Very satisfied with the customer service and insurance rate for my car. Stephenie was very helpful and kind.

Stephanie was so friendly and gave us great info for saving us money on our insurance policy. Thanks!!!!

Today I got insurance with Jacob Gatica , I definitely recommend speaking with him he was very calm , alert , and actively helping me. He also gave me his email if anyone needs help with there insurance he's your guy ! (Jacob.Gatica@freeway.com) read more

Cynthia is very professional, easy to talk to. & was able to get me a good deal for my car. highly recommended!

They have the worst customer service. After you get your insurance policy the don't want you help with anything at all read more

If I could leave no stars, I would. Unfortunately, had a situation where we needed cheap insurance for my spouse and everything was fine initially. However, we needed to make a change and they charged us $150 in additional products(unknowingly) because they legally can't charge us for changes. And then I realize this charge and want to cancel these products- I got hung up on at least 8 times the minute I mentioned "cancelling"or telling them I refuse to pay 100 for a change when I paid $15 for a change two weeks prior! HORRIBLE CUSTOMER SERVICE. read more

Hello There, If You're Looking 4 Awesome Insurance at A Low Price Look No Further Bcuz FREEWAY INSURANCE Is The BEST and Not Only 4 Their Insurance but Their Customer Service Is Exceptional: They Have A Rep Names SABRINA Who Is Absolutely Excellent In What She Does and Her Customer Service Skills Are 2nd to None! I GUARANTEE She Will Make You Feel Like You've Known Her For Year's and That's What Makes Them Different From The Rest! Only The Best For My Dodge Challenger... THANKS SABRINA YOU'RE AWESOME. read more

Freeway Insurance - BLACK N BLUE - Auto Insurance Near Me - Anaheim, California

I had a great experience and a great insurance broker that helped me find all the answers I needed and help me get my license going by emailing and doing whatever it took to get me on the road again. Her name is Erica Windham and I nominate her employee of the month. read more

Freeway Insurance - Auto Insurance Near Me - Anaheim, California

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Marisol went above and beyond with helping me get informed and provide me with full coverage for a great price! Very excellent customer service staff is very friendly. I recommend it very satisfied read more

Consider other options because this insurance is a scam came here as a new insured driver and got liability coverage and paid way over the top for hidden fees I found in the $40 papers I still had to pay for the receipt and $200 for broker fees this third party insurance is total BS. read more

Sabrina was awesome, very helpful and patient with me as I was trying to get insurance while a busy day at work. gave me a great quote .

Sabrina was very friendly, answered all my concerns, made it an easy process. Looking forward to being a long term customer. (-: read more

I just want to Thank Sabrina Ramirez for all her help in the process of getting my insurance needs taken care of. Thank you Sabrina I appreciate it. read more

I was helped by MARISOL VALENCIA ,she was very helpful And made it a lot easier for me to understand the insurance policy and got me a good deal even though I have the SR22 insurance ,thank you MARISOL. read more

One of the most grimiest of auto insurances! My installments were steadily decreasing with my driving record being flawless then all of a sudden an increase of $50 was added. I called to find out what it was for and of course I was not given a justified answer. It was due to a fee for "club dent pro", a fee that never received my consent. I found a lower premium with better coverage through another company and the cancellation process was nothing but horrendous. The first customer service rep (the number listed on all mail) connected me with another person who could not find me and seemed to enjoy wasting my time. Finally got another number to call and that customer service rep processed the cancellation but said it will take a few days to go through to the underwriter and that my payment was actually due that day. It was the 19th and my payments were normally around the 22nd or 23rd. He never disclosed the $50 cancellation fee and said they tried to charge my card already but it didn't go through so they won't try to charge it again and to block my card. The next morning when I saw the charges on my card, I called to get the refund process started. This rep said a check will be mailed to me 7-10 business days but it was half of what I normally paid. He said I was charged for coverage that day and he was shocked I wasn't told of the cancellation fee. This company will try to get whatever they can once you decide to stop dealing with their nonsense. And some of the people they hire is another idiot story. Stay clear folks read more

Super easy to get a quote and sign up! Sabrina helped me out and got me an amazing price and policy, so happy I went this route. SAVING TIME AND MONEY!!! read more

Frank is amazing. My policy terminated with Geico and they were charging me almost double for the new term than what I'm paying now. I appreciate the time and effort he put in to get us a good policy and it's the same if not better coverages than what I used to have. Talk to him read more

I always deal with rude employees when it comes to this kind of stuff. Thank you Francisco for being so patient and helpful. He explained things well and made the process smooth! read more

Sabrina Ramirez was life savior and very patient with all the questions I had. Made me feel comfortable in asking all the questions I wanted to ask. I hope everyone gets a Sabrina as their agent. If you don't, sorry your missing out! read more

I've had Freeway help with my insurance on all my cars, and it's always an easy process. Sabrina was very helpful and got me as many discounts as possible. read more

Came in today to get some new insurance and Francisco Perez was able to help me out right away. He took care of everything I needed for both of my vehicles and I was in and out of there within 30min. He even saved me about $30/ month with a lower rate. Some ppl complain about a broker fee but hey, YOU came in for a service they provide. Most ppl I know charge for their services. If you can do it yourself for cheaper, handle it. Gracias for the help Francisco read more

I needed to add a car and a driver to my policy and Sabrina Ramirez helped me a put. She was amazing and so nice, she even found a great policy for not that much more monthly. Thanks so much ! read more

Francisco is by far the best insurance agent that I have spoken with. I called in for a question about my current policy . He has been so great in taking the time to go over every question and need for all my insurances, Home, and cars. I highly encourage speaking with Francisco. read more

