I am so glad to have found an amazing pet grooming salon in southtown!…read more Pawpet's Glam is conveniently located in South St. Mary's street. From the outside, it might not look like your fanciest place, but the team that works there is caring and you can tell they love what they do. For my dog's appointment I was helped by Fernanda and Claudia. Making the appointment was super easy and they were able to squeeze me in their schedule that same day. My dog is usually very nervous around people he doesn't know, but he loved Fernanda. They even gave me a couple tips to take care of his nails and recommendation on when to come back. Thank you Pawpet's Glam for the amazing work and will see you all in three weeks!

I called the shop and asked for pricing and was told 80 dollars for a full groom on my 20 and 25 lb…read moremixed breed dogs and when I picked them up it was 266 .. they were not matted. I could understan maybe 20 to 30 dollars more but over 100 seems a tad high. I also had to trim one of them as parts on her were left uncut.

Absolutely love Fancy Dog Mobile Pet Grooming! They did an…read moreincredible job, and my dog looks amazing. Super convenient and stress-free. Highly recommend!

This was our first time using Fancy Dog and we are very happy with the job they did on our boys…read more We'lll be calling them again.

Mobile dog grooming van that pulls right up to your house to groom your pups! I sent an email…read morethrough the website to schedule the appointment; I was concerned initally because it did take a couple days for a response. However once I did receive a response surprisingly they had available weekend appointments within the same week! I received a text about 20mins before the appointment letting me know they were en route. Once arrived Sydney came to the door, explained the process and took the first pup to the van. Once the first pup was finished she came back with the cutest Thanksgiving scarf around her neck and she smelled sooooo clean. The second pup received a haircut and came back with the same bandana and the same clean smell. Then to my surprise, I received two of the cutest pics through text message of my pups looking happy and ready for Turkey Day!!! There are many discounts and upgrades offered so don't forget to ask!

Now that I've spent some time building my rapport with the staff at Southern Spaw, I finally…read morebrought in my "spicy" beagle mix for a nail trim. This dog has gotten me on the ban list from groomers in the past so I was ready to get kicked out of Southern Spaw, relocate, and try again at another groomer. After today experience, I'm pleased to say that they're not kicking me out. They trimmed AND buffed Lily's nails in less than 5 minutes, and she was wagging her tail when she came out to me. I'm happy and confident in knowing that the staff here is experienced enough to take on even difficult cases. I will continue to come here for all of my dogs and I can't say enough how much of appreciate them taking the time needed to make sure Lily was comfortable.

The groomer handled my older 100 lb lab and slightly anxious great pyrenees pup professionally…read more They both came back looking amazing. My lab was ready to just move into the van and have a nap. It's not inexpensive but for an occasional professional bath and groom, well worth it! I loved having the mobile grooming van come to our house.

About a month ago, I took my Shih Tzu to Pup Town for a bath and haircut. I gave clear, simple…read moreinstructions: a teddy bear face and a specific blade length for his body. About an hour later, I received a call from the receptionist saying my dog had "accidentally been shaved." At first, I thought there had to be some misunderstanding, so I called back. That's when I was told that the wrong groomer had taken the wrong dog from the wrong kennel and completely shaved my Shih Tzu. When I say completely shaved, I mean everything. His signature teddy bear face and his long tail were shaved down with the shortest blade. I barely recognized my own dog when I picked him up. Before arriving, I told the receptionist that I wanted to speak with the manager, but I was informed the manager wasn't there that day. Initially, they said they would only charge me for the bath, but I made it clear I wasn't willing to pay for any service because my dog was groomed without my authorization and completely contrary to the instructions I had given. The receptionist was incredibly kind, apologetic, and professional. She told me she had spoken with the manager and that all charges would be waived. She also assured me the manager would call me the following day. That call never came. My poor baby was shaved so closely that, in the middle of summer, he had to wear a sweater at night because he was shivering from being cold. It was heartbreaking to see him so uncomfortable because of a mistake that should never have happened. I understand that mistakes happen, and thankfully my dog's hair will eventually grow back. However, what I can't overlook is how poorly this situation was handled afterward. A sincere apology and a follow-up from management would have gone a long way. Because of the lack of accountability and customer service, I will never return to Pup Town, nor would I recommend them to anyone.

Home made food for dogs that's heathy and made with love!! Goose loves it and can't wait to try…read moremore!!

Best grooming place in San Antonio. We love bringing our fur baby here. She loves coming here as…read morewell.

