Honest and excellent service. Top tier customer service that I wish was more present in today's…read moreworld. Clearly cares about customers and isn't simply trying to get money out of you. Left the store with knowledge to repair my shoes that would've otherwise costed me triple the price to buy new.

Very hard to find this level of quality workmanship nowadays. Greg does impeccable work and truly…read morebrings shoes back to life, almost like the day you first bought them. He's worked on high-end shoes for both my wife and me, and the results have always been outstanding. I wouldn't go anywhere else.

Great service. Fast turnaround. Friendly guy. Reasonable pricing. Will use again. He salvaged a…read morefavorite pair of Ferragamo loafers.

Just picked up 2 pairs of shoes. I wanted rubber protection for the bottom of the shoes so they…read moredon't slip and last longer. Very messy job! There was black dye all over the shoes including the leather straps. My brand new pair of light gray heels (purchased for ~$400) look worn. Won't be returning!

10/10 - I've been to various shoe repair places in Boston to fix my collection of vintage shoes, to…read morewhich I've been turned down by them all. Beacon Hill Shoe Instant Repair was up for the challenge, didn't even mention it being an issue. The owner sourced completely new bottoms (w/ extra traction as my primary mode of transportation is walking - didn't even have to ask him for that), new heels, fixed some niches in the leather, cleaned up the entire shoe and even fixed the zippers when I didn't ask. They look unrecognizable! Unfortunately, I don't have any "before" photos but next time I will. Very, very affordable too! I was quoted much more, for much less work at other shops. (He typically writes the price on the ticket he gives you when you drop off your items, so you aren't surprised with price fyi). Will be going back, I have like a dozen shoes I need fixing. Also I really like the ambiance of the place! The owner is very hardworking, thank you so much!!!! :)

These two "fixes" were promised to be unnoticeable. The first image is a mis matched thread color,…read moreuneven and upside down strap. On a Louis Vuitton neverful bag- the place is loaded with high end bags so I'm unsure how he has such a busy business is these are the repairs. The second is a crooked seam after this place resized and cut a Gucci belt. Again, two repairs promised to be quick, unnoticeable and maintain quality. Very disappointed!

The guy here is awesome. I had to get a key made, and it was only $2. He made it in under 5 minutes…read moreand besides making keys, he also fixes leather, fixes glasses and broken umbrellas and does dry cleaning. Talk about a one stop shop.

A fantastic find. He does tailoring, dry cleaning, shoe and watch repair, fixes glasses and…read moreumbrellas. He repaired my watch for $25, which included having to order a new part for it. I've also had him do some dry cleaning, which is cheap, and has always turned out well. A two piece suit cost less than $10.

Stand is no longer near Gate 25; nearer 29/30 as you approach the "got a question" desk. nice shine…read moreon chukka boots was $15 + $5 tip!

It's so hard to find a shoe shine these days. The team was great, friendly and fast. I'll be…read morewearing different shoes every trip to BOS

Address is actually Court Square…read more I've brought a number shoes and boots to Robert for repair. He's put new soles on a few, and reattached the upper to the midsole on my favorite boots - that job took some creative patching! Great guy, great service, great value. I will note that he is talkative. If he's already chatting with someone else it may take a minute to him to respond to you, but he also won't rush you out the door.

First I want to clarify the address...Washington Street closed..it is now located at Court Square…read morewhich is just behind Ruth Chris Restaurant. It's funny I was reading the reviews for the other locations, their not as bad as this one but I guess I should have read the reviews before I went in. This guy is a ....! If your a woman, don't even bother going in. His attitude is beyond rude. He saw me walk in, didn't bother to acknowledge me He was talking up a storm with this guy who was just hanging around. When he finally did, it was to tell me to wait a minute, I had already waited three,four. When he finally decided to grace me I told him what I needed and asked what would the costs be. Well his answer was almost double of what other cobblers quoted me, Beacon Hill, David's, Colonial. So it was right then and there that I knew he did not want to be bothered. So to all out there...do not go here, there are so many other cobblers that have great reviews and are much cheaper

The level of rudeness and entitlement at this store was so high it was actually impressive. I…read morewent in and the person in front of me was asking for a shoe repair. The man working was very negative to her and basically said he couldn't do it by the time she needed and then backpedaled his way into saying he would. If I'm her I would have just gone somewhere else. For me, I just wanted a pair of laces. The man insisted that I take off my existing one to measure. He looks like he's been doing this a while. While I respect the level of precision, it shouldn't have been too hard of a request. I bet he's seen it before as they are common shoes. When I went to pay, he wouldn't accept a card. I get it that the transaction is a small amount. His attitude of shaking his head and pushing the card back at me is what was disappointing. What should have been a one minute lace selection and purchase turned into no purchase and a poor experience. The place down the street looked at my shoes, gave me the laces sized appropriately and took my credit card. Easy. Go there. It's in South Station.

Absolutely the worst customer service I have ever received. I walked in to see if they might be…read moreable to repair a pair of shoes I have, and while I was there remembered that I had a watch that needs a new battery. I looked around at the other services they offer, like keys and umbrellas, then asked, "Do you happen to repair watches here?" The person behind the counter looked at me and said, "Does this look like a jewelry store to you?" Perhaps it should seam obvious that a shoe repair doesn't repair watches, but the store around the corner (which I would recommend, but they recently moved) repaired shoes AND watches, as well as keys, umbrellas, etc. A moment later, the guy behind the counter asked, "Does that even seem like a reasonable question?" After that, I didn't even bother asking about my shoes, I just left. If I could give this place a 0 rating I would.