Chad Bass recently helped us purchase a brand-new Hybrid Grand Highlander, and the entire…read moreexperience exceeded our expectations. His communication, honesty, knowledge, and professionalism are truly unmatched. We were very thorough buyers and had a clear vision of exactly what we wanted, and what we didn't. Chad respected our preferences throughout the entire process. He never pressured us to purchase unnecessary add-ons or upgrade to higher trim packages. Instead, he listened carefully, answered every question honestly, and made us feel confident in every decision. Most impressively, Chad was able to order our dream car in nearly half the time quoted by other dealerships. He kept us informed every step of the way with timely updates and outstanding communication.

Never going to have any vehicle serviced here again…read more Ever since my Toyota Highlander Hybrid (VIN: JTEEW41A682002477) suffered major engine failure, I've completely lost trust in this dealership's service department. I relied on the information and inspection reports provided to me during routine maintenance visits, only to later discover that serious issues with my vehicle were apparently overlooked or never properly communicated. At every oil change and service appointment, I received inspection reports filled with green check marks across the board, giving me the impression that my vehicle was in good condition. Looking back now, it feels like there was far more concern for selling overpriced services than actually ensuring the long-term health of my vehicle. By the time I realized something was seriously wrong, it was too late. My Highlander Hybrid eventually developed engine knocking caused by internal binding that interfered with engine rotation, and the P0A0F code appeared. That was the last day the vehicle was drivable. Now it sits at a shop lot while I try to figure out my next steps. Because of this experience, neither I nor my friends or family will be bringing vehicles to this service center again. Very disappointing experience. Never again.

My son was driving my 2006 Dodge Ram 2500 from Vancouver, Wa. to Gig Harbor and the water pump went…read moreout in Lakewood. He limped it to Tacoma Dodge the day before Thanksgiving 2022. The service time to fix the problem, and their communication were top notch. I was assigned a representative (Mikayla) who contacted me with all the estimates, and responded quickly to a voice mail I left her. The work was done several days before I could travel from Vancouver to pick it up. When I arrived at the train station in Tacoma, (in the process of Googling the address of Tacoma Dodge), I saw the yelp rating was less than ideal. I read comment after comment of mad people who had had a bad experience. (I don't think people with good experiences are as motivated to get on Yelp. So, I'm here to balance it out). They are in an industry where parts can be scarce, and it's obvious they are always busy working on someone's valuable possession. I would encourage every customer to post about their experience good, bad, or in between.

Here's a copy of my Google review…read more The general manager of this dealership should be fired. It was the most rude unprofessional and insulting experience of my entire business career. I had a concern that I wanted to bring to the attention of the general manager and he could not be bothered and got very insulting about it telling me that he was too busy and that I should only speak to his service manager. I told him this was a pretty big issue and I just wanted to speak to a general manager and he continued to berate me instead of willing to listen. I have worked in the corporate world all of my life all the way up to being a VP of sales and regional director of national and international companies. I would never treat someone the way this guy did and if one of my employees did it I would fire them immediately. I have purchased brand new vehicles on average once every 5 to 6 years my whole life including Mercedes dealerships vehicles. When I bought this truck that only has 33,000 miles on it now. It was brand new and I paid cash in full. One of the easiest customers you can sell to is a repeat customer that you take care of and you treat them well. This guy blew it. This general manager should be fired. I brought my truck in and these guys wanted to charge me $350 for a simple diagnostics test which is more than I ever paid anywhere but I said okay After that they called me back and said well they need to pull the engine apart a little bit more and it will be another $2,100 on top of that that may or may not be covered by the warranty. I asked the service department can you please verify it will be covered by the warranty and that that 2100 will count towards the repair and he said he couldn't verify it until after they do this further inspection until after I paid them another $2,100 which to me is unacceptable and seems very shady. I came in to have a calm professional nice conversation with the general manager and he couldn't be bothered. He told me he was too busy and he started insulting me that I didn't want to just talk to his service manager. I politely said look I really want to talk to you, can you give me a few minutes and instead this man was the most rude unprofessional person I have ever dealt with. Based on those repair experiences I would tell anyone don't buy a vehicle here. Based on my experience with that general manager I would tell anyone don't buy a vehicle here. Frankly he should be fired immediately. As a sales professional my entire career in the corporate world one of the things I was always taught your best customers and the easiest one to make a sale to are the repeat customers that you take care of and you show them that you care. This general manager made the dumbest mistake he could have ever made, showing me his complete indifference that he couldn't be bothered and then insulting me in the conversation because he didn't want to listen to me for even 5 minutes. I have had the truck for 5 and 1/2 years now, purchased brand new from that dealership and I paid cash for it. It only has 33,000 miles on it and because this guy showed me he didn't give a damn I will never buy another truck there as long as I live. I have never been treated so rudely and unprofessionally in my entire life. I am a good customer who paid cash for his truck and this guy couldn't be bothered listening to me for 5 minutes without insulting me and being incredibly rude. This general manager clearly doesn't get it and he should be fired. He didn't even think how this could have potentially been a sales opportunity for him. I've had the truck for 6 years now and because of how insanely rude he was, because he couldn't be bothered giving me a few minutes of his time I will never buy another product from this dealership as long as I live.

