As boomers, we went into Fresh Bikes looking for ebikes with no knowledge of what we needed. Shawn and Erin took a lot of time listening to what we were planning on doing and gave us suggestions and helped us pick the right bikes. We demo'd in the parking lot on new technology and ended up purchasing 2 MTB ebikes from them and are very happy with the service and price. NOW its time to ride! read more

I was lucky to find FB after a ride at Big Creek. This is what a bike shop should be, rider owned, great customer service, everything you expect in a real bike shop experience. Since my first visit I have had my Fox Factory Forks, serviced on my HT, recently got the correct springs for my coil forks, and rear shock, as well as numerous accessories, and apparel. There are 2 shops way closer to me but Shaun is awesome so I make the longer drive. Support your local shop when you can, especially the smaller non-chain shops like Fresh Bikes. read more

Fresh Bikes is a fantastic shop with friendly, knowledgeable staff. Shawn helped me find a small part for my son's bike, and rented me a nice mountain bike while mine was down for repairs. I highly recommend them! read more

So almost 7 years later and I haven't stopped coming back. Now Fresh caries even more bikes and gear. The store has doubled its floor space since my first review. Also there's no shop with a larger demo fleet. I always recommend try it before you buy it. The staff is very knowledgeable and friendly, give them a try! read more

Good inventory but just not very pleasant customer service. Also, hours are pretty limited, so it isn't easy to shop at, at least for me.

Shawn and his team are top notch. They have gone out of their way to help me when it comes to quick repairs or major tune ups. They have handled all my warranties from my bike in a timely manner. The best part is they give you loaner parts while yours are out for warranty! Fresh Bikes has one of the largest selections of new bikes in the area and always has the newest models when released. Fresh is extremely active in the local biking community. If you are in the market for a new bike or service I highly recommend Fresh Bikes. read more

Best bike store ever! Rented a bike here for the morning. They custom fit it to me and then fixed it again to my personal injuries so that I could ride it again in the afternoon. Everyone here is so friendly and professional. My husband bought a bike and the care they took in putting it together was unmatched. I will never buy a bike anywhere else! read more

Fresh Bikes - Hubby loves his new bike!! - Bike Rentals Near Me - Roswell, Georgia

I have had 3 bad experiences here. One time my chain broke and they refused to help in any way at all and I was forced to walk my bike home 4 miles I went back thinking of buying a bike. Granted it was during Covid but they said no bike trial rides were allowed. Why would I buy a bike without riding. Thought I'd give it one more try to buy some padding and a helmet. Same story no try ons and no returns. Why would I buy a helmet if I can't try it on and can't return it if it doesn't fit. Just decided to buy online where at least they allow returns read more

Came to GA for a vacation with my wife. Cooper and Shawn were super helpful! Got me set up with a rental Norco Medium. They did a full check on all components for my safety and got my saddle feeling very buttery! Super pleased with service and that they literally like 200 yards from Big Creek XC and Freestyle! Awesome location! With food and other things nearby. I read more

Came to drop my bike off to have my cassette and rear brake lever looked at before heading to work. I was instantly greeted by Robert and Sean worked on my bike as soon as I walked through the door. I was out in under 17 minutes and did not have to use my lunch to head back over for pickup. Small things like this is what I greatly appreciate. Sean is very informative, keeps his promises, and lastly takes care of his customers without a doubt. I am very happy I bought my bike here and will continue to come back . read more

Fresh Bikes - Bike Rentals Near Me - Roswell, Georgia

Since my last review my family all have a bike from Fresh and have taken advantage of the great service. I purchased a Rocky Mountain from Fresh last December. Shawn takes great care of my ride which I affectionately call Soul Train. I have a tendency to fall and bang up myself and my bike. I bring my bike in and Shawn's goal is always about helping his customers get back on the trails. Great team at Fresh who always make you feel welcome and most importantly know what they are doing. Always feel like my family and our bikes are well taken care of at Fresh. Expertise with a community focus. read more

I have used them only once for a flat tire but writing this on the feel after visiting the place and talking to a couple of guys. I would go again and recommend it ti others. I may change this after I visit again but for now 4 stars it is. read more

They did a good job fixing my bike, but multiple people have told me I was overcharged. Bike was under warranty and the manufacturer said I shouldn't have paid more than $40 for the labor. I paid $130. I provided the part. read more

