After a lot of back and forth I decided not to buy their vehicle but they did what they said they…read morewould do it just wasn't the exact vehicle I was looking for so the search continues

Very unprofessional and inconsiderate of my time. We had arrangements made and he led me on…read morethinking I was getting the vehicle then all the sudden I can't get ahold of him. I had to have my girlfriend reach out and act interested in the truck to get a response which he responded within minutes. When I caught him responding to my girlfriend and not me, he tried to blame it on his personal life. My loan was approved and willing to do anything to make it work and these guys don't seem to wanna do business!!

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Once again Austin's has come through for me in my time of need! My car kept dying while driving and…read moreit turned out the cat was bad. Austin's got the part next day and got it installed in a flash. Then the alternator died! So these guys had me bring in the part and hooked up the install. Thank you for always coming in clutch Austin's!!

Very busy. They don't take appointments so I got there right when the service doors opened at 8:00…read more Three cars came right after. All of the people who work there were very nice. Exhaust sounds great.

I had been shopping for literally 3 months. Every day. I scoured the entire nation. I was looking…read moreeverywhere for.the specific make, model, mileage color, options and price. I was so frustrated and had test drove over 20 cars it was always something. Car wasnt as advertised, mileage too high, I was 4 mins too late twice, staff was rude etc. I wasn't in a hurry because I have another vehicle, but I just wanted this particular Lexus. Did my early morning internet search as I'd done every day. There she was. 2017 Lexus IS200t. Black on black. Tinted windows. Perfect mileage and all the options I wanted. In Tacoma too? No way! I jumped on it via email and got Aaron. Nicest guy ever and I was straightforward about what I wanted to pay. He was straightforward that wasn't going to happen. No problem. I'll keep looking. I left the convo with "well if it's still sitting there and you just want it gone, I'll give you X (closer to asking) cash out the door. He explained that probably wouldn't work and thanked me for my time. I never caught a hint of attitude from him. 2 days later as I was just about to cave and get a lesser car, he text me that they would accpety cash offer. I flew down to test drive it. When we got back, he asked me if I was done shopping. YES! Let's do this. Off to financing. Where I met Tiffany and Shelly. Both very friendly and personable. The type that just make you feel good about doing biz with them. Signed all the docs and needed to come back the next day with the balance. Easy process again. Got the keys and I'm driving my baby home on cloud 9. Got maybe 5 miles away and the tire pressure light came on. I was so upset. I didn't think the dealer did anything shady. I know the car had sat and they needed to jump it. So it threw some things off. I immediately called Brayden (owner?) And he told me to make an appt with service and they'd give me a loaner. Which I did. Called John in Service. Explained what was going on. He booked me an appt and when I arrived he gave me world class service. Listened to me and came up with a fast, equitable solution. One day later I have my car back and couldn't be happier. The entire staff treated me exactly as I'd treat a client. Legally, they didn't have to do the little corrections. There was zero hesitation to do the right thing. Brayden said he wanted me.to be satisfied and I am. Thank you Brayden, Aaron, Tiffany, Shelly and John. You are all the best!

