My name is Armengol Brian diaz I had omni Insurance for 3 years located in the city of Downey they have great service but unfortunately my agent moved to another state so I decided to either switch companies or deal directly with my insurance provider while deciding what I wanted to do I did a little shopping I went to A insurance in Downey Fred Loya insurance and several others after going to all the places and hearing all the different rates I pretty much decided to just deal with my insurance company directly but before I made the decision I just happened to hear the advertising on the radio while shopping in Norwalk so I checked on yelp found this location so I thought why not just check it out the office was nice and clean I was greeted by all the employees as soon as walking in so that was a A++ I was approached by Laura she offered me help so I was honest from the beginning and I explained to her im just shopping around she politely responded that's fine and still help me we probably went through 20 different policies after going over all those policies there was one in particular that I really did like that meant my budget keep in mind I wasn't really thinking on changing insurance companies only changing insurance brokers or doing things on my own with that being said I told Laura I would need to think about things so I went home to think about what to do and I realized it all the other insurance companies I went to when I ask for insurance quote would only go over 4-5 different insurance companies but when I went to freeway Laura went over like 20 different companies I don't know if all freeway insurance employees are trained to give a bunch of insurance estimates but if they are that good business tactic and great service very long story short I went back in the next day and not only signed up for the new agency signed up with a new insurance company and believe it or not I've been saving money the last 2 months why did it take me so long to write this review it was on my to-do list and I work full time and go to school full time freeway insurance read more

its sad I cant give this office a 0 stars. I was their client for only 2 months. I changed from Fred Loya to Freeway and that was a big mistake, Manager Jocelyn, its so rude that doesn't even greet the customers and she's always with a rude face and look at the customers like if we are bothering. she doesn't even dress according to an office job,. agents are a little bit more friendly but once they find out you are not there to buy a new policy, they just don't have enough time for you. I was in the parking lot on my cellphone with my husband telling him the situation and 2 guys in a suit with the same rude face like the manager walked out of the office talking about how employees where not selling. I decided to keep walking towards their same direction and one guy was telling the other guy that he needed to put more pressure and the oher guy only responded we are pushing and the other one just keep talking about the agents and used a bad language to describe employees , this was a very arrogant person and just by hearing the way he was talking, now I understand why they have poor service. I went back to the office and ended to cxl my policy, me and my husband don't want to be part of a company that are form with people with no ethics. I asked who were those guys and you'll be surprise, they said one was a district manager i forgot his name and the other one was the vice president Michael its extremely sad that people in that level doesn't have manners and are just so arrogant and they think they are better than you. PEOPLE DO NOT GO TO THIS COMPANY. TRY TO GO TO ANOTHER COMPANY THAT ARE NOT FORMED WITH PEOPLE THAT DOESNT CARE. IF THOSE GUYS DIDNT CARE ABOUT IT, DO YOU THINK THEY ARE GOING TO CARE FOR US THE CONSUMERS? I understand why the office manager looks so miserable, if she has a boss like this, she doesn't have nobody to teach her how to take care of customers, to top it off when I was walking to my car, a lot of employees were smoking outside talking about how much they charged a customer. GO TO ANOTHER COMPANY. read more

I'm start off by saying we all hate calling companies over the phone because we either get someone so helpful or someone so awful. Well I'm my case my first attempt was not successful my call got dropped so I went ahead and tried again and luckily I was able to get someone to help me so fast which I was so amazed !! The Person that helped me today was Faavela Campbell. And let me tell you this she was amazing !!! Faavela took about 30min to help me and it probably would of been longer cuz I wasn't prepared but she was so patient with me and so understandable with my situation that she really took her time to help me with everything and went into details in explaining everything so that I understood, and she even paused many time to ask if I had any questions or concerns and she even walked me threw the whole online process which I am very thankful that she did !!! Faavela had a way of making me feel comfortable that I even started talking to her like I knew her for years and yet she still kept it so professional with me .Faavela really changed my prospective in customer service over the phone thanks to her I love freeway insurance due to her great customer service I know this company hires people that will take good care of there customers!! Faavela we need more people like you!! freeways insurance is very lucky to have a wonderful employee !! Thank you again for making my experience awesome :) I'll leave this quote for you all down below for all those working in customer serve industry!!! "Your customer doesn't care how much you know until they know how much you care" Faavela come down to San Rafael, CA To work you will be amazing here !!! Take care and once again thank you so much for that great customer service you have provided for me :) read more

