I've been a Freedom Chevrolet customer for a couple of years now and I can say with all honesty that I am very happy with their sales team. So long story short, our lease was coming to an end and before we had to make any big decisions we stopped by the dealership about three months ago to get a little more info on what our potential options could be. The person that helped us was pretty straight forward and gave us some amazing advice and by all means did not tried to push us to make any early decision. He actually recommended us to come back in early December since they usually have better deals and offers to trade cars and all that good stuff. We followed his lead and couldn't be happier. We were able to find a car that worked for us and got a great deal on the new car. The only reason why I am not giving them five stars is because of their service department. Any kind of appointment can take all day and there just seems to be a lot of miscommunication within that team which results in longer waiting times and/or having to come back another day to get any kind of issue fixed. Besides them, the sales team is great but having to deal with their service department is a pain. read more

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DO NOT BUY FROM HERE!!! The " warranty " didn't cover the diagnostic fee they wanted to charge me to honor their warranty. Not the first time the service dept had sold me on things on my vehicle that it did not need. NEVER AGAIN. read more

Terrible, 4 week wait for vehicle service. Took years to get anyone on the phone and it cuts off in middle of calls or they hang up. Unprofessional. They don't care about you and your car. They just want to sell you lemons read more

BUYER BEWARE. I cant believe they would even put the vehicle out for resale, but I am not surprised after the fact. The vehicle had been in 2 accidents with no engine damage, but it is a hard to find vehicle which I was set on finding and owning so I decided to take the chance thinking the dealership had enough integrity to only have vehicles that are in truly good shape out on the lot. Unfortunately, in this case they did not. It was only because I purchased the extended warranty that I am not personally out thousands of dollars from mechanical issues that have come up likely due to those previous accidents the vehicle was involved in. Bottom line, it should not have been resold at the price they were demanding. I will take the responsibility of buying the car with the knowledge of it being in 2 accidents, but selling someone a vehicle as if it had been successfully repaired and up to par when it did not take long before issues would begin to arise is diabolically evil. A place that is willing to do that for profit is a place that is willing to cut corners and screw people any way they can. The salesman was good at his job, and I almost cant blame him since he isn't a service tech and is only doing what they hired him to do which is sell the cars that are available. read more

This is now the second time I have called and scheduled an appointment and they stated that I didn't have an appointment. I received text message confirmations about the appointment and everything. Then when I show up they say I don't have one. read more

I've never been more mad at a dealership, or really any business than I am with Freedom Chevy. I bought two vehicles here the same day. A 2018 Silverado and 2019 tahoe. THE SAME DAY I left, I didn't realize the screen on the truck didn't work. I immediately called the dealership and they said I can pay $400 to get it fixed. "You bought it as is." Yes, I understand that, however, it was still the same damn day. I fixed it myself after some research for $20. THEN my tahoe, after only a bit of miles, HEAD GASKETS broke. I had to pay $6600 to fix it. Now, 4 months later, it's idiling rough again. I took it in, and I was quoted 19k for a new engine. NINETEEN THOUSAND. So, in 6 months, I have spent 28k in REPAIRS on a vehicle that I JUST BOUGHT. Yes, I fully understand "As is" however, when I ask "do these vehicles get looked at thoroughly by your mechanics and you answer "yes," I trusted you guys as a company. This has put me in such a financial bind. I am in the military and have told every person who is just getting here looking for a vehicle to stay away from freedom chevy. I should have went elsewhere. read more

