First I almost fell on the drive way cause of the hole in the ground and I go in there and it's smells like 10 cans of bounce that ass and I saw her scratch her behind and dis other lady asked us just food? We said yes n she left and back 5 minutes later we ordered and she brought us are food with the same hand she scratched her behind n are waters taste like dis water and while she gave us the food she already gave us the bill read more

Great place to eat for a quick meal. Can't come to friendlys and not get ice cream, best part.

We went into Friendly's and the lady that sat us was very rude we thanked her for seating us and got no response and we waited 15 minutes to even have a waitress approach us and a couple that just walked in got helped before us and a guy waiter looked at us and turned around and the girl waitress helped a couple that just sat down before us. Very disappointed wouldn't recommend this restaurant terrible customer service !!!! Wish I could leave one star read more

I'd leave zero stars if possible. Had to wait to be seated, no server even greeted us or acknowledged us, WASN'T EVEN BUSY, and the ONE server who was standing around doing nothing couldn't even attend to us but had a nasty disposition when i asked for a server. Instead of maybe trying to see if we needed water. She started wiping a table to look busy. Trash place with trash employees. read more

food and service was excellent . Counter young man Connor was very polite and helpful . Definitely go back

15 minutes to sit... place was pretty packed... no big deal. Service is horrible! & although there were some waiters doing what they were supposed to do ours was by far the worst! We asked him twice for coloring paper for my son (being it's a kid place it should of came upon getting seated, every other kid did!!) it never came!!! I had to ask 3 different waitress to please get our waiter cause we needed to go... waited 10 minutes before he came & then another 15 minutes to actually get the check!!!! After all that waiting my kid still didn't get his ice cream (which now I asked him to put it to go because I had already waited 25minutes for him) & he said/asked "oh you want to order ice cream? .... Yes it comes with his meal (you idiot!!!) he told you what he wanted!!(I guess you just yessssed him to death!?) ! never going back to this location read more

Friendly's - Honey BBQ Chicken super melt (1 piece of burned bacon through out the whole sandwich) - Ice Cream & Frozen Yogurt Near Me - Commack, New York

The best part of this Friendly's location are the employees. Everything else is tacky, greasy and highly disappointing. We waited 20 minutes to be seated, which wasn't exorbitant, but once we were seated the cleanliness factor came into effect. Sticky tables and sticky floors. Just like the closed location in East Northport. It took me back to my post chorus/orchestra concerts in school, when every family would go to Friendly's after the "show" ... but I digress. The young lady that finally seated us was friendly (pun intended), and she informed us of the specials quickly. Very quickly. The menu has something for everyone. The wait for the food was reasonable, and our waitress was kind and attentive. Coffee is served frequently and promptly. A big plus. Food is tasty, greasy and indulgent albeit above average. The ice cream they are famous for remains a staple. It brings out the kid in everyone. Highly enjoyable, and you can purchase some to take home as well. The restrooms leave a lot to be desired. There were paper products everywhere, and women were changing their kids like an assembly line. Gross. My main gripe with this place is how dirty it truly is. It looks clean, but smells filthy and everything is sticky. Yuck. Greasy spoon gone bad. Ample parking. Depending on the direction you're visiting from, entry can be difficult to navigate. I do not think we will return, unless it was properly sanitized. read more

We had a great experience here! The staff was very nice especially our amazing waiter Joe (I think that's his name). He was very attentive, friendly and thorough. Food was fresh and good except the burger was just ok. Everything else was amazing! I've cream was good. I also love and appreciate that they skipped tables to ensure distance between diners. Obviously very kid friendly (I just wish they would give the high chairs a scrub after use but that's ok cause I bring my own Clorox wipes and do it LOL) overall a nice relaxing dining experience! Will definitely be back! read more

Brandon is a complete joy serving us at such late hours!!:)

Simply amazing experience all around. My girlfriend and I had a great time and the food was amazing and the ice cream was awesome!!

Simply put this place is a dump. The floor is disgusting always, no manager to be found, bathrooms rival that of Penn Station, food is microwaved and disgusting. If you want ice cream there are so many other spots to go. We used to go here quite a bit and each time you see how it's just going downhill. Well it reached the bottom of the hill. I will not be going back. It's no surprise that this franchise filed for bankruptcy. Take some pride in your business. Awful just awful. read more

The food is good. The ice cream is so good too. I really recommend This place! You should go try.

