I recently purchased a 2021 2500 GMC Denali. This was by far the worse vehicle purchase experience I ever had. So after the used car manager tells I needed to put in an application with them in order to get a better deal that day, he then tells me it can't be done till Monday. I told them I would be using my bank and my credit was basically ran for no reason. Come Monday the salesman says you need to go through your bank but you can't get the deal we offered you on Saturday since you didn't get it then. After telling him absolutely not he messages me back and says ok we will do it for the amount we agreed on Saturday. So after paying $90,000 for a used truck, I never would have thought the things that would come after would happen to us. So the vehicle was purchased at night and we never got the chance to do a complete walk through of the vehicle and was never asked. After taking it home I soon realized that there were issues with the truck that the dealership said could not be fixed do to it being sold as is. For starters the side mirrors would not fold correctly and was seen messing up by a service consultant for Frontier Dodge. There was so much leaked oil underneath the bed of the truck that was very concerning, and to top it off several huge dints and a scratches that will need to be fixed. Lastly the salesman tells me nothing will be done about the vehicle, and basically told me it's my fault I didn't look it over before purchasing it. He proceeded to tell me the vehicle was detailed and that was a lie also. There was trash in the center console, the windows were still dirty, and the sticker was still on the rear window so I know it was not cleaned. I will never recommend anyone to this dealership nor will I NEVER do business here again. read more

Update from my last review. I thought they were somewhat decent because of one salesperson only because management was horrible at that time, but she gave me a bit of hope. Today changed it all. I took my vehicle in for a diagnosis, and it came back with the main problem being what I pretty much had suspected so I could have saved $130. They also said I needed and oil change, new spark plugs, and a transmission service along with new cab air filters and air filters. . Oh and they also said I had two leaks, which I have never seen any evidence of. I took the car for an oil change two weeks ago and they never once mentioned anything. Another funny thing is, they said I needed new wipers and I changed them out last weekend. So today's job which I had suspected was going to cost me $900 and I can do it on my own for $200. Stay clear from these vampires. Sonya was my service advisor. She sounded all sweet and all, but I'm sure that's why they hired her. Just to rip everyone off! read more

Got a letter in the mail with a scratch off deal and our numbers matched up for a 50 inch TV. My roommate and I went in to the dealership (Used side) to collect our prize. Upon arrival we learn that there is a second number printed and we did not actually win. Really disappointing and the salesman kept trying to get us to buy a car even though we said that we are college students and couldn't afford it. We almost left empty handed but got a coupon for a "diners saving club". Overall poor experience and feel very tricked. Will not be buying a car here in my lifetime and will recommend friends/family to do the same. read more

Had a wonderful experience purchasing my new FIAT from Mark McCall at Frontier Dodge Lubbock. He was absolutely wonderful to work with and I highly recommend him and the team there. read more

Staff was courteous over the phone and in person as well. Service went as scheduled no issues. I will be using them in the future.

After the sale, good luck with your vehicle. They don't stick to their word and trying to find out anything from them is next to impossible. Never answer calls, never call you back when they say they will. If you leave a message, don't expect a call back either. After two tanks of wasted fuel driving back and forth from Seminole, and losing $2,600 that we apparently can't get back now after being lied to saying we WOULD be able to get back since parts haven't even been ordered, we learned our lesson the hard way. Don't waste your time or hard earned money with this company. Wish we would've listened to the reviews before hand, we would have taken our business elsewhere. read more

Just leased a brand new Jeep Wrangler Unlimited with the sales associate, Mark M. I am new to leasing and Mark was amazing and extremely knowledgeable which helped me feel secure in getting a great vehicle for a price I can definitely afford. Mark was patient and kind enough to spend a good amount of time with me so that we could make sure that my purchase under the best conditions for me. Frontier also gave me an amazing price for my trade in. Mark M. is very much recommended! read more

This place was really a joke. I went to look at a car i inquired over the internet. Drove nearly 200 miles to see it and when i arrive and take it for a test drive the a/c doesn't work. everything was promised to be excellent about the car and that came to be untrue. They told me they would check it out and then call when it was fixed and of course i have now waited 3 weeks for the call and still haven't received it. Of course i would not have bought the car anyways but atleast call a guy back. Anyways, i am just not impressed w/ this place at all. read more