Traveled 1500 miles 1 way to purchase a car that was that was wrecked In front ! The way they put…read moreit back together, was purely an amateur job , body lines were horrible on the front end mismatch paint don't waste your time with these guys, salesman look like he just crawled out of a hole ...

I was in need of a reliable vehicle since my pickup Broke down on way to work at my new job only 3…read moremonths in.. Anyway Daniel hooked me up with a 2016 Volkswagen Passat and I have been loving it every since. That was March 2020 and my wife and I still love it. Get a lot of compliments too! If I or any of my friends need a vehicle I highly recommend EXPO AUTO and Daniel !!!

First time here. Myles was a great service advisor. The service department waiting room was very…read moreclean quiet and comfortable. They kept me informed. Good snacks, coffee, water. I recommend this dealership.

Amazing customer service. Came in for an oil change and everyone was very polite from the GM to…read moresales to service they went above and beyond a couple times for me with questions and Inquirys to service and satisfaction

I highly recommend Stephen Hammes if you're looking to buy a car. He was friendly, professional,…read moreand accommodating. He wasn't pushy or trying to oversell me on anything. It was an easy and positive experience.

Martizes Holma was amazing so helpful and the process was easy…read more Bought a Crosstrak hybrid

I purchased a new Ford F150 from Titus Will Ford in Tacoma and they sold me an extended warranty…read morethrough United Car Care (UCC). I have never filed a claim until now. My rear brakes started making noise so I took it to the local Ford dealership, Ford of Kirkland, because I had moved to King County. In addition to brake pads and rotors, I needed new calipers which cost over $1,100.00 extra. I filed a claim with UCC because the mechanic felt that the calipers had failed - I agreed. UCC denied my claim so I posted a negative review about Titus Will for using UCC. The Director of Customer Service, Dawn Walston, took immediate action! She contacted Ford of Kirkland to collect information and then reached out to UCC and spoke with the UCC claim adjuster's boss. Dawn really knows about car repair! She determined that the calipers did in fact fail and should be covered by my policy. She convinced UCC to honor my claim! In addition, she had a check sent to me directly from Titus Will to speed things up so I would not have to wait for a check from UCC because they're located in Colorado. WOW! This is customer service like I've never experienced! Titus Will did not make a dime off this repair and yet they were willing to go to bat for me! I don't know how on Earth Titus Will found such an amazing employee like Dawn Walston!! She is just amazing! I'm going to make the drive to Titus Will for all my future repairs and car purchases. Highly recommend!!

