Terrible customer service. Stay far away. We called them after they were recommended by our…read moreneighbor to check on our HVAC in May. Service was provided satisfactorily at that time. As the weather turned cooler, we called them back as the same unit was reading "auxiliary heat" when started. Not only did the tech not show on the originally scheduled date, we were charged a service call charge with this message on the bill: "check unit and check aux heat; found unit working fine at this time; found aux heat when go over 2 degrees as it should." When I called to inquire about the service call charge for what I would think would be covered under a warranty, no only did I speak with rude office staff, the second person never returned my call after she was supposed to be "looking into it." This week, we received a bill with a "finance charge." Apparently, there was a "30 day warranty" on the service (I was not present for either visits). Stay far away from a company that only guarantees their work for 30 days and if this was such a common issue, we should have been notified of this over the phone (remember, I had to call twice to have the technician come out the second time). We will never, ever use this company again. The Pollards should be ashamed that this is the business they are running.

I have a service agreement with Sam Pollard and Sons (of Greenville, NC) for AC and heat…read moremaintenance for several years. When my AC died, I decide to replace AC and oil furnace with a heat pump. Pollard was the only contractor willing to include my entire request, address my questions and concerns and provide a written price quote. They removed old equipment and installed the new system along with installing ductwork in a recreation room that was added to the house. I can't say enough about my satisfaction on how they completed this project and how the company stands behind their work. They worked for three days to get the job done. The technicians were extremely polite, courteous, thorough, knowledgeable and cautious while working around my floors and furnishings. Although I had many questions they were very patient and professional in giving me thorough explanations. The technician team did a fantastic job. They demonstrated great teamwork throughout. They represented outstanding workers. Great company from the salesman to the tech team, all aspects of the purchase and installation were top notch. We are very satisfied with the overall job and excellent customer service.

I reached out to him regarding replacing the TXV on my 2-Ton Trane heat pump unit which was a R22…read moresystem. He informed me at the time of the call that he would be able to complete the job on my heat pump system and with parts and labor it would cost $908.53. So in order to confirm services that I would have to pay for the TXV part which was $349.09, and a time was scheduled for him to come out and take a look around the unit to make sure it was easily accessible. Coop stated he was not going to come out and do a diagnosis since I had already gotten one from another company he was just going to change the part in question. (I should have known he wasn't so reputable who runs a true business and strictly goes off what another business say and don't do there own proper diagnosis.) Coop and his son arrived at my home on 4/1/2026 @ 9:15am seen on multiple camera systems rushing taking their belongings on this side of my house where the heat pump system was located. My husband ended up working from home that day and looked out our side window to see Coop rushing and seeming to be very fidgety. At 9:22am my husband walked around the side of the house and Coop jumped in shock to see him home. After a while my husband proceeds to come in the house and look out the window during in which at the time Coop is supposed to be pulling vacuum on our system. When Coop saw my husband looking at him out the window ( he get his son to block the window so my husband cant see how much refrigerant is being recovered.) So, my husband goes back outside to ask about the refrigerant and was then told that we were low 4lbs. Mind you a reputable company came out a couple days prior and informed us the we had the proper refrigerant the issues with the TXV valve. So, OK at 10:21am he informed my husband that he had to leave to go and get a supply of R22 refrigerant to put back the 4 lbs that was all of a sudden gone from a couple days ago. (I'm not sure how this happen when the system hadn't been running and there was not a leak on the compressor.) He and his son returned at 10:42am rushing to finish the job due to earlier him stating he has to hurry up because he is son has to be to work at noon and he has to get some work out of him. Well here is another lie from this non disclosure of his. "It states labor would be approximately 3 to 5 hours", so you mean to tell me between 9:26 and 10:21 am you pulled and completely recovered old refrigerant, removed the old TXV, replaced / brazed the new valve using new seals, replaced the filter drier, ensuring the sensing bulb was correctly position and recharged my system properly in that short amount of time. By 11:20am he was asking my husband to turn on the A/C inside the house never informing us when he came back that he had put 407C refrigerant into our system. Never did we discuss him pulling R22 from our system and mixing it back with 407C. So sir if my system held 6 lbs of refrigerant and you recovered 2 lbs of R22 but had to put back 4 lbs of the 407C, you mix the Freon and locked my system up. He stayed at my home long enough to see the system turn on and he hurried up and left. My husband monitored the system after her left and notice not even 3 minutes after he left that the compressor was making a funny noise. He called him back and told him that there was an issues and the compressor wasn't sounding right and he states he did his job and it wasn't his issue. This system didn't run 2 full hours before completely going out. This guy mixed refrigerants and locked up our compressor. I reached out to him and his only resolution was that I signed a non disclosure, but yet you did follow the rules of your own non disclosure because it states you would " recharge system with existing refrigerant" and this you did not do you contaminated my system with 407C the oils mixed and locked up my compressor. I have proof of paper work from 7 reputable companies that this was the root cause of my problem. Your wanna be business is already listed as dead pooled it will just go down even more.

