I had a shindaiwa brush cutter that was bogging down and probably needed the carb cleaned. Figured I would drop it off here as I don't use it regularly. I know the guy has many years in the industry and figured it was the best place to take it for service. I was told it would be 2 weeks. I waited 3 weeks then came to pick it up and was told he was waiting on a part. He seemed annoyed that I was even asking if it had the repair was completed. So I waited some more weeks then called and was told same thing, waiting on a part to arrive. Waited weeks again then showed up to pick it up. I was told that the fuel wouldn't prime and he said he didn't know how to fix it. What??? It was running when I dropped it off! I thought he was waiting for a part? Why wasn't I called when he ran into trouble? He decided he couldn't fix it then just sat on it, waiting for me to come pick it up?? When I show up I'm told he just can't fix it, doesn't know why doesn't have any answer for me and he hands me a bag of parts. He rips off the new carburetor he installed and just leaves my tool there on the floor next to a bag of parts. My tool that I needed weeks ago, dropped off months ago, is in pieces. I have never heard of such a thing. I'm new in the landscape industry and I'm busy and struggling with scheduling and managing costs and maintaining equipment. All the things that come with running a landscape business. I didn't expect that the tool repair shop would set me back so far and offer no apology or advice or anything useful whatsoever. I'm so shocked that I don't even know how to review this place. Did this really just happen? Freeport power equipment said 2 weeks to service my brush cutter, ended up spending 2 months taking it apart, then gave it back to me in pieces. No phone call updates, no checking in to explain the delay. Zero customer service. Zero care about the quality of my experience or its effect on my business. If you aren't already a familiar customer of theirs, I get the feeling you're of no value to them and you'll get nothing but bad attitude, wasted time, and in my case, you get your tool back in far worse condition than it was in when you dropped it off. Dude needs to retire or close his business to the public. Or maybe just offer something to help make it right. Thanks for nothing, ya jerk. read more

Freeport Power Equipment - What if you brought your car in for an oil change and when you picked it up they told you they can't fix it and hand you a bag of parts? - Nurseries & Gardening Near Me - Sacramento, California

Tom is very helpful and knows pretty much everything about power equipment and only sells the best quality stuff at his shop

These guys are amazing!! They have so much knowledge I don't know what I will do when they retire.

UPDATE: I found this gem of a place called Bliss Power Lawn Equipment 1715 Fulton Ave. They're at Fulton and Arden. They had my Briggs and Stratton part in stock. The price was below Amazon or Ebay. I talked to Scott on the phone and then George when I came in. I told them they get my triple "P" rating. 1) Professional 2) Polite 3) Patient I will be going there for my lawnmower and rototiller needs from now on. Thank you Bliss !!! read more

Had our Toro lawnmower repaired. It was done in a timely manner & cost was reasonable.

I thought my lawnmower would be fixed after they held it for longer than a month. Instead I come there and the owner is telling me he couldn't fix it and I'm like why you didn't call me and let me know. Actually I called a week prior to coming today and he didn't know nothing about the lawnmower I left even when I told him the confirmation numbe. just horrible horrible service i will never return read more

My mower got left out in the rain and I did some basics but couldn't get it going. I was super bummed thought it was going to cost me an arm and a leg. Did a quick yelp search and found these cats near my house. It was a super easy drop off. I was supposed to pick it up in a few days but I forgot about it till I saw my lawn hitting peak ridiculous levels. Went down paid the low fee of like 35 bucks or something for the work they did and picked up my lawn mower. My mower runs like a champ now. Glad I found them. Solid work. read more

I recently had new sod installed and wanted a newly sharpened blade on my lawnmower to cut it cleanly. I took my lawnmower at 8 am and I was told it would be ready at 10 am. I went to the gym and was done at 9:30 am. I called and it was ready. Only $10 to remove the blade and sharpen, what a deal, if you take the blade in $5. I have previously tuned up my machine for a reasonable price. If you want a good honest repair for a good price come here. They have good customer service but if you want sugary sweet customer service you will be disappointed. I am not disappointed it is a repair service. I rate this place a 5 and will come back. read more