First time here felt very welcomed thank you Francisco, I definitely had a great experience will be in touch if I have any more questions thank you again read more

Clearly a scam company. I received a letter from the DMV stating my registration would be cancelled because I had no insurance. Insurance that I paid Freeway for. Getting to talk with anyone there is at least a 3 hour ordeal, only for them to "definitely try and resolve and contact you later". So after multiple tries I was let to know that my insurance was cancelled the same day I made it because of non-payment even though I did pay while on the phone with them. I send them a bank statement showing the transaction, and now I've received a letter asking me to pay *AGAIN* from their dept collecting department, claiming even that they tried to contact me multiple times, while I have 10 emails sent to them, with zero replies and no missed calls. I've filed a complaint with the California Department of Insurance and contacting a lawyer. SCAM COMPANY!!! STAY AWAY. Including their desperate 5 star reviews here, just as them they are FAKE. read more

My agent, Francisco is the BEST!!! He's professional & a pleasure to deal with. He quickly responds to my emails or calls. He also goes above & beyond to find an answer & provide me with accurate answer. Thanks to agents like Francisco I plan to continue my loyalty to Freeway Ins. read more

WORST customer service EVER! I've been in the customer service industry as a career, im a seasoned professional. But, MY GOODNESS...where to start. I don't have a policy with them THANK GOD Im just trying to make a payment via "online" on behalf of my girlfriend. But their whacked-out online portal's a joke. I've tried many formats placing her policy number with no avail. I didn't want to call so i can avoid a headache, but alas I think the online portal is rigged so you'd have to call. I went through 4X bad customer service calls and they dare calk that the customer service depr?? What a joke! I'd be willing to get out of disability and get hired by them to TEACH what a 5-star customer service call sounds like. All i wanted was someone to help me with their ONLINE PORTAL, a 2 min assist. Im adamant bout making a "one-time" online payment to pay the entire balance so my girl never go through this hell again. I GIVE ZERO STARS. Yelp should have a thumbs down option And, freeway, update your customer service agents at the corporate office to actually "serve" the customer. Don't just give them the business read more

Everything started normal ...I gave the rep (Jonathan ) all my info and was honest about an accident two years ago, no problem... got a quote for Traders and paid 350 to start it ... Within a week traders sent me a home owner confirmation doc that was dated to be back before it was even received. So that shoots my premium up 70%... They then shoot it up over 200% a week later and billed my card without any consultation ! They said that wreck was 4 points and they didn't receive the info from my agent ... I'm 33 and this isn't my first rodeo , I swear I told the guy and he said on therenit was only 1 point and dropping off in 9 months , so my rates would go down. When I called to complain about their reporting policies and pre screening (before entering a customer into a policy), I was transferred around for literally an hit and a half and eventually transferred to another insurance company . I called back. Couldn't get a supervisor for the life of me and by the time I reached one the mail man came and there was a cancellation from Traders over a docUment they didn't receive for a signature , but Freeway had never sent it out All in all I paid over 600$ for insurance that was cancelled in three weeks because Freeway dropped the ball. Point is. If you want to gamble with cheap insurance go for it. It may go to your favor. But when the do do hits the fan, and more than likely it will, your going to regret not going through a more "professional" agency. Good luck with these guys. You'll need it read more

Sabrina was amazing. She was quick, helpful and kind when I was beginning to get desperate. She ran me my quotes and worked with me. She was patient and not pushy as some insurance people tend to be. High recommend! read more

Waited for a long time for them to tell me I had to pay way too much money. What's the point of paying $300 upfront when my other insurance is $325 every six months. Yeah I'll be saving $25 dollars every month but that $250 fee is way too high. No thanks read more

Sabrina was excellent with assisting me with getting coverage on my 2 vehicles. She was super nice and got me handled with quick easy service. read more

amazing customer service. Sabrina Ramirez helped me out on the phone today. She was so kind and patient and extremely helpful while we took care of getting me reinsured and a new policy! Thank you so much! Highly recommend using Freeway and if you can, get Sabrina Ramirez as the agent to get you all sorted out! read more

I would like to start off by saying that I really appreciate Sabrina Rodgers I did not understand how insurance worked but she inform me that she would help me 100% from beginning to the end and she did she not only helped me but she helped me get the best plan that I've ever got I only pay $87 now my original bill was $230 for my old insurance so definitely want to thank Sabrina Rodriguez for being the best employee that she could be and going on and beyond as a representative thank you so much you are appreciated it in the communities of Los Angeles read more

Fatima Ocampo was amazing, very professional even when I was upset. She resolved my problem and then some. Thanks Fatima I love my BMW! read more

Freeway Insurance - Thank you Fatima!!! Your the best - Auto Insurance Near Me - Anaheim, California

Awesome! I was literally on the phone with the Insurance Co. Trying to reinstate my brothers car insurance. When Sabrina Ramirez calls my brother to give us another quote. Here, I am speaking with the original insurance agent when Sabrina from a different Agency went above and beyond to save us money! I almost signed a policy for a considerable amount more money until Sabrina saved my Pocket Book! She didn't have to go the extra mile but I am glad she did! A plus on customer service! She walked me thru the contract and she was patient with me! read more

I received quick and amazing service from Yazmin. I had called over the phone and struggled to get what I needed from those representatives but she was able to easily change what I needed, thank you! read more

Oscar Sanchez worked with me. He was very polite and friendly. Great customer service!

Sabrina Ramirez was quick with getting my quote and set up with my policy. Helped out with everything I needed to get a policy right away. She's the best read more

Francisco was very helpful and super nice to me. I came in not knowing anything auto insurance and he explained everything very well! Thank you Francisco!!! read more

Thank you Francisco for all your help! Simplified all my questions and concerns! Very patient and professional!