MANY tables dirty upon entrance. Took about 15 minutes to be acknowledged when there was only 2 tables occupied. Sat us at a dirty table, had to asked to be moved. Food was okay. Ordered a sundae, they said they could only give in a large cup because all of their bowls broke. Ugh... they need help. read more

OK, let's face it- Friendly's is a corporate style diner. The food is not bad but not spectacular. What sets them apart is the ice cream. If you feel like a greasy dinner at reasonable prices, this is your place- just order some ice cream after to get the full experience. read more

great food the mac and frank and the wings are so good i highly recommend the new drink also

We were 6 kids and 4 adults. The server was wonderful and funny. She kept the kids in line. The kids loved their ice cream sundaes. A favorite was the Jim dandy 5 scoop with fudge and peanut butter. The adults shared mozzarella sticks and cheese fries at half price after 8pm. I loved the 2 scoop coffee ice cream with fudge and whipped cream and cherries. read more

ReindeerReuben Supermelt. Don't pass it up!blabla I'm 42 characters short....................................

I ordered the fried shrimp and a side of waffle fries. The waffle fries were like rubber and I've had safer shrimp to eat at gas stations (literally). Not sure what type of health-safety inspection they must've had but they must've lended the inspector a hefty tip. read more

Ive always loved friendlys but this time i went, the waitress was rude and lied about the prices then mumbled about us as she was walking away to a coworker. Very rude. read more

The stars is for the ice cream and it was only two for the horrible service. I get it, how much could they be getting paid? Seriously though, the place is disgusting. My husband likes their ice cream so we come here from time to time. All I can think about though is watching all the kids behind the counter scooping cream and not wearing any hair nets. I watched one kid with longer hair and all I could think was omg just what if that gets in the ice cream. At least a hat and hair tied back ? Idk. Grossed me out. Even though it's the closest Friendly's I'm sure this is how most of them run. I'll be thinking twice before getting anything food/ice cream from there. Would love the department of sanitation to come make a surprise visit. read more

I placed an order for a banana split via Uber eats. It arrived with about half a can of pineapple chunks hidden underneath the ice cream, which had partially melted. I'm violently allergic to pineapple and nobody at the store is picking up even though they are open. Fortunately my isn't deadly but whomever is making the sundaes tonight could kill someone. read more

I guess you get what you pay for. The ice cream is good but the food is quite miserable: microwaved chicken, brown edged lettuce, and cold dried out Kraft Mac and cheese. read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Commack, New York

This was the worst sundae and and Friend-z I've ever seen from a Friendly's. We definitely will not be going back... read more

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A tale of two Friendlys... After a particularly poor service experience at a Friendlys that shall remain nameless (It is on rt 347 in Smithtown), Grumpy decided to give the chain another go. Maybe it was the promise of mountains of delicious ice cream that brought him there. We may never know the real reason. He found this experience much better. The server did not try and pressure him into eating a subpar burger. The server even got the order correct!! A small miracle that never gets old........ The moral of the story is clear. Stay away from anyplace that tries to convince you that your burger is fine, even though it looks like it was in the mop bucket. read more

Literally an embarrassment. This location is run by morons. Kids working here which is fine as long as they are not sitting in a booth just shooting the shit with each other. If you are being paid to work actually work. No one came to our table to get us started for over 20 minutes so we got up and left. The place was filthy and the customers themselves were out of control. The entire restaurant was just out of control. Embarrassing and disgusting. Will not return which is a shame since its great for kids but even kids deserve some quality. read more

Came with a hungry cranky child big mistake. We walked out after waiting 25 minutes with no drink order taken no utensils no hello my name is and I'm now done with Friendlys the service sucks. I watched 3 servers care more about busing tables then helping out with another table. We walked out and went to IHOP who acknowledged us right away and provided service as it should be. read more

it was nice but at one point i saw a roach(theres no roach emoji). they wont let me post my short but descriptive review so nfbdnfngnfdkdndndbfbdbxnnxbdbdbxbdbdbdvvvdhzbdvdhzbzbxnznxvxjjzvsjbzvshzbdhsnznxvjanzhsnsjxvxbbxvbdbxjdbhsjsbrirjrbdjdnfhdjnffhjdnx p.s. food wasn't bad read more

One star because I had to in order to leave a review. I normally go to the smithtown location because they are quick and friendly. I figured I was on the way home from dinner with my husband and stopped here for a quick dessert to bring home. I ordered 2 sundaes (which are in the menu nothing complicated). Waited for 45 minutes which in the time met 5 other people waiting longer than me. I had to get home to pay my sitter by 10 so asked for a refund. There were 9 people and a manager at the sprinkle station. Never have I seen so many people working but no one receiving orders. They were busy eating the Reese's behind the counter, taking selfies and laughing that we were all waiting. The manager seemed to ignore everything bad and just ring on the register. Complete disgrace. As a manager he should have hopped in and made the Togo orders. Get some damn systems people. read more

Worst experience ever. Didn't have peanut butter sauce. Felt very rushed for a place that was empty. Sundae was melting. Was more like a milkshake. Never again. read more

I love coming here with my kids, but I came in one day with my two toddlers and the server took 15-20 minutes to take our order, my boyfriend had to get up and tell the host. two people that came behind us got their drinks and order first which was unfair. the host gladly took our order and he was very helpful, but I am never coming to this location again. read more

Great restaurant! Wait staff is always friendly and accommodating. Food is great every time.

