I have never written a review like this before and I won't pretend there are no spiteful feelings…read moreon my part, that would be a lie. However having gone through what I just did though and knowing the generally good reputation this business has, I feel like I owe it to others to at least try to get the word out everywhere I can and hopefully stop someone from making the same mistake. I had gone to Dave's once before and despite some customer service issues(they somehow lost track of the shoes for a few days) I was impressed with the repair job so I wanted to give them my business again. I took in the shoes my husband bought specially for our wedding to address a few scrapes from a fall he took during the reception. When I picked them up yesterday, they looked different in a way I couldn't place right away but the scratches were better and I had to get back within my lunch hour so I paid and left. It didn't process until I saw them out of the bag at home that they had totally polished over the unique burnished finish and made them a uniform dark brown, completely removing a large part of their charm(see the photos of the brown shoes I'm uploading for reference). My husband and I were devastated. We're not rich, nice shoes like these were an investment piece for him and held sentimental value for both of us. It could be they saw this as necessary to cover the scratches, I can't be sure. What I do know is that I was never asked or even told about it. Even all that by itself might not have been enough to get inspire me to write this review though, that is owed completely to how they handled it. I called them to complain. I won't lie, I was still upset and it probably showed in my voice. I made a very active effort to keep my words civil though and explained the issue plainly. I wasn't interested in anything except an acknowledgement and potential advice to fix this. Once I finished explaining, they hung up on me. I called back, ready to give them the benefit of the doubt that it was an accident (even if I doubted it personally). They picked up and immediately hung up again. Disgraceful. Entirely Disgraceful. To the owners: I took the shoes and paid you, I acknowledge that and realize I don't have the power to do much here. However, as someone who works just around the corner, I am going to do my damnedest to caution anyone I can away from you. That probably won't do a hell of a lot, but I like to think you won't get off entirely scot-free for treating me like garbage. If it also helps someone else stay away from my mistake, even better.

Great work. I came in with a vintage leather handbag that had a broken strap. He was honest with me…read morethat the leather wasn't in great shape and even if he fixed the strap, there would be more issues down the line. I appreciated the honesty so that I didn't fix it without knowing it could be for nothing. But I opted to have it fixed and purchased his recommended leather conditioner. Only $15 for the repair. Maybe it won't last a long time but I love the purse and will give it the best chance it's got.

Very hard to find this level of quality workmanship nowadays. Greg does impeccable work and truly…read morebrings shoes back to life, almost like the day you first bought them. He's worked on high-end shoes for both my wife and me, and the results have always been outstanding. I wouldn't go anywhere else.

Honest and excellent service. Top tier customer service that I wish was more present in today's…read moreworld. Clearly cares about customers and isn't simply trying to get money out of you. Left the store with knowledge to repair my shoes that would've otherwise costed me triple the price to buy new.

George repaired my nonslip shoes and Bean Boots that LLbean wouldn't fix. Both came out great and…read moreat a price lower than replacing either one individually for the total.

Great service. Fast turnaround. Friendly guy. Reasonable pricing. Will use again. He salvaged a…read morefavorite pair of Ferragamo loafers.

10/10 - I've been to various shoe repair places in Boston to fix my collection of vintage shoes, to…read morewhich I've been turned down by them all. Beacon Hill Shoe Instant Repair was up for the challenge, didn't even mention it being an issue. The owner sourced completely new bottoms (w/ extra traction as my primary mode of transportation is walking - didn't even have to ask him for that), new heels, fixed some niches in the leather, cleaned up the entire shoe and even fixed the zippers when I didn't ask. They look unrecognizable! Unfortunately, I don't have any "before" photos but next time I will. Very, very affordable too! I was quoted much more, for much less work at other shops. (He typically writes the price on the ticket he gives you when you drop off your items, so you aren't surprised with price fyi). Will be going back, I have like a dozen shoes I need fixing. Also I really like the ambiance of the place! The owner is very hardworking, thank you so much!!!! :)

These two "fixes" were promised to be unnoticeable. The first image is a mis matched thread color,…read moreuneven and upside down strap. On a Louis Vuitton neverful bag- the place is loaded with high end bags so I'm unsure how he has such a busy business is these are the repairs. The second is a crooked seam after this place resized and cut a Gucci belt. Again, two repairs promised to be quick, unnoticeable and maintain quality. Very disappointed!