My daughter who is 18 years old just started at Texas Tech and has a 2017 Jeep Renegade that is still under manufacturers warranty. She calls me in a panic because her radio won't turn off when she turns the car off, she tried numerous times. I tell her to take it to a dealership there in Lubbock so she takes it to BOTH dealerships and they both told her they could not look at for at least a week and sent her away! Fortunately, I still have a buddy from my Tech days that lives in Lubbock so she took it to him and he fixed it in 10 minutes by doing a master reset. Just can't believe these dealers either did not know how to fix it OR they just refused to help her. read more

Thank you for your services you always respond quickly to our vehicle needs! We have always had excellent service and I am big on communication and as long as you deliver excellent service with conveying any and all details you will always have my vote! read more

Owner asked me to contact Rick Harrison the GM for issues, I had with the service department, I have called asking for Mr. Harrison... goes to voice mail, Its been over a week and still NO CALL BACK, The service writer when asked about the auto Text that they use when you leave your auto, is a Big Joke, it ask if you needed any other service reply, which I did, when I go to the service center to pick up my truck, the service writer tells me they rarely look at them. Still driving with an AIR BAG light on .. after the recall repair, which was never on. and was told it will COST me $245.00 to fix. Bad Experience.. read more

I wish I would have read the reviews prior to purchasing my truck from them. I had arranged to have my tool box relocated from by 2013 Ford F350 and placed into the new truck, they forgot and had do it while I waited. They put the first scratch in the bed moving the box. I had an after market bumper installed on my Ram 3500, they failed to hook up the sensor, no big deal right. They took the truck in to fix the sensor and would up gouging the front right rim with a car hoist, they said they would replace the rim. I went two days later to pick up the truck and they had put a friggen scratch on the drivers side of the truck. They said they would fix it, so they took it to Precision Auto for a repair. I just picked it up, the rim they installed is scratched, they did not fix the scratch under the protective film on the fender. I am a 40 year Ford person that decided to jump ship and go to the Cummings engine. WHAT A MISTAKE -their service department is a disaster and mismanaged worse than anything I have ever experienced. I have spoken to various levels in their Management Group and hear the same response, they are sorry. I would like to speak to the owner but they will not provide a contact number. I hope the owner reads his reviews, your Team knows who I am and have my contact information. I would like to share my opinion of how your Team is conducting business at Frontier Dodge. read more

I went here hoping to get the car of my dreams and it didn't happen. They lost my license and tried to sell me a car that had to be repainted but has "never been wrecked" they had pricing all wrong which my father over the phone had to correct them. They wouldn't work with me at all on payments and were very pushy. My car is worth more than 3k and they wouldn't offer me more than that. I will never go to that dealership again and I advise y'all not too as well. It's all a scam. read more

This is the absolute worst service department I have ever seen in my 63 years. They have absolutely no regard for customer service. They are unfriendly, inefficient and worst of all, they don't fix your vehicle. They have had ours in four times now and not fixed it. Service writers cannot be reached by phone. Although the receptionist is able to page them, she has been instructed not to by the general manager of the store. There is no way I would ever consider buying a vehicle from these people! read more

My car stopped on the loop. I called frontier and after talking to 3 people who couldn't seem to help me, gave me and answer of "find a way to get it here and we'll look at it". I called Spirit. They were great. read more

I'm typically not one to leave a negative review, but this experience has had me boiling for the last week and I'm all about saving someone else from experiencing the same. Although the salesman was very nice, my husband and I stated 5+ times to him alone that we would not be purchasing a car that day for many reasons....solely wanting to test drive and price vehicles. We test drove 2 vehicles (both appeared/smelt to have not been cleaned). Our biggest mistake was agreeing to talk to the manager after the salesman was apparently unable to sway us.....The salesman on the floor have no authority which was evident when we returned from test driving as we were quickly ushered into the managers office after another "no" was given (literally walked us into the manager's office, shut the door and walked out....it felt weird). The manager incessantly talked AT us for what felt like eternity (with distasteful humor and more about his personal life) while STILL trying to sell us the vehicle....even with continued attempts to politely say we weren't interested the talking continued.....almost felt like he was talking to buy time for us to change our mind...(keep in mind we mentioned 2x having a 2 month old baby at home to get back to and the sales tactics continued). The whole experience felt forceful and it's obvious the team doesn't listen to anything the customer has to say....I understand their job is to sell cars, but to this degree? Overall, these guys are like talking to a wall....instead of understanding that we were not buying a car that day, which was expressed multiple times, they continued to push what was on the lot. At the end of our experience we decided to end the conversation abruptly in order to get back to our newborn baby, and the manager apologized and stated we should "come back for an appointment" as they "weren't prepared for a walk in" (we were literally the only customers there on a Thursday at 11 a.m.......). If you do decide to buy a car from these guys, turn down the first offer and watch the price drop instantly by $8,000......that also happened. Have a good day. read more