I'm only giving one star because it won't let me do 0. Late last week I noticed a noise coming from underneath the engine of my 23 Colorado. I took the truck in this past Monday to get it checked out and fixed. Made an appointment online. Called to confirm it. Showed up and the guy receiving said they were a couple days behind. Odd because the appointments were wide open. Why can I make a service appointment when the truck is just going to sit there for multiple days? I get it. Things get backed up. But the appointments should reflect that. Anyway, I need my truck fixed and I planned on getting a rental anyway. So while I was waiting for them to do the paperwork they had a couple techs come out and look at it. Got under the truck trying to see where the noise could be coming from. Pretty much confirmed it was coming from the engine. Didn't mention anything about the fact that it was lifted. I leave the truck Monday and don't hear anything for a few days so I start calling Thursday morning. The guy on the phone tells me that the tech just started the inspection and will hopefully hear something later that day. My rental is coming to an end later that day so I had to drive back over near the shop to extend or renew it. I decided to pop back in to see if there was an update available. Still the same story and no update. So I go extend my rental another few days since they still don't know what's wrong with it and would have to fix it. On my way home from enterprise I get a text saying my vehicle is ready. I show up the next day to pick it up and all they've done is write "vehicle modify/recommend return to factory" and washed their hands of the situation. I asked the guy giving my key back why it seems like nothing has been done. He goes "yeah if it's modified they won't touch it unless it's stock( mind you it's the engine making the noise and not the drive train). If that's the policy then that's fine but there were 3 staff members looking at it when I dropped it off and not one person mentioned that they wouldn't even try to fix it. So my truck sat at the dealership for an entire work week, nothing was fixed, and I'm out 400 dollars for a rental. The entire situation seems sketchy and I'm not 100% sure they didn't just give up and say return to factory just to get it out of the shop. By far the WORST experience I've ever had with a dealership and I wouldn't recommend anyone bring their vehicle here for anything more than an oil change. *Edit* After reading the other reviews, I wouldn't even recommend bringing it in for an oil change. They clearly don't give a shit. The one stars are piled up and they continue to do terrible business. read more

100% REGRET buying here. Was yelled at by the finance director too. only one person was nice and it was the person doing the paperwork when buying. immediately had issues with the new truck that should have been covered under warranty. like water in taillight, trim falling off, headlight flickering, window not working correct, etc and the first thing they said when I brought it in is thats not covered under warranty. I caused "stress cracks" somehow. 100% scam dealership read more

Great service - I dropped off at 8:30am and my service was completed by 10:30am. All items were completed for oil change and tire rotation. Friendly and clean location! read more

Since the last visit to the dealership, they took no attempt in resolving the situation. They did however refund my deposit/downpayment. Purchased the same auto 2023 Chevy Bolt for several thousand less with 20,000 less miles. My payment was also $100 less a month. read more

Horrible customer service! Lying to my face! What awful people that work here! Freedom Chevy you should be ashamed of yourself! Mitzi solis in the service department is a terrible human being! Thanks for your help "Nancy" all you people do is lie also my car has been getting worked on for over a month! Great job service department read more

If I could give this place a half star I would! TERRIBLE TERRIBLE TERRIBLE PLACE TO BRING YOUR CAR! Not only did they take 5-6 months on my car to get one little repair done but they take 4-5 hours getting an OIL CHANGE done! RIDICULOUS save your time and money elsewhere this is not a place you wanna bring your car. read more

1 Star only because half a star is not an option. A Masterclass in How NOT to Run a Service Garage If there were a course on how to fail spectacularly in customer service, this place would be the syllabus. From start to finish, my experience here was nothing short of a disaster. At no point did I feel my vehicle was in capable hands. Communication? Nonexistent. The service technician, for lack of a better word, was terrible at providing updates, leaving me in the dark for hours. But the real kicker? They tried to overcharge me a whopping $550 just to remove a bumper and replace a part--not including the cost of parts! Let that sink in. Keep in mind, the very thing they attempted to fix wasn't even the issue I brought the car in for. Instead, they suggested replacing a part inside the front bumper, and when I balked at the outrageous quote of over $1200, I was left wondering what exactly I was paying for--certainly not quality work. It became increasingly clear that the goal here was simple: overcharge and under deliver. If you've ever wondered why there's a lack of trust between auto mechanics and customers, this service department serves as a textbook example. Do yourself a favor: save your time, money, and sanity--just don't go here. You've been warned. read more

