My AC went out, so I called a tech to find out why. The tech showed me the burnt out wires and…read moredamaged compresso. The AC was 15 years old and it would cost $5k to repair. I started calling around and the prices for a new one was $20k-$30k. During my search I found Charles and while we were talking we found out that we both served in the Marines! upon realizing this Charles stated that even though we were technically outside his normal service area he would take care of a fellow Devil Dog!! Three days later not only did his team show up but Charges the owner did as well!!! Him and his people took care of everything. They were extremely efficient and professiona! They had several obstacles to overcom, such as the opening to my attic was too small to get the old air blower down and replace with a new one. Charles took apart the old one and removed as reassembled the new one in its place, himsel. Charles is one of employers that care about their clients that he doesn't mind getting his hands dirty!! Furthermore, they cleaned up everything and left my home better when they left!!!

Charles was sent out to repair my AC system. His tech recommended a $900+ repair. I was a little…read moreunsure so I got a second opinion. It turned out to be a broken wire that was simply fixed. I had the 2nd supplier fix it. I explained what happened to the owner Charles. He apologized.....things do happen, people make mistakes. He immediately offered to refund my trade call fee and sent me $100. He is an honorable guy and a honest businessman. I'd call him again. I also enjoy my conversation with him and the office manager.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

Danny is really straightforward with his bid and shows a great deal of respect for you and your…read moreproperty during his work. He came highly recommended by a friend who has used him on multiple projects over 20 years and I can see why. I'm thrilled with both the new HVAC that he put in as well as a ductless split unit that I added to a large sunroom.

I have 3 a/c units and needed one fixed last year. I called Tarlton randomly and got great…read moreservice. This year was another one and I can say the same thing. Responsive, informative, and priced as expected. Very pleased.

I have used this company 2 times in the past year and had a good experience each time. They have…read morevery open availability and can come whenever you need them, which is especially good in an emergency situation. They always call and let you know when they are on the way, the communication is awesome. If you ever need a receipt or have any issues later on, they are quick to help. Never any voicemails or runaround, they answer the phone and you talk to someone directly each time. They get the job done. There is never a hassle or long waiting periods. I recommend this company 100%.

I would have rated this a zero if that was an option. Stay away! I had a late afternoon appointment…read more(3pm) and when I got home they was a no show. I called to see if they were still coming and the technician said they tried calling twice and I didn't answer so they decided to go home. I asked why they didn't leave a message and they said they don't leave messages and that I would need to reschedule since they don't do late appointments. The technician was rude and didn't seem to care. Why do they call them 24 Hour Air? Accountability? Leave a message if someone doesn't answer. Bottom line is technician was rude. If you don't do late appointments then don't schedule them. Do better.

The unit that cools my upstairs stopped cooling on June 4. A serviceman checked it out and said…read morethat we needed a whole new unit. They said it would be "the first of the week" before a new unit could be installed. It was hot outside. It was hot upstairs where my children's bedrooms are. On June 16 they installed a new $6,000 unit and completed it in a day. It works good.

Worked there for 8 years. Ronnie Hinson hired me then sold the company to Eric Stirewalt and Eugene…read moreSmith shorty after coming onboard. I was their Comfort Specialist They screwed me out of $6k in commission and forced me to help installation team when not selling. I am a veteran with a disability and suffered additional hernia damage after being forced to lift heavy equipment without safety equipment. This company does NOT care about anyone especially their employees! The owner also was having an affair with a former employee and camped out all day with her during Covid while we worked hard in attics and crawl spaces. Bad business!!!

Eric Andrade performed a 6-month maintenance of my heat pump and attic AC unit. He spent an hour…read moreand used his phone to show me about 30 pictures of what he had done. Among the work done was to clean my heat pump fins and check the voltage on various components that have to be replaced if the voltage is too low. Eric is polite, professional and expert and I recommend him highly. I was thoroughly impressed with his expetise.

I was given Artic Deserts number by a friend when I was having issues with my AC keeping the house…read morecool this past week. I spoke with Mr. Eric and he came out and diagnosed what was wrong with my system and explained what needed to be done to fix it. It didn't take long for the parts to arrive and they came back out and instantly repaired it. I can't say it was cheap but I'm extremely satisfied with the service and now I'm cool and relaxed in my home! Mr. Eric even took the time to fix a broken hinge on my front door just because it was getting caught. I appreciate Mr. Eric and Artic Desert and I will definitely be calling back in the event of any other problems. Thanks again!

One of my air conditioners stopped working in the evening on one of the hottest days of the summer…read more Called Putnam Mechanical and they were there the next day, replaced the faulty part and everything was back to working great. I always use them for my yearly maintenance.

On November 21, 2021, Putnam Mechanical, from Mooresville, NC, installed a Lennox HVAC system, at…read moremy business, Sweet Cakes Bakery. I have attached the copy of the contract. The contract drafted by Putnam contained an error in the model number of the air conditioner and a fraudulent representation that the unit included a "one-year parts and labor warranty and ten-year manufacturer's warranty". We relied on the ten-year manufacturer warranty when we decided to use Putnam to install a Lennox unit. We never received any paperwork for the unit, such as warranty, installation/instruction guide, or registration form. In fact, we could not register the unit with Lennox because the unit number in the contract is incorrect. It was not until the unit stopped working, in July of 2024, and Putnam refused to service the unit, that we hired another HVAC company. The new HVAC company took a photo of the actual unit model no. which is TSA036S4N44Y. We registered the unit with Lennox after learning the correct model number and clearly could see there was never any warranty on the unit. When we contacted Putnam regarding the broken system, we were instructed to call any other HVAC company to honor the warranty (Putnam manager and owner knows there is no warranty). We called 2 HVAC companies to get estimates for repair. Both well known reputable companies, stated in their estimate that Putnam did NOT install the proper 3/8 inch line for the refrigerant. Putnam used an undersized liquid refrigerant line which damaged the thermal valve. The pressure resulting from the undersized line directly cause the A/C system failure. We are a small business, struggling to survive. Putnam's use of the undersized refrigerant line (which should have been 3/8" per the Lennox installation guide), AND Putnam fraudulently leading us to rely on a nonexistent 10-year manufacturer warranty need to be rectified. If I were to be gracious with their mistake, you could say Putnam "may have" accidentally entered the incorrect model number in the contract, but the statement of the "one year parts and labor warranty and ten-year manufacturer's warranty" is clearly a fraudulent statement used to convince us to use their services over their competitors. Due to Putnam's fraud and incompetence our unit was damaged. If you want to spend thousands of dollars on an HVAC unit, only for it to last less than 3 years and have to spend even more money to fix negligent work or to get an entirely new system, Putnam is the way to go for sure. For the cherry on top, their owner, Michael Fortin, will speak to you directly on the phone and repeat the lies in their contract verbatim to really double down on their fraudulent practices. So if you'd like someone to lie to your face, choose Putnam! Otherwise, I'd look elsewhere.

We had a new HVAC unit installed back in the winter because our old one went out…read more Harkey Heating & Air gave us the best price for what we needed. They came out gave us an estimate, a couple days later came back and installed it. They were personal but professional, they worked and got it done quickly and to an excellent manner.

Thank you Harkey's Heating & Air for your quick response and service call today! So nice to have a…read morewonderful service I can depend on in mooresville. Great job Ryan Harkey!