Great local bike shop. Very knowledgeable and friendly folks. The owner is a true rider, knows the sport and is a great guy. The icing on the cake is the new shop pup! read more

These guys are great especially the owner Sean. Everyone is very knowledgeable and helpful. I purchased my bike here a while ago and they've helped me multiple times when I've had issues and got me back on the trail. Highly recommended. Thank you guys for everything. read more

These guys are authentic! Let's begin with reality, if you intend to buy anything of quality, you pay what it costs and you enjoy the purchase and the product and life is grand. You want to find shortcuts in life to save a little money? (and we know what kind of inconveniences that creates) but that's not the point here. These guys put me in two different/comparable bikes to let me decide and let the "bike choose me" as Shawn says. I got to experience their people, service, personalities and real bike trails (big creek) right down the street to make my purchase based on full and real life information (not a sample in a parking lot). Today was an amazing experience and fresh bikes far exceeded what are already very high standards of mine. You should have the same high expectations for purchasing a nice MTB. Why wouldn't u purchase a bike somewhere (like fresh) when they want to service it as part of the purchase price for two or three more years to keep you happy and pleased With the purchase. Who else does that on this planet these days (Besides Apple)? Definitely the place I do my bike Business for the rest of my waking life. read more

These guys are fantastic. Approximately 12 years ago, I was riding at Big Creek when I got a flat tire. A young guy in a pickup truck pulled into the parking lot and said he was a mobile bike mechanic. He fixed my flat (I didn't have a spare tube, pump, or anything useful). Fixing the flat would be remarkable, but the mechanic fixed it for free. Fast forward to now, the you g bike mechanic was Shawn, and now owns Fresh Bikes. The same generosity, candor, and friendliness abounds, and I just bought a new bike for my 6 year old daughter from him. I can't recommend this place highly enough, and echo the other posts about Shawn's know-how and trustworthiness. It's worth paying for both, and Shawn makes sure you always leave a happy customer and better than when you came in. read more

For anyone looking for a bike shop anywhere OTP. Fresh Bikes is a great shop. They are extremely knowledgable and I always leave a more educated rider, no matter the topic. They are always able to get my bike fixed with professionalizm and in a timely manner, even during the pandemic. I really like that they specialize in enduro style riding, among other styles, and are able to make suggestions or give advice on their experience. In these crazy times they are working themsleves ragged to make sure we all get to keep riding. They always have my appreciation and gratitude! Thanks Fresh! read more

Shawn was a Yeti assembly guy in Colorado and came to our town bringing high end MTBs to Roswell. Adjacent to Big Creek trails. Does Fox rebuilds and fit dampeners. Only one around. Nice guy to boot. Highly recommended. read more

Had a bike repair done and they also accepted a bike donation for a local charity. These guys did exactly what they said they would do. Easy painless transaction read more

Was shopping for an upgrade to my ancient MTB. Shopped all the local bike shops. This one was the best for me. Great location. Nice casual friendly vibe. Cool brands you don't see everyday. They educated me about the available technology for different price points with no pressure. Checked for proper frame size. Decided on the bike I wanted and they built it up for me same day. Even let me pick it up and ride it home after hours. Look forward to getting my Rocky Mountain Trailhead 29er serviced at Fresh in the future with the included 2 year service plan. read more

I Drive past a number of bike shops to have these guys work on my bike. You can't beat the the cost of the service for the quality they deliver. read more

Worth an hour drive for sure! Needed help finding a particular part for an old MTB, and they were the third shop I tried. They knew exactly what I needed, actually had it in stock, and were hugely helpful. Staff even printed me maps of MTB trails near my house - way above and beyond! read more

I had service done on my mountain bike wheels. I've been to all the bike shops in the Roswell/Alpharetta area and had the best experience here. These Guys are Solid and they stand behind their work. Very nice guys and they are good stewards of the community. Highly recommend! read more

Shawn's knowledge and technical skills puts him miles ahead of anyone else. And he clearly demonstrated what First Class customer service is all about. A very refreshing and satisfying experience. Too far from your home? Get in your car - you'll be thrilled. read more

The mechanic told me I had to wait over a week for him to look at a bearing on my headset. Something that could've been fixed in a half an hour by looking at it and selling me the correct bearing I needed. I told him I was on a bit of a time crunch and waiting a week seemed a bit unnecessary for the job. At this point he basically told me to f*** off if I can't wait a week. If you want people that care you and your bike, fresh bikes is NOT the place to go. read more

