.

My mom does not have insurance So I confirmed with them the charge was $250 before seeing the…read moredoctor. I paid in full at the office. But one month later, I'm getting a text saying I still owe $270! The bill doesn't say what the charge was about (charge: lother, what does it even mean?), So I called them to understand. After getting through the stupid AI assistant, I finally talked to a representative who refused to provide information about the charge, citing I wasn't the patient (my mom doesn't speak English). Guess what? If you don't want to tell me what the mysterious charge is about, I'm not going to pay. Avoid this place for your own good!

I've been coming here for a while now. The front desk staff is friendly, and the office is always…read moreclean. I feel like Dr. Li genuinely listens to what I tell him, and cares about finding a solution to a problem. There are two small parking lots (one above and one below street level) that are often full, and not easy to get from one to the other, as the driveways are directly next to each other. Sometimes street parking is necessary, though I've always been able to find a spot within a block or so. Appointments fill up quickly and book pretty far out, so definitely don't hesitate if you're looking to see somewhere here!

Kaeleen is amazing. I have been seeing her for many years now and could not be more satisfied with…read morethe services. I love that they have a new location in Burlingame! Would highly recommend.

I luv the place. I did few procedures, I was very happy with results every time. Btw-Halo/BBL is…read moregreat for rosacea. My face never looked better!