Avoid Service Department…read more Brought in my 21 f-150 with harsh shifting from the 10 speed (if you know, you know). Staff is courteous and polite. Paid $304 for them to tell me nothing is wrong. I disagree, but I understand that I agreed to a $250 diagnostic fee. The icing on the cake is $25.63 in "Shop Supply and Environmental Fees." When I inquired, they mentioned the paper floor mat and plastic seat cover. Bonus round: check out the service prices

Once again, another family member buys a car from NW Autoloan, thanks for helping my family and…read morefriends out AJ

I bought a car August 1st, 2018 from AJ and Eli over at Northwest Autoloan. Great all around…read moreexperience at first, they financed me had me in a car that they said had just been serviced and even had the oil changed for me that day across the street. (Pretty cool, right!?) That was the end of the good, once the car left the lot all professionalism or even common courtesy left with it. To make a long story short(and so it will fit into this review) here we go: On August 7th 6 days after buying the car I was driving down the highway and the car seems a little funny so I was going to pull off at the next exit. As I get off the whole car turns off and I luckily coast into a parking lot. I do a quick check under the hood and determine that I will not be able to drive it home. I have it towed home around 3 in the morning. The next morning August 8th I call AJ, the owner and he tells me he will call back around 1230. (This is the last he answered or took my calls) No call or call back. I would receive scattered texts and promises to call but no real solution or faith that one would be reached. I had the car towed to the local Goodyear and they said it is hydro locked and needs a new engine (this can't happen in the six days I have driven the car). I checked the oil and all fluids daily(again only had the car 6 days) because it was a used 2003. I also placed cardboard under it when parked at home to see if there where any leaks. There was some leaks, but nothing that indicated a catastrophic loss like this! And now today August 16, 2018 over a week since the car broke down and only 2 weeks after I bought the car he finally decides to call me(only after changing my review on Facebook and calling everyday for over a week). He tells me that he calls me on "his time and his schedule". No sense of urgency or care. DO NOT BUY FROM THIS PLACE!!

We were sold a car that we were informed had recently had the engine fixed and was in sound working…read moreorder, sadly oír very first drive of the car within 48 hours of initial purchase we learned the motor was blown and had been in very bad shape for quite some time. It broke down on the freeway costing us over $534.00 out of our own po ket to have the vehicle towed back to their dealership and for us to rent a rental vehicle in order to get back home. This experience has left my spouse and I now very leary and nervous about used car dealerships. Thankfully we are informed by this dealership they will return our money, for this i am extremely geeatful and sincerely appreciative. Respectfully, PaulMichael & Alla M Update; I was fortunate enough to meet with the owner himself on Monday. September 7th, and this man was above and beyond kind, compassionate understanding and professional. This is truly a family run business, and I would stand behind this company support this company. And I will definitely buy again from this company. They completely reimbursed us over the Mercedes Benz purchase. As the owner himself, I was not aware of the engine problems that existed previously before the purchase. These people have honor integrity and principles, literally everything one can hope to have when having to buy a used car in today's scary environment. Thank you Alhamadani Auto Sales

Business sells damaged and unsafe cars without proper inspections. Just read past reviews…read more Sold my family a car that both headlights wiring harness was already shredded. They said they would fix it, they ordered one from a second hand yard. Then the headlights both went out AT NIGHT on the freeway. The dealership refuses responsibility and refuses to repair or inspect. This is just one issue among many. Anyone else having issues? In the process of filing a lawsuit since they refuse to assist or take responsibility for unsafe conditions.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

they sold me a car with a bad subframe and said it was bad motor mounts. shady business practices…read more i wrote this in 2021 but never finished. im pretty sure they are out of business now.

I gave 1 star only because I cant give zero. Avoid this…read moreplace at all costs. The cars are dirty in and out. They don't test the cars before they sell them. Most cars are garbage here. Bought a Mazda SUV here. I left the engine running and layed on the ground watching for leaks. After 5 minutes I saw no leaks and no signs of previous leaks. All fluid lvls were good, so we bought it. Got home and the next day noticed oil and water slowly leaking while it was running. Fixed the water leak but the oil leak was hard to find. So we added a half a quart of oil each day until 10 days later we heard some crunching noises under the car and it stopped. Gave it gas and nothing. Towed it home and found out the transfer case Imploded. It was trashed. Upon removal gears were broken and lots of metal chunks inside. Bought another transfer case and $1200 later we were back in action. It still had an oil leak which was fixed. I will never go back to this place