This place feels like a scam. The only reason we came to this place was because no other places had appointments available in the near future. Now we know why and should have seen all the warning signs.
Unlike other places that offer free estimates, they charged you $100 bucks right out of the gate for an estimate. And just like several reviews mentioned, thy guy (the business owner) who came to our place did not even bother to bring a pen. Yes, they charged you 100 bucks and forgot their professionalism.
When it came to the on-site work after the measurement of dimensions was done, the crazy amount of carpet they brought on was like at least 5 times bigger than the area of our house, and of course all billed to us. They ended up using way less than what they brought. This is just the beginning of a series of warning signs.
When they started the work, they had to remove the old carpet in our house first. During the process of removing the old carpet, when it's half way done, the worker came to us and said our floor was more "complicated" than expected. The guy did not proper speak English so we couldn't understand him. But shortly after, the owner (the same guy who came to measure our house) called us saying that he would have to raise the price because the floor was "more complicated" than he thought. He asked us to come to the store right away to pay the additional cost in order to resume the work! We actually had a contract with a price agreed upon before the work was started! They did this when the old carpet was already half flipped from the floor, this left us with no choice.
We wouldn't be so pissed if the work was done right. However, that's far from the case. When they installed the new carpet, they had to use nails to fix the carpet onto the floor. It turned out that most of the nails were not all the way hammered to the ground. The nail tips were below the height of the carpet and not visible from above. That's why we did not notice this issue initially until we were on the carpet with bare feet. Only then did we realize that there were loose nails all over the place!! These nails hurt our feet!! It took us several days to uncover all those rogue nails and hammered them into the right place on our own.
As if there weren't enough issues. One of the cabinet doors fell out of the hinge after the carpet work. The new carpet had to run underneath the door, and extra care was required around that area. It would be fine if the guy had the decency to inform us the door was damaged as a result of the work. Instead he used glue to temporarily fix the door while we inspected the work. One day later we noticed the door was coming off.
This store's total lack of professionalism really deserves a -10 rating if the system allows it. I hope people think twice when coming to this store. read more