The best bike shop in the Atlanta area.....PERIOD! I have been to most of the bike shops in the area and although they provide adequate service, none have the knowledge that Shawn and his staff possess. Although it is an hour drive, I recently purchased a new bike from Fresh Bikes because of the after sale service and support that Shawn provides his customers. read more

Shawn is the best bike mechanic out there. Whenever I get my bike back from Fresh, it is ALWAYS returned in better/perfect shape than before it was dropped off. How could you argue with that? read more

I recently bought a $4700 Ibis. This shop didn't even seem interested in getting a demo or giving me information about demos. If there hadn't been a second Ibis dealer in Atlanta, I would have driven to TN for the purchase and service. Sadly, it was the owner I spoke to the most. I went back several times to give the shop another chance. read more

*Updated* - I had an issue at the shop and, the owner Shawn reached out to me and we resolved it. I appreciate that the owner saw my initial review and took the time to call me and discuss the problem and make it right. read more

Definitely recommend Fresh Bikes. Staff is very knowledgeable. They helped select the perfect bike for me and I'm loving it. Great selection of bikes no matter your skill level. read more

Hello everyone, a short time ago I had wrote about Fresh bikes and it was.. not a fan, I was disappointed in what seemed like they were trying to nickle and dime me, and people for that matter.. but I am VERY PLEASED to say that I after writing I received a call from mgmt, and they were truly sincere about how I as a customer was treated, and they tried to make every effort humanly possible to correct the miscommunication, needless t say I was incredibly moved by the fact that he took time out his schedule to respond to my concern, and although I had the bike fixed already he truly wanted and offered the extend the olive branch from his company, so I really do "take my hat" off to Fresh Bikes".. a very very classy move! and I thank you read more

I have been in to have my BOB stroller tire fixed and for purchasing a strider bike and a helmet for my son! Always top notch customer service, extremely knowledgeable of their products!! I highly recommend! read more

Place is great and great selection on bikes and gears. We drove an hour to ride big creek and I needed some stuff for my bike (Giant Reign). While I was browsing with a few items in my hand I had 5 people walk up to me asking if I needed help. Their building isn't big and flet like they didn't want us there or something....I spent $100 that day, they have a helmet I want so I may try it again and see how it goes the second time around. read more

First and foremost, Fresh has the best service in Atlanta. I took my Felt Tri bike (very fickle bike) in for a tune up this summer. 400 miles later, I raced the Augusta Half Ironman in the fall, and the bike was still perfectly tuned. Fresh rocks, and I highly recommend them! read more

Exceptional service by exceptional staff for any bike, but we all know Yeti's rule!!! They will call when they say they will and they want to take care of the customer and the bike. I first discovered Yeti mountain bikes by purchasing a used 575 privately. I was sucker punched with the bug and went to find the newest Yeti 29'r on the market before they were in production, of all the shops I called on the East coast and in the ATL, Shawn called me back immediately with availability status and what details he could share, from there it just kept getting better. They will make sure your bike is the best it can be regardless of brand and if they say they will fix it on a designated day, they certainly will. read more

So I don't usually write reviews and always mean to, more than likely when they are going to be bad. I have received some disapointing bike service lately, then I went to Fresh. First of all going into the shop its more than obvious that the owner knows his stuff. Shawn went into detail showing me the issues and the solutions. The biggest thing for me in wanting to write a review for this shop is that there is high standard and it's proven in their work. Very high standards and a great eye for detail. I was impressed with the shop very much. Another great point I would like to make is that the techs and owner who is a main tech are also the sales personal which make them extremely knowledgeable. I will drive an extra 30 minutes to take my bike here. read more

My little brothers rear break leaked fluid today before we went to ride and i didn't have any fluid or tools on me so i brought it to fresh bike service just down the road from the big creek trails to get them to quickly bleed the breaks so i could have my little brother ride bikes with me today but i was turned down and told id have to keep the bike there all day for a job that would only take less than 20 minutes because they were building other bikes for customers who would receive the bike a day or two later, not to mention the attitude the owner had with me. So i took my business just .5 miles down the road to Cycleworks and they happily did the job for me and took less than 20 min to do and had a great attitude about it even though they had projects they were in the middle of. So with that being said if you want quality customer service DO NOT go to Fresh Bike Service. I will no longer do business with these people. read more