The guy here is awesome. I had to get a key made, and it was only $2. He made it in under 5 minutes…read moreand besides making keys, he also fixes leather, fixes glasses and broken umbrellas and does dry cleaning. Talk about a one stop shop.

A fantastic find. He does tailoring, dry cleaning, shoe and watch repair, fixes glasses and…read moreumbrellas. He repaired my watch for $25, which included having to order a new part for it. I've also had him do some dry cleaning, which is cheap, and has always turned out well. A two piece suit cost less than $10.

Stand is no longer near Gate 25; nearer 29/30 as you approach the "got a question" desk. nice shine…read moreon chukka boots was $15 + $5 tip!

It's so hard to find a shoe shine these days. The team was great, friendly and fast. I'll be…read morewearing different shoes every trip to BOS

Address is actually Court Square…read more I've brought a number shoes and boots to Robert for repair. He's put new soles on a few, and reattached the upper to the midsole on my favorite boots - that job took some creative patching! Great guy, great service, great value. I will note that he is talkative. If he's already chatting with someone else it may take a minute to him to respond to you, but he also won't rush you out the door.

First I want to clarify the address...Washington Street closed..it is now located at Court Square…read morewhich is just behind Ruth Chris Restaurant. It's funny I was reading the reviews for the other locations, their not as bad as this one but I guess I should have read the reviews before I went in. This guy is a ....! If your a woman, don't even bother going in. His attitude is beyond rude. He saw me walk in, didn't bother to acknowledge me He was talking up a storm with this guy who was just hanging around. When he finally did, it was to tell me to wait a minute, I had already waited three,four. When he finally decided to grace me I told him what I needed and asked what would the costs be. Well his answer was almost double of what other cobblers quoted me, Beacon Hill, David's, Colonial. So it was right then and there that I knew he did not want to be bothered. So to all out there...do not go here, there are so many other cobblers that have great reviews and are much cheaper

The level of rudeness and entitlement at this store was so high it was actually impressive. I…read morewent in and the person in front of me was asking for a shoe repair. The man working was very negative to her and basically said he couldn't do it by the time she needed and then backpedaled his way into saying he would. If I'm her I would have just gone somewhere else. For me, I just wanted a pair of laces. The man insisted that I take off my existing one to measure. He looks like he's been doing this a while. While I respect the level of precision, it shouldn't have been too hard of a request. I bet he's seen it before as they are common shoes. When I went to pay, he wouldn't accept a card. I get it that the transaction is a small amount. His attitude of shaking his head and pushing the card back at me is what was disappointing. What should have been a one minute lace selection and purchase turned into no purchase and a poor experience. The place down the street looked at my shoes, gave me the laces sized appropriately and took my credit card. Easy. Go there. It's in South Station.

Absolutely the worst customer service I have ever received. I walked in to see if they might be…read moreable to repair a pair of shoes I have, and while I was there remembered that I had a watch that needs a new battery. I looked around at the other services they offer, like keys and umbrellas, then asked, "Do you happen to repair watches here?" The person behind the counter looked at me and said, "Does this look like a jewelry store to you?" Perhaps it should seam obvious that a shoe repair doesn't repair watches, but the store around the corner (which I would recommend, but they recently moved) repaired shoes AND watches, as well as keys, umbrellas, etc. A moment later, the guy behind the counter asked, "Does that even seem like a reasonable question?" After that, I didn't even bother asking about my shoes, I just left. If I could give this place a 0 rating I would.

Needed an insert in the calf of my riding boots & they did an incredible jobs. They do wonderful…read morework. I'll be going there again soon to have work on leather snow boots done.

I brought my Louboutins thinking that they were beyond repair and I am ASTONISHED by how good they…read morelook now! Within 2 days Santacross had my shoes looking fabulous and I thought the price was extremely reasonable. Would HIGHLY recommend bringing any leather shoes to them! Before and after pics below: