Please do not hire Homewatch CareGivers of Western WA. Their caregivers have very little training…read more They are on their personal phones and I Pads all day. They neglect your loved one. They don't check if medications are actually taken, don't engage with your loved one and leave them in the same depend for days. Management is poor and does not care about the family. There was a revolving door of caregivers and very little communication. The Payment was all they cared about. DO NOT USE!!!!!!

EGREGIOUS LACK OF CARE my mother was subjected to was nothing short of elder abuse under the care…read moreof the caregivers at HomeWatch Mountlake Terrace. My mother's home became a revolving door of caregivers who had little to no training and no training in dementia care. We received a caregiver who had little to no command of the English language, speaking or writing. Two caregivers left our mother in soiled depends for extended periods of time. One caregiver manipulated our mother into believing her deceased husband was waiting for her in the kitchen for the reason to coax her into drinking tea at the kitchen table; appalling and unethical tactic when dealing with a dementia patient who cannot distinguish between reality and deception. Same caregiver started spreading lies about one sister claiming she was negligent and uncaring. This is the one sister/daughter who has taken our mother to church and brunch every Sunday for over 5 years plus. Our mother lights up every Sunday when she arrives to take her to church. Another caregiver never engaged our mother; hence, providing her with the social interaction she desperately needs. She consistently ignored our mother's attempts at conversation; caregiver spent her days talking on her cell phone. This is not caregiving; it is abandonment. She was depriving our mother every day of the human connection and care she deserved. Another caregiver stepped over the line of employee and employer. She believed she controlled the other caregivers, demeaned family members and became demanding at times. She openly criticized family members' choices if they did not match hers. Her oversteps lead to the decline in the quality of care she provided. The thread that tied these failures togethers was the gross mismanagement of HomeWatch's Manager, Mountlake Terrace. She repeatedly demonstrated a complete lack of professionalism, maturity, and competence in her role. Note: All of the negligence and elder abuse has been downloaded on in-home cameras. Cameras which the State encouraged once we had 24/7 in-home care. We have found an organization that is professional, provides 75 hours of training plus dementia training, all caregivers are certified, extensive background checks... There are a number of very good companies in Washington State. Take the time and do the work to find the company that will provide your love one with the care they richly deserve.

My sister has been here for over a year. I am there often visiting. If I could rate it 100 stars,…read moreI would! The owner/nurses and aides are absolutely wonderful!! Every one of them! Very loving and caring. They treat my sister as if she was their own family. They take such excellent care. I wouldn't want her any place else. The house is beautiful, clean and always smells fresh. The bedrooms are nicely decorated. The sheets are colorful and pretty. Everything is quality. The fireplace in the living room is cozy. The whole house is very homey. The meals are very good and they pay attention to what the residents like. I could go on and on. This home is outstanding! I've asked to be put on the waiting list for when my time comes. :)

We moved our mother to one of Traci's homes which was the best thing we ever did in our long…read morestruggle with managing her dementia. The staff were incredibly caring and competent and the other residents were amazing with her. Every time I visited she was engaged in an activity (e.g., chair exercises, puzzles, craft projects) or spending time with the other residents at a meal. Almost every time I visited, Traci was there at some point. She is someone that truly cares about her team and the residents. I also appreciated her communication with me... she kept me advised about my mother's condition and provided great and candid advice. As well, the house/yard was very nice and clean.

Great experience with A Kind team! Everyone in the office was professional, friendly, and extremely…read morehelpful in every aspect. The services provided were excellent, and staff genuinely care about the people they serve. They truly live up to their name with kind heart. I highly recommend A Kind Heart to anyone looking for compassionate and reliable care services.

Great service,they have highly professional staff that are willing to help 24/7. Highly recommend…read moreanytime.

Used this agency several years ago following a serious hospital stay. They were able to provide me…read morewith personal care assistance at home. Recently I had an emergency need for assistance. They were willing to work with me. All the caregivers work was professional as well as caring. Highly recommend this agency

I do not know what I would have done without your caregiver's help with my husband and myself…read more Their kindness, patience and just knowing when to step in and help have turned a very stressful situation into one of peace and comfort. Caregiving is a very honorable profession and to us they are like angels sent by God. The office staff is always reachable, pleasant and helpful. Kudos to Home Instead Mountlake Terrace Washington! Pam and John Flotten