I told them when I dropped the car off what it was doing and then called and reiterated what was going on. They supposedly fixed it and I ended up stranded the next day. They said they would pick it up but then tried to charge me for more repairs that would not fix the problem and tried to charge me $140 for a tow. They are either crooks or idiots read more

Service dept is petifull, awful, terrible........ see the pattern ! used car sales dept..... not much better. Bad management equals bad performance. I don't know how they stay in business ! I would highly NOT recommend this dealership. read more

Bought a new dodge dart happy with the car. But their customer service is by far the worst I have ever encountered. It seems that as soon as they have your money they could care less about any issues you have. read more

Great place and layout still doing some shopping around but this is the place to go....Jeremy Meadows was very friendly and knowledgable pointing me in the right direction. I will be contacting him again soon!! read more

Worst service ever. Dishonesty from the start. We purchased a Jeep from them that had to be delivered and when they didn't call us for a few days we became worried. Turns out they stated that when they went to pick up our jeep and the other dealer had upgraded it so they could no longer sell it to us. Our bank told us that the jeep was probably double sold. They attempted to make it right by looking at distant dealers to find the same color. Instead my husband had to send them other options in Lubbock since they would never get back to us. We ended up with another color of jeep only to pick it up and find they sold it to us with hail damage. This brand new vehicle also has to be serviced already for a exhaust noise. Yes a new jeep go figure. We also traded in my older vehicle which was suppose to be paid off within a 10 day period. I was notified by the lender of that vehicle and they have yet to receive payment. When purchasing this jeep we had to be on our toes about the rebates because they sure were not going to tell us. read more

These people are worst than I thought. Told me their diagnosis showed I needed a new module for $580. Local tire shop found problem within minutes. Fixed for $73. read more

Guys were super nice but negotiating a final price took way to long. Plan an entire day of you go.

This place suck the services department is the worst I have ever seen. Will not call u back on hold for over 20 minutes finely got someone and they told me my jeep wasn't there. I had to drive all the way up there and showed them my jeep. Took 5 days and still couldn't find out what was wrong. Just all around suckes. read more

Since I work for a dealership service department I should know what to expect right? This service department is beyond horrible. I made an appointment for an oil change and software upgrade recall at 11am. I showed up at 1040am to drop off and was told I did not have an appointment. I was told to leave my car and It would take every bit of 6pm to finish, 7 hours really, for an oil change and upgrade? My car was not ready at 6, and while waiting, I had to sit in a hot waiting room listening to a tech or some other Frontier employee say every cuss word known to man. Finally getting my truck back, there is oil marks all over the outside and inside of my truck. My washer fluid light was still on and never refilled, and my coolant reservoir is low, tires were not set either. My radio was also blaring Spanish music , a station I never listen too, so the tech felt is was right to change my radio and play it as loud as possible. No respect for the customer or the customer property at all, if this was my guys we would have a serious problem. I really appreciate your lack of customer service/car care, I appreciate having to go and buy washer fluid and coolant as well. Thank you for having me run my car through the wash after the service you provided I appreciate the money I had to spend. Never will I return, but I am sure y 'all could care less, keep up the good work Frontier. read more