I showed up with my mower and asked about having it repaired after my brother got a pipe. The Karen at the front desk came out to look at it, gave me a ticket and said if they could fix it, the will and call me in 7-10 days, otherwise if they couldn't they would call and tell me to pick it up. I asked if there was any kind of estimate possible and she said they don't do that, they'll call me after it's done. I asked if they could call before they started work, she said they don't do that and will call after it's done and tell me how much. I gave the ticket back and took it down the street to Linares repair shop instead. About a year ago my mom's mower stopped working. We called and brought it over and met with the Asian man who owns it. He said flat out it was the carburetor and it wasn't worth the time and money to order it. We found the part for $90 and had it within 8 days. It's pretty much a hobby for him and he operates the place at his own time and pleasure. 100% will not be going back. Will continue to go to Linares Lawnmower repair down the street on Fruitridge instead. read more

Had an issue with my mower that was only a year old. Other places didn't answer the phone and others had long return times. Freeport Power Equipment answered on the first call and said I could take it right in. I live in Galt so it was a bit of a drive but worth it. Got my mower back in a week like he had said and the price was what we had discussed. It was very reasonable. Very straight forward place. I will take my equipment here again in the future read more

Brought in two lawn boys. Both had different issues. One sat for a few years and just wouldn't start. The other would start but would stop running after a few seconds. Called to see if I need to make an appointment but was told to just bring them in. They were both fixed in about a week. Make sure to keep your receipts as they will be needed to collect. Very reasonable price to fix both. Definitely recommend!!! read more

I like to shop local. Great sales and Repair. Tom is really helpful a true gentleman. I bought a Toro commercial power driven lawnmower from them, excellent quality. I don't think I'll go anywhere else again.. read more

Excellent family owned business. They've been around for around forty years. They only replace what's needed and the owner said if it cost more than it's worth, he'll let you know. I've brought a number of equipment in like Honda mowers and McLane edgers and now they run like new. read more

Well, I thought they would repairs all things lawn mower related. However, they do not repair the mini-bikes with a lawn mower engine. Very friendly over the phone. read more

They have done a fantastic job for me in the past. Outstanding service and work. I'm hoping the Covid doesn't kill this terrific business. First rate. read more

Hard to find a great lawn mower repair shop. Tom and crew are very good at what they do. The small shop does get busy, so call first to make sure they are able to take your equipment for repair. read more

Me: Hi! Owner: Don't bring your mower inside (the building)! Did you call? Me: No, I didn't. Owner: I don't have any room. Call back...maybe Friday. Me: Uh, okay. Thanks. Bless the old couple; they're just biding their time. I will take my business to someone who wants it. read more

I took my Honda tiller in because it was smoking badly. I got a reasonable estimate prior to taking it in. It was ready about a week later, and came in under estimate, all cleaned up like new. I put it to use the next day and runs very well. Happy customer. read more

Tom is a real professional. Tuned up my lawn mower (oil change, oil filter, sharpened blade, balanced, cleaned up mower) for a great price. One of the few places that does repairs. read more

This is a place that had one chance to gain my business and lost it. I brought in my old but absolutely dependable Echo Weedeater to have the broken trigger/throttle control replaced. I walked in the door and the older Asian man greeted me and I said I needed a throttle control and annual tune-up. He laughed and said, "No way, too old.". I then went straight home and did a google search for the part. It was 79 cents online. I ordered and it took a few days to get to me. The installation took about 4 minutes, if that. So because he didnt want to take the time to research the part he lost the money on that repair, and the rest of my lawn equipment. Blower, edger, mower, etc...All of my equipment gets annual tune-ups for the season and now I'll take my business elsewhere. Too bad, because I really like spending money in the neighborhood I live in at local businesses. read more

