It was a quick fix (just a slight reset). Service cost seemed higher than it should have been.read more

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

I know I've already written a review for Randy's Heating in Bremerton, but the quality and…read moreprofessionalism of their service and maintenance is also OUTSTANDING. After switching to Randy's back in 2024, I elected to invest in a service and maintenance contract with Randy's Heating (and Air Conditioning). John is my service guy. He arrives exactly when scheduled and does a thorough maintenance service on all the equipment. He's been in the business for over 40 years and his experience shows. Needless to say, I'll continue to contract with Randy's for service and maintenance. ...it's all about trust, skill, and reliability.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Shout out to Corbin and Nikki!! Nikki answered my call and…read morewas very considerate and professional. She was able to schedule a tech for me with a day of my call. Corbin came out and quickly diagnosed the issue with my outdoor unit. Corbin was able to repair it and fully explained the what, why, and how. He was so nice! I appreciate G&G for the quick turnaround and professional courtesy.

Brian was quick to respond and completed the install just a few days later. Their pricing was very…read morecompetitive.

Love the system we received. but a little damage to the siding…read more He was quick and efficient for installation.

Had a ductless air unit installed yesterday. Started at 9am and was totally finished by noon. The…read moretech and crew were all courteous and very knowledgeable throughout the installation. This local business was excellent from start to finish. My wife and I highly recommend them.

HVAC system problems resolved by the technician they sent out. The previous HVAC company failed to…read morefind the problem. Good scheduling time line, good communication from the technician. Good price with no disagreements on what was charged after the service. Very Satisfied. Shelton WA.

Got a quote from Bob Larson to replace a outside freeze-free spigot. They wanted $789. Called…read moreHart's and the nice plumber guy charged $458! $331 less! Wow! I like an honest plumber!

After spending over $13,000 on a new grinder pump 3.5 years new it doesn't work and after 4 techs…read moreand a manager they decided to charge me only another $1,400 to replace an cheap float that they sold me and installed! I have tried to reach out to ownership about the issue but they don't seem to care anymore about their customers. Really.....do the right thing and fix your mistakes. Will not ever use again and will always give them a no go when friends and family ask.

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

Unprofessional Conduct, High-Pressure Sales, and Unauthorized Assessments…read more I contracted Black Hills in Tumwater exclusively to perform a standard annual maintenance check on our relatively new HVAC unit to satisfy a routine condition for the sale of our home. The resulting service was highly unprofessional and demonstrated a severe lack of business ethics. During the appointment, the technician subjected my wife to aggressive, high-pressure sales tactics in an attempt to push an unrequested air vent service in excess of $2,000. Most egregiously, the technician made unauthorized and completely unsolicited claims on our final paperwork. We did not hire Black Hills to assess, inspect, or service our air ducts in any capacity. Despite this, the technician documented on the final invoice, a document that must be presented to the buyers of our home, that the house cannot be sold without cleaning the air ducts. Using a routine maintenance invoice to make unauthorized, legally baseless assertions about a real estate transaction is unacceptable. Their business practices appear strictly focused on predatory upselling and fabricating issues rather than fulfilling the contracted scope of work. I strongly advise against utilizing their services.