I've been using this shop for three years. The team is fantastic. Todd's dedication to making…read morethings right differentiates this shop from all others. Brian, West, and the rest of their tech staff constantly help me tweak my bikes for optimal performance. As I prepared for this year's Triathlon Season, they once again helped me prepare and continue to help me maintain optimal performance. I highly recommend Reality Bikes!

I have purchased three kids bikes in the last two years from this store, the owner and the people…read moreare so friendly and so helpful. Thank you for always helping me and we can't wait to come back again .

Found them online and drove over 30 minutes in hopes they could help me get my bike back on the…read moretrails. Preston and Kai took a look at it right there on the spot, changed the tire tubes for me, gave it a quick tune-up, clean it up and had me out the door with my ready-to-ride bike in less than 30 minutes. I was able to hit the trails immediately afterwards.

What an amazing experience this year on 2016 BRAG. After my…read moreday 4 ride I was totally wiped out. Went and spoke to Kris and he was able to get me a 2 day rental on an amazing e-bike...the Aventon. Absolutely sold on this bike. Will be purchasing one after I get moved. Thanks Kris!

Great shop with friendly, knowledgeable people and high quality bikes. Zach, their bike mechanic…read moreis meticulous and the best mechanic I've used around Atlanta. They continue to overdeliver in service, knowledge and friendliness. It would be a mistake not to check them out.

I happened upon this bike shop while Driving up to Toccoa…read more Didn't know what to expect and wound up purchasing a new bike there. Super helpful and every bit the total customer service expected Lock the bike for sale and lots of helpful advice. It appears everyone there is a rider. Having shop that many of the stores In Atlanta, the shop in every bag the big city bike shop just in a very smaller town Super fair prices and phenomenal service I would highly recommend checking them out Very proud to say about my 15th Bike here ha ha !Ha

Back in July my family purchased an electric bike from an online supplier. This was a huge…read moremistake!! When we originally purchased my bike from this other company, they sent me my bike with a bad axil. I brought my bike to Colin from Suburban with the axil provided by this online company. The axil was the wrong one. Then I received another axil that was supposed to be the correct one. Again, it was the wrong one! Colin was so kind to look at my bike every time I came in at no cost even though he had taken my bike a part each time. As you can see Colin is a great man and he really cares for his customers. If you are looking to purchase a new bike, or, need service look no further than Suburban bikes and rest assure you will receive quality service.

Great informative spot. I called before I made it there. The gentleman remembered me from the call…read more I'm really mad I can't remember his name right now. But he answered all my questions, assisted me and we were on our way. In less than 10 minutes.

As boomers, we went into Fresh Bikes looking for ebikes with no knowledge of what we needed. Shawn…read moreand Erin took a lot of time listening to what we were planning on doing and gave us suggestions and helped us pick the right bikes. We demo'd in the parking lot on new technology and ended up purchasing 2 MTB ebikes from them and are very happy with the service and price. NOW its time to ride!

I was lucky to find FB after a ride at Big Creek. This is what a bike shop should be, rider owned,…read moregreat customer service, everything you expect in a real bike shop experience. Since my first visit I have had my Fox Factory Forks, serviced on my HT, recently got the correct springs for my coil forks, and rear shock, as well as numerous accessories, and apparel. There are 2 shops way closer to me but Shaun is awesome so I make the longer drive. Support your local shop when you can, especially the smaller non-chain shops like Fresh Bikes.

This is for their service department. I brought my bike there today to get serviced and just…read morehappened to be on the phone at the moment that I brought the bike up to the service department counter (a business call). And while I was on the phone, the tech noticed me, but then started mumbling to his coworker about me being on the phone in a way that was clearly meant for me to hear it and at the same time essentially talking crap about me being on the phone, almost as if he was feeling like I was somehow disrespecting him. It was a very strange vibe that I started to feel. It was clear to me from his attitude and what I could hear him saying was that somehow I was either annoying him or bothering him because I was on my phone. After about 30 seconds got off the phone and said excuse me to the service tech who turned around and looked at me in a very dismissive way, basically told me to wait and turned and walked away. The vibe and the tone was clear to me that he wanted to somehow show me now that he had either the power or authority in this weird exchange that should never have existed. I turned around and walked out of the store and I'm taking my bike to another service shop and I'll never go there again nor ever shop there. Good riddance to these guys a note to the owner of the business; I was just getting ready to drop anywhere between 3K to 5k on a new bike. Good to know that your service text are causing people to walk out of your business, losing both the service revenue and a future sale in a business where the profit margins are extremely tight

Fantastic service. Quality work and great pricing: My new go to shop. They have a wide selection…read moreof in stock products as well.

A place that understands customer service, it's a place where everybody knows your name, they…read moreshould change their name to Cheers cycling. All the staff is incredible and a pleasure to work with, they want earn your business not only for today, but for life. This is the third time I worked with them and bought (2) new bikes at once. The only unpleasant experience is trek financing, certainly not their fault.

I bought a Trek, bicycle here, and had some problems with it. Brought it back a few times, and…read moredespite their good efforts, couldn't get all the problems ironed out. I came in again and they offered to go ahead and get me a new bicycle without me even having to bring that up! I am extremely happy with the customer service there and would highly recommend this business!

Kicking myself for not stopping in here sooner!! This little hidden gem is located in the newly…read morerenovated/developed downtown Crabapple right near one of my fave Pilates studios, The Daily. Don't be fooled by the bicycles! Yes, it is a bicycle shop but also an adorable little cafe. Inside, it's basically split in half with the right side dedicated to all things bicycles, and the left side dedicated to the cafe/coffee shop. Helen Marie was beyond lovely and friendly, and delightfully chatted with me the entire time I stood there patiently waiting while she perfectly crafted up one of their delicious (and seasonal) Strawberry Matcha Bliss drinks. I was blown away at first sip, then add on the A+ hospitality and convenient location just outside of one of my fave Pilates studios, and that all adds up to this spot quickly becoming a local staple for me!

This is the best spot for coffee and gathering. The staff are so friendly and helpful. They are so…read morepassionate about meeting the community's needs- whether that is bikes, drinks, and/ or fellowship. You can tell this establishment was built on a foundation from people who know what they're doing and who are passionate about making sure the product is of the highest quality. I have not had a bad experience yet- from morning coffee, afternoon remote work on my laptop, to having an evening beer before dinner. You really can't go wrong with paying Whitetail a visit.

This establishment definitely deserves 5 stars. The service is amazing. Those guys seem to enjoy…read moretheir job and are very excellent in what they do. They charge very reasonable price. The bike selection is very good. I will surely return for any bicycle need from now on and highly recommend this place

Definitely happy with my experience at The Bicycle Doctor. Quality of service and promptness was…read moreexceptional. Will use again in the future.

Closed for good. Retired is what we were told. Slim pickings for bike shops in Helen.read more

No longer operational! Only does bike repairs by appointment. Number on google is incorrect.read more