Buyer Beware....Don't be fooled by the 5 star review they keep placing above all the 1 star reviews of this place. This place has Terrible Service and communication. I dropped my car off a week ago and they have not even started working on repairs. It has been a major inconvenience. I would not recommend anyone bring their car here for repairs, if you do prepare to not have your vehicle for a while. Go anywhere else but this place. BE WARNED THIS IS NOT A GOOD PLACE TO TAKE YOUR CAR FOR REPAIRS. read more

This place does not deserve your business. Service Department is pitiful and has just given up. Appointments mean nothing and waiting for an oil change will take you 4 hours. I gave them 1 star as there's no 0. read more

If you want to get yelled at by the finance director Brian Simpson, this is the perfect place for you. Not only that but they will lie, and be very deceptive. They had told me the first contract I had wasn't voided, but also had printed up a new one. Hmmm but wouldn't that make the first contract voided. They threatened that I wouldn't get my down payment back as well. read more

Wasted over 3 hours here for a key recall. I was told the part was ready before coming in, and when I arrived, the service department confirmed they had it. After waiting for my car to be serviced, I was informed after all that time that they actually didn't have the part. Now I have to come back another day. Complete waste of time and poor communication.. read more

Stop advertising 49.99 for an oil change if that's not the price what a fucking robbery don't waste your money come in here because I make some kind of excuse what the price is different and they don't know the difference in the pricing and they're stupid read more

Typically I do not write reviews because I always try to give businesses the benefit of the doubt however, my fiancé and I went in to test drive a vehicle and did not have a good experience. The sales associate Christopher T did a wonderful job and was extremely helpful and personable. However the finance manager was extremely rude and condescending. I would not recommend purchasing a vehicle from this dealership because they are not willing to work with or help customers out. read more

We just purchased a car from this dealership last night and it was one of the best purchasing experiences I've ever had. We worked with Jojo Munoz and he was professional, friendly, knowledgeable, and respectful of me and my husband's time and budget. He worked hard to get the car we wanted into something that was reasonable for our budget and even the sales manager came out and greeted us. The finance department was so speedy, I think it was the fastest I've ever been through a financial department at a dealership. These guys did an amazing job! I will definitely be buying my next car from these folks! read more

The owner/manager who responded is likely a generic auto response. You can see from the other responses that is the same verbiage. I emailed before AND after the response and received no information. read more

I called for a oil change and they scheduled an appointment for 7:30am, was told should take about an hour. I show up and they have 20 people in-line, then was told the appointment is meant for me to meet the service rep not to schedule oil change. What kind of crap is that. Being told to wait 3 hours. They boast during their sale about serving your car and this is what you get. The employee stated their corporation refuses to hear their feedback on service department issues. Talk about being misleading and mis representing themselves. Don't purchase here and never use their Service Department!!!!! read more

Gave this place another shot and I'm comfortable leaving it 3/5 stars for OK. Had an appointment bright and early at 7 am. Brandi, my attendant, said it would take an hour and a half and it did. Website says car wash with oil change + tire rotation, but still no car wash. The guys wrapped my wheel in plastic and left a random plastic bag at the gas peddles. Looked like they were in a rush. Again, it's just meh experience. I am spoiled by other Chevy dealership experiences. This one is just bare bones. Get in. Get out. Boom. COVID/Mask Policy Update: Firstly, I can't stand this mask policy is political. What should be safety precautions is an "Us vs Them" political campaign. Anyway, I went on the first day the mask mandate was lifted. As Gov Abbott stated the removal of the mask mandate "does not abandon safe practices that Texans have mastered over the past year." Gov Abbott believes that "Texans are smart" even stating he would continue to wear a mask himself despite removing the mandate. I'm glad 98% of people were being smart at Chevy. Of course with my luck, my attendant, the one I was assigned to, decided to not wear a mask and be...political. I was glad Chevy still had the plastic barriers because I would've asked to be assisted by someone else. I am a healthcare provider who works at the local hospitals. Whatever I pick up, I take to my patients; people who are already ill & compromised. We don't realize how much we touch our faces. I watched my attendant, without a mask, scratch her nose twice, touch my keys, and hand me my paperwork....Thankfully, I AM aware of these things and sanitized before getting into my car and heading to work. Again - happy that most of the staff at Chevy were being smart. read more