I had gone here a few weeks ago to get ice cream at that side pick up. I haven't been to a friendly since I was little so it was nice to try it again. The ice cream was good no complaints with that. But it was very uncomfortable. The man who rang me up, who I believe was a manger , an older guy. As he handed me back my changed he grabbed the tip jar as a hint to put money in it. I was very confused and taken back by that. And stepped away and waited for my order. I thought maybe I imagined him doing that but someone on line after me. Had the same exact interaction where he hits the tip jar to bring attention to it. It was super uncomfortable. I can't be the only one who has had this interaction... read more

Everybody's favorite place to go after _________ practice. Every night of the week you'll see kids in their jerseys, cleats whatever getting a much deserved ice cream. With two kids that are active in sports, we eat here more than we eat at home. The menu has enough variety to cover most kids and adult tastes. Except for couple of times when the food came out not as hot as I'd like, it's usually prepared well. They do change the menu around a little to mix things up. But for the most part the kids menu stay the same, chicken fingers, quesadilla, hot dogs, mac & cheese. Over the years they've maintained a few regular waiters/waitresses, with a few new ones that come and go. Some better than others and some sharper than others. Case in point... A couple of weeks ago, while we were there for lunch, there was a power outage in the area. All the waiters had to write up the checks by hand. The items we ordered came out to about $25. It almost cost us $225 dollars because our waiter couldn't do the math for the check. We watched him use up two sheets of paper trying to figure out that the tax on $25 was $200. He multiplied 25 by 8 (for 8 percent tax). My 11yo son started laughing...I had to tell him to walk away. In the car i looked at both of my kids and told them..."that's why it's important to go to school". :) The waiter seemed like a nice guy...but really $200 tax?!? read more

This place is great for kids. I'm a clean freak and this place is just to sticky and dirty for me. while they offer good yummy food, It takes a lot for me to actually go here. The prices are great and they have awesome ice cream sundaes. You can also take anything to-go from there to-go window. read more

I have been coming here for as long as i remember and its always great! The staff is incredible and the food is always good and i never have issues. I come here with my family all the time and its always the first place we want to go! Definitely 5 stars read more

This place was good. The waitress was really nice and courteous. I ordered the Reuben supermelt with waffle fries which were so good. My boyfriend got the honey bbq chicken supermelt which was amazing. All in all, an inexpensive, cute place with a good amount of variety to choose from. What more can you ask for? read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Commack, New York

Don't order the water, it tastes strange. Don't get m&ms for ice cream they're obviously old. Service was eh. Supermelt came out soggy.

They disappointed me this time I usually look forward to getting my jimdandys but this time they slacked and they forgot my strawberry syrup and chocolate syrup as well as my strawberries and I usually love going but I do not think I will be coming back I do not recommend the Jim dandy read more

On a brisk Friday night, me and my fellow besties decided to take a trip to Friendly's for some late night munchies. Our waitress was friendly, a great ambassador of the franchise. She was telling us how her shift was not going that great but still met high quality service. My one bestie, Enrique, wanted the cheese sauce for the loaded fries on the side and the kitchen messed up the order. So our waitress was kind enough to get her a new one and let us keep the messed up appetizer. I ordered the Legendary Honey BBQ Chicken Supermelt. As always, it tasted legendary. The sandwich could've used a little more BBQ sauce but still was smooth to the tongue. Our waitress at one moment, brought her phone out to show us her ridiculous brothers old hairdo. Which was completely unnecessary. When it came to ice cream time we all placed our orders and it came out pretty quick 9.7/10 for speed. Our waitress clearly wasn't a fan of her job but still was very nice to us. When we asked if she would recommend working there, but she insisted that the management is poor, the sheduling is terrible, and if you work until 11, assume your going to close. It gave us a nice laugh after a long day of working the fields. read more

I've never met a bigger bunch of idiots than the people that work at this friendly's location. Most of my encounters here were at the ice cream take out counter, and not a single time did they get my order right... and it took them a large amount of time to get my order to me in the first place. Not worth it at all. I'd rather drive to a further location than come back to this one. read more