HomeWell has provided what has been, without exaggeration, the most consistently disengaged and…read moreineffective caregivers I have ever encountered. Over time, we have cycled through three caregivers and multiple management staff, all demonstrating the same troubling patterns: inattention, lack of basic caregiving skills, and a complete absence of accountability. Families should not be misled by warm introductions or polished three-ring binders filled with mission statements and promises of dedication. The reality could not be further from what is presented. Despite repeated and direct requests--both verbal and written--to management and individual caregivers to remain off their phones during shifts, caregivers remain consumed by personal phone use while my father-in-law, who has dementia, is left sitting in front of the television for hours at a time. I have personally purchased interactive games such as Connect 4, card games, and ping pong, as well as supplies for bird feeders, all with the intention of encouraging engagement and stimulation. None of these efforts have been utilized. Meaningful interaction appears to be considered "too much effort." This is especially frustrating because I know--through firsthand experience--that my father-in-law is far more mentally present and capable than the caregivers recognize. Ten rounds of Connect 4 with him is joyful, engaging, and entirely within his abilities. He is very much alive inside, and he deserves to be treated that way. On February 4, 2026, I visited to check his refrigerator and discovered expired raw eggs dated January 16, 2025, along with multiple other expired perishable items--foods that could have been served to him up to three times a week. This alone raises serious concerns about basic safety and oversight. I arrived at 1:04 p.m. By 1:08 p.m., the caregiver--who had been sitting comfortably on her phone--suddenly made urgent phone calls and left, abandoning her shift nearly an hour early despite being scheduled until 2:00 p.m. I immediately contacted management and, to date, have received no response addressing this clear dereliction of duty. This behavior is consistent with prior experiences. On an earlier occasion, I asked this same caregiver to walk with my father-in-law around the Ballard Senior Center. Instead, she ignored the request and sat on a bench until it was time to be picked up. It is not difficult to understand why she appeared uneasy when I arrived unannounced simply to check a refrigerator--basic oversight exposed ongoing neglect. While the primary legal responsibility lies with his daughter, who travels internationally for extended periods, my husband and I step in when she is away to ensure that his fundamental needs are met: bathing, shaving, walking, social interaction, and a properly stocked and safe refrigerator. Rather than welcoming this involvement, the caregiver and her manager complained to his daughter that I "micromanage" and should "back off." It is astonishing to be criticized for ensuring that a vulnerable adult is properly cared for. HomeWell charges $50 per hour for care. At that rate, families reasonably expect engagement, attentiveness, and respect for the dignity of a person with dementia--not caregivers sitting in chairs on their phones while ignoring their core responsibilities. Unfortunately, my hands are tied. I am not the legal guardian and do not have the authority to hire or dismiss caregivers. However, that limitation does not diminish my obligation to speak up when I witness neglect, safety risks, and systemic failures in care. This is not a matter of personality conflicts or unrealistic expectations. It is about accountability, basic competence, and humane treatment of a vulnerable elder who deserves far better than what HomeWell has consistently provided. I hope your loved ones are never placed in situations where their care and well-being are compromised, as we have experienced with HomeWell.

They were a lifesaver when my mom needed in home care. We had care 12 hours per day. Very…read morereliable.

This is a very nice facility. Small and cozy and very friendly . nice access to backyard patio…read more Good locale.

This adult home is very nice. In fact, we chose this home for our disabled sister and was ready to…read moreset her up to move in. However, once the final contract paperwork was being done, we were advised that the financial agreement presented at the time of the tour could not be honored. Be aware that Pauline the manager is not the owner, which is shown on site and brochures. It is owned by a corporation and any deals must have approval through their board. What sounds all nice and neat at the time of presentation and tour is not honored. This place put us in a quick scramble to start from scratch to find a home for our sister. Not a good experience during a very difficult and stressful time.

They offer varieties of home health care . Most of the workers are experiences. The owners are…read moredoctors.

I love CHC services. I have a rare genetic disorder that leaves me in an excessively fragile…read morestate. I can literally dislocate a shoulder simply by opening a refrigerator. Needless to say, I am unable to care for myself when my husband is on travel. That's why I'm SO thankful for CHC. Whether for one week, or three weeks, or even months due to neck multiple neck surgeries - I know that CHC will send a qualified, kind, hard-working to come help me. Everything from taking out the trash, cleaning to tub, cooking, driving, grocery shopping, washing my hair - they do it all with a smile. After my neck surgeries I needed help with everything - and I was always treated with dignity and respect - even when they washed my butt. Whether you're looking for short term care, or long term care, I highly recommend CHC Services.

We wanted to move my mom out of assisted living and back home for her final days. Husky got full…read moretime care set up in just a few days. Their caretakers were great, and mom was able to pass in her own home.

I reached out to Husky to help me through outpatient treatment for throat cancer. I needed…read moreassistance getting to and from daily chemo and radiation therapy sessions and help with chores of daily living. The agency's performance exceeded my expectations. Their caregivers always arrived on time and were excellent companions who helped me withstand the rigors of a very difficult treatment protocol. The agency's management staff was also very easy to work with. Services and charges were clearly explained and the scheduling office went above and beyond in accommodating the inevitable changes in my treatment plans. Should I require caregiver services again in the future, I will definitely turn to Husky. I have already recommended the agency to several friends who are seeking senior care help.