I would like to start off by saying thank you so much Tylor Gilreath you made everything happened for me. You gave me hope back when I was giving up already. Life is hard when your illegal and don't even have the paper work because they never provided them in the first place. I got turned down alot of times and never listened to about my situation. If I did no insurance cared about it. All they wanted is money. I was being charged thousands and for not even full coverage. I was beening rejected and instead of being helped. Being unlicensed and still having the chance now to get licensed but still can't because I don't even have a birthday certificate. ( Mexico hospitals isn't like USA) but one day I got on the phone with Tylor Gilreath. I told him I don't want my time being wasted if your not going to help me or give me a reasonable price then bye. No he said im here to help and I'm here to get you insured. Believe me or not I got full coverage and for super less. I was able to drive finally to work without worrying about the cops pulling me over and taking my vehicle. Till this day I thank Tylor Gilreath because he worked hard with me he worked and did his job to help me get what I deserve. If any one is being rejected or not giving a reasonable price or the insurance don't care call for Tylor Gilreath. Call freeway and ask for him if not. Post him here and he will get to you I promise you that. Thanks again Tylor Gilreath. read more

This might be a little long but I don't care, I've been looking for car insurence for a couple days back in June I bought a 2013 dodge avenger my very first car that was mine. However do to financial difficulties I could not afford AAA anymore...I kept thinking how am I going to afford it? I need something in my budget I looked around I thought about progressive for a day I was actually going to go through them, but then I remembered an ad I heard on the radio about 10 non prior about freeway...I thought what the heck I got online and was extreamly confused so I asked for a rep to contact me... This very sweet last Samantha Meza called me super pilot. I explained my situation and within a few min I had a quote...that I was actually extreamly with. She walked me through everything even when I told her how much I had she helped me work around it...durning our call I felt like I was talking to a friend someone who understood me and when we got stuck on something she got the supervior Sabrina Aguirre which assisted and helped work around my problems I'm very pleased with the customer service with this place I know exactly who I will be recommending to my friends and family I think from now on I'm staying with freeway Thanks Samantha meza and Sabrina Aguirre for the most caring customer service I ever had one of these days I hope to meet you both :) read more

I got my policy on the 18th, it wasn't at all what I asked for. It took me TWO WEEKS, to fix my policy. I requested to add MY DAUGHTER'S certified used car to my policy along with RENTAL CAR INSURANCE. When I turned her car in for inspection, they couldn't provide my daughter with her loaner car because I only had LIMITED LIABILITY RENTAL CAR REIMBURSEMENT INSURANCE. Why didn't the insurance agent know this?? After spending MY ENTIRE DAY going back and forth with 5 different people ON THE PHONE, I receive a call from TYLOR GILREATH at 8:20pm. Ironically he called to discuss my current policy, which come to find out, DID NOT HAVE MY DAUGHTER'S CAR LISTED, NOR " THE TRANSFERABLE RENTAL CAR INSURANCE " I REQUESTED. Tylor listened to my issues, and asked me specific questions to determine my auto insurance needs. Tylor also assessed the situation, and made the executive decision to terminate my current policy, and FOUND the PERFECT policy for me, and also reduced my monthly payment for two vehicles. My NEW PAYMENT is now LESS than what I was paying for ONE vehicle. After MY LACKLUSTER experience today, TYLOR has REDEEMED Freeway Insurance. GIVE THIS MAN A RAISE!!!!!! read more

Let's just make one thing clear: I have gotten the worst service from day one since starting my sons policy with MATTHEW MURRAY THE WEB MANAGER. I called in yesterday for my sons policy,there is constantly issues with his policy and everyone gives me the run around, WELL GUESS WHAT?! His policy cancelled and I couldn't believe this! Furious I call in ready to tear this guy a new one, I ask to be transferred to the manager and am put on with SAMANTHA MEZA now I'm thinking great here we go another game of run around. Let me say freeway, thank you for finally putting someone that actually cares about their clients, Samantha was so patient with me and had the BEST BEST customer service I have ever received from this company, I couldn't believe I was actually on the phone with freeway!! Samantha got my son a better policy for a cheaper rate and even more coverage, i referred my niece today to Samantha and yes she too had nothing but great things to say on her service. I believe in giving credit when credit is due, So save yourself a hassle and headache and just call her! read more