If give this place zero stars I would by far the worst dealership, I took my car because it was making a noise. They had my car for three days. I did. They told me my car was ready. It was $2000 to fix it when I picked up the car the car was still making the same noise as when I dropped it off then when I get in there, they say 000hhh let us check it then they went check it. It was just it wasn't even a problem that they fixed so they had to refund me back all my money for the problem that wasn't even the problem then you go get a make an appointment to get an oil change you go up there and say it's gonna be three hours before you can get an oil change. Why don't y'all communicate this over the phone or let us know before we come all the way over here to get oil changes I will not be coming back to freedom no more every time I come to freedom is always a problem. I will not ever coming back to freedom I been coming there for 5 years! I'm done! read more

This has been the ABSOLUTE WORST experience. Took my car in for an oil change and to check the engine light because my check engine had come on but went off (the check engine light was off when it was brought it) my car was dropped off around 7:20am I was not called/messaged about my car until 2:45pm when Adriana called she let me know that my battery was weak, it was outputting 8.2 and it should be at least 12 I let her know that I'd take it to auto zone to get a replacement because the battery wasn't a year old. She also let me know that the Cadillac converter was going bad and it would be 1k to fix it, i let her know that I would take it to my mechanic, she said ok and I was able to pick up my car. I picked it up and went to go eat, my car started and a few seconds later it cut completely off. I was able to get it back started and I started, while driving it cut off again but somehow I was still able to drive it, the speedometer was stuck at 42mph radio, air, all lights cut off and I wasn't able to roll the window down. I called freedom Chevrolet and spoke with ADRIANA and let her know what happened she said it's possible that the service technician didn't tighten the battery cords back completely and that's why my car cut off like that. She said that they would send a technicians to my home to look at it, I provided my address and phone number. She called me back and said that her manager TUMAY NGUYEM would not be sending out a technician and that I'd have to get it towed to she dealership, I explained that I would not be spending any money when they caused the issue. I had my sister drive me back up to freedom and I spoke with Tumay she said oh it sounds like you just have a battery issue. I also spoke with the technician G as well as another technician, they let me know that it probably wasn't the battery or the Cadillac converter but some other issue that they FAILED TO LET ME KNOW ABOUT because I declined to get a battery from them. The only thing that they said I could do was get the vehicle to them so they could then try and fix the issue. I will say this I bought my 2021 Chevy trailblazer BRAND NEW from this dealership and haven't had any issues with driving/starting my car until now. Tumay was VERY dismissive & took no responsibility for what I was told and offered no solutions even after I was told by Adriana that a technician would be sent to my home. I've had a dead battery before and I was still able to roll the windows down and lock/unlock my car door. I asked for Tumay's mangers name and phone number and her response to me was "Does it matter" she is so disrespectful and she shouldn't have a managers position. While I was explaining to her that I've experienced a dead battery before and that I could still roll the windows down she said " well are YOU a mechanic?" If you can take your car ANY OTHER PLACE please do so because this place is nothing but a headache. read more

Freedom Chevrolet - Auto Repair Near Me - San Antonio, Texas

Wish we would've read all these reviews first hand!! If you have car problems don't come here for service, DONT DO IT!!! Service department is very rude and unprofessional!! We keep getting the run around with our vehicle in the shop! It seems like all batteries go bad and keeping the car for a wayyyy period of time!!!Horrible Horrible it feels like our vehicle is being kept hostage!!! read more