I have used these guys three times now. First time was a few years ago, I don't remember what it was. About six months ago I took in an MTD mower with a Honda engine. I knew the valve was stuck because of bad gas, but I did not want to try and fix it. They were very reasonable. I think it was $30, which included a new filter. About two weeks ago I took in an old snapper high vac mower and an old craftsman edger that came with a rental house I purchased. They both needed quite a bit of work and parts. Both of them were fixed for a total of around $100. Understand the process. Realize you may not be called immediately when they are ready. You will need your claim check. read more

Pull chord on my craftsman mower became disconnected. Dropped it off here, and it was fixed, cleaned up, and ready to go in a couple of days. Total bill was around $46. Other places I checked were quoted at $100, and up! read more

Rude and unprofessional. I was there with my uncle today and asked them for repair the mower. They told us we need to call before being the item over and they refused to take the job, okay fine I get that. And then we went to the selling side of the store and ask the girl in the front desk the prices of the machines. She just simply ignored us! I was like I how fucking rude! No price tags on the merchandises?! WTF! Eventually we just bought a wire for grass cutting machine. As we were leaving and the old Japanese woman owner has the nerve to tell us we can't park here! I told her we are paying customers and we just parked here less than 5 mins. If the owners isn't Asian I strongly feel if they are racists. On top of a couple of white customers came in they were all up to their asses. As an Asian I feel ashamed of them! read more

Been quite some time since I've been here..happy to see Tom is still above ground with his wife. Came in to grab a quart of oil to service my lawnmower..like running down memory lane. Use to work across the street from this place..one of the few businesses left in this park that I've known since the early 90s. With Capital Power out of business Freeport is the only place left in south Sacramento..unless you want to take a trip out to the north area and deal with the assholes at Bar-Hein,would rather drive out to Davis and deal with JB. I would much rather swing by here and hang out with Tom I guess shitty service is synonymous with the power equipment industry. I do miss old Mick at Capital. Time is a essence and this place is close to home when I'm here on the weekends read more

Do not bring your small engine for repair here! I repeat don't do it!...So I bring in my lawn mower and the older man gives me a tag to sign my name and phone number on. He then gives me half of the tag and says nothing...I asked him when my mower would be ready and he says 10 days..So turns out I end up losing the tag he gave me..9 days later I call to see if my lawn mower is ready and he asks me for my tag. I said I lost it. He then seriously told me that I would need to drive myself to his place to tell him which lawn mower is mine so that he could tell me if it was ready!! All because Iost the tag he had given me!..Worst customer service ever..Fortunately I was able to convince him to give me a break ..He ended up putting me on hold forever to go and look for it. Guy has the worst system ever!...I highly do not recommend this place! read more

The owner was so rude to me! I had brought in my Mantis Tiller in for repair. While I was trying to tell him about the issues I am having with it, he states - "It is the carburetor. You haven't used this in a long time." When in fact I had used it just over a year ago. Then he dismisses me with the parting statement - 10 days to 2 weeks. He has a great reputation for his mechanical abilities, but his customer service SUCKS! I just hope that he can fix my tiller and not cost me more than what I paid for it five years ago. read more

This place is great. I just got a few things fixed and it only cost $34. It was my first time here and definitely my new mower mechanic. Seems to be run mostly by an older couple--the gentlemen must be 60 or 70 but exhibits the fast-paced no-nonsense energy of an 18-year-old. But most importantly, he got my craftsman mower back in shape! read more

Great Service! Honest people - lawnmower wouldn't start tried everything, took it in - got an estimate $35 - picked up a week later - started no problem and stuck to original estimate! Good to see that honest people still around in the engine repair business! read more

Freeport Power Equipment just saved me hundreds of dollars in helping me find the replacement part to my lawn mower. I was worried that it would have to be a part that they would have to special order but they had plenty in stock. I will continue to support this business for any of my lawnmowing equipment needs! read more

Don't go there. Customer service is very low. Staff is very rude. Went there yesterday they threw a work order tag on the desk for me to fill it out without even saying anything. When I asked it they could take a look at my lawn mower while I wait both front desk lady and techician laughed in my face saying it will be 10 days before they can even take a look at it. I haven't seen such disrespectfull and rude attitude before! read more