Based on Lake Gaston HVAC's stellar online reviews (and our personal preference for hiring smaller…read morecompanies whose owners are out there "in the trenches" doing the work), we reached out to owner Pat Borzi. Wow! He's the real deal: punctual, honest, everything done with integrity, and clear communication at every step of the maintenance and/or repair he's performing. What you've read in the company's overwhelmingly positive reviews was validated by our experience with Pat. We're confident Lake Gaston HVAC will earn your long-term loyalty. They've certainly earned ours.

I submitted a request for service to multiple providers and Lake Gaston HVAC was the only company…read moreto respond. I spoke directly with Mr. Pat, the owner of the company and he informed me up front what their labor rate was per hour and we set up a time for him to come look at my unit. He kept in constant communication with me and his son Dereck came to my home and had my air conditioning and my thermostat up and running in no time. They were both friendly, professional, and great at customer service and communication and my only regret is that I hadn't found this gem of a family-owned business sooner! I wouldn't call anyone else for my HVAC needs in the Lake Gaston/La Crosse area.

Follow-up to previous review. Neighbor went under house to check on duct being down. Found a main…read moreduct down (see picture). Also has picture of 98.2 degree air coming out of duct (see picture). Heating system was working, duct was down. Don't condemn my heating system when your tech did not do the job I requested. New unit has been installed and all old ductwork under house is new. No thanks to you.

Dustin & Roberto spent a whole day swapping out lighting fixtures, adding a floor outlet & dimmer…read moreswitches! They are awesome - professional & friendly! Glenn's HVAC & Electric is unbelievably responsive! They do what they say they will do & give free estimates! They replaced out thermostat last week! That's how we found them. I had come to believe that good customer service is a thing of the past. At Glenn's it seems to be the very foundation of their business! If you need HVAC or electric work done, don't even bother to call anyone else! Glenn's got you!

Advance Mechanical replaced the HVAC systems in our house in Brook Valley last year. During that…read moreprocess, they were expert, responsive, and thorough. We were especially impressed with the fact they reengineered the system for performance and efficiency rather than simply sticking new equipment in place of the old. Their personnel were friendly, informative, and very respectful of our home and privacy. The new system has made our home far more comfortable - both temperature and humidity control has been tremendously improved. We have also seen substantial savings on utilities - both electric and gas. What had been a consistent source of trouble and expense in our home is now a source of comfort and savings. A 5-star rating would be justified If this was the end of the story. Just recently, however, the compressor failed - apparently a factory defect unrelated to any of the work by Advance Mechanical. The part is under warranty, but the manufacturer would not pay for labor to replace it because the install was just over a year ago (and the manufacturer's "labor warranty" is only 1-year even though the part warranty is 5-year). This was no surprise to us, the specifics of the warranty were explained to us when we decided on this equipment. Advance Mechanical, however, decided that this scenario was not acceptable and replaced the compressor at their own expense - we didn't even ask them for that! Clearly, we are pleased and very satisfied with our decision to engage Advanced Mechanical. Indeed, we are relieved that we found a capable and reliable company that takes pride in their work and reputation. I hope this review will help other people make a similar choice.

We have been using Advance Mechanical for over 20 years for the performance of routine maintenance…read moreon our HVAC system. We were so satisfied with their honesty and integrity that in 2020, when it came time to replace our system we had them do the work. They come out twice a year to check the system to ensure that it's running properly and efficiently. I highly recommend this company for all your HVAC needs!

I really appreciate Little's honesty and the phone professionalism. They took the time to talk…read morethrough my issue asked the right questions, and gave clear, knowledgeable advice on what equipment needed to be replaced and the price. It's rare to find a company that prioritizes helping the customer over making a sale.. Those who say they didn't get priority business or a gave a poor review - it's because Little's are so much in demand as a genuine family business.. Little's does not want to desire to be a big box HVAC company. This is an old family business. They don't have the money and time to get around to take care of everybody in ENC so don't hate on them for being first come, first serve and quality. I happen to run circles in this conference and business and I will tell you that Little's is the favored and most respected by TRANE..

They replaced our new a/c & heating system in Bath. Prompt and neat. We have used them forever it…read moreseems like. We have had our cottage for 42 years.

I called Robeson Heating and Air in Washington, NC on a Monday for a general cleaning and checkout…read moreof our heat pump. They scheduled me for Wednesday after lunch. The technician called me just before noon on Wednesday and told me he'd arrive in 20 minutes. He arrived just when he said. He (Josh) did a great job. He was very thorough. He checked the refrigerant level and the starting capacitor and thoroughly cleaned the coils. Took maybe 45 minutes.

Stay away from this company. They installed an upstairs unit in our house. I had to call the owner…read moreof the company and fuss at him because it took so long for them to begin the installation process. It was improperly installed from the beginning. One of the first nights we used it, it cut off because it wasn't draining properly. Before that, the installers drilled the holes for the upstairs registers in wrong place. The workers denied that they did it! To be honest, the company did make that right. The holes were filled and a painter came in to touch up. A few times a week during the summer, I have to go upstairs and dry out the the area around the air handler in the attic. Attached are some photos of the sweating of the upstairs unit and the improperly drilled holes. I'll not be using them for anything else. We had to replace our downstairs unit this summer. Needless to say, we didn't use Robersons!

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Did what they said they would do when they said they would do it....and more…read more Highly recommend.

Our old system couldn't maintain the temperature we set it on the thermostat. After installing a…read moreBryant heat pump the home stays comfortable all day long

They arrived at my home within 20 minutes of me calling…read more they were able to get my unit up and running quickly and they were very kind to answer all my question.

Ben had a lot to figure out to clear my drains and did an excellent job. It brings a peace of mind…read moreto know you are able to shower and flush without worry.

A Harsh Lesson in Trust: Thousands Paid, Zero Relief from Delcor's Broken Promises. As someone who…read moreco-financed the HVAC installation with Delcor, I felt compelled to share my own perspective, because this ordeal hasn't just cost us money; it's cost us trust, time, and peace of mind. From the outset, we were sold a vision of reliability. A reputable company, a full-service experience, and the comfort of knowing our tenant would be taken care of. What we received instead was a dysfunctional unit from day one. Two weeks later, it's still not working--and not a single person at Delcor is stepping up to resolve the issue in any meaningful way. I'm not just speaking as a frustrated customer--I'm speaking as someone who tried to do everything right. We didn't go with a cut-rate contractor. We chose a well-known company and paid upfront for a full system. That trust was met with radio silence, departmental runarounds, and a shocking lack of urgency. Let me be clear: the unit had defects from the moment it was declared "installed." It leaked. It was missing critical components. And instead of taking accountability, Delcor has chosen delay over resolution. They continue to request final payment for a job that isn't done. Not working. Not livable. In the meantime, we had no choice but to spend more out of pocket for a temporary cooling solution--just so a human being wouldn't have to suffer in an unconditioned space during a heatwave. If you're thinking of hiring Delcor, ask yourself this: What happens if the install goes wrong? Who will pick up the phone? Who will stand by their work? Based on our experience, the answer is no one. This review isn't about venting--it's about warning. If you're looking for true end-to-end service, or a company that takes responsibility when things go south, I urge you to look elsewhere. The cost of choosing wrong goes far beyond dollars.