The wire service department I've ever had the displeasure of dealing with, my vehicle has been there two weeks under warranty repair and they can not give me a time of completion nor when the parts will even be available. No answers just holding my vehicle hostage, don't walk away run read more

Brought my truck in the day before Thanksgiving to see if they could diagnose a trailer light issue. I was originally told that they had a two-day wait on repairs but service advisor Brisa Menchaca agreed to take it in just in case the techs could squeeze it in. The techs were able to repair the issue and I picked up the truck before the end of the day. Excellent service! read more

What an absolute scam. I took my car in because my lights wouldn't turn off. They charged me $700 and told me the car was good to go.when I got home I still had the same issue and called back and they had the nerve to say oh sorry it was a miscommunication on what needed to be fixed. I literally had to argue and say I paid for the miscommunication so I need my car fixed. They said sure no problem. I got the car back today and still had the exact same issue. Mind you it's been almost two weeks to get this issue resolved and still no progress. Definitely will be requesting a refund. This is ridiculous!!! read more

Can't believe the the way this place operates when it comes to the service department. Simply doing the bare minimum to get you in and out. I understand they are filled up with hundreds of other vehicles with issues; (since gm has gone to shit) but just trying to get my truck fixed properly is simply impossible for these guys. If your gonna go to the freedom Chevrolet service department, talk with angel. He's about the only one there who makes an effort to help you out. read more

Horrible customer service in the service center! My car has been there a week and nothing but run around about what exactly is wrong with it. Whenever you DO get ahold of service center they are absolutely RUDE, UNPROFESSIONAL, and FULL OF ATTITUDE. Do not recommend this place at all! Adriana and Rogelio specifically! Will not be doing business here again. read more

Worst Dealership I've ever tried to work with. I was trying to buy a car I found on Autotrader. some little girl hung me out for 2 days. I live in New Mexio but work in Texas. Told them that I wanted to title and tag in New Mexico, and I was a cash buyer. After giving them my New Mexico information, Proof of Residency, they came back with the same price as on Autotrader. No discount for cash, and title & license in Texas. Never spoke to anyone, just text messages. Bunch of 20 yr olds, with no adult supervision. Wasted my time. read more

If I could give it -5 stars I would Truck been there since Monday now it's Friday and nobody has given me any updates on vehicle Called this morning they have not even started on my truck it sat there for five days not being serviced The worst service department and worst customer service ever Still no update so looks like no truck for the weekend read more

I had an appointment for an oil change at 9:30 a.m. today. I arrived and checked in at 9:15. They said it would be two hours so I decided to wait. At 12:15 I went to check on my vehicle and they told me that it was just put into a bay and would be another 1 1/2 hours. Just unbelievable poor customer service. I will never be back and will use another Chevy dealership from now on and I recommend you do the same! They did give me a 40% discount which is what they should've done since I had to wait 4hrs. for a freaking oil change! read more

I'd give this place ZERO STARS if I could!! My husband took his truck in for an oil change! A simple oil change and they messed up his motor!!!! The best the manager could tell him was he was sorry that rarely happens but it happens!? Now there going to have to rebuild his motor which will NEVER be the same! He was told that's the best they could do!!! I do not recommend you take your vehicle here!!! How can you mess up a simple oil change!!!!!!!!! Follow up to this Review: I have already spoken to you! You were the one who said "oh well these things happen" These things don't just happen!!!! No sincere apology no return of payment for the oil change THAT WASNT DONE!!! Nothing!! Don't worry I'm getting your manager involved in this!!! You are a disgrace of a manager!!! read more

I went in for an oil change and they are so attentive that they let my husband know that we needed a new cabin & engine air filter. They are absolutely awesome!! read more

