To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

Great service! Really listen to what you want and help you create it! Their repair work is…read moreexcellent too.

Where is my watch band??? Ordered, paid for, but not delivered as promised…read more Jim West. 703-897-5017 If I could rate this business a zero, I would have given it. Very poor experience. Very disappointed and would never recommend or use this business ever.

Beautiful exceptional pieces. Unique designs. Very professional staff…read more If you can afford it, we'll worth it.

BUYER BEWARE!!! Don't be fooled by the razzle dazzle of Mr. Molina and his cheesy pin-striped…read moresuits, or the gaudy building that creates the illusion of a "fine jeweler." Molina Fine Jewelers/Black Starr & Frost is run by a den of thieves. I purchased my first engagement ring here for $28,000 and gave them my full trust to provide me with a quality diamond. After TWO WEEKS of my fiancé wearing the ring, we took it in to have it resized. The very careless team took the ring down to the basement, out of my sight and possession, where they do all the jewelry work, only to inform me that the diamond had a massive chip in it. I was told to lie to my fiancé about it so that she wouldn't be upset. LIE TO MY NEW FIANCE ABOUT THE $28,000 RING I JUST BAUGHT HER?! Maybe they are fine with lying at Molina/Black, Starr & Frost - I'm not. Devasted by the news, we were told that everything was our fault, after taking immaculate care of the diamond and again, only wearing the ring for TWO WEEKS! Mr. Molina refused to accept a return of the diamond, replace the diamond, or offer any sort of warranty whatsoever. The only "solution" he provided was to reduce the diamond by 20% - wonderful! Will you reduce the cost of the flawed diamond by 20% as well? Now we are in an insurance hell and my fiancé has been crying about it since we left. I can't imagine a fine jeweler where you buy a $28,000 diamond engagement ring, the diamond chips within two weeks and the customer is simply told to go pound sand. MR. MOLINA IS A COMPLETE SCAMMER! See below for fake response from Mr. Molina -

I needed to reduce the size of my wedding ring because of weight loss. (YAY ME!) I was not quite…read moresure where to go. There are constant stories of jewelers switching out higher quality stones for cheaper stones when doing maintenance work on jewelry. There are more bad jewelers than good, sad to say. I decided to go into this business because it has been in the valley longer than I have. I moved here in 1979. So I knew that they were reputable and more than likely would do a great job. To be honest, I was a little intimidated because the store is absolutely amazing, gorgeous, and very high-end. I was only needing some small work. I was greeted by the loveliest hostess, and made quite comfortable in absolutely gorgeous surroundings. I was then handed over to one of the most fabulous sales people I have ever had the joy of working with. Her name is Janet Steinbrenner. Janet was absolutely one of the most knowledgeable, down to earth and gracious people I have ever met in my life! I had a very high-quality sapphire stone on a ring that is incredibly important to me and that I absolutely love. She made an additional recommendation for a small halo of diamonds to be put around the sapphire. It absolutely made my ring sing and was perfectly executed! From the beginning of the process to the finished work, and getting my ring back, this review barely describe how happy I am with the work and this company. Whether you need simple work done or something spectacular this is the place for you! There are so many scams in the world of jewelry, and being with a company that goes out of their way to be honest and upfront about everything is hard to find. You will not find a better sales person than Janet! I highly recommend you check out the store. Maybe a lovely gift for someone in your life.... or for yourself. You will be happy you made the choice to go here!

Hands down the best place in the valley for jewelry. My fiancé was able to have my diamond ring…read morecompletely custom designed and custom made with Joe, who used to work with Tiffany's. When going in for sizing and cleanings, they do it right there on the spot free of charge. I'm in and out the door in 15 minutes with my ring, versus the other stores that take weeks for the same services. EZ diamond imports pricing is unbeatable and their attention to detail is unmatched.

In looking for a diamond ring to propose to my girlfriend at the time, I had visited a few of the…read morepopular jewelry stores as well as a few wholesalers in town, and the one company that earned my business was E Z Diamond Imports. I received several word of mouth recommendations to touch base with the owner Ezra. Stopping by on my first visit, Ezra showed me around, answered all of my questions, introduced me to the technology that would be used, and worked with me to create a timeline and price that worked for my budget. Ezra and his team made me feel right at home and provided me real-time updates during the process. His location (now at 29th Street & Camelback) is not in a shopping mall or stand-alone storefront but rather an office that accepts appointments. Thanks to Ezra and E Z Diamonds, my now fiancee has a one-of-a-kind ring that she adores and represents the love that we share!

I was looking for a jeweler who could use my grandmothers ring and make it my own. I wanted to melt…read moreher gold down and use her diamonds in my wedding band. I couldn't find anyone who would do it, or they charged me an arm and a leg and wouldn't even do what I wanted exactly. I came across Ethan after months of searching. It was such a blessing to find him! We worked together on the design i came up with and he made it absolutely perfect! It turned out so much more beautiful and breathtaking than i could've ever imagined! I have something that honors my grandma forever and feel like my fiance and i gained a new member of our family. Ethan is absolutely the most wonderful, caring person! Thank you so much for all your love you put into my ring, I will treasure it forever!! Ethan and his team hold a special place in my heart. They are true dream workers. 10000000/10!!!

To say Ethan and his team did a good job would be a tremendous understatement. His work speaks for…read moreit self. He did an amazing job on three rings made for our family. He listened carefully and used his artistry to make 3 beautiful pieces of art. But more than that he wanted to hear about our family and cared so much about this project! Will for sure be a lifetime customer. Thank you Ethan and team !

Excellent customer service right out of the gate. Buying high-end jewelry isn't about hunting for…read morethe cheapest online price; it's about investing in a relationship built on mutual trust. You want to work with someone who listens, shows patience, offers genuine expertise, and can seamlessly source or custom-build exactly what you envision. That's exactly what you get here. You aren't just buying a product; you're investing in an experience that requires responsiveness, open communication, and zero sales pressure. You get on a first-name basis immediately, and they actually remember who you are the second you walk back through the door. You also want a jeweler who offers financial flexibility, including fair value on trades. House of Diamonds (HOD) hits every single mark. Beyond the initial purchase, they provide a long-term relationship where you can easily collaborate on modifications, handle alterations, and get routine servicing without being nickeled-and-dimed. When you consider the entire experience of making a serious financial investment, HOD's pricing is incredibly fair. Brent and his crew make that level of elite service clear from the absolute moment you walk through the door.

Top notch in every way. Gorgeous jewelry options + Rick, their designer, has spent 50 years…read morecreating incredible creations. Pricing is very fair and customer service is stellar!

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

Don't go here. They resized a ring making it smaller and the band is now extremely thin. When I…read morequestioned them on it all I received was excuses. These guys are hacks. Not professional

Wow! So happy to have found The Diamond Vault! I brought in a Diamond I wasn't exactly sure what I…read morewanted to do with and my grandmother's wedding ring which had a stone missing. Oren and another staff member (I'm so sorry I didn't get her name - she was wonderful!) helped me design a custom pendant setting for my Diamond and replaced a stone in the ring. The necklace came out beautiful, far better than I could have dreamed up on my own, and the stone replaced in the ring is a perfect match. They kept me informed of the progress along the way with texts and photos. Pricing was very fair, and they are so easy to work with. Great people, great business, and an overall great experience! Thank you, Oren!!