BUY BEWARE!!!! First off EVERY car I've drove was manual. I even drive a Manual Semi. That being…read moresaid... Went to buy a 2017 Subaru crosstrek manual from them. Test drove it, and it was fine. Everything seemed well. Upon delivery I heard a BAD clicking sound! Said I would not accept this and they said they'd fix. Took the car back so they could check it out. 4 days later they called me and said they'd couldn't find anything even after driving for 100 miles. So I had to go down to check it out. They didn't drive it even 10 miles. Yes I looked at the odometer. I proceed to drive for a half hour and come back, btw their shop looks WORSE than the shop I worked at, IN THE ARMY!, and we ALL know those can be bad. After coming back and hearing the sound I stand around and wait for the "shop foreman". Rather a joke of a man. I tell him to get in, he sites right seat and I BARELY turn out of the parking space and immediately hear the sound. He looks at me confused, and I Have to tell him it's either the CV axle, or the differential, and that they need to fix. Two weeks later they tell me it's ready to go and that they not only replaced the CV axle but the transmission too. Now here I am under the car at THIS VERY MOMENT, replacing the "new" cv axle they "just did". As a mechanic myself, I know when shts been worked on, and this hasn't. Yes "maybe" they did something to the cv axle("repaired it"), but the transmission was NEVER replaced! That was a LIE! There's NO evidence they even did anything but some lock washes on some questionable bolts. If the did "replace the cv axle", why did this one fail now if it was new? Now I know what you're thinking, and YES the part numbers match on both axles! So why if this one was new(from Subaru) did it fail SO fast if this was the only one new? So there's NO doubt in my mind that they lie! The trans is NOT new, as is the axle. They LIE! So keep looking and DO NOT BUY HERE! Picture for reference on the axle. If you know mechanics, or even if you don't, explain why this happens on a "new" axle(from the manufacturer) when it's only been driven on the road and for less than 4 months and bought this VERY year! Please go somewhere else! Put these people out of business! Oh! And too the business, if you really want to dispute this with me, back date your purchase order on these parts!(because I know it didn't happen). I'm gonna want to see those! Should've asked for them in the start! But I was Too trusting. Learning myself here.

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

Want to buy a lemon and get lied to buy a car or truck here. They are your best friend until you…read moresign the paper work, this dealership gives the used car market a bad name.

Greg my sale person was super great and NOT pushy! We came the 1st day to look and he didnt call…read moreand text the moment we left the parking lot! We went back and I bought the car I wanted. I got a great car with low miles at a reasonable price

Most refund amount was sent but they still owe $1,840.69. Not sure why they didn't send all of it?…read moreI'm still waiting for the remaining amount to be sent. Shady..

I purchased a 2016 dodge Dart from Ramon on 2/17/25. We initially left the dealership to look at…read morebigger more reputable ones, for some reason I felt like I should help out a small business and we went back. We paid 9000 down and he offered us 6 months in house loan for the additional 1509. We paid 6 payments of 251.62. About 2 months after my last payment I called asking about the title to the car. Ramon was immediately evasive. He stated that there was a lot of mail theft and he didn't want to send it to me. I relayed I had a locking mailbox and an account with USPS so I see scans of all the mail sent to me prior to receiving it. So please just send me the title. He was short on the phone and acted like it was an issue for him. Then he finally agreed to send it out. He didn't ask for my address or any details, which I thought was strange but let it go. The title was never sent. I decided to take my car to the mechanic for a standard check up. The car has been tampered with and had ongoing issues but wouldn't show any codes So I didn't know that I was driving for over a year with major issues. It doesn't show any check engine lights and the code machines won't work on it. The mechanic shop told me that someone made my car that way. I can't prove it was Ramon but I fully believe it was. About a week After I made the purchase He made me drive to his dealership to take pictures and send me to his mechanic for a tire sensor. The mechanic was messing with my engine for like an hour calling and whispering on the phone while working on it. My partner and I thought it was weird but again we let it go. Now today may 8th 2026 I have contacted him again. I was angry and asked him to please just send me my title. He hung up on me. So I called back and repeatly said please send me my title. He called me a b**ch and hung up on me multiple times. Just to call back at 12:49 and state he was sending the title. Moreover, when I was there the second time for the sensor work an employee was on the phone with another customer angry asking for their title. The employee stated that she had moved and it was lost in the mail. again we though it was strange but had already purchased the car at that point and we're none the wiser to the title issues we would also be dealing with. I don't know what they get out of keeping the title, I don't understand why he is still in business. he sells broken cars, makes it so they don't show codes, and won't sign them over well after the legally allowed time frame. I spoke with the DOL and they want me to report him. I hope everyone who has been ripped off and cussed at by this unscrupulous man reports him To the DOL. it's the only way we can stop him from hurting other consumers. I would also like to get in contact with others who have as the horror of dealing with Rock Auto Sales LLC.

I highly recommend checking this business out before going anywhere else or even after you've been…read moreother places and become discouraged. This is a small locally owned business with an owner who actually works with you and cares about the sale they're about to make. They stand by their vehicles and I have nothing but respect for them,