I bought a 2014 Chevy Cruze in Dec. of 2019 with cash, and my salesperson was kind and helpful. I was assured the car was good and only had 70k miles on it, so I thought I got a good deal. I do live in OK but was in TX for the semester, and was planning to go back to OK in Jan. of 2020. I had to call multiple times to get my paperwork sent to me so I could have my title and other papers in order to get my registration. Overall it took over 2 months just to mail it to me. This was the beginning of issues that would continue after my purchase. Several months later, I had electrical problems and issues with the car dying and the key being stuck. I had to tow it several times. Cables to the battery were loose, wires were in the wrong places, my battery died multiple times, and had to pay to get it fixed. This happened again and again. Over the summer of 2021, I had issues with the engine overheating. I was able to have a mechanic fix the issue, which ended up a leak in the coolant tank. I thought this was the end of the problem. Last week in Dec. of 2021, I was driving from OK to San Antonio, TX. About two hours into the trip, my engine started to smoke. Just after, I got a notification that my engine was too hot and the AC was turning off. I pulled over and was able to get it towed to the nearest town. Someone had to drive up from SA to Ardmore (5 hours) to get a hotel and drive me around while my car was being worked on. I was told that the engine got too hot too quickly and was essentially ruined. I was shocked. The third gasket lost all pressure and there was no coolant in the engine, so everything got messed up. My battery also died from the hazard lights being on for hours while I waited on the tow. I was informed by the initial mechanic and a second mechanic (from another shop) that this engine overheating problem was very common for this make and model, and it also had several recalls on it that indirectly caused the issues I had. I was not told by anyone at the dealership that this car had any kind of issues. I feel really misled on this vehicle and it requires a full engine replacement to even work again. I paid 10k for the car in cash and the engine replacement is 6k. It is not even worth investing into because it may have this problem again. Since it won't run or drive, I can only sell it for maybe 1k. I am losing 9 thousand dollars because I didn't have a trustworthy salesperson or dealership. I have only had the car for two years. I wish the dealership was more experienced with their vehicles and was honest about the cars state and potential problems. I am so disappointed. I'm a poor pre-med college student putting myself through school. This is such a loss for me. I will have no car for the next year while I try to save up again. Please do somewhere you know and trust and not to a stranger. read more

Was visiting San Antonio when my 2018 suburban started having transmission trouble. Told them it was slipping and they cleaned the injectors for $500. Problem remained, returned the next day and they determined it needed a new transfer case, $1,900, at least they gave credit for the $500 already spent. Problem still persisted on the way home so I got rid of the vehicle. Service manager at Freedom Chevrolet said he was going to reach out to corporate to see if they would cover the work since there were issues with this year and model. Once I left town he no longer accepted my calls or returned them. Was going to let this go but now I'm getting emails from Freedom Chevrolet for service recommendations and it makes me angry all over again. read more

Had an appointment for 8:30am to only be told I had to wait 3 hours to see a technician. My service advisor Erica Traylor was very rude and not helpful at all. My first experience with this dealership and will not be coming back. Asked to speak with a manger and they are conveniently running late. So disappointed since I just purchased my 2019 Chevy Camaro SS in August and already having a horrible experience. I DO NOT RECOMMEND this dealership to anyone! There was NO EFFORT TO RESOLVE ANYTHING. I even called the GM Alex left a voicemail and Still did not get a response. I guess this is how Freedom Chevy treats there customers. It's funny cause as I was waiting I saw their Business statement on the wall and thought, what a joke. read more

Freedom Chevrolet - Auto Repair Near Me - San Antonio, Texas

AC went out on my truck on Wednesday. I called and asked if and when they can repair it. They said the following morning at 8:00. I brought it in and went home. Eight and a half hours later, I get texted an approval request for $419 TO DIAGNOSE THE PROBLEM! They had not even looked at my vehicle. I declined the request and reached out to their management. The next morning as I was on the way to get my vehicle. I received a message that they did the diagnostic and repaired the problem, no charge. I picked it up, the cab had the trash from the shop still inside. The AC still didn't work. read more