I highly recommend this location if anyone is looking to get the best car insurance rates and quotes. The staff is very courteous and patient. They work with you until you are satisfied and find what you're looking for. I also highly recommend you ask for Heidy. She is awesome! We spoke yesterday night about insurance for 3 of my husband's cars who is currently in California. I'm currently in New Jersey right now (3 hour difference), so we had to do everything online and over the phone. She actually went in to her office early (due to time difference) today on her day off just to guide me on how to make the switch to the new insurance. I was very pleased and thankful! She is very patient and eager to help. I also love that whenever your renewal is coming up, someone calls you to let you know and finds you different quotes from other insurances with better rates to save you money. I have been with Freeway Insurance approximately 3 years now i believe, and i definitely recommend this location. Don't forget to ask for Heidy! :D read more

I have done business with many insurance brokers and agents in the past who have done a good and poor job. However, I have never encounter a broker like Abigail G. She is the most HONEST, professional, and understanding person I have met. She gave me her full undivided attention. She not only sympathizes with her clients, but she also empathizes with them. If you have a problem, she has a solution. If you are looking for a broker who is really going to help you and not cheat you, then Abigail is the person you want (she means what she says). Abigail provided me with costumer service that was second to none! I needed my insurance reinstated, and it cost me a grand total of 0.00$. I was looking for a solution and not excuses, and that's exactly what Abigail provided for me (a quick honest solution). I really must say she is the best! Abigail G is a professional that will not disappoint you. Thank you Abigail for all your help. It was a privilege doing business with you. read more

Tammy Klier was the agent I had the pleasure of speaking to on the phone today and although she wasn't the original agent I expected to be talking with, she jumped into my case and she made this already stressful experience very simple, accessible, and light. I went into the phone conversation thinking that i'd have to pay a high monthly insurance and by the end of the phone call she was able to find my monthly installment price that was $15 cheaper than the one that I had originally wanted. Moreover, she walked me through all the agreements and answered all of my questions (even the ones I repeated or forgot her answers to). I've gotten use to beating my head in while listening to a robot over the phone or a person on the other line who is just as annoyed as I am, thereby making an awful experience. This was not anything near that and if anything, I felt much better about my situation and needing help in the future. read more

Today, I called in to Freeway only to be helped by a young generous woman by the name of Lizbeth Aguirre. I was expecting some disrespectful and impatient representative, from my past experiences with insurance companies, but that was not the case. Originally, I was quoted out by an older gentleman, whom was little to no help at all, and tried charging me almost $200-$250 more than what Lizbeth was willing and able to quote me for! Being a college student, and working part-time, I was incredibly grateful and impressed she was going so far out of her way to help me! So after a 40 minute phone call, and some grand customer service along with a few laughs here and there, I got myself and car insured! Thank you Lizbeth! Can't believe I'm saying this, but I will actually be looking forward to speaking with my broker after today! Hopefully you gain the praises and raises you deserve! -Matthew O. read more

I have been having problems with both AIS and Progressive for over 6 months now. I called Freeway Insurance Services, per my boyfriend's suggestion, and was connected to Melina Layton. Honestly, this was the first time I have changed my policy. I was super nervous and was trying to change my insurance on a busy work day. Melina was so sweet and helpful! She gave me the best rate (half of what I was paying with Progressive!) and was able to answer all of my questions. On top of being extremely helpful, she stuck with me the entire day through phone calls and emails so that I would be able to complete my insurance information on time. I would 1000% recommend freeway insurance to anybody who has a poor driving record looking for better insurance and wants extremely excellent customer service. Thanks Melina! You're awesome!! :) read more

