Dave answered customers concerns and handled it professionally. This is the way business should be…read moredone. Thanks Dave. :-)

From the owner: Rock Creek offers outdoor PAVED storage for your car, camper, trailer, RV, motorhome, coach,…read moresnowmobile trailer, etc. The lot is fenced and gated and well-lit at night. Access hours are 6am to 10pm 365 days / year.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

My stored cargo trailer was broken into and contents stolen in less than one month at this place…read more They don't have surveillance except at the front gate. Dilapidated fence/barbed wire surround the premises. After my trailer along with 3 others were broken into and the contents robbed, the attitude of the management is that this happens quite often and it's not a big deal to them anymore. They had the "screw you" attitude and didn't even offer a free month or anything for the hassle. I quickly removed my trailer and placed it into another location with much better surveillance and customer service. For $10 more per month you get a lot more security and customer service at other nearby locations. I highly recommend to look at other storage options and skip this place. The single good review here by Megan F. is obviously a fake. The companies response below is also BS. They tell you all the things you want to hear when signing for space. They said they did nightly walking patrols but obviously they don't. They also said their cameras encompass the full property - not even close. How can thieves use torches and saws and the resident manager doesn't notice anything??? I'm suspicious of insider thievery here. Simply go somewhere else unless you enjoy a hassle.

We have had several storage units from here and have been totally happy with the place and…read moremanagement. We would and do recommend Aall Self Storage.

Robert was not only delightful but extremely helpful in my time of need. I have to give it to KSSS…read morethey know how to hire great employees whom are in my experience absolutely amazing staff and customer service is outstanding!! Thanks Robert & thanks KSSS

Temperature controlled storage at a reasonable price. Staff was helpful when we contacted them…read moreinitially and reliable when we had to stop our storage for only 2 months. We gave them a date of when we wanted to stop our service and since it was less than the full 2nd month, they gave us back a few bucks to compensate. The storage facility is very secured. Its a one code to use thats easy to memorize as its your own code to get into the facility, out of the facility, and use the elevator. Unfortunately when youre moving things out and into the elevator, its timed. So you have to rush to use the code, get yourself into the elevator, and click that floor button. Side note: there is limited parking inside so if youre having a lot of people help you, be mindful.

The units are nice, as well as heated, and the gate hours of entry are generous. Try to get a unit…read moreon the outside of the building because the doors and hallways to the indoor units are pretty narrow. This location also rents U-Haul, so if you are in need of a truck, look no further!

You know, it's a U-Haul place so I don't want to get too excited, but I would say that that was the…read morefriendliest and most courteous U-Haul experience that I've ever had. Normally, they're all the same with the a similar level of apathy and borderline unhelpfulness, but this was actually a nice experience. The move we did was in Seattle, but my brother helping me was in Enumclaw so in retrospect, we added about 60-70 miles of charged miles that were really unnecessary, but you know....after not having to deal with the sour workers in Seattle, I think it might have been worth it.