Incredible service. Quick turnaround and had an appointment set up even over the weekend for…read moremonday. The man who helped us name was Chris and was extremely helpful. We were out of town and someone was watching our house, and he face timed me to show me what was going on with the unit. He also broke down what we could do moving forward without the typical forcing things or making you spend money that isn't needed. Overall, 10/10 experience and will use them again in the future if need be.

We called Primo the day after Christmas because our heat went out on Christmas and we didn't want…read moreto bother anyone on the holiday. they did come out the day we called but needed a part they didn't have and were to come back the next day. they come back the next day with the wrong part so now we need to wait another day to get our heat fixed. They did fix our heat finally on the 3rd day but when i get the bill i was charged a holiday fee! You think they could have waived that since one Christmas was the day BEFORE and because they screwed up and didn't fix our heat until the 3rd day. UPDATE the company reached out and tried to make things right! The service guy was great and there was an issue with the billing. It did take a day longer to get us up and running because of a wrong part but they did offer some money back that i appreciate. i am very thankful they reached out to us!

This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

I needed HVAC service quickly and Nashville Solutions came out and quickly came out to check on the…read moreproblem. I was happy with the services and the cost seemed reasonable. Very nice, communicative, and easy to work with!

Had a great experience with Nashville Solutions. When my AC went out this week, I wanted to find a…read morelocal business. Nashville Solutions answered my call yesterday afternoon and were here today, promptly at noon. Demetric did an awesome job and was super nice. The price was less than I expected and the AC is already running great. He vacuumed up the water overflow in the drip pan, cleared the pipe running outside that a previous owner had caulked over, and then cleaned the unit and topped off the freon. I will definitely be using this business again and would recommend them.

The technician checked the unit, which had a sound, he fixed the sound without charging me, and…read moretested everything as part of the rountine maintenance, I'm very happy with the visit.

Going through a nightmare situation with a Cool Ray right now. Purchased a new HVAC system from…read morethem last year. About a month ago, it stopped properly cooling. They decide it's a bad coil and need to order a new one. It takes weeks. They come and replace the part finally. They leave. It still doesn't work. They come back the same day and say now they've fixed it. Next day when it gets hot it's still not working. All the while, everytime I call I have to go through an answering service instead of actually talking to someone with the company. Avoid this company like the plague!!

Highly recommeCalled at 10am they were here around 120p. Ashley was the guy who fixed my issue…read morequick. I had a bad dual capacitor (both the start up fan and the cooling function). Replaced that and was good to go. In and out about 20 minutes. ~$200 for the service call and part install. 1 year warranty on capacitor. My real estate agent recommended them.

I noticed that my a/c wasn't cooling. McCarroll was able to send a tech out the next morning at…read more8:30am. They ended up having to replace the 12 year old unit and were able to send a team out within 2 days to have the new one installed. Further, Mike M. provided me a Carrier unit for the same price as the Payne by Carrier unit I requested because it wasn't readily available. I would recommend their team for technician repair and replacement.

Bradley Heating & Air was great to work with. They showed up on time, were honest, and explained…read morethings in a way that made sense. The work was done right and the whole process was easy and stress-free. I'd definitely recommend them to anyone in the Lebanon, TN area.

I called them this morning and the girl who answered was very friendly and helpful…read more They had a repairman in our area and he was able to stop by a couple hours after I called. He had the parts needed for my heat pump and everything was running great in a short time.

First Call does a great job I called them for my parents house and they were quick to remove the ac…read moresystem and install the new hvac unit. It is working efficiently and I haven't had any problems! I highly recommend!

Had the worst experience with this company! They charged after hours fees for coming at 3 PM. 3…read morePM... not 5 PM. That was an extra couple hundred dollars. The man then arrived and was apparently new, yet trying to diagnose this alone. After being in his car for 45 minutes with no update, he finally said I would get it fixed 4 days later and the diagnoses was one they had said before (that was also wrong then). It was wrong again this time. I called another company, they came out the following day and it was fixed in a day. Will never recommend MJ Frick and their incompetency.

Don't use them if you expect a courteous professional to show up. Not a good company of employeesread more