Coop's is highly recommended. Mr Cooper answered my call at 6pm about our AC being dead on a 95…read moredegree day. He was here the next morning at 9:30 and quickly diagnosed the problem. Picked up the parts and by 10:30 we were up and running and cooling again. He will be the only one that I call and I suggest you do the same. Thanks Coop, You're first rate all the way.

I had a complete HVAC system replaced in my Belhaven Condo. The Hvac work was seamless and when…read morean issue did arise it was handled with customer first professionalism. I would not consider anyone else.

Replacing an AC is not fun. But Pitt Heating & Air made it as painless as possible…read more My AC stopped working during this very hot week. They were able to come and check out the problem within a couple hours. They attempted to just add freon but unfortunately that was not the issue. So we had to replace the whole unit. Everyone representing Pitt Hearing & Air was great to work with. They were great in going through the different options and the whole process with me. They arrived to install right on time, they worked hard all day. They were very respectful and pleasant. And my home is now so comfortably cool! I would recommend them for your AC needs.

PITT HEATING & AIR saved the day! I have been living in a remodel without a/c on the first floor…read morethrough some unbearably hot weather, waiting for the general contractor to "get to it." My neighbor told me about Pitt, and shared that he has used the company for two major household installations with great satisfaction. He encouraged me to call Pitt, and I did. WOW. Within 48 hours I had a brand new gas pack, all new duct work under the house, inspection completed, and functioning air conditioning (AND heat for the winter). They are honest, efficient, reliable, professional, clean, and extremely thorough. They carted away the broken down old heat pump, the air handler, all the old duct work, and a large shrub. After the installation was complete, and I had been enjoying the cool air for 24 hours, one of the owners stopped by to make sure I was completely satisfied. A business should always strive to leave a place in better condition than they found it. Pitt raised the bar for the rest of the service providers on my remodel project. (PS Getting rid of the old air handler for the heat pump opened up the hall closet under the stairs! Yippee!)

Buddy and his team replaced and relocated the water heater in our home. They did excellent work…read moreand were very helpful with providing us information on other services we need. We will be using Futrell for all of our plumbing needs.

The service I received was always good, and the technician, Erik, was great; however they raised…read moretheir costs far to high to be competitive (more than doubled). I had to find someone else for my HVAC PM's.

Would give 0 stars If i could. This company did my HVAC inspection on my very first home ever. I…read morespecifically asked about an issue in the attic, I was told everything was fine, and now that its summer I have figured out that I have a massively (as in, no way a trained hvac technician should have missed it in a Million years) cracked emergency condensation pan which is now leaking water into my attic, drywall, ceiling and dripping to the floor below. Tried reaching out to their customer service several times this week, was told I would get a call back each time, and each time my call was never returned. Reached out to the realtor that helped me with the home purchase that recommended EMI do the initial inspection, he emails the owner of this place to tell him I have an concern and havent been able to get his customer service dept to help me, and he Simply respond "Have him call the office". What a Joke of a company. All they care about is your money, clearly. Not even the owner cares enough to go out of his way to do something for a customer that they screwed over. Do not do business with this company. Do not give them your $.

Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

Ben had a lot to figure out to clear my drains and did an excellent job. It brings a peace of mind…read moreto know you are able to shower and flush without worry.

A Harsh Lesson in Trust: Thousands Paid, Zero Relief from Delcor's Broken Promises. As someone who…read moreco-financed the HVAC installation with Delcor, I felt compelled to share my own perspective, because this ordeal hasn't just cost us money; it's cost us trust, time, and peace of mind. From the outset, we were sold a vision of reliability. A reputable company, a full-service experience, and the comfort of knowing our tenant would be taken care of. What we received instead was a dysfunctional unit from day one. Two weeks later, it's still not working--and not a single person at Delcor is stepping up to resolve the issue in any meaningful way. I'm not just speaking as a frustrated customer--I'm speaking as someone who tried to do everything right. We didn't go with a cut-rate contractor. We chose a well-known company and paid upfront for a full system. That trust was met with radio silence, departmental runarounds, and a shocking lack of urgency. Let me be clear: the unit had defects from the moment it was declared "installed." It leaked. It was missing critical components. And instead of taking accountability, Delcor has chosen delay over resolution. They continue to request final payment for a job that isn't done. Not working. Not livable. In the meantime, we had no choice but to spend more out of pocket for a temporary cooling solution--just so a human being wouldn't have to suffer in an unconditioned space during a heatwave. If you're thinking of hiring Delcor, ask yourself this: What happens if the install goes wrong? Who will pick up the phone? Who will stand by their work? Based on our experience, the answer is no one. This review isn't about venting--it's about warning. If you're looking for true end-to-end service, or a company that takes responsibility when things go south, I urge you to look elsewhere. The cost of choosing wrong goes far beyond dollars.