Ashley A. And her manager, Richard were so helpful when I called in regarding my current plan. I had another agent who had helped me out over the past few years. I have been TRYING for months to get that agent to increase my insurance on one of my vehicles, however after numerous attempts to email and leave voice messages, I had given up. Fast forward to last night when I bought a car- I needed to add it to my policy and I decided I did NOT want to ask for the agent that had ignored me for months. Instead, Ashley picked up and listened to my complaints calmly and patiently, and reassured me she would do everything she could to get me a great rate to my new car. That's exactly what she did, with the help of her manager, Richard. I would have left Freeway Insurance if not for those two! Thank you both so much! read more

I'm at the freeway insurance office in Norwalk Ca. I'm so glad and content after my visit here. Fernando and Osvaldo have the best costumer service, I was here a year ago and Osvaldo had the best customer service and was able to help me with my insurance, he made me feel very comfortable and answered all my questions in a nice and professional way. A year later I'm back and Fernando as well has given us great service and explained everything so I can understand, he literally broke down everything for me and had the. Eat patience, very nice and professional, they definitely deserve best employee awards! I'm so happy we have people that can help us with our needs and more than anything to explain in a way we can understand thank you for your services! We need more employees like Fernando and Osvaldo! read more

After getting all these expensive quotes from all other insurance places I had a co worker of mine tell me to call freeway insurance and let me tell you it might have been the best call I ever made not only because my insurance is wayyyy less than I thought it would be but because I had Sabrina Aguirre she was great ! She helped me every step of the way it was 9:30pm and she was still on the phone with me making sure I got the insurance I needed . She made me feel comfortable which made me go for freeway insurance . Many insurance agents I've talked to are only after one thing getting the sale but Sabrina made me feel like she really cared and wanted the best for me for that I am so grateful . Thank you sooo much Sabrina Aguirre with out you id still be at the dealership lol ! read more

Before coming to Freeway I had gone to many other insurance companies and dealt with their sales personnels, but along the process they all just seemed inpatient,pressuring, and unprofessional. I was loosing hope, I heard about freeway insurance but never actually attended any location, I decided to call before anything to see if they can give me a quote. I spoke with Nancy. Her professionalism, patients, and interest to make sure I get the insurance that best suited me and at the right price was music to my ears. I made it to the location within the next 30 minutes were I finally met Nancy. She made it a very easy process and answered all my questions. I will definitely tell friends and family to contact Nancy if they are in need of insurance. Thank you Nancy read more

By far the best experience I've ever had dealing with insurance! Tammy was absolutely wonderful! She saved me about $1200.00 a year!!! I wasn't that experience with how insurance coverage works and she was amazing at explaining it to me. Tammy is extremely friendly and knowledgeable about insurance! She walked me through the whole process and e-mailed me everything I needed. The whole process didn't take more than 15 minutes! I now know everything I am covered for and am more knowledgeable about insurance coverage. A big thanks to her for all of her hard work! I literally had tears of joy knowing how much money I am saving. I am on a tight budget and she made my life a little easier! I will be sending anyone who needs insurance her way! Thank you Tammy!!! read more

Tammy in the Norwalk, Ca, office is absolutely amazing to work with!! Not only is she an expert in insurance, but her guidance throughout the process is extremely helpful. Usually I'm looking to hang up and be done as soon as possible when it comes to insurance, but Tammy is one of those rare individuals that makes everything fun, keeps you laughing, and has you hanging up with a big smile across your face. We all enjoy seeing random acts of kindness throughout our community on any given day, and Tammy is a perfect example of this. She is the one that will leave you in a better mood than when you originally called. Thank you, Tammy, for making my day and solving my auto insurance needs! PS if you are a Star Wars fan, Tammy is your girl!!!!! read more

worst customer service experience from Fernando. came in to make a payment and wouldn't take my payment he said I had to go to another location in Montebello because he didn't have access to the system because of the policy I have. it seemed that he was in a rush to get me out of there , very in patient and rude. I told him my payment was due that day and he didn't seem to care. I will never to come this location again. I have been with Freeway for more than 10 yrs and as far as I am concerned they just lost a good customer. As soon as I can I will cancel my policy and not to business again with Freeway .... all thanks to this guy. I went to Montebello location the next day and Mitchell was fantastic! He was polite and attentive. read more