I was recommended this place to get my fur baby groomed for the first time and it was amazing! From…read moreBeverly being so friendly and helpful on the phone to when I came in for services. Thank you so much to Bryan who treated my Sevyn with love and care, I truly appreciated how he was so communicative about where in the process he was, how my dog reacted, and just overall a cool guy. Sevyn and I will definitely only be coming here in the future for our grooming needs. Thank you so much again Beverly and Bryan for keeping smiles on our faces and making this an AMAZING first experience at Helga's! The little white dog was too cute not get a picture of while they were finishing up my pup

Not sure they are still in business. They groomed my terrier several times but the last he needed a…read moregroom, I called and left messages several times. No response. They did an adequate job and the price is very reasonable. The shop is dirty.

They are so nice to my dogs and they come out looking and smelling so good. And they are nice to…read moredeal with

One star as in imagine being a loyal client for 10 years, calling a manager to discuss a singular…read moreinteraction related to rudeness from a staff member, and hearing "We love your dog, we just wish we felt the same way about you as clients."

After 10 years of being a Pawderosa customer, they've lost my business for good…read more I am the type of person that likes to build a relationship with a company or service and stay there long term, so it didn't bother me that Pawderosa didn't have all the bells and whistles (like included daycare with boarding and live camera feeds) their competition has. I was a very content customer, other than one issue that I considered relatively minor in the grand scope of things. I've personally referred dozens of people to them over the years, which I now greatly wish I could take back. A few weeks ago, Pawderosa asked their customers to fill out a survey to ostensibly help them improve their service. I filled it out with generally high marks, but did note that the hours of operation are tricky to abide by. The posted hours here on Google are incorrect; they actually close their lobby every day from 12-1, and occasionally other times too for staff trainings or for other reasons. There is no communication with their clients about this other than posting it on their door. I am a business owner, mom to a toddler, and I have 2 pets as well, so trying to find time to drop off my dog without running into their closures has sometimes been an issue for me. I noted that in the survey, and their reply to that was to tell me to call the office if the door is locked and they would facilitate a drop off that way. That solved my problem, and I thought that was the end of that. Fast forward a couple of weeks, and my wife arrived 5 minutes after 12 to drop off our dog. She called me and I said "Oh no worries, they told us just to call them if this happens so I'll do that." I called and they let it ring through a few times, but I kept on trying, as that is what I was instructed to do. They finally answered, I explained the situation, and they told my wife to go ahead and drop off our dog. When she stepped into the office, Hannah was extremely rude to her, ignoring her greetings and admonishing her to mind the posted hours next time. My wife walked away feeling like she had just been sent to the principals office! So of course, I wanted to address this rudeness: I sent an email to one of the managers in hopes that we'd be able to clear the air and receive an apology for the rude treatment. What ensued were some of the most humiliating and awkward conversations my wife and I have ever been party to in a professional setting. Hannah called me from her personal cell phone (perhaps to avoid the call being recorded on the company line, but that is pure speculation) and berated me for 3 minutes straight. She let me know in no uncertain terms that she was not sorry for behaving the way she behaved, and gave me a talking to like I was a disobedient child for calling during their lunch hour as instructed. When I asked who I could escalate this issue to, given that she made NO attempt to smooth this issue over with me, she told me "no one" and that she's the top of the line due to the owner being a busy entrepreneur who doesn't speak with clients. Being a business owner myself, I found that rather shocking. I would never tell any of my customers that I am too busy to speak with them, especially not people that have been loyal to my business for 10 years and spent tens of thousands of dollars at my establishment. But either way, I took the hint. Hannah and Pawderosa management were letting me know that they don't need my business and to not let the door hit me on the way out. Then my wife called, giving them the benefit of the doubt and sure that this was a huge misunderstanding. She spoke with Amanda, who doubled down on Hannah's message, saying that I am "a bad vibe," "hostile," "irritating" and that I am a "problem client." Amanda's idea of fixing this was to cut me out of all future communications and deal exclusively with my wife. She asked what specifically I have done to warrant these descriptions of my character, and Amanda said "well I don't know off the top of my head." When asked if I had ever raised my voice to her or any staff member or used bad language with any of them, Amanda admitted no, I had never done that. So by their own admission, there is actually no evidence of me being anything but cordial and professional with them, besides my "vibe". Safe to say, this was all news to me! I rarely even interact with their staff, outside of sending them reservation request emails and vaccination updates. When I pick up or drop off my dog, it's a 1 minute interaction at most, and I am, as a rule, very sure to say Thank You. So, I scoured my email to see if I had ever been a "problem client" as accused, and I did have some constructive feedback for them in 2017 -- nearly 8 years ago. I suppose that and letting them know on their survey that their hours are inconvenient are enough to throw away a 10 year relationship and make me feel like I'm back in high school being gossiped about by the mean girls.