BUYER BEWARE!!! After 7 (yes SEVEN) trips to the dealership for the SAME PROBLEM I am FED UP... If you have... are thinking about ... or know someone with a 2016 Dodge Challenger ...BEWARE!!!!! DO NOT GO TO FRONTIER DODGE !!!! The FIRST TIME I took it in for repairs they had the car 21 DAYS... I was making my first payment with it in the shop.... The general manager Bobby Ray offered to make a payment on the vehicle for my trouble.... do you think he came through on that??? NOPE! They have been condescending... and treated me like I am some bobble-head woman that knows nothing about cars.... ANYONE that knows me knows better.... I walked the lot with Bobby Ray and pointed out to him SEVERAL other cars sitting for sale that had the very SAME PROBLEM!!! I attempted resolution through Chrysler Motors... after the 4th trip for repairs... their reply.. "that's why you have warranty"... Over the last 5 years I have purchased over 11 different vehicles from Frontier Dodge / Spirit... THIS IS HOW THEY TREAT A LOYAL CUSTOMER!! The problem is with the rear drive train and alignment... if you have a,vehicle like mine please get it checked out.... if you know someone with a car like mine please TELL them to get it checked out.... I no longer feel safe in my vehicle!!... I don't want to see anyone seriously hurt because I didn't speak up!! read more

Spare yourself! Do not do business with this place!!!! The service department does care about people or your vehicle. Mechanics are there for a paycheck only. They have cost me time and money 3 different times that I did not have. I know of several different people they have done the same way. I call leave voicemails and do not receive any calls. They are not even worthy of one star. I can not stress enough. DO NOT DO BUSINESS HERE! read more

This dealership is the worst. No body knows what in the heck they're doing. Manager Rick Harrison does not know how to talk to people with respect and in my opinion should be removed from his position. After 1 month of driving a vehicle off the lot and signing the contract, the dealership told my sister she needed to find a co signer, needed proof of income, and a bank to buy the car because they had never found one in the first place. Obviously they don't know how to do their job and need new management if they're letting people practically take their vehicles and calling it a sale. The manager had two sales reps go to my sister's house and call her workplace just to harass her. She even had to get the authorities involved. This ended with Manager Rick Harrison yelling at my sister and being extremely rude. My sister ended up giving them the car back because of how much trouble she had already went through. So yeah, I would never recommend coming here to buy a car. The only thing they know how to do right is take people's money. read more

I take my vehicle in to get serviced on a recalled airbag and apparently my Jeep requires a multitude of corrections. They tell me my Jeep needs over $1000 in repairs including brakes which were at nearly 90% (changed 4 months ago). I get my Jeep back, it sits in a garage for 16 hours, I pull it out and there's a big dent with red marks on my bumper. I call and let them know, I send pictures via text, and don't get a response for a week straight. Then I get a text message from an associate saying there's nothing they can do. I then ask for videotapes of my Jeep the entire time it's in their possession and they don't have any cameras. Suspicious thousands of dollars in inventory will be left unmonitored. So, I take it to the shop that usually handles maintenance and issues and they give me honest feedback and let me know it's in fine condition. It's unreal the measures a company will go through to make a dime. Highly suggest avoiding Andrew Soto. He hasn't been responsive or helpful (hasn't made contact with me at all). Failed to even call to let me know himself he's looked into it. Terrible business & service. read more

Absolute worst experience I've ever had with a dealership for any car I've owned. Took my Jeep in to have it serviced because it was stalling out. One week later, they call to let me know they can't find anything wrong with it. I pick it up and all the way to my destination it did nothing but stall at every intersection. Had it for about an hour and took it directly back to FRONTIER and left it again. 5 days later they "think" it "might be" bad gas. Took 2 more days for them to call me to let me know it wasn't fixed yet (2 weeks in house at this point). At this point, I was extremely upset and frustrated, rightfully so. I demanded they get it fixed. They "fixed" bad gas situation and charged me $470.00. Picked it up Monday (16 days without my Jeep), and it started doing the exact same stalling out that I originally brought in for. At this point, I reached out to Jeep people on Facebook and they all pointed to a sensor that was probably out. Mind you, this is a Jeep Facebook group that are not professional mechanics or dealership involved. Took it to a local mechanic, and it was fixed in 2 hours and $60. This dealership should NOT be trusted with any service. THEY WILL RIP YOU OFF in every way possible...they absolutely have no clue what they are doing and it's quite scary how much they probably steal from people...it's not different than someone literally stealing from you and should NOT be legal. I normally don't do reviews, but this is too horrible not to share with the public. Lubbock people need to know how badly this dealership will rip you off, and how inadequately unprofessional they are trained. It's a travesty. read more